TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,866 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to navigate the website and I actually spoke to someone and they were very polite and knowledgeable.”

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Posted 4 years ago

“FInding what I wanted was easy as was ordering it. The communication after ordering was good too.”

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Posted 4 years ago

“Refund granted quickly. thanks”

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Posted 4 years ago

“website easy to use. good description of how to identify paint needed”

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Posted 4 years ago

“Website clear and simple. Easy ordering process.”

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Posted 4 years ago

“2012 Odyssey, Kelly Blue Book = $9,500 1” X 4” dent with paint scraped. Body shop estimate $1,300. Insurance deductible = $250. Touch Up Direct kit $44.95 + Walmart dent puller $9.95 = $54.90. Savings =$195.10. Not filing an insurance claim = Priceless As a former tech writer, I have high praise for your step-by-step directions that came with the kit.”

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Posted 4 years ago

“Easy to work with.”

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Posted 4 years ago

“thanks for helping me to get right paint color”

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Posted 4 years ago

“Very helpful customer service, quick responce and very friendly.”

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Posted 4 years ago

“Paint was a perfect match and shipped out very quickly! The actual time in transit was very slow but it was going cross-country so somewhat expected. Will use them again for future needs”

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Posted 4 years ago

“I had problem on delivery, tracking service and didn't receive my order but until here...I've received an excellent and quick support from supporter Mary, awaiting my replacement order. Thanks!”

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Posted 4 years ago

“Was recommended by a lot of channels on YouTube. Was very easy to find the color i needed for my truck.”

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Posted 4 years ago

“Paint appears to be a good match to the OEM paint. Order process was easy and deliver was good.”

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Posted 4 years ago

“They helped me find the correct Color for Touch up and shipped very quickly! Great outfit to purchase from.”

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Posted 4 years ago

“Touch Up Direct's website was easy to navigate. I'm looking forward to receiving the touch-up paint. Thanks!”

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Posted 4 years ago

“Customer service rep, Mary did a wonderful job assisting me with my order, very quickly responded to my emails and concerns i am 100% satisfied and will continue to refeer and buy Touch up direct products in the near future”

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Posted 4 years ago

“Returning customer. Easy to find what I need.”

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Posted 4 years ago

“It really was user friendly. Thanks”

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Posted 4 years ago

“Had an issue several months after re painting the rear fender of my Vespa, Sam in customer service helped me out by sending me an entire new kit with prep, primer, base coat, and gloss. It was more than enough to re do the project. It was likely that the issue was due to something I had done, but that didn't seem to matter to Sam. He happened to be more concerned with my paint finish on the Vespa turning out the best it can be. I ask...who has customer service like that? TUD is the best in my book hands down! L. Labellarte”

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Posted 4 years ago

“The car shop quoted me a couple thousand dollars to fix the paint scratches ... this cost me $35 :) Thanks!”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,866 reviews