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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Customer service was excellent. I received the wrong color and they sent a replacement as soon as the correct color was decided.
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It worked so well that you can barely see the scratch. Great product.
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Experience very quick response time from customer support. Received a full refund for my product after realizing that I had not ordered enough to cover the damage on my car.
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Very apologetic for the mix up and offered to replace the order right away.
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Pleasant and easy communication. No hassle refund.
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Phenomenal customer service! The company representative, Jamie, was extremely nice to work with and represented the company in a very positive light!
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Thank you for taking the time to provide feedback. I'm thrilled to hear about your positive experience! Your review was shared with Jamie and the team this morning. Lonnie T - COO
I almost gave TouchUpDirect 4.5 Stars for customer service, but I also have to admit that I would not give myself that good a score as a customer. I was difficult. I saw a 3rd party coupon online for TouchupDirect. I seemingly took advantage of it, but later learned from customer service that it was not theirs and they knew nothing about. The coupon offered up to 25% off, which could have been anywhere from 1% to 25% off. The customer service person who responded. Said sorry, It's not ours and would not honor it. A little later, I got another email from another customer service person who offered me a 10% off coupon and refunded that part of my purchase after the fact. Pretty classy I'd say and very much appreciated. Now if the paint works as good as their customer service, I'll be a be a happy camper. Stay tuned!
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Great follow up.
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The first bottle I ordered did not match the color, I contacted them and right away they responded and sent me a replacement. They went above and beyond to make sure it was the right match. Awesome customer service!
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It did what is was supposed to do.
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Easy to use and does a great job.
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Sam & staff from TouchUpDirect have been working with me for 30+ days to help me find a paint code for touch up paint for my 2018 Dodge Daytona stock wheels. I have spoke to FCA a number of times to solve this problem. My request has been sent to the Engineering dept., hoping this problem can be solved. All auto mfg that offer painted wheels in their lineup should supply the color code/touch up paint with their trim package. I hope to solve this problem soon. Thanks to TouchUpDirect for supporting me & helping me pioneer this issue which should not be ignored. Touch up paint for wheels should not be treated as a blind item. Thanks again, To Sam & staff at TouchUpDirect
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After putting three coats of your touchup paint on scratched areas of my Honda (and there were several) and then the same number of the clear coats, all turned out great!
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Touch up paint I ordered was delivered promptly & well packaged.
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Excellent service. Thanks!
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TouchUpDirect provides excellent products and customer service!
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Matched well
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Prompt delivery
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Product arrived in a timely manner and the color match was excellent.
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Very happy with touch up paint I purchased for a 1964 Oldsmobile. Fast shipping, good match, great support.
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TouchUpDirect is rated 4.6 based on 13,871 reviews