TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,870 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,870 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order off your website”

Helpful Report

Posted 5 years ago

“So easy to navigate the site. Perfect products!”

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Posted 5 years ago

“I have a 2006 Volvo S60. In Florida for years.lots of clear coat bubbles and flakes so Clorox is also faded. Never did major touch up before. Your product is easy to use nozzle doesn't clog and pain match is excellent. Highly recommended got the product fast as well. Did so good that I ordered more. I am going to attempt the full hood next!”

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Posted 5 years ago

“Quick and easy”

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Posted 5 years ago

“Your sales associate Sam was incredibly helpful and super-nice. She follow-up my initial query via email and phone, took my order, and made sure it went out very promptly. I had my touchup paint within 2 days. Great sales support and follow-through. Grateful.”

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Posted 5 years ago

“Quick and easy checkout. I found the exact color I needed and a variety of options to apply it.”

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Posted 5 years ago

“so far so good,,,now just wait to see how long it takes to get here”

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Posted 5 years ago

“User friendly website”

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Posted 5 years ago

“We received an acknowledgement and status of our order immediately. Thank you!”

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Posted 5 years ago

“Great service.”

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Posted 5 years ago

“My order arrived damaged by the USPS. I sent an email explaining that everything in the padded shipping envelope had been crushed. Sam replied and stated a replacement would be sent out immediately. It arrived in record time and in good shape. I haven't had a chance to apply the product yet but I'm very pleased with the customer service and I feel sure I will be pleased with the touch-up paint and clear coat. Thanks TouchUpDirect!”

Helpful Report

Posted 5 years ago

“I had a slight problem with the spray top spitting globs of paint on the last coat. I took a paper towel and padded the gobs and waited for it to dry. I then went to another can of same color and it started spitting too. I kept spraying onto a piece of cardboard until it stopped spitting. used the last of the can to finish job. I was surprised that the blobs didn't show through. Clear coated 5 coats. Had a couple of small runs, but will take care of that with a razor blade. Still have to wet sand , but looks better than I expected. Had written to Mary Jean about the problem and she followed up with me. She was TERRIFIC ! I have a suggestion for shipping during very hot weather to places like Arizona, maybe cover the cans with a small piece of insulation. When I received the cans, it was near 100 degrees and when I opened them they were really very warm to hold.”

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Posted 5 years ago

“so far so good ,I will post after my touch up paint gets here!!!”

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Posted 5 years ago

“Easy website experience in ordering the paint color for my Mazda 6.”

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Posted 5 years ago

“The customer service I experienced is second to none. Very fast and concise”

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Posted 5 years ago

“I ordered paint for my 1998 BMW Z3 Roadster. I haven't touched up the few nicks in the bumper yet, but the company is #1 in my book! From availability, quick delivery, and the note with the package offering any kind of help whatsoever. What a class act! Very nice!!”

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Posted 5 years ago

“Easy to find what I needed and easy to order. So far, so good. Hoping the color match and quality are as good as the web experience.”

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Posted 5 years ago

“Looking through your site and placing my order were easy. It was a good experience.”

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Posted 5 years ago

“I don't know if I've ever experienced such great customer service via email. Spectacular attention to my order!! Sam & James could not have been more supportive over my order!! Well done! How come I can't give six stars? Thx!!”

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Posted 5 years ago

“Such a great website and so easy to order!”

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Posted 5 years ago

TouchUpDirect is rated 4.6 based on 13,870 reviews