Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had been dealing with Laura in regards to a product recall. I cannot speak highly enough of her customer service skills. She communicated with me effectively while the issue was being resolved. I would not hesitate to buy Tower products in the future as I know the after care is amazing. Thanks again Laura.”

Helpful Report

Posted 3 years ago

Hi Julie, Thanks for your 5-star review about how Laura recently assisted with your enquiry. I have forwarded your kind words to Laura. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I have been buying Tower things for my kitchen for a long time now I’ve never been disappointed with any of their products I also think the whole range is value for money long live Tower !!”

Helpful Report

Posted 3 years ago

Hello Mary, What wonderful comments to read about Tower. I was delighted that you've been a valued customer of ours for so long. Thanks again for your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic service from Liberty. Dealt with my query very quickly and efficiently. I will not hesitate to purchase Tower products in the future. A very happy customer - Thank you”

Helpful Report

Posted 3 years ago

Hi Alison (from Staffordshire) I was delighted to read your kind words about how Liberty handled your recent enquiry. Liberty loves helping our valued customers with their enquiries and was delighted to read your comments. I hope you visit our Tower Website again very soon Keith - Group Customer Services.

Posted 3 years ago

“I was having issue with my tower vacuum, contacted them and Laura dealt with it all very quickly and arranged for replacement of item could not be more helpful thank you Laura”

Helpful Report

Posted 3 years ago

Hi I was delighted to read your 5-star review about how Laura resolved your recent enquiry. Laura was overjoyed at your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“I have bought some appliances from them and their customer service has always been top notch whatever I needed from them! Will stay loyal to them for years to come I guess!”

Helpful Report

Posted 3 years ago

Hi Ron, Thanks for your fantastic review and your loyalty to Tower. Here at Tower we always place our wonderful customers at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Ive been struggling with my kettle since last year ....it was leaving a metal taste.... i had tried differnet things to wash out the kettle....i was going to bin it ....I emailed yesterday and with ten mins i received a email off emma...I was adviced a couple of things to try....Tried lemon juice bingo.....my kettle is less its metal taste.....Thank you emma”

Helpful Report

Posted 3 years ago

Hi Sharon, I was delighted to read your kind words about how Emma resolved your recent enquiry. Should you have any further enquiries please feel free to get in touch. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I would like to thank Hannah for her assistance in my faulty air fryer. Hannah was very helpful and professional”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave your 5-star review about how Hannah helped with your recent Air Fryer enquiry. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“We had an issue with a broken timer dial on our Airfryer……, I contacted the customer service team via email and very soon after I had a reply back from an advisor called Chloe…… She was fantastic and organised a replacement to be sent out straight away at no cost. Chloe kept us updated all the way through and even sent across a short video on how to replace it. Chloe is a real credit to a fantastic team / company. Thank you.”

Helpful Report

Posted 3 years ago

Hi Paul, Thanks for your wonderful words about how Chloe helped with your recent enquiry about your Air Fryer. Chloe is one of the many stars we have within our Customer Services Team and she loves helping our valued customers. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“After my email about a defective Soupmaker I received prompt and excellent action from Chloe who was really helpful in resolving the problem. It was so good dealing with such efficient customer service. Thank you.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about how Chloe helped with your recent enquiry. On the rare occasions when things don't go to plan our Customer Services Team is readily available to help. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Rated 5 out of 5 stars Had a issue with our Tower microwave Had a issue with our Tower microwave. Contacted there customer service team via email and dealt with a lovely lady called Chloe. I cannot thank her enough for all her help sorting out the issue we had. Chloe kept me updated at every stage via email to resolve the problem. 100% for Chloe and her customer service skills”

Helpful Report

Posted 3 years ago

Hi Tracey, I was delighted to read your 5-star review about how Chloe resolved your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I was having trouble with my steam iron but after some very good tips and advice from Emma I resolved the problem and it’s working fine again”

Helpful Report

Posted 3 years ago

Hi Eileen, It was wonderful to read your 5-star review about how Emma helped with your recent enquiry for your steam iron. Emma was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“The Lady I was speaking to via email was so very helpful & knowledgeable about the issue I was having with my microwave”

Helpful Report

Posted 3 years ago

Hi Mick, Thanks for your valuable review regarding your recent enquiry about your microwave. I was delighted to read our Customer Services team resolved your enquiry to your satisfaction. Keith - Group Customer Services Manager

Posted 3 years ago

“I contacted Tower as I could not find a Spare Part I was looking for on the website. I spoke to Laura, who took ownership of my enquiry, taking the time to specifically look up the Part and to ensure it fitted my Model Number. Laura advised me that she would make further enquiries and come back to me. Laura actually did what she said she would do and contacted me back, explaining that she would send me an e-mail with a Link to purchase the Parts I needed. I received the e-mail and paid for the Items. This is how Customer Service should be and I have nothing but praise and admiration for Laura in the way my enquiry was dealt with. If Tower have a Staff Recognition Service, I would highly recommend Laura as a candidate, for the way she dealt with my enquiry today.”

Helpful Report

Posted 3 years ago

Hi Ron, Thanks for taking the time to leave your wonderful review about Tower Customer Services and in particular Laura. Laura is a star when it comes to looking after our customers enquiries - I have passed across your kind words to Laura. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Unfortunately the sensor bin I purchased became faulty. I contacted customer services and received a response from Liberty promptly. She was absolutely brilliant in resolving the issue quickly and efficiently.”

Helpful Report

Posted 3 years ago

Hi Tracey, Thanks for your kind words about how Liberty resolved your recent enquiry. Liberty was delighted to read your review. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Bean to cup coffee maker developed a fault within a few days. Tower provided excellent customer support and on receipt of photos and video of the product are providing a replacement. A good product and excellent support. Thank you”

Helpful Report

Posted 3 years ago

Hi Wendy, Thanks for your kind words about how our Customer Services Team resolved your recent enquiry. On the very rare occasions when things don't go to plan our Customer Services Team is readily available to resolve any enquiry our customers may have. Please accept my apologies for any inconvenience caused - thanks once again for your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“Good quality kettle, quick boil and a nice addition to the kitchen”

Helpful Report

Posted 3 years ago

Hi John, Thanks for taking the time to leave your comments about your kettle. I was delighted to read your kettle was a great addition to your kitchen. Thanks for choosing Tower - we hope to welcome you back to our website again very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent service! Called up as I was missing a part, was told the part sadly was not in stock but the lady wanted to check elsewhere and will Email over when they find out. A few mins later I had an email from Liberty who had sourced what we needed and got it all sorted to post out! Incredible service! I was expecting a fee or postage but all this had been sorted. A brilliant credit to the team!”

Helpful Report

Posted 3 years ago

Hi Steve, Thanks for taking the time to leave your 5-star review about how Liberty handled your recent enquiry. Liberty is one of the many stars within our Customer Service Team here at Tower and was she delighted to read your kind words. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I was in need of a replacement kettle filter for my work kettle and I could not find one suitable online. I contacted Tower customer services and had contact with Louise. Louise was most helpful, and extremely speedy in assisting me. Louise is a credit to the company, and I hope the rest of her colleagues have the same work ethic.”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5-star review about how Louise handled your recent enquiry. Louise is one of the many stars we have here within Tower Customer Services. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Louise was so helpful throughout the process of looking in to my enquiry and forming a solution. Great communication and really friendly too - thanks again for your help.”

Helpful Report

Posted 3 years ago

Hi Talitha, I was delighted to read your 5-star review about how Louise handled your recent enquiry. Louise was delighted to read your kind words. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Thank you for the excellent customer service I received regarding the faulty appliance. Your representative by the name of Emma was extremely helpful and very courteous answering all enquiries in a very professional manner. The faulty appliance was replaced an very much appreciated by myself.once again my sincere thanks”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave your kind words about how Emma handled your recent enquiry. Here at Tower we always place the customer at the heart of everything we do. Keith - - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,790 reviews