Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered this 10 in one air fryer this week and was really looking forward to cooking with it, however although the package was absolutely fine the door to this is broken and needs a new door - please send me one x. Everything else looks fine thank goodness x”

Helpful Report

Posted 3 years ago

Hi Nicola, Thanks for your review regarding the receipt of your Tower Airfryer. I was surprised to read your comments especially as we have had no previous messages from you. One of my Leadership Teams from Customer Services has written to you on two occasions in a bid to resolve your issue and we await your reply. Regards Keith - Group customer Services Manager

Posted 3 years ago

“Liberty provided excellent service beyond my expectation Definitely recommend”

Helpful Report

Posted 3 years ago

Hi Waseem, I was delighted to read your kind words about how Liberty helped with your recent enquiry. Here at Tower Customer Services we always endeavour to make it easy for our lovely customers to contact us. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Louise was really helpful in dealing with my enquiry”

Helpful Report

Posted 3 years ago

Hi Lee, Thanks for your 5-star review about how Louise helped with your recent enquiry. Louise was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Good deal on product so can't really complain, did say next day delivery but took 3 days so maybe leave delivery day blank?! Slight scratch on front of the product but apart from that it looks really good especially for the price, would recommend Tower. Only rated 3 stars due to very slight issues above which are easily rectified.”

Helpful Report

Posted 3 years ago

Hi Malcolm, Thanks for your review and your valuable feedback regarding your recent order and delivery experience. Here at Tower, we love hearing from our customers as to how we can improve our products and services. I was sorry to learn of the delays with your delivery - rest assured this will be investigated with our courier partners. I have also arranged for one of my Customer Services Team to contact you to discuss the options available regarding the scratch on your product. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Responded very quickly. Explained how I could register my new appliance. Was very helpful.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5-star review about how Tower Customer Services helped with the registration of your warranty. We appreciate your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Very quick response to my complaint. Dealt with very quickly and politely by Chloe. Just awaiting my replacement kettle.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5-star review about how Chloe responded to your enquiry. Chloe is one of the many stars we have within our Customer Services Team and loves to help our customers. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Brilliant service requested a replacement saucepan lid on 14th June 2022 & received it on 15th June.”

Helpful Report

Posted 3 years ago

Hi Many thanks for your kind words about how Tower Customer Services handled your recent enquiry. Here at Tower when our valuable customers contact us its always our aim to ensure we resolve their enquiry quickly and efficiently. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“I is found customer service staff member Liberty an absolute pleasure to deal with. They were efficient in response times and in meeting my needs. A true asset to the company. Thank you!”

Helpful Report

Posted 3 years ago

Hi It was great to read your wonderful 5-star review about how Liberty handled your recent enquiry. Here at Tower, we always place our wonderful customers at the heart of everything we do and Liberty is one of the many stars we have within our Customer Service Team. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I bought this for 3 reasons, 1, it got good reviews, 2, I wanted shelves instead of a basket & 3, its supposed to be 11 liters, bigger than some others, but it didn't LOOK that big to me, it measures 250 x 250 x 170 mm equaling 10.6 liters, OK, nit picking, but why not get it right?? However, I love it, being a single pensioner, I can do a 'full English' in one hit in under 20mins!! Cooked many things but not used the rotisserie yet. AAAAA+++++”

Helpful Report

Posted 3 years ago

Hi Lawrie, Thanks for your wonderful review of your Tower Airfryer. I was delighted that you love your product. Make sure you continue to enjoy those full English breakfasts - a great way to start the day !!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“My hand mixer stopped working under warranty. Annie from customer services arranged for a replacement - it arrived 48 hours later. I found having to attach various photos of receipts, and video of problem a challenge - I'm not exactly young and not a smartphone expert!!”

Helpful Report

Posted 3 years ago

Hi Shirley, Thanks for your kind words about how Annie helped with your recent enquiry. Thanks also for your valuable feedback about the process we asked of you to assist with resolving your enquiry - without this valuable feedback, we cannot improve our processes. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Postage too expensive but everything else 10 out if 10”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5-star review about your order and delivery experience with Tower. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Quick response to problem good customer service”

Helpful Report

Posted 3 years ago

Hi It was great to read your 5-star review about how Tower Customer Services handled your recent enquiry. Here at Tower we love hearing from our valued customers and helping with any enquiry they may raise. Thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic value and WILL save you money by cooking with the Tower instead of standard cooker. Results are amazing. Steve Bromsgrove”

Helpful Report

Posted 3 years ago

Hi Steve, Thanks for your wonderful comments about your Tower Airfryer. We appreciate your comments as well as your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Has a problem with my air fryer spoke to a lovely lady called Louise and was sorted and have a new replacement arriving today brilliant customer service great company”

Helpful Report

Posted 3 years ago

Hello Julie, Thanks for taking the time to leave your comments about how Louise helped with your recent enquiry. Louise is one of the many stars we have here at Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Very good customer service. Specialy Annie.who given me reply very quick.thx Annie.”

Helpful Report

Posted 3 years ago

Hi Muhammad, Thanks for taking the time to leave your kind words about how Annie helped with your recent enquiry. Annie was delighted to read your comments. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Best quality great deal”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5-star review. Here at Tower we always strive to provide quality products at competitive prices supported by great Customer Service. Thanks for your valuable order Keith - Group Customer Services Manager

Posted 3 years ago

“The customer service I received from Annie about my product was excellent & resolved with in a matter of days”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your wonderful comments about Annie and how she helped with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I ordered the Cavaletto bread bin black but unfortunately it arrived damaged. I contacted customer service and spoke to Louise who was more than helpful with my issue. She asked me to email an image of the dent and she ordered a replacement to be sent to me straight away. The service from Louise was truly outstanding and could not fault her friendly and kind attitude.”

Helpful Report

Posted 3 years ago

Hi Susan, I was delighted to read your review about how Louise handled your recent enquiry On the rare occasions when things don't go to plan Louise and our Customer Services Team are always on hand to assist our customers. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“Louise's response to my warranty registration enquiry was impressively prompt, courteous and guided me through the next steps with an issue until it was resolved. Great customer service! Thank you.”

Helpful Report

Posted 3 years ago

Hello, We were delighted to read your kind words about how Louise handled your recent warranty enquiry. Thanks from all of us at Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Louise at TOWER was extremely quick to respond to resolve the issue of my malfunctioning microwave. Very impressed with the service. Thank you.”

Helpful Report

Posted 3 years ago

Hi Bill, Thanks for taking the time to leave your kind words about how Louise handled your recent enquiry. Louise was delighted to read your comments. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,790 reviews