Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible problems with assembly of my fan. It is unstable when on. Very disappointing really upset to be honest with you. So using my old fan. Not safe for me to use.”

Helpful Report

Posted 4 years ago

Hi Jayne, Thanks for your valuable comments about your Tower Fan. I was surprised to read your comments especially as this is the first instance we were aware there were any problems with your product. I have arranged for one of my Leadership Teams from Customer Service to contact you in a bid to understand your comments further. In the meantime please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Tower equipment great 1* for their delivery”

Helpful Report

Posted 4 years ago

Hi Judith Thanks for taking the time to leave your valuable review. I was pleased to read your review score about your Tower product but at the same time disappointed to learn your delivery experience wasn't as expected. I have arranged for one of my team from Customer Services to contact you to understand further your delivery experience It only leaves me to apologise on behalf of our courier partners. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Very pleased with the fan pedestal I brought. I was extremely impressed by how fast it arrived.”

Helpful Report

Posted 4 years ago

Hi Hasina, We were delighted to read your 5-star review about your Tower Pedestal Fan. Our Warehouse Teams and Courier Partners play a critical part in ensuring our customer's orders are received quickly Thanks for choosing Tower Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent delivery very good price this is my new favourite piece of kitchen equipment I have used it every day since I’ve had it cooks beautifully in error o ordered a larger one than I probably needed but so glad I did can cook whole meal in it for me and bakes cakes lovely too and saves on electric too cheaper than my conventional over .would have been nice too include a paper recipe book though but I highly recommend this air fryer ,I love all Tower ranges I have most of them”

Helpful Report

Posted 4 years ago

Hi Susie, Wow !!! what a fabulous review for your Tower Air Fryer. We were delighted to read your kind words and hope you enjoy making delicious meals. We hope you visit our Tower Storefront again very soon. Keith - Group Customer Services Manager

Posted 4 years ago

“21st century has arrived in my kitchen. Am so pleased. Can't imagine life without it. Great tasty food. &.looks great on kitchen top. Great big thannkyou great just great. Pure luxury”

Helpful Report

Posted 4 years ago

Hi Caroline, Thanks for your wonderful 5-star review about your Tower Airfryer. Enjoy that tasty food !!!! Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent small fan does the job even on low setting don't know what I did without it!”

Helpful Report

Posted 4 years ago

Hi Christine, We were delighted to read your comments about how your Tower Fan has helped recently. Thanks for choosing Tower for your valuable purchase. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Amazing product would highly recommend”

Helpful Report

Posted 4 years ago

Hi Louise, Many thanks for your 5-star review and for choosing Tower for your purchase. Regards Keith - Group Customer Services Manager.

Posted 4 years ago

“Just get yesterday but loved already 😍😍”

Helpful Report

Posted 4 years ago

Hi Aneta, Thanks for your wonderful 5-star review for your Tower Air Fryer. We hope you enjoy making delicious meals in your Air Fryer. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent products and customer service”

Helpful Report

Posted 4 years ago

Hi Theresa, Thanks for your wonderful 5 star review. That chicken looks delicious !!! Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Easy to use after Playing with it for awhile I would highly recommend”

Helpful Report

Posted 4 years ago

Hi Ian, Many thanks for your 5-star review and thanks for choosing Tower for your purchase. We hope you visit our Tower website again very soon. Keith - Group Customer Services Manager

Posted 4 years ago

“Lovely kettle easy to lift and pour, I love it.”

Helpful Report

Posted 4 years ago

Hi Thanks for your wonderful review of your Tower kettle. We appreciate your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“The Tower 22cm sealing ring fits my pressure cooker perfectly and it keeps the pressure. It works better than the original one. I'm happy with my purchase.”

Helpful Report

Posted 4 years ago

Hello Beverly, We're really pleased to hear that you are happy with your recent purchase. Here at Tower, we love reading when our products make our wonderful customers satisfied. Best Wishes

Posted 4 years ago

“Great company, easy to order, fast delivery”

Helpful Report

Posted 4 years ago

Hello Donna, Your kind words are much appreciated. At Tower, we always aim to ensure that orders are dispatched and reach our customers as quickly as possible. We trust you are pleased with your recent purchase. Best Wishes

Posted 4 years ago

“never received the item”

Helpful Report

Posted 4 years ago

Hi Leanda, Thanks for your review regarding the delivery of your recent order from Tower. I was sorry to learn of the delays you have encountered. A member of the management team has written to you today via email so they can look into this further. Once again please accept my sincere apologies for the inconvenience caused.

Posted 4 years ago

“I bought this due to the extreme heatwave we was having. Pleased with the speedy delivery but on set up I soon realised it was damaged. The whole thing leaked massively from the bottom of the tower. I’ve had this item for two weeks and had nothing but issues in trying to return it. I will not be a returning customer”

Helpful Report

Posted 4 years ago

Hello Vikki I was sorry to hear your comments. I'm unable to locate any communication from you in regards to returning your order. We have several channels where our customers can contact us and we will endeavour to resolve your enquiry within 24 hours. As you have not used any other channel to contact us one of my Leadership Teams will write to you today to understand your enquiry further. We look forward to resolving your enquiry fully. Regards Claire - Group Customer Services Manager

Posted 4 years ago

“Awaiting a replacement Air Crisper. When and if it arrives and is as good as the rest of the kit, I shall increase the rating.”

Helpful Report

Posted 4 years ago

Hello Paul Thank you for your review. I am pleased to confirm that a replacement order is currently being prepared for dispatch and delivery can be expected in the next 3 working days. Should you encounter any problems with the replacement please do not hesitate to contact Customer Service. Kind regards, Claire - Group Customer Services manager

Posted 4 years ago

“Opted for next day delivery and still haven’t received the fan it has been over 1 week”

Helpful Report

Posted 4 years ago

Hi Megan, We are very sorry for the delays encountered with your recent purchase. Having had the opportunity to investigate, unfortunately, the parcel has been deemed as missing within the courier's network. I can see that you have been in communication with our Customer Service Team who has resolved the enquiry by processing a full refund. We understand this is not the shopping experience you would have hoped for and we apologise for any disappointment caused. Best Wishes Claire - Group Customer Services Manager

Posted 4 years ago

“I ordered a fan from Tower which never arrived and looks as though it has been stolen by Evri staff. It cannot be lost as it would have had address labels and scan codes attached. I opened a request with Tower 615239 who keep saying they are looking into it. What is there to look into ? The parcel hasn't arrived, the tracking shows it is still delayed after a week and a quick call to Evri will confirm this. I notice on other reviews that Tower say they have to follow procedures with Evri before they can issue a refund. I am sorry but they have picked the wrong person here when it comes to consumer law. The customer has a contract with Tower not Evri. If Evri steal a parcel that is Tower's problem and they should refund the customer or send a replacement straight away. Tower have a contract with Evri and it is down to Tower to claim a refund from them however long that takes. For Tower to say they can't do anything until they have sought compensation etc from Evri shows the company knows nothing about consumer law or is just timewasting. AVOID.”

Helpful Report

Posted 4 years ago

Hello Mike, We are very sorry for the delays encountered with your recent purchase. Having had the opportunity to investigate your enquiry further, we can see that you have been in communication with our Customer Service Team and when we tracked your order, there was no movement, therefore, we must thoroughly investigate this with the courier and unfortunately, we are unable to proceed with a replacement or refund until the matter has been fully looked into. Whilst we appreciate this may be disappointing, when you place an order with us, you enter a contract with us and as the retailer, we do legally have 30 days to deliver all items purchased. We can see that a refund has now been processed and one of our management Team has reached out to you via email to look to resolve further. We understand this is not the shopping experience you would have hoped for and we apologise for any disappointment caused. Best Wishes Tower

Posted 4 years ago

“Brought it today, cooked chicken legs, amazed at how well it cooked and how quickly it cooked. Perfect will use daily.”

Helpful Report

Posted 4 years ago

Hi Christine, Thank you for your comments regarding our Air Fryer. We love to hear when our Customers are enjoying using one of our products. Best Wishes Tower

Posted 4 years ago

“Item delivered damaged and not working. Waiting for refund. Way too long..”

Helpful Report

Posted 4 years ago

Hello Martyna. Thank you for your comments. We were very sorry to learn that your order was damaged during its onward journey to you. Having had the opportunity to investigate your enquiry I can confirm that you reported your item damaged on the 19th July and your refund was issued the next working day, 20th of July. We kindly ask that you check your PayPal account. Regards, Claire - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,866 reviews