Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Highly recommended tower they are very helpful from start to finish they dealt with my enquiry very fast and efficiently and have sorted a replacement product for me under my extended warranty 😃”

Helpful Report

Posted 3 years ago

Hi Susan, It was lovely to read your comments about our Customer Services Team here at Tower. We always place the customer at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“They got me all the information I required via email in less than 5 minutes. No hanging about for hours on a phone waiting. Impressive”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind review of your recent contact with Tower Customer Services. We appreciate our customer's time is precious and we always endeavour to resolve our customer's enquiries within 24 hours Regards Keith - Group Customer Services Manager

Posted 3 years ago

“A heartfelt thanks to Laura. Since March she has kept me updated regarding an out of stock replacement item. An email every so often had me reassured. An absolute credit to your company. Customer service at its best.”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind words about how Laura has helped with your recent enquiry. Laura is one of the many stars we have here within Tower Customer Services and was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Thank you to Emma ,on your team for an Excellent service, dealing with a problem we had , and a quick replacement being sent out, a credit to your company Thanks again E Back”

Helpful Report

Posted 3 years ago

Hi I was delighted to read your 5-star review about how Emma helped with your recent enquiry. I've passed your kind words on to Emma. Keith - Group Customer Services Manager

Posted 3 years ago

“Service as it used to be. Laura in Customer Services went above and beyond. Brilliant advert for Tower Housewares.”

Helpful Report

Posted 3 years ago

Hi John, Thanks for your 5 star review about our Customer Services Team here at Tower. Here at Tower we always place the importance of providing quality products supporting by great customer service. Thanks agan for your wonderful comments. Keith - Group Customer Services Manager

Posted 3 years ago

“Tower responded to my customer service enquiry swiftly with the outcome I needed, so I felt like a valued consumer.”

Helpful Report

Posted 3 years ago

Hi What a wonderful review to receive and read. Here at Tower we always value how important our customers are and treat our customers on an individual and personal one-to-one basis Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very prompt response from Emma to my query about registering my product. I’ve only given 4 stars because I found the website VERY difficult to navigate!”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind review about how Emma helped with your equiry. We appreciate your valuable feedback about our website - without our customer feedback we are unable to improve our products and services. Rewards Keith - Group Customer Services Manager

Posted 3 years ago

“Megan was helpful and prompt with her replies problem solved in 47 hours”

Helpful Report

Posted 3 years ago

Hi Marion, Thanks for your 5-star review about how Megan resolved your recent enquiry Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Louise helped to resolve my warranty claim within two days. Understandably you have to provide details of original purchase and online photos of damage and model numbers. However the email replies were very quick and Louise was very helpful and positive about my claim.”

Helpful Report

Posted 3 years ago

Hi Ian, Thanks for your wonderful review I was delighted Louise helped with your warranty enquiry. Louise is one of our experienced members of the team who loves helping our great customers. Keith - Group Customer Services Manager

Posted 3 years ago

“Megan was very helpful and we soon got my problem sorted, excellent customer service”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave your wonderful comments about Megan from Tower Customer Services. Megan was delighted to read your review. Best wishes, Keith - Group Customer Services Manager

Posted 3 years ago

“Very helpful lady Louise, helpful with the missing part of my new airfryer. 😂”

Helpful Report

Posted 3 years ago

Hi DeAnne, I was pleased to read how Louise helped with the missing part for your Tower Air Fryer. Please accept my sincere apologies for any inconvenience this caused you. Keith - Group Customer Services Manager

Posted 3 years ago

“I'm eased with the product”

Helpful Report

Posted 3 years ago

Hello Mrs Hughes, I was delighted to read you were pleased with your product. Thanks for choosing Tower for your purchase and we hope you visit our store front again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Customer service was so helpful and very prompt at replying to my email. I had a slight problem with the colour peeling of the handle on my Airfryer. Because it was cosmetic and not electrical fault it didn’t come under the guarantee. But customer service was so understanding and gave me a free accessory kit which is brilliant. Can’t thank tower enough for this. Mrs jones”

Helpful Report

Posted 3 years ago

Hi Mrs Jones, Thanks for your kind words about our Customer Services Team here at Tower. On the rare occasions when things don't go to plan our team always places themselves in our customer's shoes to understand their enquiry. I was delighted we solves your enquiry for you. Keith - Group Customer Services Manager

Posted 3 years ago

“I purchased a Tower air cooler and I had a query something I was not sure about. Megan was very patient with me and made sure I was happy about it . Excellent service thanks”

Helpful Report

Posted 3 years ago

Hi Thanks for your wonderful review about how Megan helped with your recent enquiry. Megan loves hearing from our customers and helping with their enquiries. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent products. A very satisfied customer!”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5-star review. Here at Tower, we love reading when our products make our wonderful customers satisfied. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“VL50 PRO PET. Ordered direct from Tower. Fast delivery. A really lightweight cordless vacuum that is powerful and well made.”

Helpful Report

Posted 3 years ago

Ho Thanks for choosing Tower for the purchase of your lightweight cordless vacuum cleaner. We hope you visit our Tower storefront again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Chloe went out of her way to help solve my problem. Excellent customer service”

Helpful Report

Posted 3 years ago

Hi Many thanks for your kind words about how Chloe helped with your recent enquiry. Chloe loves hearing from our wonderful customers. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Purchased a Tower air fryer which had an electrical fault 2 months later and set my kitchen on fire. This occured in February and despite over 40 emails has still not being resolved. I have not even received or been offered a refund for the original Air fryer (I would not want a replacement even if this had been offered). I have been advised over and over by Tower their insurance company is demanding that I find a joiner company to come and give a quote but the company needs to be VAT registered. I am having great difficulty in finding a joiner company in my area which earns over £85,000 per year. Due to this Tower and the insurance company will not budge and are repeatedly telling me to look on Google to find one. Each company i have contacted do not earn enough to be VAT registered and the insurance company are refusing to send someone out to provide a quote for the damage caused. I will never purchase another Tower product and not would I encourage anyone else to either.”

Helpful Report

Posted 3 years ago

“Hello, I bought a Tower Vortex Air Fryer around 14 months ago and it has been brilliant in the time it takes to cook and the way it cooks. The timer knob cracked and would not set the time so I emailed customer services and was answered by Louise who took me through the details and photos need. I was surprised that the whole unit would be replaced and not just the knob. After sending all the information Louise agreed to send a new Fryer leaving me a very happy customer. I can not praise Louise enough and in I ever need customer services again I will ask for her. Tom Gallagher”

Helpful Report

Posted 3 years ago

Hi Tom, Thanks for taking the time to leave such wonderful comments about how Louise helped with your recent enquiry. Louise is one of the many stars we have in the Tower Customer Services Team and loves nothing more than helping our wonderful customers. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“responded to an enquiry quickly and effectively”

Helpful Report

Posted 3 years ago

Hi Jo, Thanks for your 5 star review about how your recent enquiry was responded to by Tower Customer Services Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,790 reviews