Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,885 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 1 star review on 4th November 2026

Lynne Cook

Isra

Tower 5 star review on 11th January 2026

Anonymous

265

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality and customer service, they're irresponsible. Will not buy this brand anymore.”

Helpful Report

Posted 4 years ago

“Dead on arrival. Didn’t switch on, nothing. Absolute rubbish. Returned to retailer for full refund. Didn’t want an exchange.”

Helpful Report

Posted 4 years ago

Hi Many thanks for taking the time to leave your comments about the operation of your Tower product. I was surprised to read your comments as this was the first communication we have received confirming there is an issue. Our Tower Customer Services Team are readily available to help our customers with any enquiry they may raise to us. To understand and resolve your enquiry one of my Leadership Teams has messaged you today. We look forward to hearing from you and resolving your enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“So easy to use. Fits on the worktop beautifully”

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Posted 4 years ago

Hi Stephen, Thanks for your wonderful 5 star review. It was great to see your Tower Airfryer makes a great addition to your kitchen. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“I am extremely happy my manager just bought this for us in the office. I have a smaller one at home but I need one of these towers at home . Fast and efficient.”

Helpful Report

Posted 4 years ago

Hi Thanks for your wonderful comments and valuable order. We hope you and your colleagues enjoy using your Tower Airfryer. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I use my tower more then my oven this day so easy to clean and shorter times to wait and does chicken wonderfully”

Helpful Report

Posted 4 years ago

Hi Many thanks for your kind words about your Tower Airfryer. I was delighted to read how useful your Airfryer is. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“It does exactly what I wanted and I’m very happy with it”

Helpful Report

Posted 4 years ago

Hi Thanks for your valuable order. I was delighted to read your Tower product is exactly as you expected. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Bought air fryer from Argos and unable to register to extend the warranty.”

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Posted 4 years ago

“Cheap and cheerful Good offer of free delivery but these fans are no better than B&M”

Helpful Report

Posted 4 years ago

“Poorest customer service by Laura, who didn’t provide an appropriate solution to the issues I was experiencing. I purchased an air fryer spare basket and the handle broke within less than 6 months of use. It was clearly a quality issue as we’ve always used our air fryer with great care.”

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Posted 4 years ago

“Great value for money”

Helpful Report

Posted 4 years ago

Hi Manoj, Many thanks for your 5-star review - we were delighted to read you love your Tower product and hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 4 years ago

“Love it, no more oily food.”

Helpful Report

Posted 4 years ago

Hi Khensani, Thanks for your wonderful comments. We are delighted to hear that you love our Air Fryer as much as we do. We hope you enjoy making delicious meals in your Air Fryer. Bets Wishes Tower

Posted 4 years ago

“Love it, no more oily food.”

Helpful Report

Posted 4 years ago

Hi Khensani, We were delighted to read your comments. Thanks for choosing Tower for your valuable purchase.

Posted 4 years ago

“Purchased the 5 in 1 air fryer oven and have used it to cook salmon, chicken and cakes. I’m very happy with the product and the results of the cooking. The reason for the 4 stars is that the instructions are not that great and no recipes, which when I have bought other products they give you a couple of recipes to be getting on with, anyway I bought an air fryer recipe book and I am now trying to work my way through it 🤦‍♀️. Might be worth considering adding a couple of recipes in the literature in the future.”

Helpful Report

Posted 4 years ago

Hi Tracy, Thank you for your review. We're sorry to read your comments regarding the user manual and the lack of recipe ideas. Rest assured, this has been forwarded to the relevant department to be reviewed. One of our management team has reached out to you via email and sent a recipe book. We hope this helps you and you make many recipes using this. Best Wishes, Tower

Posted 4 years ago

“I was not satisfied with the quality of my items, so I returned them. I've been waiting over a month for a refund.....apparently its the way the company works. Yet no other company I've had to wait this long for....£80 plus is a long of money to wait for.”

Helpful Report

Posted 4 years ago

Hi Sarah, We are very sorry for the delays encountered with your return order. Having had the opportunity to investigate, unfortunately, we experienced technical issues and for this, we would like to extend our sincerest apologies. A member of our management team has reached out to you over email to look to resolve this fully. We understand this is not the shopping experience you would have hoped for. Best Wishes Tower

Posted 4 years ago

“Very good delivered quickly pleased overall”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your 5-star review about the delivery experience of your Tower product. Thanks for your valuable order - it's greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Ordered a 3 litre digital air fryer yesterday, sunday, and couriers delivered it this morning, monday, absolutely amazing service, and fully updated by email. I put the airfryer to use and what a brilliant piece of kit, lovely crispy chips within 20 mins, and only using 1000 watts, if you have solar panels then like me, you will be cooking for free.It was also supplied with a good instruction book, thanks for very good service.”

Helpful Report

Posted 4 years ago

Hi Leslie, Thanks for your fantastic review. I was delighted to read your Airfryer had been delivered quickly by our courier partners. Here at Tower, we love our Airfryers and I hope you enjoy making lots of delicious meals. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Good as a replacement as part of the fryer. Fitted perfectly into it.”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5-star review about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent worktop fan oven/fryer. Comes with every conceivable accessory too.”

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Posted 4 years ago

Hi Colin, I was delighted to read your kind words about your Tower Airfryer. Thanks for choosing Tower for your purchase - enjoy cooking delicious meals !!!! Regards Keith - Group Customer Services Manager

Posted 4 years ago

“We ordered 3 of these ... All different sizes each time and payed £5 for fast delivery each time. None of these fit our tower electric pressure cooker.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your valuable comments. We were surprised to read your review as this was the first instance we were aware there may be an issue with your order. Here at Tower, our dedicated Customer Services Team are on hand to resolve any enquiry our customers may raise - one of my leadership team has messaged you today in a bid to understand your enquiry further. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“Terrible problems with assembly of my fan. It is unstable when on. Very disappointing really upset to be honest with you. So using my old fan. Not safe for me to use.”

Helpful Report

Posted 4 years ago

Hi Jayne, Thanks for your valuable comments about your Tower Fan. I was surprised to read your comments especially as this is the first instance we were aware there were any problems with your product. I have arranged for one of my Leadership Teams from Customer Service to contact you in a bid to understand your comments further. In the meantime please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,885 reviews