Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sam in the customer services dept went above and beyond to resolve the problem I had. I would have no hesitation in recommending Tower products to anyone. Thank you once again Sam.😊”

Helpful Report

Posted 3 years ago

Hi Rowena, Many thanks for taking the time to leave your kind words about Sam from our Customer Services Team. Sam is part of my Leadership Team here at Tower and leads by example when it comes to looking after our customers. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“I enquired about a pressure cooker recipé book. I received prompt responses and suggestions from Emma at customer services. It is gratifying to be able to contact a named person at a company for help. Thank you.”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5-star review about how Emma helped with your recent enquiry about your recipe book. Here at Tower, we take great pleasure in treating our wonderful customers on a personal one-to-one basis. We hope you enjoy making some delicious recipes in your Pressure Cooker. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Prompt reply to emails with queries with regards to my order,”

Helpful Report

Posted 3 years ago

Hi Claire Thanks for your 5-star review about the service you have received from Tower Customer Service. Here at Tower we always place the customer at the heart of everything we do. Keith - Group Customer Services Manager

Posted 3 years ago

“Customer service advisor dealt with our query quickly and efficiently. Thankyou Chloe.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5-star review about how Chloe handled your recent enquiry to Tower. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“My remote control for my fire wasn’t working A replacement has been found and I have been advised I will receive in 7 days This only took 2 emails and I have been kept informed throughout”

Helpful Report

Posted 3 years ago

Hi Sam, Thanks for your 5-star review about how Tower Customer Services quickly resolved your recent enquiry. I was delighted to read a replacement remote control is on its way to you. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Laura thank you you was fantastic, Tower is very lucky to have you I hope Tower know how good you are I can't thank you enough I give you ten 🌟 Dennis”

Helpful Report

Posted 3 years ago

Hi Dennis, Thanks for your kind words about how Laura resolved your recent enquiry. Laura is certainly an asset for us here at Tower. It does appear that the score you have allocated may be incorrect as a 1-star score indicates we have failed to provide the great customer service you mention. Keith - Group Customer Services Manager

Posted 3 years ago

“Emma in customer services was amazing today pleasant friendly and extremely helpful.....Emma would be asset to any company I really hope tower realise what an amazing asset Emma is to the tower company Thank you for all you help today emma”

Helpful Report

Posted 3 years ago

Hello Miss Moore, I was delighted to read your kind words about how Emma from our Customer Services Team helped with your recent enquiry. Here at Tower, we are very proud of Emma and her colleagues who look after our wonderful customers so well. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic value for money and so easy to use”

Helpful Report

Posted 3 years ago

Hello, Thanks for choosing Tower for the purchase of your AirFryer. We hope you enjoy making delicious meals. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent service from Megan, very helpful”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind words about Megan from our Tower Customer Services Team. Megan was overjoyed to read your review. Keith - Group Customer Services Manager

Posted 3 years ago

“I bought a 32cm frying pan and it the best frying pan that I ever bought. I do not put oil on it and its fry very good. I would recommend it to anyone.”

Helpful Report

Posted 3 years ago

Hi Thanks for your valuable order for the Tower Frying Pan. Your recommendation and review are greatly appreciated. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent service! Asked how to purchase replacement feet, response was very quick and the replacement parts were despatched to us, free of charge, within days, thank you.”

Helpful Report

Posted 3 years ago

Hello Chris, Thanks for your 5-star review for Tower. It was a pleasure to arrange your replacement parts for you. Keith - Group Customer Services Manager

Posted 3 years ago

“Your call centre lady was so helpful please thank her”

Helpful Report

Posted 3 years ago

Hi Jane, Thanks for your 5-star review about Tower Customer Services. Here at Tower we always place the customer at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I was impressed with your customer services, I couldn't register my carpet cleaner on line as there was an error code 500 preventing me from doing this, so I contacted your Cs and Megan replied within minutes, and sorted out my extended warranty for me.. Well done !”

Helpful Report

Posted 3 years ago

Hi Shaun, Thanks for your 5-star review about how Megan helped with the registration of your Tower product. Our Customer Services Team are always on hand to help wherever we can. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Hannah in customer services was amazing......many companies need to take a leaf out of her book. Thank you Hannah”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave your kind words about how Hannah helped with your enquiry. Hannah is one of the many stars we have here at Tower. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“Oh my god I love this air fryer, I have cooked everything in it, steak mushrooms fish fingers, jacket potatoes and roasters”

Helpful Report

Posted 3 years ago

Hi Wendy, Thanks for your valuable comments. We loved reading how much you like your Airfryer. Hope you enjoy making more delicious meals. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“I am delighted with the customer service I received from Tower. Emma was extremely helpful and had my issue sorted within a day. Thank you so much”

Helpful Report

Posted 3 years ago

Hi Sally, Thanks so much for your kind words about how Emma helped with your recent enquiry. Emma was delighted to read your message. With best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I am very happy with the response I have had, Emma has been very good and kept me updated all through my enquiries, pleased with the outcome.”

Helpful Report

Posted 3 years ago

Hi Tina, Thanks for your 5-star review. I was delighted to read Emma kept you updated as to the progress of your enquiry. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“What an absolute disgrace of a company. Faulty bin will not supply replacement.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your review about your recent experience with Tower. I was disappointed to read your comments and must offer my sincere apologies for any inconvenience caused. The difficulties in providing a replacement Sensor Bin have been compounded by the fact that you were unable to provide proof of purchase to support your warranty as well as this model being out of stock due to its popularity. I have arranged for one of my Leadership Teams to contact you shortly to discuss options available to resolve your enquiry. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent service and quality”

Helpful Report

Posted 3 years ago

Hi Gail, It's great to see our Tower range complimenting your wonderful kitchen. Thanks for your valuable order and we hope you visit our Tower website again soon. Keith - Group Customer Services Manager

Posted 3 years ago

“I had asked for help finding a replacement charger to my surprise a reply was sent rather quickly and informing me to a spare available. And they sent one out to me for free!”

Helpful Report

Posted 3 years ago

Hi Kieran, Thanks for taking the time to leave your 5-star review about how our Customer Services Team helped with your recent enquiry. Here at Tower we always appreciate things sometimes don't go to plan and we always try and assist wherever we can. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,790 reviews