Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,883 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent a faulty iron which had obviously previously been returned to the company. The outside wrapper was fully in tact but the box containing the iron had been opened in the past as there was a spit in it. The iron itself had a joint which has come apart. I can find no return instructions although you say you must be notified within 24 hours.”

Helpful Report

Posted 4 years ago

Hi Thanks for your review regarding the receipt of your Ceraglide Steam iron. I was sorry to learn that your product wasn't as expected upon arrival. Rest assured we never sell any refurbished or returned items on our website. I can confirm one of our Customer Services Team has been in contact with you today to provide instructions on how to return your item to us. I was delighted to see your preference is for a replacement iron to be dispatched to you. Once again please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I have just bought a express pro use it to cook chips on going through everything I’ve found out that you really need to use a basket so want on to your website and found it at a cost of £18.99 with FREE delivery so when though with my order and when it can to the end ie payment it’s putting on a change for delivery SO 1 I’m happy having to pay for this part but to add insult to injury I’ve got to a delivery change NOT A HAPPY CUSTOMER”

Helpful Report

Posted 4 years ago

Hello Arthur, Thanks for taking the time to leave your valuable feedback on your ordering experience with the Tower website. I can confirm that the FREE delivery aspect on our website is for orders over the value of £40. To resolve your enquiry fully one of my Leadership Teams has messaged you directly. It only leaves me to apologise for any inconvenience this has caused. Regards Keith - Group Customer Service Manager

Posted 4 years ago

“A great cooker excellent addition to my kitchen would not be without it Can’t add anything more to it The symbols could do with being a bit better apart from that nothing to add”

Helpful Report

Posted 4 years ago

Hi Tony, Thanks for considering Tower for the purchase of your Airfryer. We hope you enjoy using it and make many delicious meals. Keith - Group Customer Services Manager

Posted 4 years ago

“I bought a new mini oven model no. 383061 from B&Q yesterday (20/8/2022). When I opend the box, I have found a food tray handle missing. Moreover, when I went to register the warranty in your website, I could not found any about the detail of the product. I am worring about the impersonation. I hope, I am wrong. Thanks”

Helpful Report

Posted 4 years ago

Hi Thanks for your review regarding the purchase of your Mini Oven. We were surprised to read your comments as your review was the first contact we have received from you. Rest assured the purchase of your Mini Oven is a genuine product. To ensure full reassurance and to assist with your enquiry relating to your handle and the registration of your warranty, Kelly from my Customer Services Leadership Team has messaged you today. I'm confident Kelly will resolve all of your enquiries. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“Hi I bought your air fryer 2 month ago and i love the food which i steam in it but now ita not working properly so can you tell me any solution or exchange this”

Helpful Report

Posted 4 years ago

Hi Thanks for your review regarding your Air Fryer. I was sorry to learn of the problem with its operation. I have arranged for one of my Leadership Team from Customer Services to contact you in a bid to understand your issue and resolve your enquiry. In the meantime please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Easy to use website and excellent customer service with quick response”

Helpful Report

Posted 4 years ago

Hello Muneeb, Thanks so much for the valuable feedback about our website as well as our Customer Services Team. I was delighted your recent contact with our Customer Services Team was handled and resolved quickly. Keith - Group Customer Services Manager

Posted 4 years ago

“It's well priced”

Helpful Report

Posted 4 years ago

Hi Sandra, Thanks for taking the time to leave your positive comments about your Tower product. Here at Tower, we pride ourselves on providing quality products which are value for money. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“It's really awesome 👌 Thank you”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5-star review. We love reading reviews when our wonderful customers describe our products as 'awesome' Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Great product”

Helpful Report

Posted 4 years ago

Hi David, Thanks for choosing Tower for your recent purchase. We hope you enjoy using your product. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Fan is very noisy and it smells of burning and I have had to stop using it have been in touch with tower but they still not respond the fan looks nice but customer service is not good would send it back but I am disabled and can not post it back so stuck with it nice oriment probably just a one off put customer service 0 stars”

Helpful Report

Posted 4 years ago

“Tried my first chips and didn't turn out too well. Think I put too many in at once. Cooked some sea bass in second tray and turned out perfect. I do like this air fryer.”

Helpful Report

Posted 4 years ago

Hi Martin, Thanks for taking the time to leave your 5-star review for your Tower Airfryer. I hope you enjoy cooking more delicious meals Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I have just bought a tower air fryer and think it is absolutely brilliant although I feel there should be more info in the instructions on cooking”

Helpful Report

Posted 4 years ago

Hi Elaine, Thanks for your valuable order for your Tower Airfryer - I was delighted to read your comments. I appreciate your suggestion about the cooking instructions - I have forwarded these to our Product Development Team. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Delivery was quick”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5-star review about your delivery experience. Our courier partners work hard to ensure our wonderful customers receive their parcels on time. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“So far so good, problem is getting recipes for a rotisserie type air fryer but they are there online. Air fryer is marvellous, cooked a chicken on rotisserie, one hour at 180c,chicken was moist and tasty. Brilliant.”

Helpful Report

Posted 4 years ago

Hi Thanks for your valuable review of your Tower Airfryer. I hope you enjoy cooking more delicious meals Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I highly recommend tower first class service”

Helpful Report

Posted 4 years ago

Hi Debbie, Thanks for taking the time to leave your kind words about the first-class service you have received. Here at Tower we always place the customer at the heart of everything we do. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Still waiting for delivery, 8 days so far when purchased with next day delivery. I will likely update when (if) it arrives”

Helpful Report

Posted 4 years ago

Hi Geraint, Thanks for your review of your order and delivery experience. Having had the opportunity to investigate your comments in full I can confirm the following : 1) your order was placed after noon meaning next day delivery would be the next day plus 1 day. 2) the delay in your delivery was compounded by your request to re-direct your delivery address to a 'secure locker' location 3) attempts were made by our courier partner to deliver to this location however the delivery was declined by the retailer at the locker location. 4) as a result of the failed attempts by our courier partner arrangements were made to return your parcel to us. Following on from your contact with our Customer Services Team here at Tower arrangements have been made to dispatch a replacement product to you I trust this demonstrates our involvement in your enquiry and offer our apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“It's compact,quiet, cooks fast and easy to clean. Great value for money.”

Helpful Report

Posted 4 years ago

Hi Steve & Jackie, Thanks for your 5-star review of your Tower product. Here at Tower we always provide great quality products at affordable prices supported by fantastic Customer Service. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“After a few reservations,as we are OAPs,our daughter recommended we try an air fryer, and chose yours.We have had it 3 weeks now and happily using it every day, experimenting as we go.”

Helpful Report

Posted 4 years ago

Hi Thanks for your wonderful review We were delighted to read that you are using your Tower Air Fryer regularly. Rest assured our Customer Services Team are readily available should you have any enquiries or help. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Poor quality and customer service, they're irresponsible. Will not buy this brand anymore.”

Helpful Report

Posted 4 years ago

“Dead on arrival. Didn’t switch on, nothing. Absolute rubbish. Returned to retailer for full refund. Didn’t want an exchange.”

Helpful Report

Posted 4 years ago

Hi Many thanks for taking the time to leave your comments about the operation of your Tower product. I was surprised to read your comments as this was the first communication we have received confirming there is an issue. Our Tower Customer Services Team are readily available to help our customers with any enquiry they may raise to us. To understand and resolve your enquiry one of my Leadership Teams has messaged you today. We look forward to hearing from you and resolving your enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,883 reviews