Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased Thankyou 😀”

Helpful Report

Posted 4 years ago

Hi Steven, It was great to see your photograph of your Tower Air fryer making a great addition to your kitchen. We love seeing our customer pictures of their Tower products. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“You sent me a faulty model. Now you have my money; you do not have a replacement and I am unable to purchase another until you receive this back. The lady that I dealt with over the phone was kind however your service extremely poor. Very disappointing service from Tower.l”

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Posted 4 years ago

“Only had it for one day but I’m very impressed with the chips I cooked. The chicken I over cooked but I’ll get used to it I’m sure.”

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Posted 4 years ago

Hi Gail, Thanks for your 5-star review about your Tower Airfryer. Your kind words are greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Cooks chips chicken and pizza all at the same time what more would you want . Just great for the grandkids. And that’s only the beginning can’t wait to try some recipes.”

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Posted 4 years ago

Hi Robert, Thanks for your kind words about your Tower Airfryer. We were overjoyed to read how the Airfryer cooks delicious meals for your family. Enjoy the other recipes. Keith - Group Customer Services Manager

Posted 4 years ago

“Size of the compact air fryer just right for me being single. Cooked 2 chicken thighs in 30mins.”

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Posted 4 years ago

Hi Ian, Thanks for your valuable comments and for choosing Tower for your purchase. I was delighted to read your product is the ideal size for you. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Love it apart from fact it sounds really loud,im not sure if it’s meant to sound like that?Please let me know if that’s everyone’s opinion?”

Helpful Report

Posted 4 years ago

Hi Amanda, Thanks for your enquiry left against the review section of our website. Our Customer Services Team are readily available to respond to any enquiry our customers may raise. I have arranged for one of my Customer Services Team to write to you to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Is it meant to be very noisy??”

Helpful Report

Posted 4 years ago

Hi Ellie, Thanks for your enquiry with your Tower product. I have arranged for one of my Customer Services Team to write to you today to understand further your enquiry as well asto resolve it fully. We look forward to hearing from you. Keith - Group Customer Services Manager

Posted 4 years ago

“I purchased my tower air fryer T17061BLK on 20.08.2022, I haven’t even registered for guarantee yet and whilst eating our dinner this evening my husband asked me what was the black plastic rubber thing on his plate. Lo and behold it was a protector from the trivet, on inspection a second one was missing , obviously down the drain from last being washed up. Could a more permanent rubber be used? Ie bit removable. Is it possible to obtain a replacement rubber for the trivet please? Impressed with the cooking!”

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Posted 4 years ago

Hi Thanks for your valuable feedback regarding your AirFryer. I have arranged for one of my Customer Services Leadership Team to contact you to explain why the rubber feet are detachable as well as to resolve your enquiry. In the meantime please accept my apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“Very good”

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Posted 4 years ago

Hello Meenu, Thanks for your valuable order and your 5-star review. Should you have any queries rest assured our Customer Services Team are readily available to help. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Waited ages for this to come back in stock. Could've got it elsewhere for cheaper but didn't want to risk it. Mother always said "You buy cheap, you buy twice". So trusted Tower to come through and they certainly did! Much bigger than I expected, so very pleased. Can hold a good two portions of chips/fries which is exactly what I needed. Overall, 10/10.”

Helpful Report

Posted 4 years ago

Hi June, Thanks for your wonderful comments. We were delighted to read your kind words about your basket for your Tower Air Fryer. Enjoy those chips/fries !!!! Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Easier shorter cooking times than an oven. When in work easier to come home put some chicken in to cook faster no hassle”

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Posted 4 years ago

Hi Thanks for your kind words about your Tower product. We were delighted to read your review and hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 4 years ago

“Really pleased with my purchase of a tower Express pro can't fault it.”

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Posted 4 years ago

Hi Thanks for your kind words about your Airfryer. We love our Airfryers too !!! Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent products purchased a few items from Tower, quality at a decent price”

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Posted 4 years ago

Hi Julie, Thanks for your 5-star review about the products you have purchased from Tower. We always believe in providing quality products at affordable prices all being supported by an exceptional level of customer service. Thanks again for your valuable orders Keith - Group Customer Services Manager

Posted 4 years ago

“Vizion air fryer is extremely easy to use and gives food a gorgeous golden colour even with no oil at all. It cooks quickly and washes with no effort. I gave it four stars as I find the design a little lumpy especially as it comes in black only, so on your countertop it is a bit of an eyesore.”

Helpful Report

Posted 4 years ago

Ho Nora, Thanks for your kind words about your Air Fryer. Your comments are greatly appreciated and your recommendations and valuable feedback have been passed across to our Product Development Team. Keith - Group Customer Services Manager

Posted 4 years ago

“I don't have it, spent over £100 and nothing has arrived, evri seem to be holding it hostage, why use such a pathetic delivery company?”

Helpful Report

Posted 4 years ago

Hi Kirsty, Thanks for your valuable feedback about your delivery experience. I was sorry to learn of the delays which you have encountered. Our courier partners EVRi successfully deliver thousands of parcels to our customers each day. Your parcel going astray within our courier partners' network is a rare occurrence. I can see you have contacted our Customer Services Team and a resolution has been agreed. It only leaves me to sincerely apologise for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Easy to order and quick delivery with quality products”

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Posted 4 years ago

Hi Rob, Thanks for your 5-star review about your recent order and delivery experience. We were delighted to read your comments and want to thank you for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Bought my Tower T17038 via Amazon and am very pleased with the look ease of use and performance.”

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Posted 4 years ago

Hi Albert, Thanks for your 5-star review - we were delighted to read you are pleased with your Tower Air Fryer. We appreciate your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“I ordered a Air Fryer from Tower on 11th August , Evri said they had it for delivery on the 12th August. Still not received(now 22nd August) ,Evri and Tower just not explaining what is happening or solving the situation. Now going to report the issue to my credit card company. Disgusting company to deal with.”

Helpful Report

Posted 4 years ago

Hi Mr Foreman, Thanks for your valuable reviews regarding your recent delivery experience. I was sorry to learn that your parcel has not been delivered. As part of our communication strategy, we provide a balanced response to our customer's reviews. Having had the opportunity to review your enquiry I can confirm no emails were received from you. Your first communication via Facebook was responded to within one hour of receipt and was very apologetic and sympathetic to your circumstances. Our Customer Service Team continues to speak with our courier partner Evri in a bid to resolve your enquiry and rest assured we will provide a final update by the close of play Friday 26th August at the very latest. It only leaves me to apologise for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I have just bought a Scandi green toaster and kettle thinking I could buy a kitchen roll holder and bread bin with tea coffee and sugar bins later, will this be possible, because I cannot find them on website.”

Helpful Report

Posted 4 years ago

Hi Ian, Thanks for your interest in our Tower products. I can see following on from one of my Customer Services Team writing to you that your enquiry has been answered. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent service and a excellent product”

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Posted 4 years ago

Hi Thanks for your 5-star review - it's greatly appreciated. Here at Tower we always provide quality products supported by excellent customer service. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,866 reviews