Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a 3 litre digital air fryer yesterday, sunday, and couriers delivered it this morning, monday, absolutely amazing service, and fully updated by email. I put the airfryer to use and what a brilliant piece of kit, lovely crispy chips within 20 mins, and only using 1000 watts, if you have solar panels then like me, you will be cooking for free.It was also supplied with a good instruction book, thanks for very good service.”

Helpful Report

Posted 3 years ago

Hi Leslie, Thanks for your fantastic review. I was delighted to read your Airfryer had been delivered quickly by our courier partners. Here at Tower, we love our Airfryers and I hope you enjoy making lots of delicious meals. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Good as a replacement as part of the fryer. Fitted perfectly into it.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5-star review about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent worktop fan oven/fryer. Comes with every conceivable accessory too.”

Helpful Report

Posted 3 years ago

Hi Colin, I was delighted to read your kind words about your Tower Airfryer. Thanks for choosing Tower for your purchase - enjoy cooking delicious meals !!!! Regards Keith - Group Customer Services Manager

Posted 3 years ago

“We ordered 3 of these ... All different sizes each time and payed £5 for fast delivery each time. None of these fit our tower electric pressure cooker.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your valuable comments. We were surprised to read your review as this was the first instance we were aware there may be an issue with your order. Here at Tower, our dedicated Customer Services Team are on hand to resolve any enquiry our customers may raise - one of my leadership team has messaged you today in a bid to understand your enquiry further. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Terrible problems with assembly of my fan. It is unstable when on. Very disappointing really upset to be honest with you. So using my old fan. Not safe for me to use.”

Helpful Report

Posted 3 years ago

Hi Jayne, Thanks for your valuable comments about your Tower Fan. I was surprised to read your comments especially as this is the first instance we were aware there were any problems with your product. I have arranged for one of my Leadership Teams from Customer Service to contact you in a bid to understand your comments further. In the meantime please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Tower equipment great 1* for their delivery”

Helpful Report

Posted 3 years ago

Hi Judith Thanks for taking the time to leave your valuable review. I was pleased to read your review score about your Tower product but at the same time disappointed to learn your delivery experience wasn't as expected. I have arranged for one of my team from Customer Services to contact you to understand further your delivery experience It only leaves me to apologise on behalf of our courier partners. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very pleased with the fan pedestal I brought. I was extremely impressed by how fast it arrived.”

Helpful Report

Posted 3 years ago

Hi Hasina, We were delighted to read your 5-star review about your Tower Pedestal Fan. Our Warehouse Teams and Courier Partners play a critical part in ensuring our customer's orders are received quickly Thanks for choosing Tower Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent delivery very good price this is my new favourite piece of kitchen equipment I have used it every day since I’ve had it cooks beautifully in error o ordered a larger one than I probably needed but so glad I did can cook whole meal in it for me and bakes cakes lovely too and saves on electric too cheaper than my conventional over .would have been nice too include a paper recipe book though but I highly recommend this air fryer ,I love all Tower ranges I have most of them”

Helpful Report

Posted 3 years ago

Hi Susie, Wow !!! what a fabulous review for your Tower Air Fryer. We were delighted to read your kind words and hope you enjoy making delicious meals. We hope you visit our Tower Storefront again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“21st century has arrived in my kitchen. Am so pleased. Can't imagine life without it. Great tasty food. &.looks great on kitchen top. Great big thannkyou great just great. Pure luxury”

Helpful Report

Posted 3 years ago

Hi Caroline, Thanks for your wonderful 5-star review about your Tower Airfryer. Enjoy that tasty food !!!! Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent small fan does the job even on low setting don't know what I did without it!”

Helpful Report

Posted 3 years ago

Hi Christine, We were delighted to read your comments about how your Tower Fan has helped recently. Thanks for choosing Tower for your valuable purchase. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Amazing product would highly recommend”

Helpful Report

Posted 3 years ago

Hi Louise, Many thanks for your 5-star review and for choosing Tower for your purchase. Regards Keith - Group Customer Services Manager.

Posted 3 years ago

“Just get yesterday but loved already 😍😍”

Helpful Report

Posted 3 years ago

Hi Aneta, Thanks for your wonderful 5-star review for your Tower Air Fryer. We hope you enjoy making delicious meals in your Air Fryer. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent products and customer service”

Helpful Report

Posted 3 years ago

Hi Theresa, Thanks for your wonderful 5 star review. That chicken looks delicious !!! Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Easy to use after Playing with it for awhile I would highly recommend”

Helpful Report

Posted 3 years ago

Hi Ian, Many thanks for your 5-star review and thanks for choosing Tower for your purchase. We hope you visit our Tower website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Lovely kettle easy to lift and pour, I love it.”

Helpful Report

Posted 3 years ago

Hi Thanks for your wonderful review of your Tower kettle. We appreciate your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“The Tower 22cm sealing ring fits my pressure cooker perfectly and it keeps the pressure. It works better than the original one. I'm happy with my purchase.”

Helpful Report

Posted 3 years ago

Hello Beverly, We're really pleased to hear that you are happy with your recent purchase. Here at Tower, we love reading when our products make our wonderful customers satisfied. Best Wishes

Posted 3 years ago

“Great company, easy to order, fast delivery”

Helpful Report

Posted 3 years ago

Hello Donna, Your kind words are much appreciated. At Tower, we always aim to ensure that orders are dispatched and reach our customers as quickly as possible. We trust you are pleased with your recent purchase. Best Wishes

Posted 3 years ago

“never received the item”

Helpful Report

Posted 3 years ago

Hi Leanda, Thanks for your review regarding the delivery of your recent order from Tower. I was sorry to learn of the delays you have encountered. A member of the management team has written to you today via email so they can look into this further. Once again please accept my sincere apologies for the inconvenience caused.

Posted 3 years ago

“I bought this due to the extreme heatwave we was having. Pleased with the speedy delivery but on set up I soon realised it was damaged. The whole thing leaked massively from the bottom of the tower. I’ve had this item for two weeks and had nothing but issues in trying to return it. I will not be a returning customer”

Helpful Report

Posted 3 years ago

Hello Vikki I was sorry to hear your comments. I'm unable to locate any communication from you in regards to returning your order. We have several channels where our customers can contact us and we will endeavour to resolve your enquiry within 24 hours. As you have not used any other channel to contact us one of my Leadership Teams will write to you today to understand your enquiry further. We look forward to resolving your enquiry fully. Regards Claire - Group Customer Services Manager

Posted 3 years ago

“Awaiting a replacement Air Crisper. When and if it arrives and is as good as the rest of the kit, I shall increase the rating.”

Helpful Report

Posted 3 years ago

Hello Paul Thank you for your review. I am pleased to confirm that a replacement order is currently being prepared for dispatch and delivery can be expected in the next 3 working days. Should you encounter any problems with the replacement please do not hesitate to contact Customer Service. Kind regards, Claire - Group Customer Services manager

Posted 3 years ago

Tower is rated 4.2 based on 5,790 reviews