Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,883 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellant air fryer. 5 out of 5.Cooked a chicken and it was absolutely delicious,the best i've had.Also done a pizza,easy to use and easy to clean, i'll never use an ordinary oven again. Well worth the money.”

Helpful Report

Posted 4 years ago

Hi Stephen, We loved reading your 5-star review for your Tower Air Fryer. The meals you have cooked in the Air Fryer sound delicious !!! Thanks for choosing Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Well, my initial impression was how easy it is to operate. I was impressed with cooking time and how cool it looks. I like the integrated soft touch control panel. I’m surprised it didn’t come with a chip basket as other models do. But for the money, a great buy”

Helpful Report

Posted 4 years ago

Hi Richie, Thanks for your review of your Tower Air Fryer. I was pleased to read how easy you are finding it to operate. Many thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 4 years ago

“It is so tasty and crispy just perfectly cooked”

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Posted 4 years ago

Hi Elaine Thanks for your 5 star review about your Air Fryer - it reads as though you are making some really delicious meals. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Just love our new air fryer! In all honesty I was very reluctant to get a new kitchen gadget but this is a wonderful new addition! We have only had it for a week and we have cooked fish, chicken, chips, pies and sausage rolls in this perfectly without a failure. We have only used the oven once since, so have already saved on our energy bills. Very happy!”

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Posted 4 years ago

Hi I was delighted to read how our Air Fryer has made a great addition to your kitchen. We love to hear how our Air Fryers cook delicious meals as well as helping our customers with their energy bills. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Love our new Tower 4.3 l Air Fryer, but already we want a bigger one! It’s perfect for two people and makes brilliant chips, roast potatoes, meat balls, and we even cooked a delicious whole small chicken in it . Saves a lot of electricity too. We haven’t used our big oven since we got the air fryer. Air fryer isn’t a good name though because it cooks everything not just fried food. Perhaps it should be rechristened Tower Vortex EcoOven.”

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Posted 4 years ago

Hi Patricia, Thanks for leaving your wonderful review about your Tower Air Fryer - or as you suggest your 'Tower EcoOven'. We love our Air Fryers too and we were delighted to read about the delicious meals you have made. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 4 years ago

“I received a brand new pressure cooker just a few weeks ago. It doesn't hold the steam and the steam is released from the location where there is a red button. This red button also never rises under pressure to hold the steam. I contacted the Customer Service (Megan) and reported the problem. They asked me to send a clip which I sent them. It appears that they have neither read my emails nor watched the clip I sent them. They keep asking me questions that I have already answered in my emails and in fact the clip shows everything. Very frustrated with their customer service. Not recommended.”

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Posted 4 years ago

“Trying out the new technology air fryer so bought this 4L Tower. Simple operation and works well for small quick meals . Build quality good and small footprint so fits into my small kitchen. Had to add small dab of paint onto the knob markers as difficult to see in low light. See photo.”

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Posted 4 years ago

Hi Paul, Thanks for your 5 star review about your Tower Air Fryer. I was delighted to see your Air Fryer was a great addition to your kitchen. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent service and fast delivery. Loving the air fryer so fast, convenient and tasty food.”

Helpful Report

Posted 4 years ago

Hi Gillian, Thanks for your wonderful 5 star review about your Air Fryer. We love our Air Fryers too !!!! Thanks for choosing Tower for your purchase - its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Item ordered was perfect with a very speedy delivery , thank you 5*****”

Helpful Report

Posted 4 years ago

Hi John, Thanks for your 5 star review about your order and delivery experience. I was pleased to read that this process was a smooth one. Should you have any enquiries in the future please contact our Customer Services Team. Finally thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“It would be a game changer if the timer didn't get stick at the 2 minute marker:-( Have emailed and hopefully will be replaced. Happy to review my review.”

Helpful Report

Posted 4 years ago

Hi Christine, Thanks for your comments about your Tower Air Fryer. I was sorry to read about the issue with your timer control. Rest assured all of our products are supported by a fixed warranty period. To this I can see one of our Customer Services Team have been in contact to arrange for the return and a replacement Air Fryer to be dispatched to you. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“No problem with Tower. Item delivered on time via Amazon. Shame, at the of this review, th6 recipe site via QR code is down.”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5 star review about your Tower product. I have arranged for one of our Customer Services Team to contact you within the next 24 hours to understand your issue with the Recipe Book. In the meantime please accept our apologies for any inconvenience. Keith - Group Customer Services Manager

Posted 4 years ago

“Service and delivery was excellent! Absolutely delighted with this air fryer and would highly recommend to anyone looking to buy one!”

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Posted 4 years ago

Hi Sandra, Thanks for taking the time to leave your 5 star review about your Tower Air fryer. Here at Tower we always strive to provide quality products at affordable prices supported by great Customer Service. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Great little buy cheaper than all the others on the market and worked great will save on energy bills that 10minutes warming the huge oven up. Happy day”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your kind words about your Air Fryer. We hope your Air Fryer supports with saving on your energy bills. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 4 years ago

“We have just bought this air fryer on the recommendation of a friend as the think it is great.”

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Posted 4 years ago

Hi Thanks for choosing Tower for the purchase of your Air Fryer. We love to read how our products are recommended by family and friends. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Will say its great for single person. No need to use oven for 30 mins. Now I can do lot stuff for under 10 mins been a microwave chef lol. Now this opens up new world. Looking forward to trying fish fingers and onion rings. Would like to have had a qr code for things to cook and how, as only couple in booklet. But I'm sure Google will help me. Would not say for this size for family but great for sungle people. Maybe go larger for family Got it half price at b&m so very happy. I like fact easy to clean. And not ugly so can stay out off cupboard. So cannot wait to read on line things I can cook.”

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Posted 4 years ago

Hi Thanks for your wonderful review about your Tower Air Fryer. The food in your picture looks delicious !!!! Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Thank you Sam for all your help with my query. You work for a wonderful Company and you are a wonderful Customer Service Supervisor for coming back so quickly and solving the problem. Would give this Company and Staff five stars and hope to buy some other products soon as I love them so much. Thank you again, Kind regards, Barbara Tutssel x”

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Posted 4 years ago

Hi Barbara, Thanks for your wonderful comments. I was delighted to read your review about Tower and in particular Sam. Sam is our Customer Services Supervisor here at Tower and leads by example when it comes to looking after our customers. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I already had one, so pleased with it , I bought one from you for my Granddaughter,she is absolutely thrilled using the Tower, highly recommend”

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Posted 4 years ago

Hi Jennifer, Thanks for your 5 star review and in particular recommending Tower to your granddaughter. We really appreciate your valuable order. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Love my new air fryer. Crisp baked potatoes stuffed with fluffy cheesy mash! Can’t wait to try more dishes!”

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Posted 4 years ago

Hi Sally, Thanks for taking the time to share your great photograph of your Tower Air Fryer. Those baked potatoes look mouth watering - I hope they tasted as good as they looked. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“An excellent product. Robust, very well made.”

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Posted 4 years ago

Hi Thanks for choosing Tower for your purchase. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Good value excellent products quick delivery”

Helpful Report

Posted 4 years ago

Hi Glenda, Thanks for your 5 star review about your order and delivery experience. I was delighted to read our Courier Partners delivered your product quickly. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,883 reviews