Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service easy to use website and rapid delivery Excellent product still learning as early days So far so good”

Helpful Report

Posted 4 years ago

Hi Patricia, Thanks for taking the time to leave your 5 star review about your recent order and delivery experience with Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Have to say I was dubious of all the hype of air fryers, but this machine not only impressed for price,looks, size & ease of use, but once you sort your cooking times the food it produces is excellent. 10 out of 10”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5 star review about your Tower Air Fryer - we were delighted to read how impressed you were with your product. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 4 years ago

“I have purchased one of your air fryer oven. Very modern look. Looks great I'm the kitchen. All works fab . But the light dose not work and spoil the items that are being cooking. I have only received the oven today which is 11/9/22/. It was purchased through Amazon. Model n/o is. T17939 another n/o on the oven is Po253619. I just wondered if you could throw a little light on the problem. Thank you Mr A J Tite”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your review about your Tower Air Fryer. Whilst I delighted to read your Air Fryer makes a great addition to your kitchen I was sorry to learn about the issue reported about the light not working. I have made arrangements for one of our Customer Services Team to contact you within the next 24 hours in a bid to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I have purchased a tower Kamado XL ceramic BBQ and it is great, I was wondering where I could purchase a deflector plate?”

Helpful Report

Posted 4 years ago

Hi Paul, Thanks for your 5 star review about your BBQ. I have arranged for one of my Customer Services Team to contact you within the next 24 hours to update you on your enquiry. Many thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 4 years ago

“Rubbish experience- directions for your fryer - we cannot see as it’s font 8 and cheap paper. How on earth do you turn it on.”

Helpful Report

Posted 4 years ago

Hi Thanks for your review. We were surprised to read your comments as this was the first instance we were aware you had an issue with your Air Fryer. Our Customer Services Team here at Tower are readily available to help with any enquiry our customers may raise. To this I have arranged for one of my Customer Services Team to contact with you within the next 24 hours in a bid to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“Works like a dream worth the price .Could be packed a little better but no damage”

Helpful Report

Posted 4 years ago

Hi Joseph, Thanks for your valuable review about the receipt of your Tower Air Fryer. I was delighted to read that your Air Fryer is working well. Here at Tower we love hearing from our customers regarding how we can improve our products and services and your comments about the packaging have been forwarded to the relevant area. It only leaves me to apologise for any inconvenience caused - should you have any queries our Customer Services Team will be pleased to hear from you. Keith - Group Customer Services Manager

Posted 4 years ago

“Ordered 2 Skewers and 2 rotating baskets. Got 1 of each. Couldn't raise a ticket in my account because the feature isn't currently working. Sent an email that didn't get any response. Had to tweet to get any response. Then had to.send a picture of the packaging?! Ended up ony receiving another basket as the skewers are out stock. Tower need to sort themselves out their customer service is rubbish. The Skewers seem ok. No instructions though and very poorly packaged”

Helpful Report

Posted 4 years ago

Hi Chris, Thanks for your comments about your recent experience with Tower Customer Services. I was sorry to read your comments. Having had the opportunity to review your enquiry in full I can confirm all messages received were responded to by our Customer Services Team within 48 hours. Due to the popularity of our Air Fryer range we have sadly sold our existing stock of certain accessories - a refund has been processed for the part of your order we were unable to fulfil. It only leaves me to apologise for any inconvenience this matter has caused you. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Happy is not the word Ecstatic is.have cooked chips, bacon, and Roast potatoes.what a Happy Boy. roast dinner tomorrow the works it's so easy to use”

Helpful Report

Posted 4 years ago

Hi Don, Thanks for your wonderful comments about the use of your Tower Air Fryer. Those roast potatoes look delicious. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“First attempt was rotisserie chicken and roast potatoes Maybe slightly adventurous but I works brilliantly You need to get used to the rotisserie setup and maybe using the kebabs skewers around the chicken would be easier But in less than 65 minutes we had a great chicken cooked to perfection and the best roast potatoes ever Clean up in the dishwasher was easy Tomorrow its bacon and sausages for breakfast Have a power meter inline so will be able to check its usage Wish I had one years ago”

Helpful Report

Posted 4 years ago

Hi Thanks for your wonderful comments about your first use of the Tower Air Fryer. I was delighted to learn it was a success !!! Enjoy the bacon and sausage for breakfast !!! Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Brilliant just getting to experiment various things. Its a question of what setting to use. Its down to individual cooking preferences.”

Helpful Report

Posted 4 years ago

Hi Chris, Thanks for your 5 star review. Rest assured that if you need any help our Customer Services Team here at Tower would be delighted to hear from you. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“It's brilliant for evenly cooked chips nice and crispy only problem is latch comes open to easily whilst cooking”

Helpful Report

Posted 4 years ago

Hi Richard, Thanks for choosing Tower for the purchase of your Air Fryer. Rest assured all of our products are supported by a warranty so if there are any issues please feel to get in touch. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Dissappinted with their communication Ordered a product on their website which stated next day delivery So ordered and paid Here we are next day and nothing Email sent asking about delivery got auto reply saying we will answer email in 3 working days So not impressed so far”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your comments about your recent delivery experience. As part of our customer engagement strategy we always review our customers comments and respond accordingly. Having had the opportunity to review your enquiry I can confirm your order was placed after the next day delivery cut off time. As a result of this your order was processed the following day and as delivered to you within 24 hours. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“Iv just brought a tower airfryer,I absolutely love it but just noticed,on the grill plate there is 2 feet missing,there is 4all together”

Helpful Report

Posted 4 years ago

Hi Ali, Thanks for your valuable feedback about the receipt of your Air Fryer. I was sorry to read your comments about the missing parts. I have arranged for one of my Customer Services Team to contact you in a bid to resolve your enquiry. In the meantime please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Firstly the packaging secondly the first time round the mistake was from my end but received a parcel now I am fuming and the pictures will make you understand why I do not pay for electric which smell as if fuse broken I have kids and live in a block I am absolutely dishearten at the way my ELECTRIC parcel was handle please see attached especially When i pay full price”

Helpful Report

Posted 4 years ago

Hi Thanks for your valuable comments about your delivery experience. I was sorry to see the condition in which your parcel was delivered. Our courier partners successfully deliver thousands of parcels to our customers every day. That said we hold close links with our courier partners and on the rare occasion where deliveries don't go to plan and we address our customers experience with them. One of my Customer Services Team will be in touch with you within the next 24 hours to fully resolve your enquiry. Please accept my sincere apologies. Keith - Group Customer Services Manager

Posted 4 years ago

“This air fryer looks good in my kitchen. So far, I’ve only used it twice to cook sausages and fish, but I’m happy with it. It’s easy to clean too. I will update later, when I’ve used it more.”

Helpful Report

Posted 4 years ago

Hi Kim, Thanks for choosing Tower for the purchase of your Air Fryer. I was pleased to read that you're finding the Air Fryer easy to operate and that you've made some deliciously sounding meals. Should you have any queries our Customer Services Team are readily available to help. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Have a problem with on/pause button om my 5 in 1. Sometimes it works and others not. I choose temp and time and press on to start. Am I doing something wrong or is there a problem with the button? When I do get it to go it's fab.”

Helpful Report

Posted 4 years ago

Hi Thanks for your review about an issue which has occurred with your Tower Air Fryer. I was sorry to learn of this issue. I have today written to you to understand your enquiry further. I look forward to hearing from you. In the meantime please accept my apologies for any inconvenience. Keith - Group Customer Services Manager

Posted 4 years ago

“Delivered quick. Can't wait to use it!”

Helpful Report

Posted 4 years ago

Hi Linda, Thanks for your 5-star review and for choosing Tower for your valuable purchase. We hope you enjoy using your product Best wishes. Keith - Group Customer Services Manager

Posted 4 years ago

“Good size for small kitchen. Less expensive to run then my conventional oven. Absolutely this product 👌”

Helpful Report

Posted 4 years ago

Hello Mrs Riddell, I was delighted to read how your Air Fryer was a great addition to your kitchen. Thanks for choosing Tower for your purchase - we hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“VORTX TOWER 4 LITRE”

Helpful Report

Posted 4 years ago

Hi Orlando, Thanks for your 5-star review about your Tower Vortx Air Fryer Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“At first I thought it was a bit small but I have found it ample cooking for two, poss plus 1 child at a push. It is quick, the digital controls are easy and having a timer cuts out a bit of stress. Recipe book essential to get started. I'd like a couple of improvements. The rotisserie spindle is very fiddly, especially when food is hot and the little wing nuts almost sure to get lost. The kebab skewers are a good idea but a nightmare in practice, need redesign. I have a notion to abandon one end and tie a piece of string to hold the circle but haven't tested that yet. Rotisserie chicken and bacon were both great. Chips not as good as trad method but handy I guess. One big bonus, it is very easy to clean. On the whole I think it will make a good addition to the kitchen and I will continue to use it. 4 stars, could be 5 with a few improvements.”

Helpful Report

Posted 4 years ago

Hi Josephine, Thanks for your very in-depth review of your Tower Air Fryer. We love hearing our customer's comments about our products and services. Many thanks for the valuable suggestions on how our Air Fryer could improve - these will be forwarded to the appropriate department within Tower. With best wishes, Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,866 reviews