Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,883 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just received my Tower air fryer and cooked some bacon as a test was brilliant, so labour saving and economical The book doesn’t say how long bacon should go in for but judged it for myself I bought a silicone tray also brilliant saves a lot of cleaning”

Helpful Report

Posted 4 years ago

Hi Anne, Thanks for taking the timer to leave your 5 star review about your Tower Air fryer. We love bacon cooked in the Air Fryer for our sandwiches !!! Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“Superb piece of kit.”

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Posted 4 years ago

Hi Lawrence, Thanks for your kind words about your Tower Air fryer. We were delighted to read your kind words. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 4 years ago

“Great product, great value for money,.”

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Posted 4 years ago

Hi Thanks for taking the time to leave your wonderful review about your Tower product. Here at Tower we always provide quality products at great value for money which are supported by fantastic Customer Service. Should you have any queries please feel free to get in touch. Keith - Group Customer Services Manager

Posted 4 years ago

“We are happy with our new product except it should have a pre-heat button Display”

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Posted 4 years ago

Hi Wendy, Thanks for your comments about your Tower Air Fryer. We love hearing from our customers about how we can improve and develop our products. Thanks for your suggestion. Keith - Group Customer Services Manager

Posted 4 years ago

“Crisper arrvd damaged with no spindle and locking screw, disappointing!”

Helpful Report

Posted 4 years ago

“Absolutely love this air fryer oven. So far cooked bacon, roast potatoes, baked potatoes chicken wrapped in bacon and salmon. All perfect. Wished I'd purchased it earlier. Saves a lot of time and mess. Worth every penny. Bacon sandwiches in 8 mins, baked potatoes in just 30 mins.”

Helpful Report

Posted 4 years ago

Hi Rebecca, Thanks for taking the time to leave your kind words about your Tower Air Fryer. Reading your comments the recipes you have made sound delicious - especially the bacon sandwiches !!! Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 4 years ago

“I bought my airfryer at Home Hardware, Morningside, Edinburgh, and am very pleased with it. It is one of my best ever buys and I am very happy with the results.”

Helpful Report

Posted 4 years ago

Hi Colin, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. I was delighted to read about how the cooking is going. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“This thing is bloody amazing, easy to use and looks great. Who needs a ninja when you have a tower and the price is a bargain Well done Five stars from me”

Helpful Report

Posted 4 years ago

Hi Catherine, Thanks so much for your wonderful review about your Tower Air Fryer. We love our Air Fryers too !!! Keith - Customer Services Manager

Posted 4 years ago

“Really happy with my purchase, it would be nice and helpful to include a recipe book just to help the customer”

Helpful Report

Posted 4 years ago

Hi Kim, Thanks for choosing Tower for your valuable purchase of your Air Fryer. Kind regards Keith - Customer Services Manager

Posted 4 years ago

“Got the Tower 5-1 with the Rotisserie. Full Chicken 1-3kg. Tastes great again Mc Cains frozen chip's taste great as well.”

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Posted 4 years ago

Hi David, Thanks for taking the time to leave your 5 star review about your Tower 5 ion 1 Air Fryer. The meals you have cooked sound delicious. Best wishes Keith - Customer Services Manager

Posted 4 years ago

“My product arrived broken and I am currently waiting for more to be in stock so it be replaced”

Helpful Report

Posted 4 years ago

Hi Maria, Thanks for taking the time to leave your comments about your delivery experience of your Tower Air Fryer. I was sorry to read that the product was damaged upon arrival. I am delighted to confirm we have arranged to dispatch your replacement item to you which will leave our warehouse within the next 24 hours. It only leaves me to sincerely apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“Great appliance quick easy to use dont know when I will use my main oven again”

Helpful Report

Posted 4 years ago

Hi David, We really appreciated you taking the time to leave your comments about your easy to use Tower Air Fryer. We were delighted to read that your Air Fryer has made a great addition to your kitchen. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“This thing is ace. Worked a treat for my raosted herby potatoes.”

Helpful Report

Posted 4 years ago

Hi Jak, Thanks for your kind words about your Tower Air Fryer. Those roasted herby potatoes you mention sound delicious !!!! Best wishes Keith - Customer Services Manager

Posted 4 years ago

“All I can say is I LOVE IT!”

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Posted 4 years ago

Hi Vicky, Thanks for taking the time to leave your 5 star comments about Tower. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 4 years ago

“5 awesome to use .”

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Posted 4 years ago

Hi Timothy, We love reading when our wonderful customers rate our products and services as 5 star !!!! Thanks for choosing Tower for your purchase its greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“What can I say! I’m totally amazed with my air fryer oven! I’ve not used my main oven since my purchased! Only for cooking large meats. The air fryer produces moist on the inside and crisp on the outside! Cooking in a fraction of time! The handy three shelf are a fantastic idea ! Well done Tower!”

Helpful Report

Posted 4 years ago

Hi Sandy, What a fantastic review to receive about your Tower Air fryer. We love our Air Fryers too and we were pleased to read that your machine is assisting with your energy consumption. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Can you please tell me when I’m going to get my money back? Awful experience .. dreadful customer service and awful communication. I returned an air fryer to Tower on 9th September, 2 weeks later, on the 23rd September I still don’t have my money back. I have tried to email customer services, but the automatic reply stated they would reply within 7 days. All I have been told is that “I was informed by email that the money would be returned within 5-10 working days and the time period to refund my money is still within the legal timescale.” They said they can legally hang onto my money for 14 days. My item has been with them for 2 weeks how can it possibly take so long to process a refund? I cannot believe it can take so long, it’s a nightmare. I’ve tried to speak to admin who process refunds but was told they don’t talk to customers! The 2 agents I’ve spoken to couldn’t even find that the item had been returned until I gave them tracking information, it’s a total shambles. Also, they would not arrange collection for me, so I had to drive 20 miles round trip to take it to a shop, I am Disabled and had to ask for help getting the item in the car and then help again getting it into the shop. The shop keeper was shocked that Tower had not arranged this for me via Evri. I am still £140 out of pocket, I will never use this company again. L.Homer”

Helpful Report

Posted 4 years ago

“I only purchased 4 litre fryer yesterday 21 September 2022 and as yet haven’t had the chance to use it. But if it’s anything like the 1.5 litre air fryer that I’ve been using for the past 2 years it’s going to be great. I ordered it online from one of my local stores and was ready to collect immediately. The first one is my new Tower and the second is the much smaller one.”

Helpful Report

Posted 4 years ago

Hi Margaret, Thanks for choosing Tower for your Air Fryer. I'm sure you will enjoy using it - should you have any enquiries please feel free to contact our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Product is fairly priced. Looks good. Excellent at cooking. Shame the advert states 1800watts and it isn’t. It is 2600w”

Helpful Report

Posted 4 years ago

“No communication. No order received. No emails answered just took my money and that's it .2 weeks. It's poor. Probably won't use this company again”

Helpful Report

Posted 4 years ago

|Hi Julie, Thanks for your valuable comments about your recent contact with Tower Customer Service As part of our customer engagement strategy I would like to respond and provide a balanced view. Having had the opportunity to investigate your enquiry I can confirm that the difficulties faced with the delivery of your order was as a result of the incomplete address being provided at the point of ordering. Addressing your concerns about no emails being answered our records indicate only one message was received which has been responded to. From the information you provided to assist with our enquiries the previous messages you forwarded were to a 'NO REPLY' email address and not our Customer Services Contact. I trust this clarifies all points raised within your review and I must offer my apologies for any inconvenience you feel may have been caused. Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,883 reviews