Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great cooking appliance .”

Helpful Report

Posted 3 years ago

Hi Wendy, Thanks for taking the time to leave your 5 star review about your Tower product. We really appreciate you choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Well what can I say so impressed with the Air Fryer T17076 havent used my main oven for over 2 weeks now have cooked so many different recipes would now like to find a good recipe book a happy bunny 😁😁”

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Posted 3 years ago

Hi Caz, Thanks for your 5 star review about how your Tower Air Fryer It was wonderful to read about the delicious recipes you have cooked using your Air Fryer. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Hi, I was very excited to try it out. Need to learn properly how to cook correct settings. So far I'm very happy with how crispy yet staying juicy the foods are. Thank you, Tracey”

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Posted 3 years ago

Hi Tracey, Thanks for sharing your experience about the meals you have cooked in your Air Fryer. The chicken and roast potatoes look mouth watering !!! Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Still not received”

Helpful Report

Posted 3 years ago

Hi Samantha, Thanks for taking the time to notify us of the delay in your delivery. Our courier partners deliver 1000's of our customers parcels every day. Sadly there has been an issue with your parcel which we are investigating. Your enquiry is being handled personally by one of our Customer Services Team (Lauren) and she will be in touch soon. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“I contacted Tower two weeks ago as I was given a gift of a completely useless two plate stove - it heats to a certain temperature and then turns off so it took 15 minutes to sort of cook an egg! So far I still have no response. Rubbish product and terrible service.”

Helpful Report

Posted 3 years ago

Hi Anne, Thanks for taking the time to leave your comments regarding your Tower product. I was sorry to read your comments - rest assured all of our products are supported by a 12 month warranty in the rare event that a fault occurs. One of my Customer Services Leadership Team has written to you and we await further information to fully resolve your enquiry. Once again please accept my sincere apologies. Keith - Group Customer Services Manager

Posted 3 years ago

“Cooking is a breeze, small pork joint, crispy bacon and other items”

Helpful Report

Posted 3 years ago

Hi Eamon, Thanks for taking the time to leave your 5 star review about your Tower Air Fryer. The photograph of the Pork Joint you cooked looks mouth watering. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Wanted a good airfryer, not too expensive but delivered, and Love it”

Helpful Report

Posted 3 years ago

Hi Linda, Thanks for your 5 star review about your Tower Air Fryer. It was great to see how your Air Fryer has made a wonderful addition to your kitchen. We hope you enjoy making many delicious meals. Keith - Group Customer Services Manager

Posted 3 years ago

“Hi I have bought a Tower T17072 7L Digital Vortx Vizion Air Fryer In the manual book at the back it told you the code to buy a replacement grill but I have misplaced the book do you know the item number that I would need as food is sticking on the tray so am after buying a new grill tray Thank you”

Helpful Report

Posted 3 years ago

Hi Thanks for your message and your 5 star review about your Tower Air Fryer. One of my Leadership Team has contacted you regarding a replacement tray. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“We have recently bought the tower 10 in 1 Digital oven. It is only used for two people but is suprising how much food you can get in,I dont think it would be large enough for more than two though. My wife was initially cautious but like thousands of other people have to find a way of reducing fuel bills. It is a learing game with what to put where in the oven but she is now an absolute convert the end product is always well cooked possibly because you can see it cooking so much easier. We have been using it for two weeks and during this time have never had to switch the main oven on.What a result,and better still a three year guarantee.Excellent product and so easy to clean, well done Tower”

Helpful Report

Posted 3 years ago

Hi Geoffrey, Thanks for taking the time to leave such a wonderful review about your Tower Air Fryer. It was fantastic to read the benefits you are finding with product. Our Customer Services Team are always available should you need any support. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“I bought the dual drawer model a few days ago and my hob and oven are now almost redundant. It's an excellent machine and does everything it's supposed to. Temperatures and times are easy to alter in line with our own personal tastes. I certainly recommend the product.”

Helpful Report

Posted 3 years ago

Hi Steve, We love reading when our customers recommend our products such as the Tower Air Fryer. Thanks for your kind words and your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I recently purchased a four litre air fryer as I am a first-time user with a small kitchen. I am delighted with the results, both from the energy saving and healthier eating aspects. My only disappointment is that I can’t find an extra shelf to make use of the height in the drawer to enable me to cook an entire meal. If there was an accessory available for my model (T17061), then I would increase my rating to FIVE STARS!”

Helpful Report

Posted 3 years ago

Hi Jane, Thanks for choosing Tower for the purchase of your Air Fryer. I was delighted to read about the initial results seen with your energy savings and the healthy cooking. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Delivery via Amazon first class . Works a treat although still finding my feet the big plus too is an extra two years warranty .”

Helpful Report

Posted 3 years ago

Hi Phil, Thanks for your wonderful 5 star review. Our Customer Services Team are always on hand should you need any help. Keith - Group Customer Services Manager

Posted 3 years ago

“Can’t get through to them to ask why the release button to separate the fryer from the basket isn’t working so will have to send it back”

Helpful Report

Posted 3 years ago

Hi Thanks for your review about your Tower Air Fryer. I was disappointed to read your comments as when you attempted to call our Customer Services Department was closed. We have safely received your email communication and one of my Leadership Team will be in contact shortly. It only leaves me t apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“It has everything I need.”

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Posted 3 years ago

Hi Thanks for choosing Tower for your valuable order. We hope you enjoy using your Tower product. Keith - Group Customer Services Manager

Posted 3 years ago

“I haven't received it yet”

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Posted 3 years ago

Hi Carol, Thanks for leaving your valuable review about your delivery experience. I was sorry to read your comments. Rest assured we hold very close links with our courier partners. Your enquiry is being handled personally by our Customer Services Supervisor Samantha - she will provide an update very shortly. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“perfect in every way!!”

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Posted 3 years ago

Hi Phil, We love reading our customers comments when they describe our products as perfect. We love our products also !!! Keith - Group Customer Services Manager

Posted 3 years ago

“Slightly different grill plate to the original, but it seems great.”

Helpful Report

Posted 3 years ago

Hi Mr P, Thanks for your kind words about your Tower product. Should you have any queries please feel free to get in touch with our Customer Services Team here who will be happy to help. Keith - Group Customer Services Manager

Posted 3 years ago

“Enjoy using air fryer lot quicker znd very easy to use also saves on energy 👌 x”

Helpful Report

Posted 3 years ago

Hi Linda, Thanks for taking the time to leave your 5 star review about your Tower Air Fryer. I was delighted to read how your Air Fryer is helping with your energy bills. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent useful item although I cant help but think it should have been included with the initial purchase of the air fryer”

Helpful Report

Posted 3 years ago

Hi Kevin, Thanks for your 5 star review about your Tower product. Our Customer Services Team are always on hand to assist with any enquiry you may have. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“My Tower pressure cooked exploded in March 2022! Thankfully no person was hurt but it caused extensive damage to my kitchen. I have been dealing with Customer Service for almost 6 months and it has been absolutely awful. Nothing has been done to help me. They are using stalling tactics saying they have an ongoing investigation. I am considering asking a solicitor to get involved. I am a widow over 70 and this has been sk stressful! I have used their pressure cookers for years and trusted this company but they have let me down very badly.”

Helpful Report

Posted 3 years ago

Hi Hadda, Thanks for taking the time to leave your comments about your ongoing enquiry with your Pressure Cooker. I was disappointed to read that you feel Tower are using stalling tactics relating to your enquiry - this is certainly not the case. Your enquiry is being handled with the utmost focus. I have arranged for one of my Leadership Team to contact you during week commencing 3rd October to provide an update for you. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,866 reviews