Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,883 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No air cookers available at this date but this product I already have similar that’s 6/7 years old and allowing for wear and tear is just as good as it was when first purchased”

Helpful Report

Posted 4 years ago

Hi Roger, Thanks for your kind words I was delighted to read your Tower product is still going strong after all of these years. Keith - Group Customer Services Manager

Posted 4 years ago

“Sam was able to help me access recipes for our new air fryer, after I requested help with printing them. I was very impressed with Sam's politeness and willingness to provide further help. A credit to Tower.”

Helpful Report

Posted 4 years ago

Hi Many thanks for taking the time to leave your kind words about Sam our Customer Services Supervisor here at Tower. Sam loves nothing more than ensuring our customers enquiries have been fully answered. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Very pleased with my purchase still getting used to it. Did chicken wings patted dry, coated in cornflour and seasoning last night.was like fried chicken but without the fat. Did roast beef dinner in it on Sunday all cooked in an hour.”

Helpful Report

Posted 4 years ago

Hi Mandy, Thanks for your 5-star review about your Tower Air Fryer. It was great to read how you are getting used to the Air Fryer from the deliciously sounding meals you have cooked already. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Placed an order 6 days ago and no update on when will receive my order even though the website said within 5 days. I did receive an email two days ago thanking me for my inquiry and asking me to rate Tower on their response to my query which i never made? Waiting for a response to my email sent today asking for an update on my order but have received a response stating they will get back to me within 7 working days. VERY POOR SERVICE”

Helpful Report

Posted 4 years ago

Hi Natasha, Thanks for taking the time to leave your comments about your recent order experience from Tower. I was sorry to read your comments that your recent experience wasn't as smooth as expected. Across the last week we have been making some changes to our Tower website - sadly your order was impacted during the change period whereby no order confirmation was communicated to you. Having checked your order, I can confirm this was dispatched and delivered to you yesterday (Wednesday 12th October) One of my Customer Services Leadership Team has been in touch with you today to confirm your delivery. It only leaves me to apologise for the inconvenience caused. Rest assured the minor teething problems have been resolved and you will see a much-improved customer experience should you visit our Tower website in the future. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Bought tower kettle and toaster. Kettle after 2 weeks of use the inside coating started to peel. Response received after 2 weeks and that was after i chased my first email. Poor mistrusting response from customer service requesting to cut the cord and send a pic then they will send replacement.”

Helpful Report

Posted 4 years ago

“Easy and simple to use, the only issue I have had is the button to release the basket is hard to use, it has to be pushed right down”

Helpful Report

Posted 4 years ago

Hi Lianne, Thanks for your 5-star review about your Tower Air Fryer. I was delighted to read your comments about how you are using your product. Should you have any queries rest assured our Customer Services Team are readily available to assist. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“It's my second one I have bought I really like the product I would recommend it too works well”

Helpful Report

Posted 4 years ago

Hi Samantha, Thanks for taking the time to leave your kind words about your Tower product. I was pleased to read you had returned to Tower to make your second purchase. Many thanks for your recommendation. Keith - Group Customer Services Manager

Posted 4 years ago

“Well made. Position markers/pointers on temperature and timer controls could be clearer. There is a small bump on the knob to indicate which is barely visible. A white or silver mark would be clearer. Otherwise all good so far.”

Helpful Report

Posted 4 years ago

Hi David, Thanks for taking the time to leave your comments about your Tower Air Fryer. Here at Tower, we love hearing our customers suggestions and ideas as to how we can improve our products and services. Rest assured we have forwarded your comments on the appropriate department. Should you have any queries please feel free to contact our Customer Serices Team Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Love our air fryer”

Helpful Report

Posted 4 years ago

Hi Simon, Thanks for your 5-star review about your Tower Air Fryer. I was delighted to read you love your Air Fryer - we love our Air Fryers too!!! Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Great buy . Very cheap to run . Very happy with my appliance”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your comments about your Tower Air Fryer. Your valuable order is greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Fryer seems OK, if size limited, but the ‘recipe suggestions’ that come with it are a joke - 5 recipes? Serious reconsideration is required by Tower”

Helpful Report

Posted 4 years ago

Hi Steve, Thanks for your comments and suggestions regarding your Tower Air Fryer. The recipe suggestions are meant to be as a starter to help you with your Air Fryer. Our customers comments and suggestions are critical to ensure we constantly improve our products and processes and we have forwarded your comment to the relevant department. It only leaves me to apologise for any disappointment caused. Keith - Group Customer Services Manager

Posted 4 years ago

“Recently purchased |Cavaletto Pyramid Kettle in dark blue and gold. Looks lovely and works very well. Particularly pleased to have saves £4.99 and to have received free delivery with Amazon.”

Helpful Report

Posted 4 years ago

Hi Nick, Thanks for ordering your Cavaletto Kettle directly from Tower. I was delighted to read the kettle has made a great addition to your kitchen. We look forward to you revisiting our Tower Website soon Keith - Group Customer Services Manager

Posted 4 years ago

“Ordered the whole tray. Just got a basket day 7 of waiting for a reply email as well. No description stating it was just a metal basket. And the picture used showed it as the whole tray.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your review about your recent order experience with Tower. I was sorry to read about the missing part from your order. Everyday our warehouse team dispatch 1000's of our customers' orders to them - on the rare occasion that there is an issue we move quickly to resolve their enquiry. One of my Leadership Team have written to you today to resolve your enquiry fully. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“Its amazing cuts out the time of cooking I love it”

Helpful Report

Posted 4 years ago

Hi Ann, Thanks for your lovely comments about your Tower Air Fryer. We loved reading how your Air Fryer is helping cut down on your cooking time. Thanks for your valuable order. Keith - Group Customer Services Manger

Posted 4 years ago

“First time we used this product we were very impressed with the results.”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5-star review about your Tower product. We were delighted to read the first occasion you used your product went well. Rest assured our Customer Services Team are readily available should you have any further enquiries. Keith - Group Customer Services Manager

Posted 4 years ago

“Early days yet but so quick and easy to use and food tastes better. A great prices too from a well known frozen food store.”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5-star review about your Tower Air Fryer. It was great to read about how you feel the food tastes better - we love our Air Fryers also. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Simple to use,and so efficient.”

Helpful Report

Posted 4 years ago

Hi Thanks for your kind words about your Tower Product. We were delighted to read your comments about it being easy to use. Should you have any enquiries our Customer Services Team are on hand to help. Keith - Group Customer Services Manager

Posted 4 years ago

“So far so good, with finally joining the ever growing popularity of an Air Fryer (4 litre T17082 manual model). I'm just a beginner, but as my family become more familiar with its cooking capabilities, we'll all come to love it as a useful cooking appliance addition to the kitchen, and not just a occasional gadget. BTW, the pork and Bramley apple sausages were really yummy.”

Helpful Report

Posted 4 years ago

Hi John Thanks for choosing Tower for the purchase of your Air Fryer. I was delighted to read that things are going well. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Unable to contact anybody about a broken product under warranty. No telephone number to ring, just an email addr nobody responds too.”

Helpful Report

Posted 4 years ago

Hi Christopher Thanks for your review regarding Tower Customer Services. I can confirm we have safely received your messages - we do mention on our acknowledgement to avoid sending multiple messages to our Customer Services Team as only hinders our efforts in resolving your enquiry in a timely manner. One of my Leadership Team has contacted you today to start the resolution of your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“Does a good job”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your 5-star comments about your Tower product. Should you have any further enquiries our customer services team are always on hand to assist. Regards Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,883 reviews