Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its brilliant in the airfryer.”

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Posted 3 years ago

Hi Kathy, Thanks for your 5 star review about your Tower Air Fryer. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“MISLEADING PACKAGE I've only cooked chips and fish so far and it seemed ok. Disappointed by the misleading package advertising a DIGITAL recipe book! Wow I thought that's good! A book! Don't be fooled by the claim. They just added some basic recipes at the end of the instruction manual! Shame!”

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Posted 3 years ago

“Brilliant”

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Posted 3 years ago

Hi Lucinda, Thanks for taking the time to leave your 5 star review about your Tower product. I hope you enjoy using your product - thanks for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“This is fantastic: so easy to use and food comes out great. Wish I’d bought one long before now! The service received from Tower was super and delivery was faster than expected! Highly recommended”

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Posted 3 years ago

Hi Andrea, Thanks for your 5 star review about your Tower Air Fryer. Here at Tower we pride ourselves on providing value for money products supported by quality Customer Services. Thanks for your kind recommendation. Keith - Group Customer Services Manager

Posted 3 years ago

“Item arrived damaged and also the packaging was damaged. Emailed Tower Housewares and not even had a reply.”

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Posted 3 years ago

Hi Beverley Thanks for taking the time to leave your valuable review. I was sorry to see the condition in which your order was received and must offer my sincere apologies. I was surprised to read your comments that we had not responded to your communication - we have no record of receiving any messages from you. Now we are aware of your enquiry one of my Customer Services Team will be in touch with you when we reopen on Tuesday 19th September. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Bought an airfryer yesterday with the next day delivery. Money have been taken from my account but I haven't received any confirmation. Can I get an update please?”

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Posted 3 years ago

Hi Juliana, Thanks for your valuable comments regarding your order experience. I was surprised to read your comments as this was the first instance we were made aware you had a query with your order. Having investigated your query I can confirm you order was received after the cut off for next day delivery. (noon cut off for next day delivery) Your order has been processed today and is now with our courier partners ready for delivery to you on the next working day of Tuesday 19th September. I trust this clarifies your enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Air fryer amazing. Delivery very fast. But a little disappointed that there was no where to get a reduction for having a blue light card. Have contacted customer services and have been promised the discount.”

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Posted 3 years ago

Hi Thanks for taking the time to leave your kind words about your recent order with Tower. I was delighted you had chosen Tower to purchase your Air Fryer. Having contacted our Customer Services Team I can confirm your Blue Light Discount has been amended. We have tested our Website and can confirm the Blue Light Discount is active and working fully. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Well worth the mony cooks rely well so pleased with the air fryer baskit”

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Posted 3 years ago

“Not received to date, ordered over a week ago, free next day delivery still nothing. Have contacted Tower every day and no update from them, they are saying no update from Evri AKA Hermes. Would never order from Tower again knowing that if you have an issue with delivery, you don't get an answer within a reasonable time frame. I'm still waiting to know whats happened (Evri received the parcel, just havent sent it out for delivery), 8 days later, out of pocket and my order undelivered. Very unhappy.”

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Posted 3 years ago

Hi Tanya, I was sorry to read your review about your delivery experience with Tower. Having had the opportunity to investigate this I can see that your parcel is being located within our courier partners network. Our courier partners successfully deliver thousands of our products to our customers everyday. There are rare occasions where a parcel is delayed and when this occurs our courier partners carry out a detailed search. This search is ongoing - one of my Customer Services Supervisors is personally managing your enquiry and will provide an update at regular intervals. On behalf of Tower please accept my sincerest of apologies. Keith - Group Customer Services Manager

Posted 3 years ago

“Beware supposed to be a warranty with my microwave bought 18months ago till 2023 have ir registered ect but have tried every way I could to let them know it is sparking and switching off been unable to use it for over a week.so if I cannot arrange a replacement or repair I am stuck.so what use is warranty.”

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Posted 3 years ago

Hi Maddy, Thanks for taking the time to leave your 1 star review about a fault which has occurred with your Microwave Oven. We were surprised to read your review especially as we had not had the opportunity to understand and resolve your enquiry. One of my Customer Services Supervisors has been in contact with you today to obtain further information to allow us to agree a plan of action. We look forward to receiving this information and concluding your enquiry. Regards Keith - Group Customer Services Manager.

Posted 3 years ago

“What is happening with my order you have taken the money but I’ve not got any further confirmation”

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Posted 3 years ago

Dear Bill, Thanks for your valuable review about your recent order with Tower. I was sorry to learn that no confirmation email was received of your order. Having investigated your enquiry fully I am delighted to confirm your order is due for delivery by our courier partners today. One of my Customer Services Team will be contacting you to confirm further details. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Our Air fryer arrived today and used for the first time. Very impressed and cooked the meal quickly evenly and in half the time of the oven. Would definitely recommend however did we get by without one!”

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Posted 3 years ago

Hi Trevor, Thanks for your 5 star review about your Tower Air Fryer. I was delighted to read about your successful meal. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Love this product like all good devices, simple and effective”

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Posted 3 years ago

Hi Alan, Thanks for your kind words and valuable order for your Tower product. We pride our products on being easy to use - should you have any enquiries please feel free to contact our Customer Services Team. Keith - Group Customer Services Manager

Posted 3 years ago

“Absolutely amazing 👏 best buy for sure”

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Posted 3 years ago

Hi Carol, Thanks for your 5 star review about your Tower product. We really appreciate your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Loved this wee add on product and certainly helped with the crispiness and all round cooking.”

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Posted 3 years ago

Hi Ann, Thanks for your 5 star review about the accessory range for your Tower Air Fryer. I was delighted to read these accessories have helped with your cooking. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Well impressed with the service, great prices and fast delivery, even to the extent where I have sold there products from my own company's web site to the public, my partner now keeps looking at other products from the site, happy days 😀👍”

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Posted 3 years ago

Hi Steve, Thanks for your 5 star review about Towers product range. We really appreciate your kind words. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Arrived with a big dent in it. Phoned Customer Services 2 days ago and none in stock to replace it with. Had to then email them as they couldnt do this on the phone for me! to see what they can sort out...still havnt heard anything...andthe Air Fryer is sitting in my kitchen taking up space whilst I wait to see if I am going to use/keep it. Not happy!”

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Posted 3 years ago

Hi Helen, Thanks for your valuable feedback about your contact with our Customer Services Team here at Tower. I was sorry to read your comments - due to the popularity of our Air Fryers our Customer Services Team are working hard to help our customers when they contact us. We aim to respond to our customer messages within 3 working days - one of my Customer Services Supervisors will be ion contact with you shortly to resolve your enquiry. It only leaves me to apologise for any inconvenience you feel has been caused. Keith - Group Customer Services Manager

Posted 3 years ago

“I have bought 2 now. One for my daughter. Amazing so glad I Bought this machine. I have recommended it to lots of my clients and they are delighted with it. I’ve never done so much baking fantastic 10/10”

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Posted 3 years ago

Hi Maureen, I was delighted to read your wonderful comments about your Tower Air Fryer. Thanks for recommending our Air Fryer to your clients and daughter. Enjoy your baking !!! Keith - Group Customer Services Manager

Posted 3 years ago

“Bought Tower air fryer T17076 direct from Tower. Very reasonable price. So far we’ve cooked rotisserie chicken, roast potatoes, sausages, bacon, grilled tomatoes, joint of ham. All have come out brilliantly and succulent. Roast potatoes nice and crispy. Thoroughly recommend this air fryer.”

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Posted 3 years ago

Hi Thanks for your recommendation for your Tower Air Fryer. I was pleased to read about the mouth watering meals you have successfully made. Keith - Group Customer Services Manager

Posted 3 years ago

“I havent used mine yet, but my son bought same item same time as me, he loves it and says its very good. Love it. Chips and roasties come out crispy.”

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Posted 3 years ago

Hi Cheryl, Thanks for your 5 star review about your Tower Air Fryer. Whilst you haven't used your Air Fryer yet, Im sure you will experience the same delicious meals to those of your sons. Should you have any enquiries our Customer Services Team are only a message away. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,790 reviews