Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,883 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“20 minutes out of the box and I had the most satisfying meal of four roasted chicken thighs. It’s that simple and good.”

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Posted 4 years ago

Hi It was great to read that you're using your Tower Air Fryer and seeing some amazing results. The chicken thighs sound mouth-watering!!! Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 4 years ago

“Superlative oven exactly what we wanted and does more than expected”

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Posted 4 years ago

Hi Mark, It was great to read your comments about your Tower Air Fryer. We hope you enjoy making many delicious meals !!! Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Just got this air fryer looks good still cooking all sorts in it love it up to now looks stylish gets a bit if getting used too but easy when you know how”

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Posted 4 years ago

Hi Janet, Thanks for your kind words about your Tower Air Fryer. I hope you continue to make many more delicious meals Rest assured should you have any enquiries our Customer Services Team are readily available. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“I've got the 4-3 litre iam so pleased its so easy to use. Iam a elderly single pensioner.”

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Posted 4 years ago

Hi Thanks for taking the time to leave your kind words about your Tower Air Fryer. Your valuable order from Tower is greatly appreciated. Take care Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent little machine.Was doubtful about buying as I thought it wouldn't be big enough but managed to roast a whole chicken in it. Am recommending to everyone.Excellent value 4 money. Tower 4l Vortx Air Fryer”

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Posted 4 years ago

Hi Sue, I was delighted to read your 5-star review and kind recommendation of your Tower Air Fryer. Thanks for choosing Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I’ve had my mini air fryer with Rotisserie and I love it so much I can cook a chicken in 75mins and yesterday I received another mini for my friend for Christmas and of course to save money by not putting my big cooker on, I can cook a full roast dinner quicker than the main cooker so this is great,”

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Posted 4 years ago

Hi Thanks for your wonderful review about how you are using your Tower Air Fryer. We hope your friend loves her Air Fryer as much as you do. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“It’s absolutely brilliant 🤩”

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Posted 4 years ago

Hi Many thanks for your 5-star review about your Tower Air Fryer. We think our Air Fryers are brilliant also. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent quality product producing good results. Would have appreciated a more comprehensive list of recommended cooking times.”

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Posted 4 years ago

Hello, It was great to read your review about the use of your Tower Air Fryer. Here at Tower, we love hearing our customers recommendations and suggestions about how to improve our products and services. Thanks for your recommendation about the recipes and cooking times. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“puchased this from amazon supposed to be 1.5 litre it is actualy 1 litre it is being picked up today do not buy”

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Posted 4 years ago

“Easy to use. Just got it today. Done roast potatoes from scratch and they were beautiful. Can't wait to try more”

Helpful Report

Posted 4 years ago

Hello Carole, It was great to read your kind words about how you are using your Tower Air Fryer. We hope you enjoy making more delicious meals - rest assured our customer services team are on hand should you have any further enquiries. Kind regards Keith - Customer Services Manager

Posted 4 years ago

“Got this at a bargain price which is always a bonus. Speed at which it cooks/roasts/fries is super quick. Never had one before and well impressed.”

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Posted 4 years ago

Hi AnneMaria, Many thanks for taking the time to leave your 5-star review about your Tower Air Fryer. We are impressed with our Air Fryers too !!! Thanks for choosing Tower Keith - Group Customer Services Manager

Posted 4 years ago

“was told air fryer was back in stock price was 149-95 now 199-95 as i am a OAP cant afford it shocking from tower.”

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Posted 4 years ago

“No instruction manual provided so had to try and find out via you tube as to how to use the appliance!!”

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Posted 4 years ago

“Only just received after waiting over a month for it to be delivered. They let you purchase it even if it is out of stock!! Managed to use it once so far and it works well. Different rose gold to all my other tower products.”

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Posted 4 years ago

Hi Clare, Thanks for your review regarding your order experience with Tower. I was sorry to read your comments. As you can appreciate under the current climate there has been a huge interest in our products especially our Air Fryer, Halogen Oven and Slow Cooker range. Almost immediately as the products become available the demand is that high that they sell out immediately. We are constantly replenishing our stocks levels, and this is what we did regarding your order. Indeed, this was explained to you by one of my colleagues the day after your order was received. I am pleased you have now received your Air Fryer and hope you enjoy using your product. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Can’t get the control panel to light up . So can’t work the oven”

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Posted 4 years ago

“Used the tower model T17087 3 time,s now all it does is trip the electric so am not able to use.”

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Posted 4 years ago

“I purchased the Tower Manual Air Fryer T17038 Oven on Sunday night and delivered by Wednesday so super quick delivery. I have Vascular Dementia & wanted something easier to use which this is. Cooked frozen chips & chicken fillets that took 18 minutes & the fillets were so moist inside. This model is not complicated & so easy to use. The manual design is easier to understand and spoke to customer service who were so helpful when I queried what I could cook inside. Would highly recommend”

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Posted 4 years ago

Hi Teresa, Thanks for your kind words about your Tower Air Fryer. It was wonderful to read how your Air Fryer is helping you. The meals you have cooked sound delicious. Please get in touch with our Customer Services Team should you have any enquiries. Take care Keith - Group Customer Services Manager

Posted 4 years ago

“Rotisserie bar missing. Contacted company, not helpful at all. Very poor customer service.”

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Posted 4 years ago

Hi Joanne, I was disappointed to read your review about the missing Rotisserie bar from your Tower Air Fryer. In a bid to resolve your enquiry fully, one of my Leadership Team from Customer Services will be contacting you within the next 24 hours. It only leaves me to apologise for any inconvenience. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Do you use the Grill pan handles up or down in air fryer smokeless grill T17086”

Helpful Report

Posted 4 years ago

Hi Thanks for your review and your query relating to the Tower Air Fryer. I can see you have contacted our Customer Services Team with this enquiry - they will be contacting you to confirm. I can state however that the Grill Pan handles should be used in a downward position. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 4 years ago

“My first time to use air fryer it's brilliant can't believe how quickly it cooks clean you could taste the food will never go back to a chip pan will not be using the grill”

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Posted 4 years ago

Hi Lorraine, Thanks for your 5-star review about your Tower Air Fryer. It was great to read that you have been converted to Air Frying. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,883 reviews