Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,883 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just when we was beginning to enjoy the 10 in 1 Air Fyrer purchased in September 2022 the front door has now developed a large crack. Unable to phone customer services as too busy to answer calls, emailed and told to expect to wait 7 days for a reply. Usual scenario happy to sell the products but not happy to provide the customer support.”

Helpful Report

Posted 3 years ago

Hi Thanks for your review about the fault which has occurred with your Tower Air Fryer. I was sorry to read about this unusual issue and must offer our sincere apologies for the inconvenience. Here at Tower, we always place the customer at the heart of everything we do - I was disappointed to read your comments stating that we are not happy to provide customer support - this certainly isn't the case. As I'm sure you can appreciate due to the popularity of our products such as Air Fryers, Slow Cookers and Halogen Ovens we have been inundated with customer enquiries and our Customer Services Team are working very hard to respond to these enquiries. I can confirm one of our Customer Services Team has your enquiry and you will receive an update within the next 24 hours. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Great product it is a must buy best iron I have bought yet.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star comments about your iron. Thanks for choosing Tower for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Ok just had over a mouth now and yea working very well just getting used to temp and time bit of hit and miss”

Helpful Report

Posted 3 years ago

Hi Mark, It was great to read your 5 star review about your Tower product. We understand that on occasions it takes time to get accustomed to a new product so if you have any queries please get in touch. Best wishes Keith - Group customer Services Manager

Posted 3 years ago

“So far so good doing what it’s supposed to”

Helpful Report

Posted 3 years ago

Hi Thanks for your comments. I was pleased to read that your Tower product is meting your expectations. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Bought the 4L two days ago and am completely hooked already, cooked chips (fries) from real potatoes and they were wonderful, made sure to rinse all the starch off and dried them thoroughly with kitchen paper, three to four sprays of sunflower oil and an additional two sprays after shaking halfway through, took 20mins from raw potato to perfectly cooked chips, sausages were cooked to perfection, will try baking with it soon and see how it handles that, but even if it doesn't do well when baking it would still get 5 out of 5 for me coz I only really wanted it for chips, sausage, bacon, chicken etc and it's already handled that perfectly, thanks Tower, worth every penny I spent on it, highly recommended, A+++, just need to buy an air fryer cookbook now xx”

Helpful Report

Posted 3 years ago

Hi Shelley We were delighted to read you were hooked with your new Tower Air Fryer. The meals you have cooked sound delicious. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Really happy with product so far”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star review about your Tower product. Rest assured our Customer Services Team are readily available should you have any enquiries. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Having recently purchased your Tower Express Pro 10-in-2air Fryer-Oven It's the best purchase I've ever made Very easy to set up. The Recipe book is Brilliant. Shan't be using my cooker Again. Forget your Ninjas.”

Helpful Report

Posted 3 years ago

Hi Fred, It was great to read your review about your Tower Air Fryer. Thanks for choosing Tower for your valuable order. Happy cooking !!!! Keith - Group Customer Services Manager

Posted 3 years ago

“Best item I ever bought. Would recommend 👌 to anyone.”

Helpful Report

Posted 3 years ago

Hello, Thanks for your 5 star review and your kind recommendation for your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“First impressions with 1.5kg chicken and roasts… tasty chicken with crispy roasties cooked on guideline settings excellent. Instructions easy to follow. Easy to clean when finished up!”

Helpful Report

Posted 3 years ago

Hi It was great to read how your first use of your Tower Air Fryer went well. Rest assured our Customer Services Team are available if you have any enquiries. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Best buy ever”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5-star comments about your Tower product. We really appreciate your valuable order. Rest assured our Customer Services Team are readily available if you have any further enquiries. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Nice product but instructions almost wholly centred around cooking meat.”

Helpful Report

Posted 3 years ago

Hi David, Thanks for taking the time to leave your comments about your Tower Air Fryer. It was great to see your Air Fryer making a great addition to your kitchen. Thanks for your comments about the Instruction Manual - we love hearing from our customers as to how we can improve and develop pour services. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Good little efficient oven. Shelves don't fit well too tight on the width. Needs on or off light switch. Could do with a bell to tell you when it switches off like a microwave. Control knobs need white marker.”

Helpful Report

Posted 3 years ago

Hi Tony, Thanks for taking the time to leave your comments about your Tower Air Fryer. It's great that you've recommended some improvements to meet your personal requirements. rest assured these have been noted. Should you have any further enquiries our Customer Services Team are readily available to help. Thanks Keith - Group Customer Services Manager

Posted 3 years ago

“New to air frying really easy to use easy to clean and good support recipes etc on the tower face book page”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5-star review about your new Tower Air Fryer. Whilst our Air Fryers are definitely easy to use, a new product can on occasions take a little time to get accustomed to. Our Customer Services Team here at Tower are always on hand to help should you have any enquiries. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I recently searched 'amazon' and many other online outlets for an Airfryer, for my desired size and price range all were out of stock. A friend suggested I try Freemans, (are they still in business?) ...and I did, not only did I get what I wanted, received it within 48 hours with clear and precise paperwork. Thankyou. From now on Freemans will be my first choice.”

Helpful Report

Posted 3 years ago

Hello David, Thanks for your 5-star review about your Tower Air Fryer. Whilst your Air Fryer was purchase from one of our retail partners it was great to read that it was delivered on time and you found the Instruction Manual clear and concise. Thanks for choosing to purchase a Tower product - please feel free to visit our own website in the future at www.towerhousewares.co.uk Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Had the Tower 10-1 for a day now and so far very pleased with the results. New to air frying and it would have been helpful if the recipe book would be bigger and showing simpler meals to prepare. The silicone mitts are not very good as they got hot very quickly and I had to drop the tray.”

Helpful Report

Posted 3 years ago

Hi Steve, Thanks for taking the time to leave your 5-star review about your Tower Air Fryer. I was delighted to read you are pleased with the initial results. Here at Tower, we love hearing our customers opinions on how we can improve and develop our products and services so thanks for your comments about the Recipe Book and Silicone Mitts. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Had ordered a 9L Dual Air Fryer even though they had increased it to £199.99 before letting it go back on sale. and was told i would be able to order it the net day when it was £150. Once it arrived i contacted Tower via email saying i want to return the fryer as i changed my mind on paying £200 and that the box was damaged. had raised the return form, and confirmed that Yodel had returned the item back for the past few days now. still had no refund. made several attempts to contact them about my refund, complete silence no response from tower what so ever about me ever getting my money back.”

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Posted 3 years ago

“I purchased a tower vortex air fryer a couple of months ago, I have just used for the first time, I am absolutely blown away by it, I really didn't expect it to do what it says it can, I cooked frozen roast potatoes and stuffing balls, and it does exactly what it says it does, amazing food, half the cooking time of an oven, WOW and not a bad price either. I would most definitely recommend it.”

Helpful Report

Posted 4 years ago

Hi Carol, What a fantastic review to read about your Tower Air Fryer. We love our Air Fryers, and I was delighted to learn about some of the lovely meals you have cooked. Thanks for your recommendation. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Great product love it”

Helpful Report

Posted 4 years ago

Hello Many thanks for taking the time to leave your review about your Tower product. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“A very well made & presented kettle which seems to be efficient in terms of the time it takes to boil.”

Helpful Report

Posted 4 years ago

Hi It was lovely to read your review about your Tower kettle. Here at Tower, we take great pride in our products as well as the supporting Customer Service we provide so if you have any enquiries please do get in touch. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“Purchased the duel air fryer on the 17th October, still haven’t received it, emailed them nothing back phoned them to be cut off every time absolutely shocking company!!!”

Helpful Report

Posted 4 years ago

Hi Deedee, Thanks for taking the time to leave your valuable comments about the issue with your recent order. I was sorry read about the inconvenience you have experienced - rest assured this is not the normal level of service we pride ourselves on here at Tower. Having had the opportunity to investigate your enquiry I can see there was an issue with your order following a period of maintenance with our website. Your enquiry has also been impacted due to the popularity and demand for our products and the associated enquiries we have received from our customers. Rest assured that one of my Leadership Team will be providing an update to you personally within the next 24 hours. It only leaves me to once again apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,883 reviews