Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,789 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t get the control panel to light up . So can’t work the oven”

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Posted 3 years ago

“Used the tower model T17087 3 time,s now all it does is trip the electric so am not able to use.”

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Posted 3 years ago

“I purchased the Tower Manual Air Fryer T17038 Oven on Sunday night and delivered by Wednesday so super quick delivery. I have Vascular Dementia & wanted something easier to use which this is. Cooked frozen chips & chicken fillets that took 18 minutes & the fillets were so moist inside. This model is not complicated & so easy to use. The manual design is easier to understand and spoke to customer service who were so helpful when I queried what I could cook inside. Would highly recommend”

Helpful Report

Posted 3 years ago

Hi Teresa, Thanks for your kind words about your Tower Air Fryer. It was wonderful to read how your Air Fryer is helping you. The meals you have cooked sound delicious. Please get in touch with our Customer Services Team should you have any enquiries. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Rotisserie bar missing. Contacted company, not helpful at all. Very poor customer service.”

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Posted 3 years ago

Hi Joanne, I was disappointed to read your review about the missing Rotisserie bar from your Tower Air Fryer. In a bid to resolve your enquiry fully, one of my Leadership Team from Customer Services will be contacting you within the next 24 hours. It only leaves me to apologise for any inconvenience. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Do you use the Grill pan handles up or down in air fryer smokeless grill T17086”

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Posted 3 years ago

Hi Thanks for your review and your query relating to the Tower Air Fryer. I can see you have contacted our Customer Services Team with this enquiry - they will be contacting you to confirm. I can state however that the Grill Pan handles should be used in a downward position. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“My first time to use air fryer it's brilliant can't believe how quickly it cooks clean you could taste the food will never go back to a chip pan will not be using the grill”

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Posted 3 years ago

Hi Lorraine, Thanks for your 5-star review about your Tower Air Fryer. It was great to read that you have been converted to Air Frying. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great product but as I am new to air fryers there is no real instructions does grill pan stay in . Think it is pretty basic instructions and for price should include some more advice on cooking food .”

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Posted 3 years ago

Hi Mark, Thanks for your valuable review about your Tower Air Fryer. With all new products there can be on occasions some uncertainty and I appreciate your valuable feedback about the Instruction Manual. Here at Tower, we love hearing our customers suggestions and recommendations on how we can get better. I can confirm that the Grill Pan can be removed for cleaning. Rest assured our Customer Services Team are readily available to answer any question you may have. Keith - Group Customer Services Manager

Posted 3 years ago

“First time used and the interior light has stopped working. The icon button just flashes when pressed”

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Posted 3 years ago

“Easy to use, use less energy”

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Posted 3 years ago

Hi Susan, Thanks for your kind words about your Tower Air Fryer. I was delighted to read your comments about being easy to use and most importantly helping with your utility bills. Thanks for choosing Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“For cooking for one it’s a lot easier.”

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Posted 3 years ago

Hi Many thanks for your 5-star review about your Tower Air Fryer. It was so pleasing to read that your Air Fryer has met your expectations. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“I receive a 20% discount offer after I placed my ordered but hadn't received my Airfyer ,I immediately email and ask if it could be applied to my what was first order , I had no response. Yet you are keen to get feedback , why did I not receive a reply when I asked for something ?? Happy with my Airfyer hense the score above but not your customer service replies”

Helpful Report

Posted 3 years ago

Hi Julie, Thanks for your comments regarding your recent order and delivery experience for your Tower Air Fryer. I was sorry to read your comments regarding an apparent shortfall in your expectations from our Customer Services Team. Having checked our records, we have no previous communication from you. We have however today issued your discount which was recently received. One of my team will confirm this to you. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Fan in the 10 in 1 air fryer oven stopped working after a couple of weeks Had no reply from customer service for several days now Totally out of pocket and not impressed with customer services”

Helpful Report

Posted 3 years ago

Hi Lisa, Thanks for your message regarding the fault which has occurred with your Tower Air Fryer. I was sorry to learn of your issue. Within our acknowledgement of your message to us we did provide an indication of when we would respond to you, and I can confirm we have replied to you within this timescale. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I am absolutely delighted with the Air fryer which I have bought. I would recommend this to all. The only downed on this is I find it difficult to get things out of the pan. It's really awkward. If there was a basket with handles which you could grab into when removing this would make this item perfect. Otherwise this would be 5 stars..”

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Posted 3 years ago

Hi Jacqueline, Thanks for taking the time to leave your 5-star review about your Tower Air Fryer. We hope you enjoy using your product. Should you have any queries rest assured a=our Customer Services Team are readily available to assist. Best wishes Keith - Group Customer Servies Manager

Posted 3 years ago

“Just tried the tower pro air oven very impressed with the results of food just tried would definitely recommend”

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Posted 3 years ago

Hi Richard Thanks for your 5-star review about your Tower Air Fryer. I was delighted to read how impressed you were with the meals you had cooked. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Mayor Upgrade for Me !!”

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Posted 3 years ago

Hi Garry, Thanks for your 5-star review about your Tower Air Fryer. We hope you enjoy using your product - rest assured should you have any queries our Customer Services Team would love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“After only 2 uses the air fryer has stopped working. Customer service hasn’t responded and I can’t find a number for them to be able to speak to someone”

Helpful Report

Posted 3 years ago

Hi I was disappointed to read your review about the service offered from Tower. I can confirm safe receipt of your messages regarding your Air Fryer - upon sending your messages you will have received an acknowledgement confirming the timescales of when we would provide a response to you by. In addition, our Customer Services Team do handle calls from our customers - the contact number for our Customer Services Team is available within your Instruction Manual. We have responded to your messages today and very much look forward to resolving your enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“The Tower cooker is absolutely amazing. First thing we cooked was a medium chicken from Tesco. Took 1 hour to cook and kept its moisture. We put some part boiled potatoes in the bottom to roast while the chicken was cooking and they were amazing too. Its ideal for when you just need to cook a small portion of meat for pack lunches. I am glad we went for this make and would recommend it.”

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Posted 3 years ago

Hi Claire Thanks for taking the time to leave your fantastic review about your Tower Air Fryer. I was delighted to read about the meals you have made - the photograph of the cooked chicken looked mouth-watering. Rest assured should you have any enquiries our Customer Services Team are always available to help. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great price, perfect size, easy to use, looks good in the kitchen”

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Posted 3 years ago

Hi Many thanks for your 5-star review about your Tower product. I was delighted to read your product makes a great addition to your kitchen. Many thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Nice size, not over powering on work surface. We are a family of 4 adults, not sure if it’s possible to feed all of us at the same time for some of our meal choices. Still early days and getting to know timings. What we have made has been a success. Roast pork with the most amazing crackling, very crispy roast potatoes and parsnips.”

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Posted 3 years ago

Hi Deanne, Thanks for taking the time to leave your 5-star review. The roast pork and crackling you have cooked sounds delicious!!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Love it,only wish i bought one sooner.”

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Posted 3 years ago

Hi Chris, Thanks for choosing Tower for your purchase. Tour valuable order is greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,789 reviews