Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,883 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a tower air fryer. As a complete Newby I used it for the first time. I have to say that the instructions and the use are very easy. Very pleased with my product.”

Helpful Report

Posted 3 years ago

Hi Steve, Thanks for your 5 star review about your Tower Air Fryer. We were delighted to read that you found your Air Fryer easy to use. Thanks for choosing Tower for your purchase - if you have any enquiries moving forward please feel free to contact us. Best wishes Keith - Group Customer Services Manger

Posted 3 years ago

“Bought 5 in 1 air fryer and smokeless grill to replace my breville halo halogen cooker which we used on a daily basis and had given out. Seems to be an adequate replacement however I am a bit disappointed with the instruction booklet which is not very easy to follow and is also in very small and feint font. Also the temperature tables aren't very detailed. I think a few more details would be very helpful, eg which way to stand the grill pan and can it be used both ways? The fb groups are more helpful. That said, will persevere with trial and error.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your valuable comments about your Tower Air Fryer. Here at Tower we love hearing from our customers about how we can improve our products and services. Should you have any enquiries our Customer Services Team are always available to help. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Placed an order for a slow cooker on Wednesday and paid for next day delivery. Ordered after 1pm so due for delivery Friday. It’s now Monday and still not showing as dispatched. Tried to contact customer service but phone line just gives a recorded message to say too busy (presumably dealing with complaints) and requesting customer’s email in. Emailed and received an air response to say will be dealt with within 7 days. I’ve requested the order cancelled and full refund but of course no way of knowing whether this is being dealt with as no response. Unless you’re prepared for a long wait and zero communication, I’d say avoid like the plague. Placed an order with Morphy Richard’s and received next day with full tracking and no issues so my advice would be to go with them, or anyone other than Tower!”

Helpful Report

Posted 3 years ago

Hi Jane, Thanks for your valuable comments about your recent experience with Tower. I was sorry to read your comments. Having had the opportunity to investigate your enquiry I can confirm your order was delayed due to a transportation incident between our warehouses. I can confirm one of my Leadership Team have contacted you today to resolve your issue fully. It only leaves me to apologise for the inconvenience you have experienced. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very helpful.”

Helpful Report

Posted 3 years ago

Hi Hasmita, Thanks for your 5 star review about Tower. Its greatly appreciated. Keith - Group Customer Services Manager

Posted 3 years ago

“I was in the market to upgrade my air fryer and was searching for a while until i came across the Tower air fryer T17076 11L, the product was 150 gbp from argos and the amount this gets you is fantastic, comes with a load of accessories including a 10 skewer kebab rack, I have only had the product a couple of days but have well and truely put it through its paces and it has not dissapointed in the slightest, the rotisserie function is amazing, I have cooked a 1.5kg chicken in it and came out perfectly and evenly cooked with crispy skin all round, the clean up is extremely easy with the drip tray thats provided and a quick wipe of the walls and done, it has the capability to cook up to 3 tiers of food at the same time all the while being able to see how its cooking with out opening the door due to the large viewing glass and interior check light, I would recommend this product all day long, well done to Tower aswell for this cracking oven”

Helpful Report

Posted 3 years ago

Hi James, It was wonderful to read your 5star review about your Tower Air Fryer. From your comments I can see you are converted to Air Fryer cooking !!! Rest assured our Customer Services Team are readily available to assist with any enquiries you may have in the future. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Shocking customer service 4 weeks later after trying to ring them and sending an email, still waiting for them to send me my 3 years warranty. Received as an early Christmas present from my daughter the Tower vortex 5 in 1 smokeless grill (love it) on following the instructions to register for a 3 year warranty, it only registered one year It clearly states on the box that it is 3 years. Received an email after 4 weeks saying someone would be in touch to check my details, I still waiting.”

Helpful Report

Posted 3 years ago

“I’m really disappointed in the capacity of this air fryer. I have 5 in our family so when looking for air fryers went for the largest one I could find. The one I purchased said it can cook for 6-8 people!! NO WAY does it cook for that many. I couldn’t even get enough chips and chicken goujons in it for 3 people. So feel it’s a total waste of money for me as I can’t cook something in one go for the whole family. I haven’t cooked a great deal in there for that reason so can’t give to much feedback on the actual cooking but on a positive it cooked lovely jacket potatoes but again I had to cook them in 2 batches.”

Helpful Report

Posted 3 years ago

“Having been in touch regarding the breakdown of our air fryer ( which is still under warranty)we were given a ref no 655809 and asked to send you the receipt witch we did but have had no acknowledgement since can you at please send an e-mail to say that you have received it and say what happens next regards John Andrew”

Helpful Report

Posted 3 years ago

“Dubious about air fryers what with all the hype about them. Some girlfriends raved about them so I relented. Have to say, totally amazed at how good it is, even hubby is impressed!”

Helpful Report

Posted 3 years ago

Hi Lorraine, I was delighted to read your review about your Tower Air Fryer. Our Air Fryers are certainly popular, and I'm delighted you have seen the benefits they bring. Thanks for choosing Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy with product”

Helpful Report

Posted 3 years ago

Hello Flora, Thanks for taking the time to leave your comments about your Tower Air Fryer. I was pleased to read how happy you were with your product. Rest assured should you have any enquiries our Customer Services Team are readily available to help. Keith - Group Customer Services Manager

Posted 3 years ago

“I am very pleased with my new tower scandi kettle.lovely colour”

Helpful Report

Posted 3 years ago

Hello Judy Trim. It was wonderful to read your 5 star review about your Tower Scandi Kettle. Thanks for choosing Tower - you order is greatly appreciated by us. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“we wish to return an item and there is no phone service, everything is by email which they don’t respond to. Zero customer service.”

Helpful Report

Posted 3 years ago

“Air fryer timer stopped working so contacted tower after several emails over 3 weeks I was advised to “cut the cable “ and send pictures. I was then advised a replacement had been sent but no tracking and 8 days later no package, emails not being replied to, phone just cuts off all in all shocking !!”

Helpful Report

Posted 3 years ago

“Not impressed! After 50 mins in my new air fryer the potato was burnt on the outside and still hard and uncooked on the inside.”

Helpful Report

Posted 3 years ago

“Very attractive addition to our kitchen. Efficient and quiet. Good value for money.”

Helpful Report

Posted 3 years ago

Hello, Thanks for your 5 star review describing how your Tower product makes a great addition to your kitchen. We hope you visit our Tower Website again very soon !!! Keith - Group Customer Services Manager

Posted 3 years ago

“This is the updated review. . . I am always happy to review a bad report and correct it when the situation has been rectified and in this case Keith, the brilliant, efficient and wonderful staff member Sam came up trumps again. I should not have been so judgemental and recognised that my email had gone astray. Thankfully, Sam sorted my problem very quickly and efficiently and I had my replacement air fryer within days. The product is brilliant, highly recommend, I was just unlucky with the fault. So thank you Sam, again, a true professional and always a pleasure to deal with. Thanking you most sincerely.”

Helpful Report

Posted 3 years ago

Hi Dave, Thanks for taking the time to leave your kind words about how Tower and Sam in particular resolved your enquiry. As you can imagine due to the popularity of energy efficient products such as Air Fryers, Halogen Ovens and Slow Cookers our Customer Services Team have received an unprecedented amount of customer enquiries. Our team are working very hard to ensure our customers messages are responded to quickly so thanks for your patience. I am delighted Sam resolved your enquiry - rest assured we'd love to hear from you should you have any enquiries in the future. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Ordered a sizzle/pizza plate 6 and 1/2 weeks ago , complained after non delivery, promised a gift if will to wait 6 weeks ( what I don’t know ) emailed yesterday to check my item plus gift had been dispatched but no reply, telephone line switched of all day cuts you off says busy”

Helpful Report

Posted 3 years ago

“Absolutely love it,heard they were a good purchase and told by lady buying a second one for her dads Christmas present that she couldn’t live without hers. After using myself completely agree best thing I have purchased.”

Helpful Report

Posted 3 years ago

Hi Sue, Wow - what a fantastic review to read about your Tower Air Fryer. We are delighted you chose Tower for your purchase. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“Will be using this later for skinny fries just to see how it goes . I did the first time use 15 minute timer on 200 glad i did as it set my fire alarm off 🤪Hoping I get nice crispy chips . 🍟”

Helpful Report

Posted 3 years ago

Hi Sylvie, Thanks for your kind words about your Tower Air Fryer. We hope you love your Air Fryer as much as we do. Rest assured our Customer Services Team are readily available should you have any enquiries. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Reported fault on a air fryer on 26th October,contacted tower and after a few e-mails was told they would replace the item,but we would have to cut the cable and send a picture of it been done which we done and sent it on the weekend of 13th November.All week have been trying to contact Tower to find out when the replacement was coming.If you ring the phone number all you get is a recorded message saying there busy and send a email,which they do not answer.We have been corresponding with a person called Megan and it seems like a ref number of650001.We have been without the airfyer for a week now and no idea when the replacement will arrive,even though they said they had one ready for us.If this is Customer Service I suggest it is looked at and sorted out.Mr B Dann.”

Helpful Report

Posted 3 years ago

Dear Mr Dann, Thanks for taking the time to leave your valuable review about your recent contact with Tower Customer Services. I am sure you can appreciate due to the current interest in energy saving products such as Air Fryers, Slow Cookers and Halogen Ovens our customers services team have received a phenomenal number of contacts from customers. I can confirm we have full details of your enquiry and one of my Leadership Team is contacting you within the next 24 hours to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,883 reviews