Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,789 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a vacuum cleaner and received three days later despite their promise. The box came open and the vacuum cleaner had been used. I sent them an email immediately to replace for a new one and haven't hear from them. I called twice and they aren't available. I called also on Wednesday and Friday the business line and they took my details and promised to replace the same day. I haven't heard from anyone. My order was 45683, could you have a look and arrange the change please? Kind regards, Javier”

Helpful Report

Posted 3 years ago

“57 years old, when a kid everyone had a tower item in their home. How times have changed. Asked a simple question 3 days ago and still haven’t heard nothing. Will spend my money elsewhere. Just hope this keeps your shareholders happy.”

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Posted 3 years ago

“I'm still waiting for my order placed well over a week ago carnt even get in touch emailed and websites so now its TRADE-IN STANDARDS to get my money ey back stay well away from this shyte they need to be luck you have to give a star its -2k for me not very good at all”

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Posted 3 years ago

“Ordered next day delivery 19/10, didn’t arrive until 22/10, Airfryer completely damaged. Attempted to contact via phone, email and Facebook messenger and still no further forward getting issue resolved! How hard is it just to speak to someone in customer services!!! A reply to my email would be appreciated. Terrible customer service”

Helpful Report

Posted 3 years ago

“Ordered and paid for dual vortex yesterday 27th October, however on checking the status of my order I haven't ordered anything. Getting a bit worried as I paid £199.99 but unable to speak to anyone. Emailed as advised but apparently it can take up to 7 days for a reply!”

Helpful Report

Posted 3 years ago

Hi Pauline Thanks for leaving your review about your recent order from Tower. As you can imagine with the current demand for energy saving products such as Air Fryers our Customer Services Team have been inundated with enquiries and we are working very hard to respond to our customer's message. Having had the opportunity to review your enquiry I can confirm safe receipt of your order which will be entering our courier partners network very soon. One of my Leadership Team will be in contact within the next 24 hours to confirm and reassure you of this. It only leaves me apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Paid extra for next day delivery..ordered at 9.00 am expecting delivery next day as quoted...not delivered yet.,.believe it will be Saturday..which takes it to 3 days...doesn't matter if it is courier to blame..contract was with you...you should be making sure that they can deliver as you quote to customer. Should be returning the early delivery money to customer.”

Helpful Report

Posted 3 years ago

Hi Margaret, Thanks for your valuable review about your recent delivery experience. I was sorry to read that our normal delivery standard failed you and for this I must sincerely apologise. I was pleased to learn that your parcels have now been delivered and one of my Leadership Team will be in contact with you within the next 24 hours Once again please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“20 minutes out of the box and I had the most satisfying meal of four roasted chicken thighs. It’s that simple and good.”

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Posted 3 years ago

Hi It was great to read that you're using your Tower Air Fryer and seeing some amazing results. The chicken thighs sound mouth-watering!!! Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Superlative oven exactly what we wanted and does more than expected”

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Posted 3 years ago

Hi Mark, It was great to read your comments about your Tower Air Fryer. We hope you enjoy making many delicious meals !!! Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Just got this air fryer looks good still cooking all sorts in it love it up to now looks stylish gets a bit if getting used too but easy when you know how”

Helpful Report

Posted 3 years ago

Hi Janet, Thanks for your kind words about your Tower Air Fryer. I hope you continue to make many more delicious meals Rest assured should you have any enquiries our Customer Services Team are readily available. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I've got the 4-3 litre iam so pleased its so easy to use. Iam a elderly single pensioner.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your kind words about your Tower Air Fryer. Your valuable order from Tower is greatly appreciated. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent little machine.Was doubtful about buying as I thought it wouldn't be big enough but managed to roast a whole chicken in it. Am recommending to everyone.Excellent value 4 money. Tower 4l Vortx Air Fryer”

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Posted 3 years ago

Hi Sue, I was delighted to read your 5-star review and kind recommendation of your Tower Air Fryer. Thanks for choosing Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I’ve had my mini air fryer with Rotisserie and I love it so much I can cook a chicken in 75mins and yesterday I received another mini for my friend for Christmas and of course to save money by not putting my big cooker on, I can cook a full roast dinner quicker than the main cooker so this is great,”

Helpful Report

Posted 3 years ago

Hi Thanks for your wonderful review about how you are using your Tower Air Fryer. We hope your friend loves her Air Fryer as much as you do. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“It’s absolutely brilliant 🤩”

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Posted 3 years ago

Hi Many thanks for your 5-star review about your Tower Air Fryer. We think our Air Fryers are brilliant also. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent quality product producing good results. Would have appreciated a more comprehensive list of recommended cooking times.”

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Posted 3 years ago

Hello, It was great to read your review about the use of your Tower Air Fryer. Here at Tower, we love hearing our customers recommendations and suggestions about how to improve our products and services. Thanks for your recommendation about the recipes and cooking times. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“puchased this from amazon supposed to be 1.5 litre it is actualy 1 litre it is being picked up today do not buy”

Helpful Report

Posted 3 years ago

“Easy to use. Just got it today. Done roast potatoes from scratch and they were beautiful. Can't wait to try more”

Helpful Report

Posted 3 years ago

Hello Carole, It was great to read your kind words about how you are using your Tower Air Fryer. We hope you enjoy making more delicious meals - rest assured our customer services team are on hand should you have any further enquiries. Kind regards Keith - Customer Services Manager

Posted 3 years ago

“Got this at a bargain price which is always a bonus. Speed at which it cooks/roasts/fries is super quick. Never had one before and well impressed.”

Helpful Report

Posted 3 years ago

Hi AnneMaria, Many thanks for taking the time to leave your 5-star review about your Tower Air Fryer. We are impressed with our Air Fryers too !!! Thanks for choosing Tower Keith - Group Customer Services Manager

Posted 3 years ago

“was told air fryer was back in stock price was 149-95 now 199-95 as i am a OAP cant afford it shocking from tower.”

Helpful Report

Posted 3 years ago

“No instruction manual provided so had to try and find out via you tube as to how to use the appliance!!”

Helpful Report

Posted 3 years ago

“Only just received after waiting over a month for it to be delivered. They let you purchase it even if it is out of stock!! Managed to use it once so far and it works well. Different rose gold to all my other tower products.”

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Posted 3 years ago

Hi Clare, Thanks for your review regarding your order experience with Tower. I was sorry to read your comments. As you can appreciate under the current climate there has been a huge interest in our products especially our Air Fryer, Halogen Oven and Slow Cooker range. Almost immediately as the products become available the demand is that high that they sell out immediately. We are constantly replenishing our stocks levels, and this is what we did regarding your order. Indeed, this was explained to you by one of my colleagues the day after your order was received. I am pleased you have now received your Air Fryer and hope you enjoy using your product. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,789 reviews