Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,883 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have different air fryers but this one beats them all..”

Helpful Report

Posted 4 years ago

Hi Sharon, Thanks for your wonderful 5-star review about your Tower Air Fryer. Your valuable order has been greatly appreciated. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I use Aquajet plus carpet washer to clean the carpet in my house it was really great, did a wonderful job quickly and very easy to use Good price Recommend”

Helpful Report

Posted 4 years ago

Hi It was great to read your 5-star review about your Tower AquaJet Plus Carpet Washer. Thanks for choosing Tower for your valuable purchase - we look forward to welcoming you back to our Tower website again very soon. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Sent email to Tower few days ago about non stick surface coming off grill .I have had l have had the dry fryer from June as a present.I am very annoyed as l sent an email a few days ago ,no response as yet.l have been very careful washing in warm soapy water.l have had to get a new grill as l don't think it is safe to use it as it is.l would like to send you photos but not quite there yet .Please reply asap . Regards ,Mrs Gill Fear”

Helpful Report

Posted 4 years ago

Hi Gill, Thanks for taking the time to leave your review about your recent enquiry to Tower Customer Services. I was sorry to read about the delay in responding to your enquiry. You will have received an immediate response to your message confirming the timescales as to when you would have a reply from us. Due to the popularity and demand of our products we have been inundated with customer enquiries and our Customer Services Team are working very hard to respond to these messages. One of my Leadership Team has written to you today to understand your enquiry further It only leaves me to apologise for any inconvenience you believe may have been experienced. Keith - Group Customer Services Manager

Posted 4 years ago

“Unable to contact Tower not taking phone calls or answering e.mail I sent one over a week ago, not answered. I only want a simple answer nothing too taxing for the staff I suppose they are working from home and can''t be bothered. I will not buy this make again.”

Helpful Report

Posted 4 years ago

Dear Mrs Bennett, Thanks for taking the time to leave your comments about your recent experience with Tower Customer Services. I was sorry to read you feel our staff cannot be bothered to respond to your message - this is certainly not the case. Due to the popularity and demand for our products our Customer Services Team are working hard to respond to the messages from our customers. Indeed, on our telephone messaging there was an option for you to send an email to us - sadly we have no record of receiving an email from you. One of my Leadership Team have written to you today to understand the nature of your enquiry and to fully resolve this. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Recently purchased Air Fryer as a gift for a family member. Found it hard to register to extend warranty to 3 yr on the website as per the marketing literature. But no reference on the website. Does not create good perception. Perhaps there is another way?”

Helpful Report

Posted 4 years ago

Hi Thanks for your valuable feedback about your attempts to register your extended warranty for your Tower Air Fryer. I was sorry you found this difficult to complete. One of our team from Customer Services have written to you today providing instructions of how to complete your warranty. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“Very happy with product Quality is the top And all dishes comes soo tasty”

Helpful Report

Posted 4 years ago

Hi Kamila, Thanks for your wonderful comments about your Tower Air Fryer. I was delighted to read about the delicious meals you have cooked. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“What a joke, I have purchased two of the air fryers, no communication about delivery on the website it says next day delivery, I have been waiting 12 days, they dont answer there phones and don’t reply to emails…. Going to have to a claim back from my credit card company …… AVOID”

Helpful Report

Posted 4 years ago

“We bought the Tower Xpress Pro and used it once to heat up some half baked bread, next time we tried to use it it didn’t work. Very disappointing”

Helpful Report

Posted 4 years ago

“Ordered a 9l air fryer on 28th October, paid £199.99 and also paid for next day delivery i have looked on my account and no order shows up tried ringing no one answers but said on confirmation e-mail if urgent to ring ! have not had e-mail to say it has been dispatched wondering what is going on can you help my order number 47271.”

Helpful Report

Posted 4 years ago

Hi Rebecca, Thanks for taking the time to leave your review about your delivery experience with Tower. Having had the opportunity to investigate your enquiry I can confirm your parcel was ordered after the next day delivery cut off timescales which are quoted on our website. Your parcel was scheduled to be delivered today and on time - sadly no one was available to accept your delivery. Our courier partners will attempt to make a further delivery to you within the next 24 hours. One of my leadership team have confirmed this to you via email It only leaves me to apologise for any inconvenience you feel has been caused. Keith - Group Customer Services Manager

Posted 4 years ago

“Love this!!! Does everything I need. Best Buy ever *****”

Helpful Report

Posted 4 years ago

Hi Thanks for your kind words about your Tower product. We really appreciate your valuable order. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I cooks well but there's no implements for removing the hot tray safely.”

Helpful Report

Posted 4 years ago

“All excellent”

Helpful Report

Posted 4 years ago

Hi Maureen Thanks for choosing Tower for your order - its greatly appreciated. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Just purchased a Tower 7 litre air fryer as a replacement for my Utan air fryer. Loving the new air fryer and the view window that it has.”

Helpful Report

Posted 4 years ago

Hi It was wonderful to read your 5-star review about your Tower Air Fryer. We love our Air Fryers too !!! Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I read so many reviews about bad delivery that had I read before purchasing one I wouldn't have done so. I bought bought mine through Amazon Prime and 20 hours later I was having my first meal of fish and frozen chips cooked in my new Tower Air Fryer. Thank you Tower. Brilliant!”

Helpful Report

Posted 4 years ago

Hi It was great to read your 5 star review about the delivery experience for your Tower Air Fryer. Our courier partners do a fantastic job in ensuring our customers receive their parcels on time. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I ordered a vacuum cleaner and received three days later despite their promise. The box came open and the vacuum cleaner had been used. I sent them an email immediately to replace for a new one and haven't hear from them. I called twice and they aren't available. I called also on Wednesday and Friday the business line and they took my details and promised to replace the same day. I haven't heard from anyone. My order was 45683, could you have a look and arrange the change please? Kind regards, Javier”

Helpful Report

Posted 4 years ago

“57 years old, when a kid everyone had a tower item in their home. How times have changed. Asked a simple question 3 days ago and still haven’t heard nothing. Will spend my money elsewhere. Just hope this keeps your shareholders happy.”

Helpful Report

Posted 4 years ago

“I'm still waiting for my order placed well over a week ago carnt even get in touch emailed and websites so now its TRADE-IN STANDARDS to get my money ey back stay well away from this shyte they need to be luck you have to give a star its -2k for me not very good at all”

Helpful Report

Posted 4 years ago

“Ordered next day delivery 19/10, didn’t arrive until 22/10, Airfryer completely damaged. Attempted to contact via phone, email and Facebook messenger and still no further forward getting issue resolved! How hard is it just to speak to someone in customer services!!! A reply to my email would be appreciated. Terrible customer service”

Helpful Report

Posted 4 years ago

“Ordered and paid for dual vortex yesterday 27th October, however on checking the status of my order I haven't ordered anything. Getting a bit worried as I paid £199.99 but unable to speak to anyone. Emailed as advised but apparently it can take up to 7 days for a reply!”

Helpful Report

Posted 4 years ago

Hi Pauline Thanks for leaving your review about your recent order from Tower. As you can imagine with the current demand for energy saving products such as Air Fryers our Customer Services Team have been inundated with enquiries and we are working very hard to respond to our customer's message. Having had the opportunity to review your enquiry I can confirm safe receipt of your order which will be entering our courier partners network very soon. One of my Leadership Team will be in contact within the next 24 hours to confirm and reassure you of this. It only leaves me apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“Paid extra for next day delivery..ordered at 9.00 am expecting delivery next day as quoted...not delivered yet.,.believe it will be Saturday..which takes it to 3 days...doesn't matter if it is courier to blame..contract was with you...you should be making sure that they can deliver as you quote to customer. Should be returning the early delivery money to customer.”

Helpful Report

Posted 4 years ago

Hi Margaret, Thanks for your valuable review about your recent delivery experience. I was sorry to read that our normal delivery standard failed you and for this I must sincerely apologise. I was pleased to learn that your parcels have now been delivered and one of my Leadership Team will be in contact with you within the next 24 hours Once again please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,883 reviews