Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent very useful”

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Posted 3 years ago

Hi Susan, Thanks for taking the time to leave your 5 star review. Its greatly appreciated that you choose Tower for your purchase. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Versatile, efficient and much better than deep fat fryer or large oven”

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Posted 3 years ago

Hi Many thanks for your kind words about how you are finding your new Air Fryer. Thanks for choosing Tower to make your valuable purchase. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very pleased with our new air fryer, as recommended by a friend. May I suggest a white dot on the control knobs, so you can see at a glance what setting the user has set it too? (Like I have done in the photo)”

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Posted 3 years ago

Hi Tim, Thanks for your 5 star review about your Tower Air Fryer. We really appreciate your friend recommending their product to you. We love hearing our customers suggestions as to how our products can be improved Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Just received my Tower air fryer and cooked some bacon as a test was brilliant, so labour saving and economical The book doesn’t say how long bacon should go in for but judged it for myself I bought a silicone tray also brilliant saves a lot of cleaning”

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Posted 3 years ago

Hi Anne, Thanks for taking the timer to leave your 5 star review about your Tower Air fryer. We love bacon cooked in the Air Fryer for our sandwiches !!! Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Superb piece of kit.”

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Posted 3 years ago

Hi Lawrence, Thanks for your kind words about your Tower Air fryer. We were delighted to read your kind words. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Great product, great value for money,.”

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Posted 3 years ago

Hi Thanks for taking the time to leave your wonderful review about your Tower product. Here at Tower we always provide quality products at great value for money which are supported by fantastic Customer Service. Should you have any queries please feel free to get in touch. Keith - Group Customer Services Manager

Posted 3 years ago

“We are happy with our new product except it should have a pre-heat button Display”

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Posted 3 years ago

Hi Wendy, Thanks for your comments about your Tower Air Fryer. We love hearing from our customers about how we can improve and develop our products. Thanks for your suggestion. Keith - Group Customer Services Manager

Posted 3 years ago

“Crisper arrvd damaged with no spindle and locking screw, disappointing!”

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Posted 3 years ago

“Absolutely love this air fryer oven. So far cooked bacon, roast potatoes, baked potatoes chicken wrapped in bacon and salmon. All perfect. Wished I'd purchased it earlier. Saves a lot of time and mess. Worth every penny. Bacon sandwiches in 8 mins, baked potatoes in just 30 mins.”

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Posted 3 years ago

Hi Rebecca, Thanks for taking the time to leave your kind words about your Tower Air Fryer. Reading your comments the recipes you have made sound delicious - especially the bacon sandwiches !!! Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“I bought my airfryer at Home Hardware, Morningside, Edinburgh, and am very pleased with it. It is one of my best ever buys and I am very happy with the results.”

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Posted 3 years ago

Hi Colin, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. I was delighted to read about how the cooking is going. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“This thing is bloody amazing, easy to use and looks great. Who needs a ninja when you have a tower and the price is a bargain Well done Five stars from me”

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Posted 3 years ago

Hi Catherine, Thanks so much for your wonderful review about your Tower Air Fryer. We love our Air Fryers too !!! Keith - Customer Services Manager

Posted 3 years ago

“Really happy with my purchase, it would be nice and helpful to include a recipe book just to help the customer”

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Posted 3 years ago

Hi Kim, Thanks for choosing Tower for your valuable purchase of your Air Fryer. Kind regards Keith - Customer Services Manager

Posted 3 years ago

“Got the Tower 5-1 with the Rotisserie. Full Chicken 1-3kg. Tastes great again Mc Cains frozen chip's taste great as well.”

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Posted 3 years ago

Hi David, Thanks for taking the time to leave your 5 star review about your Tower 5 ion 1 Air Fryer. The meals you have cooked sound delicious. Best wishes Keith - Customer Services Manager

Posted 3 years ago

“My product arrived broken and I am currently waiting for more to be in stock so it be replaced”

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Posted 3 years ago

Hi Maria, Thanks for taking the time to leave your comments about your delivery experience of your Tower Air Fryer. I was sorry to read that the product was damaged upon arrival. I am delighted to confirm we have arranged to dispatch your replacement item to you which will leave our warehouse within the next 24 hours. It only leaves me to sincerely apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Great appliance quick easy to use dont know when I will use my main oven again”

Helpful Report

Posted 3 years ago

Hi David, We really appreciated you taking the time to leave your comments about your easy to use Tower Air Fryer. We were delighted to read that your Air Fryer has made a great addition to your kitchen. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“This thing is ace. Worked a treat for my raosted herby potatoes.”

Helpful Report

Posted 3 years ago

Hi Jak, Thanks for your kind words about your Tower Air Fryer. Those roasted herby potatoes you mention sound delicious !!!! Best wishes Keith - Customer Services Manager

Posted 3 years ago

“All I can say is I LOVE IT!”

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Posted 3 years ago

Hi Vicky, Thanks for taking the time to leave your 5 star comments about Tower. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 3 years ago

“5 awesome to use .”

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Posted 3 years ago

Hi Timothy, We love reading when our wonderful customers rate our products and services as 5 star !!!! Thanks for choosing Tower for your purchase its greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“What can I say! I’m totally amazed with my air fryer oven! I’ve not used my main oven since my purchased! Only for cooking large meats. The air fryer produces moist on the inside and crisp on the outside! Cooking in a fraction of time! The handy three shelf are a fantastic idea ! Well done Tower!”

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Posted 3 years ago

Hi Sandy, What a fantastic review to receive about your Tower Air fryer. We love our Air Fryers too and we were pleased to read that your machine is assisting with your energy consumption. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Can you please tell me when I’m going to get my money back? Awful experience .. dreadful customer service and awful communication. I returned an air fryer to Tower on 9th September, 2 weeks later, on the 23rd September I still don’t have my money back. I have tried to email customer services, but the automatic reply stated they would reply within 7 days. All I have been told is that “I was informed by email that the money would be returned within 5-10 working days and the time period to refund my money is still within the legal timescale.” They said they can legally hang onto my money for 14 days. My item has been with them for 2 weeks how can it possibly take so long to process a refund? I cannot believe it can take so long, it’s a nightmare. I’ve tried to speak to admin who process refunds but was told they don’t talk to customers! The 2 agents I’ve spoken to couldn’t even find that the item had been returned until I gave them tracking information, it’s a total shambles. Also, they would not arrange collection for me, so I had to drive 20 miles round trip to take it to a shop, I am Disabled and had to ask for help getting the item in the car and then help again getting it into the shop. The shop keeper was shocked that Tower had not arranged this for me via Evri. I am still £140 out of pocket, I will never use this company again. L.Homer”

Helpful Report

Posted 3 years ago

Tower is rated 4.1 based on 5,866 reviews