Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,883 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Early days yet, but the early signs are good.”

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Posted 4 years ago

Hi Thanks for leaving your 5 star comments I was pleased to read that your product is working well in the early days. rest assured our Customer Services Team are on hand if you do have any queries. Take care Keith - Group Customer Services Manager

Posted 4 years ago

“Price good”

Helpful Report

Posted 4 years ago

Hi John, Thanks for your 5 star review. Here at Tower we believe in quality products at affordable prices supported by a great Customer Service. If you do have any enquiries please feel free to get in touch with our Team. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“It's the best thing I've ever bought for the kitchen and healthier”

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Posted 4 years ago

Hi Thanks for choosing Tower for the purchase of your Air Fryer. Your valuable order is greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Great product, wish I’d purchased a slightly bigger one now!”

Helpful Report

Posted 4 years ago

Hi Arno, Thanks for taking the time to leave your kind words about your Tower Air Fryer. Should you have any queries our Customer Services Team are readily available to help. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Delivery of the product was good and packed well. We got it on the 2 nd day of delivery. The poduct looks fantastic.”

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Posted 4 years ago

Hi Prince John George, Thanks for your 5 star review about your delivery experience. Our courier partners do a fabulous job in ensuring our customers receive their parcels quickly and as expected. Keith - Group Customer Services Manager

Posted 4 years ago

“I have cooked three dinners in my AF and I’m absolutely thrilled with the results. My existing oven is faulty and we cannot replace it until my new kitchen is fitted. I bought my AF as a ‘stop gap’ but I’m blown away with is versatility and the energy saving’s we can make in the current climate. Thank you Tower for a super product.”

Helpful Report

Posted 4 years ago

Hi Jean, I was delighted to read your kind words about the meals you have cooked in your Tower Air Fryer. The meal shown in your photograph looks mouth watering. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Just use my tower air fryer on chips absolutely lovely”

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Posted 4 years ago

Hi Peter, Thanks for your 5 star review about your Tower Air Fryer. The Air Fryer does cook great chips !!!!! Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Very good value for money only used it twice but I feel I like”

Helpful Report

Posted 4 years ago

Hi Virginia, Thanks for choosing Tower for the purchase of your Air Fryer. We know you'll love using it !!! Keith - Group Customer Services Manager

Posted 4 years ago

“Looks great. Very handy”

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Posted 4 years ago

Hello, Many thanks for your valuable order and for being a great customer of Tower. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 4 years ago

“I am very happy with my 10 -1 Tower Air Fryer, had a problem with my delivery however one phone call and problem solved by Megan .however I wish I had known about the Blue Light discount as I am a holder 🥲”

Helpful Report

Posted 4 years ago

Hi Gina, Thanks for your 5 star review about the purchase of your Tower Air Fryer. I have arranged for one of my team from Customer Services to contact you within the next 24 hours o discuss your Blue Light Discount. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“So happy we bought the 5 in 1 air fryer we thought it might be another gadget that gets forgotten in cupboard but no, this has been used daily with great results. Only disappointed that no recipe book comes with it, apart from the few in manual. Think we might have to buy the skewers next. We cooked gammon joint on rotisserie and the flavour was awesome so impressed. Thanks Tower.”

Helpful Report

Posted 4 years ago

Hi Kathy, Thanks for choosing Tower to purchase your 5 in 1 Air Fryer. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“My friend recommended this product, which I bought from Amazon. I have made chicken kebabs and chips and they were very well made and tasty. I would highly recommend this product for others to buy. Thank you Tower.”

Helpful Report

Posted 4 years ago

Hi, Thanks for your kind words about your Tower Air Fryer. I was delighted to read about the delicious meal you have cooked. Thanks for the recommendation and also your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“I am so happy with this product, I have had to go without my Friday night fish and chips because my old one blew up…..My other half got me this yesterday and I am in heaven now, back to my usual Friday night tea…..Thank you”

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Posted 4 years ago

Hi Sandie, Thanks for your wonderful comments I was pleased to read your Friday Night Fish & Chips are back on the menu !!! Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Its brilliant in the airfryer.”

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Posted 4 years ago

Hi Kathy, Thanks for your 5 star review about your Tower Air Fryer. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“MISLEADING PACKAGE I've only cooked chips and fish so far and it seemed ok. Disappointed by the misleading package advertising a DIGITAL recipe book! Wow I thought that's good! A book! Don't be fooled by the claim. They just added some basic recipes at the end of the instruction manual! Shame!”

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Posted 4 years ago

“Brilliant”

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Posted 4 years ago

Hi Lucinda, Thanks for taking the time to leave your 5 star review about your Tower product. I hope you enjoy using your product - thanks for your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“This is fantastic: so easy to use and food comes out great. Wish I’d bought one long before now! The service received from Tower was super and delivery was faster than expected! Highly recommended”

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Posted 4 years ago

Hi Andrea, Thanks for your 5 star review about your Tower Air Fryer. Here at Tower we pride ourselves on providing value for money products supported by quality Customer Services. Thanks for your kind recommendation. Keith - Group Customer Services Manager

Posted 4 years ago

“Item arrived damaged and also the packaging was damaged. Emailed Tower Housewares and not even had a reply.”

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Posted 4 years ago

Hi Beverley Thanks for taking the time to leave your valuable review. I was sorry to see the condition in which your order was received and must offer my sincere apologies. I was surprised to read your comments that we had not responded to your communication - we have no record of receiving any messages from you. Now we are aware of your enquiry one of my Customer Services Team will be in touch with you when we reopen on Tuesday 19th September. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Bought an airfryer yesterday with the next day delivery. Money have been taken from my account but I haven't received any confirmation. Can I get an update please?”

Helpful Report

Posted 4 years ago

Hi Juliana, Thanks for your valuable comments regarding your order experience. I was surprised to read your comments as this was the first instance we were made aware you had a query with your order. Having investigated your query I can confirm you order was received after the cut off for next day delivery. (noon cut off for next day delivery) Your order has been processed today and is now with our courier partners ready for delivery to you on the next working day of Tuesday 19th September. I trust this clarifies your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Air fryer amazing. Delivery very fast. But a little disappointed that there was no where to get a reduction for having a blue light card. Have contacted customer services and have been promised the discount.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your kind words about your recent order with Tower. I was delighted you had chosen Tower to purchase your Air Fryer. Having contacted our Customer Services Team I can confirm your Blue Light Discount has been amended. We have tested our Website and can confirm the Blue Light Discount is active and working fully. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,883 reviews