Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service sorting out my airfryer control knob. Was not under warranty, but replaced free of charge. Thank you all”

Helpful Report

Posted 3 years ago

Hi Garry, Thanks for your kind comments about how our Customer Services Team solved your recent enquiry. On the rare occasions when things don't go to plan here at Tower, we are always delighted to help. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I mislaid my manual for my Tower Vortx air fryer cooker and the service from the Tower team was excellent Thank You”

Helpful Report

Posted 3 years ago

Hi I was delighted to read that our Customer Service Team here at Tower helped with a replacement Instruction Manual for your Airfryer. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent customer service from Annie when I had an issue with my Tower air fryer which got completely resolved. Annie’s help was thorough, efficient and much appreciated. Gold star service! Thank you. A happy customer.”

Helpful Report

Posted 3 years ago

Hi Amanda, We love to read 5-star reviews about how our Customer Services Team have helped with our customers enquiries. I was delighted Annie helped you recently and have passed across your kind words. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I was requested to return my pressure cooker even though I had no problem with it. It was decided that it was dangerous to continue to use it. I was issued with a postal label so there was no cost to myself. Having done this I had not heard from Tower. I checked with track and trace and the parcel had been delivered. Upon contacting Tower, Chloe asked for a copy of the certificate of posting. As soon as I emailed this I have been informed that a replacement pressure cooker is being prepared to be sent to me. Very quick service.”

Helpful Report

Posted 3 years ago

Hi Thanks for your valuable comments about how Chloe assisted with the return of your Pressure Cooker. Chloe was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“Thank you so much Sam from Customer Service for sorting out my Extended Warranty issue. I know it wasn’t straight forward so going above and beyond is very much appreciated.”

Helpful Report

Posted 3 years ago

Hi Many thanks for your kind words about how Sam handled your recent warranty enquiry. Sam is our Customer Services Supervisor here at Tower and leads by example when it comes to looking after our wonderful customers. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Solved my problem very quickly,helpfull and pleasent staff good customer service would recommend...”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5-star review about our Customer Services Team. Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“The tower came with no working light, but the customer services have arranged for a new one to be sent out. It is a brilliant size, the different trays are fantastic, and the display is clear to follow. Would recommend.”

Helpful Report

Posted 3 years ago

Hi Sara, Thanks for leaving your valuable comments about how Tower Customer Services handled your recent enquiry. On the rare occasion where things don't go to plan our Customer Services Team is readily available to help. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I cant rate them yet as I have not received them purchase them on the 10th for next day delivery it is now 15th still not received”

Helpful Report

Posted 3 years ago

Hi Tracey, Thanks for your valuable comments about your delivery experience. I was sorry to learn of the delays which have occurred. Rest assured we will address your delays when we next speak with our courier partners. Once again please accept my sincere apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Your products have been excellent in my experience for the last 40+ years.”

Helpful Report

Posted 3 years ago

Hi Neil, Thanks for your wonderful review and for being such a great customer of Tower for all of these years. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“The best thing I have bought no need to heat up your oven for a few chips and a piece of fish and peas put it all in the air fryer and it’s ready and piping hot in less than 20 mins”

Helpful Report

Posted 3 years ago

Hi William, It was great to read your 5-star review about your Airfryer. Many thanks for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Ideal for me As i live alone”

Helpful Report

Posted 3 years ago

Hi Many thanks for your kind words and your recent order. We hope you visit our Tower Storefront again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Having Laura J (Tower Customer Services) deal with my query made all my concerns go away. The responsiveness and the care given to my parts request was exceptional, taking away all the pressure and worry of the prospect of writing off a brand new (and expensive) BBQ. Thank you ever so much Laura.”

Helpful Report

Posted 3 years ago

Hi Many thanks for your kind words about how Laura handled your recent enquiry. Our Tower Customer Services Team are readily available to help our valued customers with any enquiries they may have. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Prompt, efficient response to my request for replacement switch for air fryer. Would recommend.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your wonderful comments about Tower Customer Services. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Annie in the customer service team. Was brilliant from start to finish. Never found the warranty process so easy.”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5-star review about how Annie helped with your recent warranty enquiry. Here at Tower, we take the administrative burden away from our customers. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“After a problem with a toaster, customer service, in particular Laura J, did everything possible to put things right and are replacing the toaster. It was all done with speed and friendly communication and I will certainly buy Tower products in the future. Thanks to all involved.”

Helpful Report

Posted 3 years ago

Hello Wendy, We were delighted to read your 5-star review about Laura's involvement with your recent enquiry. Laura is one of the many stars we have here at Tower and she was pleased to read your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“Done and dusted professionally”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave your 5-star review - it was greatly received. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I had a problem with my air fryer and phoned customer service. I got through straight away and I spoke to Laura who was extremely friendly, polite and helpful from the outset. She took a few details from me and then sent me a link via email so that I could provide more details of my issue. The air fryer was not working correctly. Within couple of hours of making the initial phone call and filling in the replacement form on line Laura emailed me to say that a new replacement was on its way and I would get it within five days. Unbelievable service 👏. Absolutely fantastic Excellent communication and customer service. Laura was brilliant and made the experience completely stress free. Would definitely recommend Tower.”

Helpful Report

Posted 3 years ago

Hello Julie, What a wonderful review to read about how Laura handled your recent enquiry with your Airfryer. Here at Tower, we aim to resolve customers' enquiries quickly and smoothly as possible. Best wishes, Keith - Group Customer Services Manager

Posted 3 years ago

“Much thanks to Annie who answered my query very promptly! 🙂. Thank you!!”

Helpful Report

Posted 3 years ago

Hi Colleen, I was pleased to read how Annie resolved your recent enquiry. Thanks for taking the time to leave your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“I have purchased a few items from tower and they are great. I have recently messaged them regarding an item. They were great very fast reply and solved the problem straight away. Customer service is fantastic.”

Helpful Report

Posted 3 years ago

Hi Melanie, Thanks for your kind words about Tower products and our Customer Service. We hope you visit our Tower Storefront again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“A big thumbs up !!! I am hugely satisfied with your Customer Service Dept. especially !!!, the tenacious Agent Annie who tracked down the spare needed after a series of emails between she and I. Molte grazie ancora !!! A.G. Darracott”

Helpful Report

Posted 3 years ago

Hello, Thank you for your 5* review. It's pleasing to hear that Annie was able to fully resolve your enquiry. Kind regards, Claire - Group Customer Service Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,790 reviews