Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,884 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,884 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service requested a replacement saucepan lid on 14th June 2022 & received it on 15th June.”

Helpful Report

Posted 4 years ago

Hi Many thanks for your kind words about how Tower Customer Services handled your recent enquiry. Here at Tower when our valuable customers contact us its always our aim to ensure we resolve their enquiry quickly and efficiently. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“I is found customer service staff member Liberty an absolute pleasure to deal with. They were efficient in response times and in meeting my needs. A true asset to the company. Thank you!”

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Posted 4 years ago

Hi It was great to read your wonderful 5-star review about how Liberty handled your recent enquiry. Here at Tower, we always place our wonderful customers at the heart of everything we do and Liberty is one of the many stars we have within our Customer Service Team. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I bought this for 3 reasons, 1, it got good reviews, 2, I wanted shelves instead of a basket & 3, its supposed to be 11 liters, bigger than some others, but it didn't LOOK that big to me, it measures 250 x 250 x 170 mm equaling 10.6 liters, OK, nit picking, but why not get it right?? However, I love it, being a single pensioner, I can do a 'full English' in one hit in under 20mins!! Cooked many things but not used the rotisserie yet. AAAAA+++++”

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Posted 4 years ago

Hi Lawrie, Thanks for your wonderful review of your Tower Airfryer. I was delighted that you love your product. Make sure you continue to enjoy those full English breakfasts - a great way to start the day !!! Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“My hand mixer stopped working under warranty. Annie from customer services arranged for a replacement - it arrived 48 hours later. I found having to attach various photos of receipts, and video of problem a challenge - I'm not exactly young and not a smartphone expert!!”

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Posted 4 years ago

Hi Shirley, Thanks for your kind words about how Annie helped with your recent enquiry. Thanks also for your valuable feedback about the process we asked of you to assist with resolving your enquiry - without this valuable feedback, we cannot improve our processes. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Postage too expensive but everything else 10 out if 10”

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Posted 4 years ago

Hi Thanks for your 5-star review about your order and delivery experience with Tower. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Quick response to problem good customer service”

Helpful Report

Posted 4 years ago

Hi It was great to read your 5-star review about how Tower Customer Services handled your recent enquiry. Here at Tower we love hearing from our valued customers and helping with any enquiry they may raise. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic value and WILL save you money by cooking with the Tower instead of standard cooker. Results are amazing. Steve Bromsgrove”

Helpful Report

Posted 4 years ago

Hi Steve, Thanks for your wonderful comments about your Tower Airfryer. We appreciate your comments as well as your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“Has a problem with my air fryer spoke to a lovely lady called Louise and was sorted and have a new replacement arriving today brilliant customer service great company”

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Posted 4 years ago

Hello Julie, Thanks for taking the time to leave your comments about how Louise helped with your recent enquiry. Louise is one of the many stars we have here at Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Very good customer service. Specialy Annie.who given me reply very quick.thx Annie.”

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Posted 4 years ago

Hi Muhammad, Thanks for taking the time to leave your kind words about how Annie helped with your recent enquiry. Annie was delighted to read your comments. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Best quality great deal”

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Posted 4 years ago

Hi Thanks for your 5-star review. Here at Tower we always strive to provide quality products at competitive prices supported by great Customer Service. Thanks for your valuable order Keith - Group Customer Services Manager

Posted 4 years ago

“The customer service I received from Annie about my product was excellent & resolved with in a matter of days”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your wonderful comments about Annie and how she helped with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I ordered the Cavaletto bread bin black but unfortunately it arrived damaged. I contacted customer service and spoke to Louise who was more than helpful with my issue. She asked me to email an image of the dent and she ordered a replacement to be sent to me straight away. The service from Louise was truly outstanding and could not fault her friendly and kind attitude.”

Helpful Report

Posted 4 years ago

Hi Susan, I was delighted to read your review about how Louise handled your recent enquiry On the rare occasions when things don't go to plan Louise and our Customer Services Team are always on hand to assist our customers. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Louise's response to my warranty registration enquiry was impressively prompt, courteous and guided me through the next steps with an issue until it was resolved. Great customer service! Thank you.”

Helpful Report

Posted 4 years ago

Hello, We were delighted to read your kind words about how Louise handled your recent warranty enquiry. Thanks from all of us at Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Louise at TOWER was extremely quick to respond to resolve the issue of my malfunctioning microwave. Very impressed with the service. Thank you.”

Helpful Report

Posted 4 years ago

Hi Bill, Thanks for taking the time to leave your kind words about how Louise handled your recent enquiry. Louise was delighted to read your comments. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I had been dealing with Laura in regards to a product recall. I cannot speak highly enough of her customer service skills. She communicated with me effectively while the issue was being resolved. I would not hesitate to buy Tower products in the future as I know the after care is amazing. Thanks again Laura.”

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Posted 4 years ago

Hi Julie, Thanks for your 5-star review about how Laura recently assisted with your enquiry. I have forwarded your kind words to Laura. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I have been buying Tower things for my kitchen for a long time now I’ve never been disappointed with any of their products I also think the whole range is value for money long live Tower !!”

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Posted 4 years ago

Hello Mary, What wonderful comments to read about Tower. I was delighted that you've been a valued customer of ours for so long. Thanks again for your kind words. Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic service from Liberty. Dealt with my query very quickly and efficiently. I will not hesitate to purchase Tower products in the future. A very happy customer - Thank you”

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Posted 4 years ago

Hi Alison (from Staffordshire) I was delighted to read your kind words about how Liberty handled your recent enquiry. Liberty loves helping our valued customers with their enquiries and was delighted to read your comments. I hope you visit our Tower Website again very soon Keith - Group Customer Services.

Posted 4 years ago

“I was having issue with my tower vacuum, contacted them and Laura dealt with it all very quickly and arranged for replacement of item could not be more helpful thank you Laura”

Helpful Report

Posted 4 years ago

Hi I was delighted to read your 5-star review about how Laura resolved your recent enquiry. Laura was overjoyed at your kind words. Keith - Group Customer Services Manager

Posted 4 years ago

“I have bought some appliances from them and their customer service has always been top notch whatever I needed from them! Will stay loyal to them for years to come I guess!”

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Posted 4 years ago

Hi Ron, Thanks for your fantastic review and your loyalty to Tower. Here at Tower we always place our wonderful customers at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Ive been struggling with my kettle since last year ....it was leaving a metal taste.... i had tried differnet things to wash out the kettle....i was going to bin it ....I emailed yesterday and with ten mins i received a email off emma...I was adviced a couple of things to try....Tried lemon juice bingo.....my kettle is less its metal taste.....Thank you emma”

Helpful Report

Posted 4 years ago

Hi Sharon, I was delighted to read your kind words about how Emma resolved your recent enquiry. Should you have any further enquiries please feel free to get in touch. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,884 reviews