Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mislaid instruction manual and was emailed link to download as I'd requested promptly.”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5-star review. I was delighted to read Tower Customer Services Team assisted with your Instruction Manual. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Received my order with a item missing, emailed Tower and had a quick response from Annie, very apologetic, and she look into my order and the following day Annie reassured me that my missing item will be delivered within 3-5 days.”

Helpful Report

Posted 3 years ago

Hi Janet, Thanks for your review. I was pleased to read Annie assisted with your recent enquiry. On the rare occasions when things don't go to plan our Customer Services Team is readily available to help. Please accept my apologies for the initial issue which occurred. Keith - Group Customer Services Manager

Posted 3 years ago

“Returned faulty item and you have received it back over a week ago and I’m still waiting for a refund. I have contacted you a few times now and your customer service is extremely unhelpful. I returned two item which you received back at the same time but only one has been refunded.”

Helpful Report

Posted 3 years ago

Hi Wendy, Thanks for your valuable comments about the return of your Air fryers. I was disappointed to read your comments. Having had the opportunity to investigate your enquiry I can see when we arranged your returns we did confirm to allow 10 days from Tower receiving your parcel back for the refund to be fully received. Both of your refunds have been processed well within these 10 days and should be received soon. It only leaves me to apologise for any perception of poor service you have received. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy with your service. Loved all your products”

Helpful Report

Posted 3 years ago

Hi June, We were delighted to read your wonderful review about both our customer service and Tower products. We hope you visit our Tower Storefront again very soon Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I had a query regarding registration of my product. Sam was very helpful and replied quickly. Thank you.”

Helpful Report

Posted 3 years ago

Hi, Thanks for your 5-star review. Sam is one of the Team Managers within Tower Customer Services and always leads the way when it comes to resolving our customer's enquiries. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent customer service”

Helpful Report

Posted 3 years ago

Hi Paul, Thanks for your comments about our Customer Service Team. Here at Tower, we pride ourselves on delivering high-quality products supported by excellent customer service. Kind regards Kweith - Group Customer Services Manager

Posted 3 years ago

“Smaller than I expected”

Helpful Report

Posted 3 years ago

Hi Mark, Thanks for your comments about your Tower product. Our Customer Services Team are readily available should you have any queries. Many thanks Keith - Group Customer Services Manager

Posted 3 years ago

“I had an issue with a lost instruction manual. I contacted Tower and received a very helpful response within A couple of working days. Hannah at Customer service was very helpful, polite and friendly. One happy customer 😃”

Helpful Report

Posted 3 years ago

Hi BevT We appreciate the time taken to leave your review about how Hannah from Customer Services resolved your recent enquiry. Here at Tower we always our valuable customers at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I accidentally threw out bin liner retainer, contacted Tower direct so they could advise correct part I needed to order. Louise resolved problem within about 20 mins with a free replacement, excellent, friendly and efficient service. Thank you Louise 😁.”

Helpful Report

Posted 3 years ago

Hi Paulene, Many thanks for your 5-star review about our Customer Services Team here at Tower. Louise was delighted to assist you and was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Tower has made me very happy as they swiftly solved my problem. My tower sensor bin lid broke and as it was under warranty I phoned tower for some help. I was put in touch with Laura J. And she was brilliant. Nothing too much trouble and a new bin arranged to be sent out to me ASAP. Laura J is worth her weight in gold to Tower. Three hearty vherrs to you all.”

Helpful Report

Posted 3 years ago

Hello Rosemary, Thanks for your lovely comments about Tower Customer Services and in particular Laura. Laura is one of the many stars we have here at Tower who love hearing from our great customers and resolving any enquiry they wish to make. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I was told it would be next day delivery and I still have not recieved my order nearly a week later.”

Helpful Report

Posted 3 years ago

Hi Hayley, Thanks for letting us know of the delays which you have experienced with your delivery. I was sorry to learn of this issue. Rest assured we hold very close communication with our courier partners and I do know that one of my Leadership Team from Customer Services is working hard with our courier partners to resolve your issue. Please accept my sincere apologies for the delays which have occurred. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“A quick email to them as I had misplaced my manual. I searched Google to no avail but Tower emailed me one which was nice especially as it’s an older unit. Thanks”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5-star review about how our Tower Customer Services Team assisted with your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“We needed a manual for pressure cooker and we contacted Tower and Sam was very helpful, emailed details straight away. Excellent service. Thank you.”

Helpful Report

Posted 3 years ago

Hi, I was delighted to read your kind review about how Sam handled your recent enquiry. Sam looks after our Tower Customer Services Team and always leads by example. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“We purchased a set of pans in December 2021 and we had a couple with loose handles and a couple of faulty lids, Tower replaced the whole set with no quibble.”

Helpful Report

Posted 3 years ago

Hi Steve, Thanks for your kind review about how Tower Customer Services resolved your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I bought a small 14cm cerastone saucepan through Amazon - it was perfect for me to cook for one person. I was so delighted with it that I bought the mini 14cm frying pan to fry eggs, small sausages and mushrooms (not at the same time!); happily, the lid for the saucepan neatly fitted the frying pan. I fell in love with the ease of cooking and the simplicity of cleaning afterwards. I have now extended my range with the 20cm, 24cm and 28cm frying pans and a small wok. I thoroughly recommend this range.”

Helpful Report

Posted 3 years ago

Hi We were delighted to read your review confirming you had added to your Cerastone Range. Thanks for being such a loyal and valuable customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Like how it cooks but within about 2 weeks of using it the black non stick coating on the grill pan began peeling off. Cannot find my receipt from Asda so they’re not interested. Rang Tower customer services to complain and advised operator that we’ve followed instructions on how to clean. Not really interested as have no receipt. Told the woman we leave grill plate in warm soapy water to soak for a bit before washing as is difficult to remove some of the bits left on it after cooking. She said ‘Well we don’t advise putting it in soak’ Doesn’t say that in manual. Then said that I could order a new grill plate but they haven’t got any in!! Safe to say she is one of the most unhelpful customer service person I’ve ever spoken to 😡I know I’m at fault for losing receipt but zero help means zero recommendations for Tower products”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about your recent contact with Tower Customer Services. I was sorry that on this occasion our team were unable to fully resolve your enquiry. All of our calls are recorded for training and monitoring purposes - having observed your call to us I can see several options were discussed with you. These were hindered as a result of you being unable to provide a receipt for your purchase as well as the part required being out of stock. All of our products are supported by a fixed warranty period - the first 12 months of this warranty is with the retailer and it was recommended that you refer to the retailer for a resolution. Please accept my apologies for any inconvenience. Keith - Group Customer Services Manager

Posted 3 years ago

“Have not received it yet”

Helpful Report

Posted 3 years ago

Hi Peter, I was disappointed to read your review about not receiving your item. Your item was placed under standard delivery timescales which can take up to 5 working days - having checked your parcels tracking it shows your parcel is expected to be delivered today - which will be 1 day earlier than the 5-day delivery timescale. This was confirmed by one of my Customer Services Team to you earlier. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Not yet tried it. But the 5 stars Iv rated is purely because of the fast delivery. And so easy to use. Can’t wait to use this.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5-star review about how your recent order was delivered swiftly by our courier partners. Should you have any further enquiries our Tower Customer Services Team are on hand to assist. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Received excellent service. I needed a replacement dial for an Airfryer and this was sent quickly with a useful video on how to fit.”

Helpful Report

Posted 3 years ago

Hi We appreciate your kind words about how Tower Customer Services handled your recent Airfryer enquiry. Here at Tower we always place our valuable customers at the heart of everything we do. Many thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Sam was really quick to reply to my email and her helpful instructions were clear and easy to follow.”

Helpful Report

Posted 3 years ago

Hi Jackie, Thanks for your kind words about how Sam resolved your recent enquiry. Sam is our Tower Customer Services Supervisor and always leads by example when it comes to providing great customer service. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,790 reviews