Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant customer service from Chloe, fast response and sorted my issue straight away. Thank you 😊”

Helpful Report

Posted 3 years ago

Hi We appreciate your 5-star review about how Chloe handled your recent enquiry Chloe was delighted to read your kind words. Thanks Keith - Group Customer Services Manager

Posted 3 years ago

“First rate customer service from Laura as I'd changed my mind after ordering product and wanted a different model. Not received product yet but looking forward to getting it.”

Helpful Report

Posted 3 years ago

Hi Dawn, Many thanks for taking the time to leave your 5-star review about how Laura resolved your recent enquiry. Laura is one of the many stars we have within Tower Customer Services Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I do love my new air fryer, however, I’m struggling to get rid of the ‘plastic’ taste on my food! Any ideas or tips to get rid of it would be gratefully received!”

Helpful Report

Posted 3 years ago

Hi Amanda, Many thanks for your 5 star review about your Tower Airfryer. I have arranged for one of my Customer Services Team to contact you within the next 24 hours in a bid to resolve your outstanding enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“My air fryer broke down and I contacted tower to inform them, i thought the warranty procedure would be dead stressful/strict, however Sam made the process very easy! All that was required of me was to send images, and a replacement was ordered and came the 2nd day after order confirmation.”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind words about how Sam handled your recent warranty process for your Airfryer. Here at Tower we always ensure our processes are smooth and customer-friendly. Many thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Liberty has helped me with my pressure replacement. I am very happy with the new one. It is very quiet and more efficient. Very good customer service. Keep this way:)))”

Helpful Report

Posted 3 years ago

Hi Pawel, Thanks for your 5-star review about how Liberty resolved your recent enquiry. Here at Tower, we love resolving our customer's enquiries. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Carina certainly went over and above service to help me with my tower purchases. Top marks great customer service Jane Adams”

Helpful Report

Posted 3 years ago

Hi Jane, Thanks for your kind review about how Carina resolved your recent enquiry. Carina is one of the many stars we have within our Customer Services Team who loves speaking with our valuable customers. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“A lovely customer service rep Rachel, helped me to get a replacement timer dial for my Tower airfyer. she answered my query promptly and the replacement item was in the post within a day. I couldn't recommend Tower for excellent customer service enough.”

Helpful Report

Posted 3 years ago

Hi Elaine, We appreciate your 5-star review about how Rachel handled your recent enquiry. Rachel was delighted to read your comments. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“My Tower air fryer timer became faulty, I was amazed how quick Tower responded to my issue. ✨Liberty ✨from Customer Service was absolutely fantastic through whole process. Result! New air fryer delivered fast..........Highly recommend Tower!”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5-star review about our Customer Services Team and in particular Liberty. Here at Tower we always place the customer at the heart of everything we do. Keith - Group Customer Services Manager

Posted 3 years ago

“I have a Tower air fryer which unfortunately has suffered a broken knob. I thought on the off chance about contacting the company to see if I could get a replacement. Within less than 12hrs I was contacted back by ⭐️Rachel⭐️ who has been brilliant, she has tried to arrange a replacement air fryer but unfortunately due to my poor paperwork I didn’t keep the proof of purchase. But never the less she has found a replacement knob which will prevent the waste of a good machine. Rachel your customer service skills are second to none and you have given me faith in contacting Tower, I will definitely be considering this company for future purchase of appliances. 👏 PS excuse the emojis! But they do reflect the experience 👍”

Helpful Report

Posted 3 years ago

Hi Bry, What a wonderful review to read about how Rachel resolved your recent enquiry. Rachel was overjoyed to read your comments. Thanks for being a great Tower Customer. PS - we love emoji's here at Tower 👍😊 Keith - Group Customer Services Manager

Posted 3 years ago

“Full marks to Carina at Tower, she certainly went out of her way to help me obtain the pan set and cleaning brush set. I give her 100% for customer service. It’s nice to receive good old customer service Carina, thank you. You made my day Jane Adams”

Helpful Report

Posted 3 years ago

“Payed next day delivery, two days later no parcels, emailed the customer service twice still not reply, and unable to track my parcels, very annoyed as I spent a lot on this website…”

Helpful Report

Posted 3 years ago

Hi Chanice, Thanks for your comments regarding the delivery of your parcel. Having had the opportunity to investigate your comments I can confirm there was no payment by yourself for next day delivery - this was free of charge. I was pleased to learn one of my Leadership Teams contacted you regarding your issue and is currently in regular dialogue until your parcel is successfully delivered. It only leaves me to apologise for any inconvenience. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“My email reply was easy to read and understand. It took me a few seconds after reading the instructions to sort my problem out”

Helpful Report

Posted 3 years ago

Hi Pauline, Thanks for contacting Tower and indeed leaving your 5-star review about how your recent enquiry was resolved. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I thought I may have a problem returning the fry pan but the advice I received from Liberty really helped. I was able to provide the proof that TK Max wanted and they gave me a refund. Thank you again Liberty for the brilliant service!”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave your wonderful review about Liberty from our Customer Services Team. Your comments were greatly appreciated. Keith - Group Customer Services Manager

Posted 3 years ago

“The cooker is brilliant and the cu, tomer service person was really helpful when I asked for an instruction manual Good service”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5-star review about your recent contact with our Customer Services Team here at Tower. We appreciate you choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Help me out with new dial for my air fryer”

Helpful Report

Posted 3 years ago

Hi Thanks for your review regarding your Airfryer Control button. I have arranged for one of my Customer Services Team to message you to confirm the specific nature of your fault. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Bought a tower microwave just 15 months ago hardly used stopped heating up but nope tower can’t help so I definitely won’t be purchasing tower again and now my kettle/toaster and all matching stuff I’ve bought no good as I won’t be spends £100’s pounds for 15 months usage lesson learn”

Helpful Report

Posted 3 years ago

Hi Lisa, Thanks for your review and comments made about your recent contact with our Customer Services Team. I was sorry to read these comments. All of our products are supported by a 12-month warranty with the option of all of our customers to extend this warranty period free of charge by up to another 2 years - we were sorry that you didn't take up this option. I have arranged for one of my Customer Services Team to contact you within the next 24 hours to discuss your enquiry further with you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“the customer service has been very good. liberty has been A1. im a happy customer”

Helpful Report

Posted 3 years ago

Hi Sandra, Thanks for your comments about how Liberty handled your recent enquiry. Liberty is one of the many stars within our Customer Services Team here at Tower and loves helping our wonderful customers. Keith - Group Customer Services Manager

Posted 3 years ago

“Not received my order”

Helpful Report

Posted 3 years ago

Hi Susan, Thanks for the time taken to leave your review about the non-receipt of your order. I was disappointed to read your comments having had the opportunity to investigate your specific enquiry. Your order was placed on Saturday 23rd April and standard delivery was selected. Your order was successfully delivered today (Tuesday 26th April) which is ahead of schedule for standard delivery timescales. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“One stop gadget to cook everything in a healthy way and it all taste delicious.”

Helpful Report

Posted 3 years ago

Hi Bernadette, Thanks for your wonderful 5-star review about our Air Fryer. It's greatly appreciated. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent T1 7038 Air Fryer cooker and service combined special thanks for the recipe book sent goes to Sam. Regards John S.”

Helpful Report

Posted 3 years ago

Ho John, I was delighted to read your kind words about our Tower Airfryer as well as the recent service provided by Sam within our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,790 reviews