Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My item was missing the instructions, I contacted Tower customer service via e.mail, the response was brilliant, Annie replied and forwarded the complete instructions which we downloaded , all in about half an hour, super service. 👌👌👌👌👌👌👌”

Helpful Report

Posted 3 years ago

Hello Michael, Thank you for your 5* review. It's pleasing to hear that Annie resolved your enquiry in such a speedily manner. We hope you can now enjoy using your Tower appliance. Kind regards, Claire - Group Customer Service Manager

Posted 3 years ago

“Emma, was very helpful and sorted my problem out in a very professional manner.”

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Posted 3 years ago

Hello Joanne, Many thanks for taking the time to leave your positive review about how Emma helped with your recent enquiry. Emma was delighted to read your kind words. Kind regards, Claire - Group Customer Service Manager

Posted 3 years ago

“Very happy with the way everything was dealt with and how quickly a replacement microwave was arranged Thankyou.”

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Posted 3 years ago

Hello Carol We really appreciate the time taken to leave your valuable comments about how Customer Service assisted with your recent enquiry. Here at Tower we always pride ourselves on delivering high-quality service to our wonderful customers. Thanks again Claire - Group Customer Services Manager

Posted 3 years ago

“Very prompt service”

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Posted 3 years ago

Hi John, Thanks for your comments about the service you received. Here at Tower, we pride ourselves on delivering high-quality products supported by excellent customer service. Kind regards Claire - Group Customer Services Manager

Posted 3 years ago

“Very pleased with the service from tower, my question was answered quickly which made it so easy to do what I needed, very quick polite and welcoming. P. Holdsworth”

Helpful Report

Posted 3 years ago

“this is not really a bad review ,just wondering why my air fryer wont light up, i bought it on april 13th , everything was great now it wont even light up?”

Helpful Report

Posted 3 years ago

Hi Diana. Thank you for your review, but can you please email your enquiry to customerservice@towerhousewares.co.uk Please include the model number of the Air Fryer (found on the rating label, usually on the base and it begins with a T) and purchase information and a member of the team will be happy to help you! Kind regards, Claire - Group Customer Services Manager

Posted 3 years ago

“Louise from the customer service department was vey helpful and helped resolve my query in a matter of no time”

Helpful Report

Posted 3 years ago

Hi Rachel, Thanks for your 5-star review about how Louise handled your recent enquiry. It was great to read your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“I have an 18month old Ceraglide iron that is no longer functional because I need a replacement filter and cannot get hold of one for love or money! The advice given was to ring in the next 30 to 40 days to see if Tower then had them in stock or to search the web, which the advisor did whilst I was on the phone and couldn't find any. so iam still left with a relatively new iron I can't use!!!!”

Helpful Report

Posted 3 years ago

“Outstanding customer service ! Liberty the customer service person I was dealing with was amazing from start to finish it’s taken 8 days in total to report a faulty microwave and to be told a replacement is on its way !! Liberty is a true representation of what customer service should be like … well done Tower - please reward Liberty she most definitely made this so easy.”

Helpful Report

Posted 3 years ago

Hi Sharon, Thanks for a wonderful review about how Liberty handled your recent enquiry. Rest assured we have forwarded your kind words to Liberty. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Service prompt and professional with no hesitation of satisfying my request for a replacement of faulty product.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5-star review about your recent experience with Tower Customer Services. We were delighted to read your enquiry had been resolved fully. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Laura made the whole process so easy. Much appreciated. Thank you.”

Helpful Report

Posted 3 years ago

Hi Shaheen, Thanks for your comments about how Laura from Tower Customer Services made your enquiry a smooth experience. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I had a claim under guarantee for a sensor bin. Service was excellent and unit replaced”

Helpful Report

Posted 3 years ago

Hello, Many thanks for your 5-star review about Tower Customer Service. I was delighted to read your enquiry was handled quickly and efficiently. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“We had a small problem with an Air Fryer, once we reported the problem with Tower they were very quick in resolving the issue. Hannah In Customer Services was particularly helpful. We can only rate Tower Air Fryers as being brilliant. A truly healthy way to cook. Well done Tower.”

Helpful Report

Posted 3 years ago

Hi Mel, What a wonderful review to read about how Hannah handled your recent enquiry as well as the recommendation for our Tower Airfryer. Thanks for taking the time to leave your kind words. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I have not received it it should have been de on the 4th from avri they send me email to say that they tryed my home but I was in all day and they said they delive it on the 5th but I'm still waiting”

Helpful Report

Posted 3 years ago

Hi Donna, Thanks for taking the time to leave your comments about your delivery experience. I can confirm one of my Customer Services Leadership Team has been in contact to understand your enquiry further. It only leaves me to apologise for the inconvenience. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent customer service Very prompt in response and dealt with the matter immediately Thansk”

Helpful Report

Posted 3 years ago

Hello Jackie, Thanks for your 5-star review about how our Customer Services team handled your recent enquiry speedily. We hope you visit our Tower store front again soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Love it very fast cooking and always tastes perfect.”

Helpful Report

Posted 3 years ago

Hi Many thanks for your comments about our Airfryer. We were delighted to read about the speed of cooking and the taste. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“The T17021 is an excellent addition to any home with its good looking design and ease of use, it is a must buy.”

Helpful Report

Posted 3 years ago

Hi We were delighted to read our Airfryer has made a useful addition to your home. Thanks for choosing Tower to make your purchase. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent product and Annie in your Customer Service Team was exceptional in her assistance around warranty.”

Helpful Report

Posted 3 years ago

Hi We really appreciate the time taken to leave your valuable comments about how Annie assisted with your recent enquiry. Here at Tower we always pride ourselves on delivering high-quality service to our wonderful customers. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy with the customer service from Louise from Tower. I email on the off chance that I could get a spare part and Louise was more than happy to help and organise this for me. Very very happy that I’ll be able to replace the broken piece and start using my air fryer again! ☺️☺️”

Helpful Report

Posted 3 years ago

Hello Rachel, Many thanks for taking the time to leave your positive review about how Louise helped with your recent enquiry. We were delighted to assist. Many thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Hannah from Customer Services was excellent. She responded quickly to our problem of no instruction manual with the product. Once we gave her the model number for the product she immediately forwarded the manual by email. Thank you Hannah. A five star service.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5-star review about how Hannah handled your recent enquiry. Hannah was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,790 reviews