Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient no-fuss replacement for an item under warranty.”

Helpful Report

Posted 4 years ago

Hi Many thanks for your 5-star review about your warranty enquiry. On the rare occasion when things don't go to plan our Customer Services Team is readily available to respond quickly to our valuable customer's enquiries. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“This is my first order, my kettle and toaster are a lovely colour, easy to set up, easy to order and pay, would use again.”

Helpful Report

Posted 4 years ago

Hi Sandra, I was delighted to read your first contact with Tower was a positive one. Thanks for choosing Tower to purchase your Toaster and Kettle. We hope you visit our Tower Store Front again soon. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“I enquired about extending a guarantee on a product I had bought and soon received a comprehensive reply.”

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Posted 4 years ago

Hi Many thanks for the time taken to leave your positive comments about our Customer Services Team. I'm pleased you received a quick and accurate response to your enquiry Keith - Group Customer Services Manager

Posted 4 years ago

“Have bought Tower from the years it was Russell Hobbs and I'm my opinion they still can't be beaten,”

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Posted 4 years ago

Hi Sandra, Thanks for your kind words and for being such a loyal customer of Tower. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Very good item”

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Posted 4 years ago

Hi Derek, Thanks for your valuable order and for being a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Great company to deal with quick postage”

Helpful Report

Posted 4 years ago

Hi Frank, We were delighted to read your order experience was a smooth one and your order was delivered quickly. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“I had an issue with a faulty item that was bought from a online retailer. This particular retailer proved impossible to contact despite all the help/advice given on there website!!! I contacted Tower who resolved this matter quickly and efficiently…”good old fashioned service “ That seems so hard to find these days Special thanks to Sam and Chloe… Thank you once again Bri.”

Helpful Report

Posted 4 years ago

Hi Bri, Thanks for your kind words about how Tower and in particular Sam & Chloe handled your recent enquiry. Here at Tower we always place the customer at the heart of everything we do. Take care Keith - Group Customer Services Manager

Posted 4 years ago

“In these days of spiraling electricity costs this oven and hob is a very cost effective cooking option for the single person, plus 3year warranty.. no brainer.”

Helpful Report

Posted 4 years ago

Hi What a wonderful review to receive. Thanks for choosing Tower for your purchase. Should you have any queries our Customer Services Team are readily available to assist. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I must say I was not happy when my tower air fryer 10 in 1 come without the black gloves I've messaged them but I've had no reply”

Helpful Report

Posted 4 years ago

Hi Michelle, Thanks for your review regarding the receipt of your Tower Airfryer. I was sorry to learn of the missing item. I was surprised to read your comments about not receiving a reply from our Customer Services as we have no record of any previous communication from you and our messages are responded to within 48 hours of receipt. One of my team has messaged you today in a bid to understand your issue further. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“The machine didn't work no water went through to wash,and in the filter was all brown fluff,very poor was very disappointed as it was a good price, the return was worse. My son had to travel to st Neots as I couldn't carry it 2 shops refused it in the end a petrol station took it why can't you use Hermes who would have collected from house”

Helpful Report

Posted 4 years ago

Hi Joy, Thanks for your informative review. I was sorry to read your comments regarding the difficulties encountered with the return of your product. Rest assured we hold close relationships with our appointed courier partners for customer returns - I can see that the petrol station you mention in your review which accepted your parcel was indeed the closest returns outlet from your address. It only leaves me to apologise for any inconvenience caused. Keith - Group Customers Services Manager

Posted 4 years ago

“Best product I have brought”

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Posted 4 years ago

Hi Donna, Thanks for your 5-star review about our Tower product - it's greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Great service. Easy to purchase. Highly recommended”

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Posted 4 years ago

Hi Elaine, We appreciate your 5-star review about your order experience Thanks for your kind recommendation for Tower Keith - Group Customer Services Manager

Posted 4 years ago

“Has been real value for money”

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Posted 4 years ago

Hi Elizabeth, Thanks for taking the time to leave your kind words. Here at Tower we always provide quality products at competitive prices. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Quick delivery and packaged well,bigger then I thought too. Not used the basket yet”

Helpful Report

Posted 4 years ago

Hi Clair, Thanks for taking the time to leave your kind words about your delivery experience with our courier partners. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Love these it’s amazing really cleans the windows and even glass just wish it was in a different colour”

Helpful Report

Posted 4 years ago

Hi Amber, Many thanks for your 5-star review - it's greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Happy with my air fryer and accessories making good meals”

Helpful Report

Posted 4 years ago

Hi Michael, We were delighted to read about your experience with your AirFryer. Enjoy those meals. Keith - Group Customer Services Manager

Posted 4 years ago

“My son has a pizza oven, which impressed me, so I bought a similar model.”

Helpful Report

Posted 4 years ago

Hi Roger, We were delighted to read about your recent purchase. Thanks for choosing Tower for your Pizza Oven. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Still waiting for the shelves to arrive that were not in box been waiting a week and no contact”

Helpful Report

Posted 4 years ago

Hi Debra, Thanks for your review of your BBQ. I was sorry to read of the missing parts as well as the delays you have encountered. Having investigated your enquiry I have arranged for one of my Customer Service Specialists to contact you with a resolution. It only leaves me to personally apologise for the inconvenience you have experienced. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Product fine, paid for next day delivery but never got next day.”

Helpful Report

Posted 4 years ago

Hi Stephen, Thanks for your review regarding your recent order experience. I was sorry to read your comments. One of my Customer Services Team will be in touch within the next 24 hours to address your comments and resolve your enquiry. It only leaves me to apologise for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Delivery timescales incorrect, leading customers to believe they are receiving free next day delivery when this is not the case! Customer service (both telephone and email) is also appalling with incorrect information and zero assistance being provided by both. Avoid at all costs.”

Helpful Report

Posted 4 years ago

Hi Many thanks for your review regarding your recent experience. I was sorry to read your comments on our website as well as Trustpilot. Having had the opportunity to personally investigate your enquiry I can confirm two key events occurred Your order was placed over a weekend meaning next day delivery occurs on a Tuesday. However, the delay was compounded by a failure on the part of our specialist courier partners who are approved to deliver bladed items not collecting your parcel on time. Rest assured we hold close relationships with our courier partners and your issue will be addressed at our next service review. I was delighted however to learn that after one of my Customer Services Team contacted you that you are more than happy to accept your delivery. Once again please accept my sincere apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,790 reviews