Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product and customer service prompt to respond to request.”

Helpful Report

Posted 4 years ago

Hi Thanks for your kind words about Tower Customer Services and the speed at which we answered your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I bought a Warmlite electric stove heater new (bought originally through e-bay) in a charity shop and discovered that the feet were missing. Not located in the shop so I contacted Tower to see if they could supply the missing feet. After only 24 hours they replied that they could supply those and have sent them on to me. Great thoughtful and rapid service on items not bought directly from them. Well done Tower”

Helpful Report

Posted 4 years ago

Hi Evie I was delighted to read your 5-star review about how our Customer Services Team assisted with your recent enquiry. Many thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Heater great value”

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Posted 4 years ago

Hi Rod Thanks for choosing Tower for your recent purchase. We hope you visit our store front again very soon. Keith - Group Customer Services Manager

Posted 4 years ago

“Been waiting over 2 weeks for my order,not having a good respose from customer service”

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Posted 4 years ago

Hi Shirley, Thanks for your comments regarding the issue you have experienced with the delivery of your parcel. Let me offer my sincere apologies for the inconvenience caused. Having had the opportunity to understand your issue I can confirm there was a problem transferring your parcel across to our courier partners. These issues are very rare. One of my Management Team Samantha has picked up your enquiry and has been in touch with options available to resolve your issue. Once again please accept my apologies. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Ive got a tower airfyer and the timer knob broke off I got in touch with tower about a replacement and within 2 days they got back intouch ,and now a replacement knob is on its way really happy about the level of customer service would defo buy from tower again”

Helpful Report

Posted 4 years ago

Hi Max, I was delighted to read your kind words about how Tower Customer Services resolved your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Customer services was very quick to respond to my questions and they resolved the matter .”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your 5-star review about our Customer Services Team. Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Hi I bought 3 tower xpress for myself and family inside no kebab skewers, frying basket,toasting rack should”

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Posted 4 years ago

“I emailed customer services about my broken air fryer. Got a response really quickly and they have sent out a replacement part straight away.”

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Posted 4 years ago

Hi Jessica, I was delighted to read your 5-star review about your recent contact with Tower Customer Services. Thanks for your wonderful comments Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent precise information to enquiries... prompt attention and clarification”

Helpful Report

Posted 4 years ago

HI Many thanks for your kind words about your recent contact with the Tower Customer Services Team. Here at Tower we always place the customer at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Wow a fantastic company. Contacted them at 10am this morning about breaking our tower coffee pot to the new expresso we brought last month. By lunchtime a new one has been dispatched no questions no quibbles just really good service . Chloe was amazing from customer services. We will always look to buy tower products from now on . So pleased with the coffee maker Thank you”

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Posted 4 years ago

Hi Darren, Thanks so much for your wonderful review of your recent contact with Tower Customer Services. I was delighted to read how Chloe handled your enquiry - Chloe is one of many stars we have within our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Avoid like the plague, tried to make a warranty claimfor a sensor bin lid that won't open they want me to send a video of the bin not opening and despite sending warranty and proof of purchase they want me to send it again separately, they seem to make it as hard as possible to claim warranty,I'll never buy from tower again”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your comments about our warranty claim. I was sorry to read that you feel our warranty process appears to be complicated - this is not the case and to successfully process your warranty we do require certain pieces of information. Having reviewed your enquiry I was delighted to learn your warranty claim has been processed and a replacement sensor bin is on its way to you. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Customer services was very quick to respond to my questions and they resolved the matter the same day. A replacement is being issued under their guarantee. Very happy with the service.”

Helpful Report

Posted 4 years ago

Hi Dennis, It was great to read your 5-star review about how our Customer Services Team here at Tower handled your recent enquiry. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 4 years ago

“I bought an air fryer from Tower. When I received the product, I realized it was too small. So I return it but after I sent it back two weeks, I still not got my refund back. Each time when I email them, they always saying they’re investigating it. They are investigating this with no results coming forward. Customer service is terrible. Each day they come up with the same excuse . Refund is very hard for them, and very hassle. Doesn’t matter if you phone them, or email them every day. They always investigate . I don’t know I can get money back or not. This became very headache.”

Helpful Report

Posted 4 years ago

Hi Many thanks for your important review about the return and refund of your Tower Airfryer. I was sorry to learn of the delays which you encountered. Having had the opportunity to investigate your enquiry I can confirm your refund has been processed and should be received in full shortly. Rest assured a full investigation will take place as a result of your valuable comments. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“It’s good”

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Posted 4 years ago

Hi Thanks for your 5-star review for Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Customer service was super quick and efficient emailed me back right away and ordered my missing parts immediately very happy”

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Posted 4 years ago

Hi Thanks for taking the time to leave your positive comments about our Customer Service within Tower. I have shared your kind words with the team !!! Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service . Regular follow up and resolved to customer satisfaction”

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Posted 4 years ago

Hi Anne I was delighted to read your 5 star review about how Towers Customer Service Team resolved your recent enquiry Many thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent service and communication. New exactly what I was looking for and very prompt in replying to my emails”

Helpful Report

Posted 4 years ago

Hi Christine, Thanks for your wonderful 5-star review. I was delighted to read our Customer Services Team handled your enquiry quickly and efficiently. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Our kettle developed a fault with the thermostat about a year in. The response time from Tower (thank you Liberty!) was first class and everything was sorted out to our satisfaction very quickly.”

Helpful Report

Posted 4 years ago

Hi Steve, Thanks for taking the time to leave your 5-star review about how our Customer Services Team and in particular Liberty resolved your recent enquiry. Liberty is one of our stars within the team and loves speaking with our valued customers. Best wishes. Keith - Group Customer Services Manager

Posted 4 years ago

“Having registered my Square Sensor Bin under the company's 5 year warranty scheme I had to make contact with them 2 1/2 years after registration as the cog part of the lid had disintegrated rendering the lid unusable which was obviously a crucial part of the sensor mechanism. I received a quick response and once I supplied them with photos and a video of the problem the company are now sending me a new bin as a replacement. Excellent communication and customer service delivered by Annie.”

Helpful Report

Posted 4 years ago

Hi Linda, Thanks for getting in touch and leaving your kind words. I was delighted to read Annie had resolved your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I had bought two tower smokeless grills and one had a temperature probe missing so I contacted tower to see if I could buy one. Towers customer service was excellent and sent me one free of charge the next day. I couldn’t ask for a better service.”

Helpful Report

Posted 4 years ago

Hi Gill, Thanks for your review. I was sorry to learn one of the temperature probes was missing - on the rare occasion when things don't go as expected our Customer Services Team are available to resolve your enquiry. Thanks again Keith - Group Customer Service Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,790 reviews