Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a faulty Tower Airfryer and once reported I received a very swift response by customer services that was extremely efficient and resulted in a positive outcome. Thank you for you kind assistance in managing this so well Tower!”

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Posted 4 years ago

Hello Lucy, It was great to read how our Customer Services Team resolved your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic in my kitchen.”

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Posted 4 years ago

Hi Cjristopher, Thanks for your kind review about our Tower products. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Customer service is first class so helpful and informative would definitely purchase again from Tower and very competitive prices”

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Posted 4 years ago

Hello Linda, I was delighted to read your review about Tower Customer Services and its products. We hope you visit our Tower Website again very soon. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Had difficulty registering my product for an extended warranty. I contacted Tower and received a very helpful reply from Sam, who gave me simple but comprehensive steps to follow, which made the process easy. Thanks Sam”

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Posted 4 years ago

Hi Many thanks for your kind words about how Sam helped with your recent enquiry. Sam is one of our supervisors here at Tower Customer Services and always leads by example when it comes to our customers. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“It is an all in one air oven can't recommend enough at it has made cooking a joy again.”

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Posted 4 years ago

Hi Joanne, Many thanks for your 5-star review about your Airfryer. We were delighted to read your comments and your recommendation. We look forward to welcoming you to our Tower Storefront again soon. Keith - Group Customer Services Manager

Posted 4 years ago

“The very fast responses”

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Posted 4 years ago

Hi Many thanks for your 5-star review about the speed with which our Customer Services Team handled your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Sam in Customer Service amazingly helpful - definitely deserves a medal!”

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Posted 4 years ago

Hi Thanks for your kind words about our Customer Services Team and in particular Sam. Sam is one of our supervisors within Customer Services and leads by example with the service she provides to our valuable customers. Best wishes Keith - Customer Services Manager

Posted 4 years ago

“How can I get the free recipe book as advertised on the box. And can I cook cheese on toast. Thanks”

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Posted 4 years ago

Hi Thanks for your contact and your 5-star review. I have arranged for one of my Customer Services Team to contact you within the next 24 hours to respond to all of your questions. Regards Keith - Customer Services Manager

Posted 4 years ago

“What superb customer service, I emailed Tower looking for an instruction manual for an air fryer, I did this one evening at around 10.00pm expecting a reply sometime during the next few days, I was pleasantly surprised when around 5 minutes later I received a reply with a couple of PDF documents for instructions and recipe book. *Brilliant* *Brilliant* *Brilliant*”

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Posted 4 years ago

Hi Peter, Thanks for your wonderful comments about the speedy service received from Tower Customer Services. Here at Tower we always place the customer at the heart of everything we do. Best wishes Keith - Customer Services Manager

Posted 4 years ago

“It’s good and useful”

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Posted 4 years ago

Hi Many thanks for taking the time to leave your kind words about your Tower product. We hope you visit our Tower Store Front again sometime very soon. Keith - Group Customer Services Manager

Posted 4 years ago

“I contacted tower on the 11th April to ask if I could get a replacement timer knob for our air fryer We were contacted by Chloe from customer service and asked for our address and today the 15th we received a new timer knob you could not ask for better service from Tower and especially Chloe she deserves a lot of credit and praise for her excellent service in resolving our problem Many thanks to Chloe and tower”

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Posted 4 years ago

Hi Paul, We appreciate your kind words about our Customer Services Team here at Tower and in particular Chloe. Chloe is one of the many stars we have here at Tower who love to resolve our customer's enquiries. Keith - Group Customer Services Manager

Posted 4 years ago

“I had a faulty air fryer and received really helpful and efficient advice on how to get a refund. Thanks.”

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Posted 4 years ago

Hi Rachel, Thanks for your 5-star review. Whilst I was sorry to learn of the initial problems with your Air Fryer I was pleased to read your enquiry had been fully resolved to your satisfaction. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Great product and customer cate”

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Posted 4 years ago

Hi Joanne, Thanks for your review. Here at Tower, we pride ourselves on providing quality products supported by great Customer Service. Best woshes Keith - Group Customer Services Manager

Posted 4 years ago

“Satisfied customer thanks”

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Posted 4 years ago

Hi Michael, Thanks for your comments. We love to read when our products make our valuable customers satisfied. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Bought a tower air fryer T10739 a week ago. Don’t know how I’ve managed without one all these years. Absolutely love it”

Helpful Report

Posted 4 years ago

Hi I was delighted to read your wonderful comments about our Air Fryer. Thanks for your valuable order - it's greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Good practical design. Useful trays/shelves, reasonably easy to clean and handle. Could benefit from having a slightly longer power cable to help with the ventilation whilst operating. Very helpful user manual”

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Posted 4 years ago

Hi Many thanks for your kind words about your Tower product. We love hearing from our customers. Rest assured your suggestion of a longer power cable has been noted and will be passed across to our Product Development Team. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Very efficient no-fuss replacement for an item under warranty.”

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Posted 4 years ago

Hi Many thanks for your 5-star review about your warranty enquiry. On the rare occasion when things don't go to plan our Customer Services Team is readily available to respond quickly to our valuable customer's enquiries. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“This is my first order, my kettle and toaster are a lovely colour, easy to set up, easy to order and pay, would use again.”

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Posted 4 years ago

Hi Sandra, I was delighted to read your first contact with Tower was a positive one. Thanks for choosing Tower to purchase your Toaster and Kettle. We hope you visit our Tower Store Front again soon. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“I enquired about extending a guarantee on a product I had bought and soon received a comprehensive reply.”

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Posted 4 years ago

Hi Many thanks for the time taken to leave your positive comments about our Customer Services Team. I'm pleased you received a quick and accurate response to your enquiry Keith - Group Customer Services Manager

Posted 4 years ago

“Have bought Tower from the years it was Russell Hobbs and I'm my opinion they still can't be beaten,”

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Posted 4 years ago

Hi Sandra, Thanks for your kind words and for being such a loyal customer of Tower. Regards Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,866 reviews