Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ive got a tower airfyer and the timer knob broke off I got in touch with tower about a replacement and within 2 days they got back intouch ,and now a replacement knob is on its way really happy about the level of customer service would defo buy from tower again”

Helpful Report

Posted 4 years ago

Hi Max, I was delighted to read your kind words about how Tower Customer Services resolved your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Customer services was very quick to respond to my questions and they resolved the matter .”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your 5-star review about our Customer Services Team. Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Hi I bought 3 tower xpress for myself and family inside no kebab skewers, frying basket,toasting rack should”

Helpful Report

Posted 4 years ago

“I emailed customer services about my broken air fryer. Got a response really quickly and they have sent out a replacement part straight away.”

Helpful Report

Posted 4 years ago

Hi Jessica, I was delighted to read your 5-star review about your recent contact with Tower Customer Services. Thanks for your wonderful comments Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent precise information to enquiries... prompt attention and clarification”

Helpful Report

Posted 4 years ago

HI Many thanks for your kind words about your recent contact with the Tower Customer Services Team. Here at Tower we always place the customer at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Wow a fantastic company. Contacted them at 10am this morning about breaking our tower coffee pot to the new expresso we brought last month. By lunchtime a new one has been dispatched no questions no quibbles just really good service . Chloe was amazing from customer services. We will always look to buy tower products from now on . So pleased with the coffee maker Thank you”

Helpful Report

Posted 4 years ago

Hi Darren, Thanks so much for your wonderful review of your recent contact with Tower Customer Services. I was delighted to read how Chloe handled your enquiry - Chloe is one of many stars we have within our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Avoid like the plague, tried to make a warranty claimfor a sensor bin lid that won't open they want me to send a video of the bin not opening and despite sending warranty and proof of purchase they want me to send it again separately, they seem to make it as hard as possible to claim warranty,I'll never buy from tower again”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your comments about our warranty claim. I was sorry to read that you feel our warranty process appears to be complicated - this is not the case and to successfully process your warranty we do require certain pieces of information. Having reviewed your enquiry I was delighted to learn your warranty claim has been processed and a replacement sensor bin is on its way to you. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Customer services was very quick to respond to my questions and they resolved the matter the same day. A replacement is being issued under their guarantee. Very happy with the service.”

Helpful Report

Posted 4 years ago

Hi Dennis, It was great to read your 5-star review about how our Customer Services Team here at Tower handled your recent enquiry. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 4 years ago

“I bought an air fryer from Tower. When I received the product, I realized it was too small. So I return it but after I sent it back two weeks, I still not got my refund back. Each time when I email them, they always saying they’re investigating it. They are investigating this with no results coming forward. Customer service is terrible. Each day they come up with the same excuse . Refund is very hard for them, and very hassle. Doesn’t matter if you phone them, or email them every day. They always investigate . I don’t know I can get money back or not. This became very headache.”

Helpful Report

Posted 4 years ago

Hi Many thanks for your important review about the return and refund of your Tower Airfryer. I was sorry to learn of the delays which you encountered. Having had the opportunity to investigate your enquiry I can confirm your refund has been processed and should be received in full shortly. Rest assured a full investigation will take place as a result of your valuable comments. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“It’s good”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5-star review for Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Customer service was super quick and efficient emailed me back right away and ordered my missing parts immediately very happy”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your positive comments about our Customer Service within Tower. I have shared your kind words with the team !!! Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service . Regular follow up and resolved to customer satisfaction”

Helpful Report

Posted 4 years ago

Hi Anne I was delighted to read your 5 star review about how Towers Customer Service Team resolved your recent enquiry Many thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent service and communication. New exactly what I was looking for and very prompt in replying to my emails”

Helpful Report

Posted 4 years ago

Hi Christine, Thanks for your wonderful 5-star review. I was delighted to read our Customer Services Team handled your enquiry quickly and efficiently. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Our kettle developed a fault with the thermostat about a year in. The response time from Tower (thank you Liberty!) was first class and everything was sorted out to our satisfaction very quickly.”

Helpful Report

Posted 4 years ago

Hi Steve, Thanks for taking the time to leave your 5-star review about how our Customer Services Team and in particular Liberty resolved your recent enquiry. Liberty is one of our stars within the team and loves speaking with our valued customers. Best wishes. Keith - Group Customer Services Manager

Posted 4 years ago

“Having registered my Square Sensor Bin under the company's 5 year warranty scheme I had to make contact with them 2 1/2 years after registration as the cog part of the lid had disintegrated rendering the lid unusable which was obviously a crucial part of the sensor mechanism. I received a quick response and once I supplied them with photos and a video of the problem the company are now sending me a new bin as a replacement. Excellent communication and customer service delivered by Annie.”

Helpful Report

Posted 4 years ago

Hi Linda, Thanks for getting in touch and leaving your kind words. I was delighted to read Annie had resolved your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I had bought two tower smokeless grills and one had a temperature probe missing so I contacted tower to see if I could buy one. Towers customer service was excellent and sent me one free of charge the next day. I couldn’t ask for a better service.”

Helpful Report

Posted 4 years ago

Hi Gill, Thanks for your review. I was sorry to learn one of the temperature probes was missing - on the rare occasion when things don't go as expected our Customer Services Team are available to resolve your enquiry. Thanks again Keith - Group Customer Service Manager

Posted 4 years ago

“Bought a Tower 6 litre Sure Touch pressure cooker last year,the lid blew off about 6 weeks ago,I contacted Tower for a refund ,they told me toncontact the seller,I've emailed them about4 times and had not one reply from them to date,I wish they'd get back to me,so that I can get a refund under the 10 year guarantee,I findvthem a little ignorant,I was good enough to buy their product but their not good enough to honour the ten year guaranntee.”

Helpful Report

Posted 4 years ago

Hi David I was very disappointed to read your review, especially about the lack of responses from Tower Customer Services. Throughout the course of your issue, we have maintained regular and quick dialogue with you and to resolve your enquiry we requested you contact the original retailer to resolve your purchase. It only leaves me to apologise if you feel Tower Customer Services failed to meet your requirements. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Amazing product easy to use”

Helpful Report

Posted 4 years ago

Hi Many thanks for your review about the use of your Tower product. Should you have any enquiries please feel free to get in touch with our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Very quick respond for part I required ,got in 3 days. Very good service!”

Helpful Report

Posted 4 years ago

Hello Pradeep, It was lovely to read your positive comments about how our Customer Services Team resolved your recent enquiry. Here at Tower, we place the customer at the heart of everything we do. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Bought a T17065 air fry oven really enjoying it. Bought some more oil trays from Chloe H (very enthusiastic and helpful). Asked about the rotisserie fork's and shaft, weren't in stock but she was going to send the demo on as my fork's were bent and i can't use. Parcel turned up today (quick delivery) NO rotisserie stuff. When will i getting them. Keep smiling Chloe H and I'll remark the score when missing items turn up.”

Helpful Report

Posted 4 years ago

Hi Daren, Thanks for your review regarding your recent contact with our Customer Services team and in particular Chloe. I was pleased that Chloe handled your enquiry but was sorry to learn that there was an item missing from the recent parcel. After investigating your missing items I can confirm these have been dispatched to you. Regards Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,866 reviews