Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've tried to get replacement bulb for my 12ltr tower air fryer oven 230 volts x 25 watt I've sent emails guess what no answer and I've also tried different outlets to no avail .this will be the last tower pruduct I purchase .customer service rubbish stay clear of these”

Helpful Report

Posted 4 years ago

Hi Victor, We were disappointed to read your comments. Our Customer Services team have safely received your messages - our immediate reply to your messages was that we will be in touch in due course. Due to the popularity of our products there are times when we may take slightly longer to respond to our customers messages. One of our dedicated Customer Services team will be in contact with you within the next 24 hours to resolve your enquiry fully. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“when it came it did not work and I want a refund”

Helpful Report

Posted 4 years ago

Hi We were very disappointed to read your review - especially as we have had no communication from you previously. Our Customer Services team are on hand to respond to any enquiry our customers may make - to this we have written to you today to understand your enquiry further. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“I purchased a kettle that stopped working on day 2. I contacted customer services via an email as there is no telephone number. They issued a return form. I sent it back and have not heard anything since, no replacement no refund! I first contacted customer services on the 9th February, it is now the 2nd of March and still without a kettle and no further response.”

Helpful Report

Posted 4 years ago

Hi I was sorry to read your review about the service you have received from Tower. To confirm we do have a customer services telephone number which is shown on our website. Your faulty kettle was received and inspected by ourselves on 25th February with your replacement being dispatched to you the next working day. Your parcel is on route to you with our courier partners - all of this has been confirmed to you by one of our Customer Services agents. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I had only had my toaster a couple of months and it went faulty. Annie was brilliant, took control of the issue and arranged a replacement the same day! Extremely happy, especially with Annie who I felt went above and beyond.”

Helpful Report

Posted 4 years ago

Hi Maria, I was delighted to read your comments about how Annie resolved your recent enquiry. Annie loves speaking with our valued customers. Thanks from all of the Tower Customer Services Team. Keith - Group Customer Services Manager

Posted 4 years ago

“Great service by Customer Service, quick and easy Item arrived on time as promised. Certainly buy from Tower again. ++++++”

Helpful Report

Posted 4 years ago

Hi I was pleased to read your comments about your order and delivery experience. Please feel free to visit our Tower website soon !!! Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service from Sam. I requested a set of instructions for a TOWER air fryer that I purchased. My request was dealt with super-fast speed and the instruction booklet emailed the same day. Very impressed!”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5 star review about how Sam handled your recent enquiry. Sam is our Customer Service Team Manager and loves helping our valuable customers with their enquiries. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Dealt with my faulty toaster quickly and efficiently! Followed their instructions and new toaster on its way ! Great service from Louise”

Helpful Report

Posted 4 years ago

Hi We really appreciate your kind words about how Louise recently resolved your enquiry. Here at Tower we always place the customer at the heart of evrything we do Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service. Quick & easy to resolve”

Helpful Report

Posted 4 years ago

Hi Karen, Thanks for leaving your review about our Customer Services Team. Its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service. Quick & easy to resolve”

Helpful Report

Posted 4 years ago

Hi Karen, Thanks for leaving your review about our Customer Services Team. Its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Fault has been dealt with magnificently. Replacement appliance is being sent. Very pleased with the service received.”

Helpful Report

Posted 4 years ago

Hi Jimmy, Thanks for taking the time to leave your valuable comments. On the rare occasions where things don't go to plan our Customer Services Team are on hand to resolve your enquiry Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“My hand mixer blade broke and I emailed about a replacement. Louise was most helpful and friendly in her messages and all was sorted in just a few days. Would have been quicker but I wasn't available to contact her quicker.”

Helpful Report

Posted 4 years ago

Hi We really appreciate your kind words about Louise from our Customer Services Team. Louise was delighted to read your kind words. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Quick response to request for instruction manual. Excellent”

Helpful Report

Posted 4 years ago

Hello Mr Jones, I was delighted to read your recent enquiry about an Instruction Manual was handled quickly by our Customer Services Team.. Thanks for choosing Tower. Keith - Group Customer Services Manager

Posted 4 years ago

“I bought the freedom 13 piece cookware set only to find 2 lids were broken I contacted support the problem has been resolved I'm now just waiting for my replacement lids to arrive”

Helpful Report

Posted 4 years ago

Hi Phil, Thanks for getting in touch with Tower Customer Services. I was pleased we resolved your enquiry and offer my personal apologies for the initial issue which occurred. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“By providing a replacement cooking instrustion leaflet for a product. The service was swift and efficient.”

Helpful Report

Posted 4 years ago

Hi Carol, Thanks for your 5 star review about our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent Oven air fryer easy to use”

Helpful Report

Posted 4 years ago

Hi Alan, Thanks for choosing Tower for your Air Fryer. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“By Being a Great sandwich maker.”

Helpful Report

Posted 4 years ago

Hi Kathryn, Thanks for ordering your Sandwich Maker from Tower. Its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Very prompt, friendly and professional service from Customer Service and Delivery Thank you”

Helpful Report

Posted 4 years ago

Hello, I was really please to learn that your delivery experience as well as the contact with our Customer Services Team went smoothly and was handled within a professional manner. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“I received a first rate customer service from Louise who went above and beyond to resolve my problem. Louise was patient (I asked several questions), professional and friendly....and knows her stuff. I won't hesitate to buy from Tower again in the future.”

Helpful Report

Posted 4 years ago

Hi Pat, Thanks for such a wonderful review !!! Louise is one of our many stars we have here within Tower Customer Services and loves speaking with our valued customers. We hope you revisit our website very soon. Keith - Group Customer Services Manager

Posted 4 years ago

“Great customer service from Louise who went the extra mile to solve my problem. I'm very impressed and would definitely buy Tower products again.”

Helpful Report

Posted 4 years ago

Hello, Many thanks for taking the time to leave your kind words - its greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Such a fantastic customer service. Dealt with my query quickly and really pleased to have it all resolved. Thanks so much!”

Helpful Report

Posted 4 years ago

Hi I was pleased to read your recent contact with our Customer Services Team was resolved quickly and efficiently. Best wishes. Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,790 reviews