Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible products, I purchased pan set and cutlery in rose gold, both have discolored and pans have chipped and despite registering and having 3 year warranty Tower will not replace them so warranty is useless plus the pans stick and again they are not interested. Useless company do not buy if you want the items to last and extremely poor customer service”

Helpful Report

Posted 4 years ago

Hi Nicole, Thanks for taking the time to leave your valuable review. I was both disappointed and suprised to read your comments. Within your comments you mention about your pan set - having had the opportunity to review your communications with us there has been no mention of an issue with your pan set. We have provided an explanation about the warranty cover relating to your cutlery set and Im sorry to read that this response is not what you expected. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent, fast response to small missing part!”

Helpful Report

Posted 4 years ago

Hi Thanks for leaving your great review about our Customer Services Team. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Great customer service. Got my situation sorted within 48h. Louise was a great help. Thank you for provide such a great service”

Helpful Report

Posted 4 years ago

Hi Paula, Thanks for taking the time to leave your valuable review about our Customer Services Team. Louise is one of our customer service stars and loves speaking with our customers. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I bought the 4litre pressure cooker when it first came out too many years ago to remember when and cannot remember how much I paid. It has been used almost daily for incredibly quick cooking of all vegetables and soups. It has unfortunately been somewhat disabused at times and like leaving the gas on and eventually burning all water away but it has cleaned up and continued to work well. I have also managed to melt part of the handle on occasions so sadly it is beginning to fall apart. I am hoping to buy a new handle but if not this pressure cooker has earned it’s keep in saved fuel for cooking and my time. Well done Tower for bringing out this smaller model.”

Helpful Report

Posted 4 years ago

Hi Veronica, Thanks for your wonderful words and for returning to Tower to purchase your second Pressure Cooker. Many thanks Keith - Group Customer Services Manager

Posted 4 years ago

“I am very pleased with my Tower mixer model T12033. I found that there was a fault with the mixer blade and Tower replaced it immediately. Excellent customer service. Thank you”

Helpful Report

Posted 4 years ago

Hi Ruth, We really appreciate your 5 star review. On the rare occasion where things dont go to plan our Customer Services Team are on hand to resolve any query our customers may raise. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“I bought a Tower cylinder vacum because it is light weight and easy to store.It is powerfull with a good size dust tank which is easy to empty.Plus it comes in black /copper another good selling point .”

Helpful Report

Posted 4 years ago

Hi We really apprecite the time taken to leave your superb review about our Tower Cylinder Vaccuum Cleaner. Thanks for choosing us for your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“Very disappointed 😞”

Helpful Report

Posted 4 years ago

Hi Debbie Thanks for your review. We were disappointed to read your comments especially as we no record of any previous contact from you. To understand your comments further one of my Customer Services Leadership team will be contacting you shortly Regards Keith - Group Customer Services Manager

Posted 4 years ago

“The customer service was extra special . Not only in arranging the spare shelf needed which had only purchased this morning but that received e mail 2 hours later saying that dispatch arranged and should be with me by end of week 5 * well done to Laura Customer Service E Stott”

Helpful Report

Posted 4 years ago

Hi Edward, Thanks so much for leaving your kind words about how Laura handled your enquiry. Here at Tower our Customer Services Team love resolving our valued customers enquiries. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service. I reported to Annie, the agent assigned , on Wednesday morning that my air fryer was not working. She guided me through the process of enabling them to investigate my report digitally. I received my replacement by lunch time on Wednesday. Although the system work well, I wonder what happens if one does not have the skill or the know how of providing photo and video evidence digitally.”

Helpful Report

Posted 4 years ago

Hi Irene, Thanks for your wonderful review about how Annie resolved your enquiry for your AirFryer. Here at Tower our customers can contact us through a variety of channels including telephone, message and social media. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Lovely capacinos latte.hot chocolate love this coffee machine just what I wanted .this his just perfect .thank you mrs Howard”

Helpful Report

Posted 4 years ago

Hello Mrs Howard, Thanks for your great comments about your Coffee Machine. Enjoy those cappacinos and hot chocolates. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Love Tower products, great design and functional.”

Helpful Report

Posted 4 years ago

Hi Richard, Thanks for taking the time to leave your valuable comments about our products. We hope to visit our store front again soon !!! Keith - Group Customer Services Manager

Posted 4 years ago

“I ordered a Air fryer because I already had one but it was small so I gave my old one to my mum and I brought a bigger one. I was waiting a very long time for it... I called many times being told lots of different reasons way I hadn't received it. Not very happy. I got my Air fryer today but had to wait longer than I thought!!”

Helpful Report

Posted 4 years ago

Hi Frances, Thanks for your valuable comments about your recent order experience. Here at Tower we love hearing from our customers about how we can improve our processes and service. Thankjs Keith - Group Customer Services Manager

Posted 4 years ago

“I sent them back waiting for refund that has not çome”

Helpful Report

Posted 4 years ago

Hi Michael, Thanks for your review - we were disappointed to read your comments about the return of the product you ordered in error. Your parcel was returned to ourselves on 14th March and your refund was issued on 17th March. Within our return instructions it confirmed to allow up to 10 days for your parcel to be received, inspected and your refund to be processed. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I've had good experience in the past but with my latest order the customer service was terrible”

Helpful Report

Posted 4 years ago

Hi Michaela, Thanks for taking the time to leave your comments about your recent customer experience. We were suprised to read your comments especially as we are unable to trace any contact from you via your order number or email address. We would welcome you contacting ourselves with your issues at the following email address customerservice@towerhousewares.co.uk Regards Keith - Group Customer Services Manager

Posted 4 years ago

“The Tower window vac is an excellent product and easy to use. It leaves the windows streak free and sparkling. When it had a little problem my issue was dealt with promptly and efficiently by Louise and I couldn't be happier with the after sales service. The UK could do with more companies like Tower. Well done.”

Helpful Report

Posted 4 years ago

Hi Jo, What a fantstic review to read about our product and the after sales service you recently received. Here at Tower we always place the customer at the heart of everything we do and Louise is one of the stars within our Customer Services Team. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“I ordered an airfryer on 01/03/2022 was told my airfryer would be with me by Monday 14/03/22 still no airfryer Called customer services now said it would be with me on Thursday 17/03/22 I don’t know what to believe anymore. 🤷🏽‍♀️”

Helpful Report

Posted 4 years ago

Hi Sofia, Thanks for your review regarding your recent order experience from Tower. I was sorry to learn of the delays encountered due to the replenishment of stock for this very popular Airfryer. I was pleased to learn your Airfryer has now been delivered to you and once again offer my apologies for the delays. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“thank you Liberty for resolving missing parts of my Tower T17076 and quick responce cheers john be safe”

Helpful Report

Posted 4 years ago

Hi John, Thanks for your kind words about how Liberty solved your recent enquiry. Liberty was delighted to read your comments. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Our airfryer unfortunately became faulty and we were no longer able to use this. I contacted customer services who Initially asked for me to try few things first to get working, as this didn't resolve the issue a replacement fryer was agreed to be with me in 5 days...this was all turned round In a day.”

Helpful Report

Posted 4 years ago

Hi We really appreciate the time taken to leave your 5 star review about our Customer Services Team. On the rare occasions when things dont go to plan our Customer Services Team are available to help our customers. Many thanks Keith - Group Customer Services Manager

Posted 4 years ago

“ordered a air fryer oven on thursday last week at a cost of over £120 for next day delivery did not arrive so emailed still noreply then phoned and was told out of stock but coming in on the 14th so will be dispatched then for tuesday delivery ?still no email to say its been sent which i belive was a lia to get me off the phone still saying in stock on there web site that is wrong they take you money then could not care less .tried to phone today but they are onle open for a couple of hours a day??that is when most people are at work so you waste your time trying to get through and dont answer emails disgusting company have now informed my credit card company keep clear of this company”

Helpful Report

Posted 4 years ago

Hi John, Thanks for your review regarding your recent order. I was sorry to read your comments. Having had the opportunity to investigate your enquiry I can see one of my team emailed you on the same day your order was placed to manage your expectations about the scheduled delivery date. I do notice that you have used 2 different email addresses - one for your order and one for your communication to us. Please accept my apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Ordered a 14.5l oven on Thursday last week for next day Phoned on Friday as the phone lines only open for a couple of hours a day Emailed with no reply Told Friday would be dispatched on Monday still no item sent Disgusting company take your money then could not care will never use this company again keep clear or you will be lied to with any excuse they think of”

Helpful Report

Posted 4 years ago

Tower is rated 4.1 based on 5,866 reviews