Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased tower xpro combo 10 in 1 air fryer, it's a nice product. I found standard accessorie which is mentioned on the box, like heat proof mitts is missing in the company packed box. I would be happy I the company provide it to me”

Helpful Report

Posted 4 years ago

Hi Thanks for your review. I was sorry to read your comments especially as this was the first occasion we had heard from you. I have arranged for one of my team to email you within the next 24 hours to understand your enquiry further. In the meantime please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“bought a twin basket air fryer arrived damaged sent the product back. By the time it arrived back the product had sold out so was refunded but told I will have to wait up to 10 days for my money back when I emailed customer services was told its out of their hands. Have never heard of waiting for money back for damaged goods before needless to say I won't be using tower again”

Helpful Report

Posted 4 years ago

Hi Roseena, I was disappointed to read your review about your recent experience with Tower. Sadly we could not provide a replacement Air Fryer as we had sold out of this model due to its popularity. Within our return instructions and our final message to you we did mention to allow between 5 to 10 working days for the refund to be received in full. Refund timescales are dictated by the payment provider and are unfortunately beyond our control. It only leaves me to apologise for this issue. Keith - Group Customer Services Manager

Posted 4 years ago

“Emailed yesterday regarding the timer dial missing, and got an email back from chloe and getting a replacement sent out straight away. Great service”

Helpful Report

Posted 4 years ago

Hi Thanks for your wonderful review about how Chloe handled your recent enquiry. Regards Keith - Customer Services Manager

Posted 4 years ago

“Had a small issue regarding an adjustment screw on the salt & pepper set that had fallen off and lost. Tower replaced both salt & pepper under their free 3 year extended warranty. Can’t ask for more than that.”

Helpful Report

Posted 4 years ago

Hi Gordon, Thanks for your 5 star review. Here at Tower we pride ourselves on providing quality products supported by a robust extended warranty scheme. Regards Keith - Customer Services Manager

Posted 4 years ago

“Contacted customer service about a broken timer dial and they sent one out the same day at no cost. Very good service.”

Helpful Report

Posted 4 years ago

Hi Lucy, Thanks for taking the time to leave your kind words - they are greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Very pleased with the product, fast efficient service.”

Helpful Report

Posted 4 years ago

Hello, Thanks for choosing Tower for your purchase. I was delighted to read our courier partners delivered your parcel quickly. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Although I had to send a fair amount of information about my broken sensor bin, Chloe the Customer Service Agent dealt promptly with responses to my emails and I was grateful to get a new bin as a result.”

Helpful Report

Posted 4 years ago

Hi Vicky, Thanks for your valuable review. I was pleased to read Chloe had resolved your enquiry with your Sensor Bin. Please accept my sincere apologies if the resolution to your enquiry took longer than you expected it to. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Recently our Tower Scandi T10037G kettle needed a new filter. As I could not find a replacement online I phoned Tower. A very helpful adviser, Laura, said that there were none in stock but that they would try to find one in their workshop. An e-mail quickly arrived saying they would mail one to me and it would arrive in 7-14 days. THE FILTER ARRIVED THE NEXT DAY. Excellent, friendly, efficient service. I would not hesitate to buy Tower products again.”

Helpful Report

Posted 4 years ago

Hi Thanks for your wonderful comments about how Laura resolved your recent enquiry with your Tower Scandi Kettle. I was delighted to read we sourced a filter and it was dispatched to you quickly. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Quick response, quickly sorted, Well done.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your 5 star review about your recent contact with Tower Customer Services. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“The products are good and worth the money,but what tower shouldn't do is offer next day delivery and you get order 2 days later,”

Helpful Report

Posted 4 years ago

Hi Ste, Thanks for your valuable comments about our products and in particular our next day delivery. Having had the opportunity to investigate your enquiry I must apologies for the delays experienced with our courier partners. Rest assured your issue will be addressed during our next service review. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“First time buying a tower xpress tower oven via amazon, after 2 days trying to get it going,no customer service even on a sat morning still not working poor show for some thing costing £100,will not buy again from tower”

Helpful Report

Posted 4 years ago

Hi Terry, Thanks for your review regarding your recent purchase. I was sorry to read your comments. Our Customer Services Team are available from Monday to Friday. We welcomed your telephone call on Monday when we re-opened and look forward to resolving your enquiry in full when you are next available. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Noticed I had lost a couple of silicone covers off the air fryerI didn’t realise they came off, contacted Tower and explained what had happened. They sent out a new set, pleased with their response .”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5 star comments about your Airfryer. On the rare occasions when things dont go to plan then our Customer Services Team are readily available to assist with any quesries received. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Really competitively priced and delivery was on time. Excellent customer service I asked for a bit of advice and within a little while all my questions were answered. Would recommend to anyone.”

Helpful Report

Posted 4 years ago

Hi Adrian, Thanks for taking the time to leave your kind words about our Tower products as well as the recent contact youve had with our Customer Services Team. Our Customer Services Team love hearing from our valued customers. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Emailed tower regarding a replacement timer knob for my air fryer they reply back on the same day and have sent the replacement in the post the same day excellent service! Thank you”

Helpful Report

Posted 4 years ago

Hi We really appreciate the time taken to leave your kind words about how your recent enqyiry was resolved by our Customer Services Team. Take care Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic service in replying to my problem. Cannot fault the party who dealt with me. Thank you for the fast response.”

Helpful Report

Posted 4 years ago

Hi Yasmin, Many thanks for your 5 star review about our Customer Services Team. Its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“I contacted Tower to order a replacement part for my coffee machine. Have been emailing a lady called Louise who's been very nice and helpful!”

Helpful Report

Posted 4 years ago

Hi Alice, Thanks for your 5 star review. Louise is one of our stars within Tower Customer Services who loves speaking with our valued customers. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Having requested a replacement measuring beaker for my Tower Egg Cooker I found Tower's customer service excellent. They responded to my enquiry straight away and the replacement beaker was with me almost immediately. You can't ask for better than that.”

Helpful Report

Posted 4 years ago

Hello, Thanks for taking the time to leave your kind words about how our Customer Services Team resolved your recent enquiry. Many thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Bought 10 in one air fryer direct ,they use Hermes as delivery company and it was just left in the foyer of 11 flats and not out side my door luckily I arrived home an hour later.when unboxed It was clearly broken with the door handle pushed in.Ok I get these things happen so rang them up straight away 3.30pm, phone lines closed only open 10-2 Mon to Fri even though website states 8.30am till 18.00 Mon to Friday so sent a message and a pic to customer service. Waited for a reply but nothing, so phoned them up on the Monday, got told the did not receive the email and they do have people in office till 5 to receive emails,so why have it advertised phone 8.30 till 1800 very misleading,the email did get sent my end so sent it again and lower behold they got it straight away. Then I got told item was out of stock be over 3 weeks.fine can I have a refund please ,so I followed return policy and took to a local shop for it to be collected. It arrived back at tower 3 days later so phoned two days later asking why the money hadn’t gone back in .they said it’s a logistical issue there end. I now have to wait till next week and it will get reviewed. In the mean time I managed to get the air fryer from Argos.so very disappointed with there out of date process all from just wanting to get a product from manufacture, also mentioned any chance of any kind of good will like the chip basket attachment for vehement hassle, a straight No we are not allowed to do anything like that. So be warned not the best company to do business with. And on a whole just very disappointed.”

Helpful Report

Posted 4 years ago

Hi Pete, Thanks for taking the time to leave your review about your recent experience with Tower. I was disappointed to read your comments and would like to address some of the points you raised I can only apologise for your delivery experience and the condition in which your parcel was received - rest assured we hold close links with our courier partners and we will address your issue with them at our next service review. I hope you can appreciate the last 24 months within the COVID pandemic have placed exceptional challenges on organisations Customer Services Teams. We have balanced the safety of our representatives working from home with the ability to respond to our customers communications - to this we took the unprecedented step to reduce our telephone support - I am pleased to confirm this is now returning to our normal opening hours. Finally your last contact with ourselves today (25th March) related to the refund for your returned product - having had the opportunity to investigate your enquiry your parcel was returned to us on 23rd March - within our return instructions we clearly state please allow 5 to 10 working days for the refund to be received in full. It only leaves me to apologise once again for your disappointment. Regards Keith - Group Customer Service Manager

Posted 4 years ago

“great customer service, prompt reply and rectified my query within hours”

Helpful Report

Posted 4 years ago

Hi Sandra, Thanks for your kind words about how our Customer Services Team resolved your recent enquiry. It was great to hear from you. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“5* service. I lost my charger for my window cleaner and spoke to Chloe about this. She was very helpful and sent me a new one very quickly. She kept me informed every step if the way. I totally recommend their products and after sales service. 2nd to none and extremely helpful. Well done and thank you very much.”

Helpful Report

Posted 4 years ago

Hi Caroline, I was delighted to read your 5 star review about how Chloe resolved your recent enquiry. Here at Tower we always place our fantastic customers at the heart of everything we do. Thanks for your recommendation. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,866 reviews