Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“thank you Liberty for resolving missing parts of my Tower T17076 and quick responce cheers john be safe”

Helpful Report

Posted 4 years ago

Hi John, Thanks for your kind words about how Liberty solved your recent enquiry. Liberty was delighted to read your comments. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Our airfryer unfortunately became faulty and we were no longer able to use this. I contacted customer services who Initially asked for me to try few things first to get working, as this didn't resolve the issue a replacement fryer was agreed to be with me in 5 days...this was all turned round In a day.”

Helpful Report

Posted 4 years ago

Hi We really appreciate the time taken to leave your 5 star review about our Customer Services Team. On the rare occasions when things dont go to plan our Customer Services Team are available to help our customers. Many thanks Keith - Group Customer Services Manager

Posted 4 years ago

“ordered a air fryer oven on thursday last week at a cost of over £120 for next day delivery did not arrive so emailed still noreply then phoned and was told out of stock but coming in on the 14th so will be dispatched then for tuesday delivery ?still no email to say its been sent which i belive was a lia to get me off the phone still saying in stock on there web site that is wrong they take you money then could not care less .tried to phone today but they are onle open for a couple of hours a day??that is when most people are at work so you waste your time trying to get through and dont answer emails disgusting company have now informed my credit card company keep clear of this company”

Helpful Report

Posted 4 years ago

Hi John, Thanks for your review regarding your recent order. I was sorry to read your comments. Having had the opportunity to investigate your enquiry I can see one of my team emailed you on the same day your order was placed to manage your expectations about the scheduled delivery date. I do notice that you have used 2 different email addresses - one for your order and one for your communication to us. Please accept my apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Ordered a 14.5l oven on Thursday last week for next day Phoned on Friday as the phone lines only open for a couple of hours a day Emailed with no reply Told Friday would be dispatched on Monday still no item sent Disgusting company take your money then could not care will never use this company again keep clear or you will be lied to with any excuse they think of”

Helpful Report

Posted 4 years ago

“When I ordered my fryer and pressed next day delivery I didn't realise a hurricane was going to hit Britain that evening! But bless them my order was delivered on Sunday morning about 10am instead of Saturday! Very happy with my purchase.”

Helpful Report

Posted 4 years ago

Hi Thanks for your fantastic review. Our courier partners do a great job ensuring our customers receive their parcels on time. Thanks for your order. Keith - Group Customer Services Manager

Posted 4 years ago

“After ordering a number of items for next day delivery on 26th feb, I am still awaiting items and for the ones I have received I’ve had to chase them every step of the way. None of the delays were communicated to me without me chasing. Appalling customer service.”

Helpful Report

Posted 4 years ago

Hi Caroline, Thanks for taking the time to leave your valuable review about your recent delivery experience. I was sorry to learn of these difficulties. Rest assured I will be addressing your issue with our courier partners at our next service review meeting. Once again please accept my sincere apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“In October '21 I bought a Tower RVL30 Cordless vacuum cleaner in Kilkenny, Ireland. I didn't register the purchase for guarantee . it is great, handy and easy to use. However somehow I mislaid the charger and it just cant be found. I emailed Tower as I couldn't find a charger on the website, I feared that I would have to buy another RVL30 to get the right charger. I received an immediate response from Laura that a new charger would be sent free of charge!! Turned out that shipment to Southern ireland a problem now so the charger is now on the way to my daughter in Belfast. What a service! Brilliant!!”

Helpful Report

Posted 4 years ago

Hi Emmet, Thanks for your 5-star review about our Customer Services Team. Here at Tower we always place our valuable customers at the heart of everything we do. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Great fast support. Uploaded my Receipt sent photos and received a replacement part within a week. Brilliant customer services polite and helpful Top marks. Thankyou”

Helpful Report

Posted 4 years ago

Hi Steve, It was so pleasing to read your kind words about how our Customer Services Team handled your recent enquiry. Thanks for choosing Tower. Keith - Group Customer Services Manager

Posted 4 years ago

“The kettle that I ordered arrived slightly damaged. One phone call, that was answered immediately, to Tower and a replacement was shipped for next day delivery. Now THAT is customer service.”

Helpful Report

Posted 4 years ago

Hi Mike, What a wonderful review to read Our Customer Services Team were delighted to resolve your enquiry. Thanks Keith - Customer Services Manager

Posted 4 years ago

“Disgusting service I have waited over 2 weeks for my delivery and still havent received my order I have sent countless emails explaining the situation and they are promising my parcel will be delivered by a certain date but never arrives I will not be ordering again of this site absolute shambles!!”

Helpful Report

Posted 4 years ago

Hi Amy, We were very surprised to read your review about the delivery of your parcel. Having checked our messaging platform it shows none of the countless emails you mention in your review. Please get in touch with our Customer Services Team at customerservice@towerhousewares.co.uk where we would be delighted to assist with your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent Service”

Helpful Report

Posted 4 years ago

Hi Wendy Thanks for taking the time to leave your 5-star review about the service you recently received from Tower. Your comments are greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service. All was dealt with very Efficiently and quickly. The appliances are being replaced.”

Helpful Report

Posted 4 years ago

Hi Ann, Thanks for taking the time to leave your comments about your recent contact with our Customer Services Team. I was pleased to read your enquiry was resolved quickly and efficiently. Thanks again Keith - Grop Customer Services Manager

Posted 4 years ago

“Excellent customer service around when my microwave become faulty and it had to be replaced.”

Helpful Report

Posted 4 years ago

Hi Cherry, Thanks for your kind words. On the rare occasions where things don't go to plan our Customer Services team are readily available to resolve our valued customers enquiry. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

Hi Wendy Thanks for your 5 star review about the service you have recently received from Tower. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“It brilliant enjoying it sort of learning to cook a bit”

Helpful Report

Posted 4 years ago

Hi Thanks for choosing Tower to make your purchase. It's greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“I have ordered Tower pressure cooker 22cm 2 Sealing Rings on 1st of March. I have received my parcel 4th of March. I opened the box and my both Rings are in wrong size. You send me 20cm Rings. I'm really disappointed. Because I needed Rings urgently. I have emailed to customer services but you didn't reply. How should I return this and send me my ordered item. You send me wrong item”

Helpful Report

Posted 4 years ago

Hi Hamid, Thanks for your review. I must offer my sincere apologies for the receipt of the incorrect product - having had the opportunity to investigate your enquiry I can confirm this was attributed to an error within our Warehouse. I believe you have contacted us by telephone and the issue has been resolved. Once again please accept my apologies for the inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“Ive got the ten in one air fryer oven , great product ,my only complaint is that the flex is too short , meaning you have to site it near to a wall socket which in many cases is not available .”

Helpful Report

Posted 4 years ago

Hi Ron, Thanks for your comments about our 10 in 1 Airfryer. We love to hear from our customers about how we can improve our products - rest assured your comments have been forwarded to our Product development Team. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Louise has provided an excellent customer service to me. She has made a quick response and help for arranging to let me have a replacement spare part for my recently purchased air fryer. Many thanks to Louise.”

Helpful Report

Posted 4 years ago

Hello, I was delighted to read your comments about how Louise recently handled your enquiry. Louise is one of the many stars we have within our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Bought an Air Dyer 25th March, arrived couple of days later, small concern about the draw, one side doesn’t fit quite right, so just asked twice if it was ok, no answer what so ever, customer service very disappointed,”

Helpful Report

Posted 4 years ago

Hi Ian, Thanks for taking the time to leave your review about your Air Fryer. I was disappointed to read your review. Having had the opportunity to investigate your enquiry we have responded to your message - indeed we are currently awaiting your reply to resolve your issue fully. We look forward to hearing from you. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service from Laura who helped me through a very tricky phone transfer and sorted my problem .”

Helpful Report

Posted 4 years ago

Hello Judith, Thanks for taking the time to leave your comments about how Laura helped you with your recent enquiry. Laura was delighted to read your comments Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,790 reviews