Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I ordered my fryer and pressed next day delivery I didn't realise a hurricane was going to hit Britain that evening! But bless them my order was delivered on Sunday morning about 10am instead of Saturday! Very happy with my purchase.”

Helpful Report

Posted 4 years ago

Hi Thanks for your fantastic review. Our courier partners do a great job ensuring our customers receive their parcels on time. Thanks for your order. Keith - Group Customer Services Manager

Posted 4 years ago

“After ordering a number of items for next day delivery on 26th feb, I am still awaiting items and for the ones I have received I’ve had to chase them every step of the way. None of the delays were communicated to me without me chasing. Appalling customer service.”

Helpful Report

Posted 4 years ago

Hi Caroline, Thanks for taking the time to leave your valuable review about your recent delivery experience. I was sorry to learn of these difficulties. Rest assured I will be addressing your issue with our courier partners at our next service review meeting. Once again please accept my sincere apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“In October '21 I bought a Tower RVL30 Cordless vacuum cleaner in Kilkenny, Ireland. I didn't register the purchase for guarantee . it is great, handy and easy to use. However somehow I mislaid the charger and it just cant be found. I emailed Tower as I couldn't find a charger on the website, I feared that I would have to buy another RVL30 to get the right charger. I received an immediate response from Laura that a new charger would be sent free of charge!! Turned out that shipment to Southern ireland a problem now so the charger is now on the way to my daughter in Belfast. What a service! Brilliant!!”

Helpful Report

Posted 4 years ago

Hi Emmet, Thanks for your 5-star review about our Customer Services Team. Here at Tower we always place our valuable customers at the heart of everything we do. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Great fast support. Uploaded my Receipt sent photos and received a replacement part within a week. Brilliant customer services polite and helpful Top marks. Thankyou”

Helpful Report

Posted 4 years ago

Hi Steve, It was so pleasing to read your kind words about how our Customer Services Team handled your recent enquiry. Thanks for choosing Tower. Keith - Group Customer Services Manager

Posted 4 years ago

“The kettle that I ordered arrived slightly damaged. One phone call, that was answered immediately, to Tower and a replacement was shipped for next day delivery. Now THAT is customer service.”

Helpful Report

Posted 4 years ago

Hi Mike, What a wonderful review to read Our Customer Services Team were delighted to resolve your enquiry. Thanks Keith - Customer Services Manager

Posted 4 years ago

“Disgusting service I have waited over 2 weeks for my delivery and still havent received my order I have sent countless emails explaining the situation and they are promising my parcel will be delivered by a certain date but never arrives I will not be ordering again of this site absolute shambles!!”

Helpful Report

Posted 4 years ago

Hi Amy, We were very surprised to read your review about the delivery of your parcel. Having checked our messaging platform it shows none of the countless emails you mention in your review. Please get in touch with our Customer Services Team at customerservice@towerhousewares.co.uk where we would be delighted to assist with your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent Service”

Helpful Report

Posted 4 years ago

Hi Wendy Thanks for taking the time to leave your 5-star review about the service you recently received from Tower. Your comments are greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service. All was dealt with very Efficiently and quickly. The appliances are being replaced.”

Helpful Report

Posted 4 years ago

Hi Ann, Thanks for taking the time to leave your comments about your recent contact with our Customer Services Team. I was pleased to read your enquiry was resolved quickly and efficiently. Thanks again Keith - Grop Customer Services Manager

Posted 4 years ago

“Excellent customer service around when my microwave become faulty and it had to be replaced.”

Helpful Report

Posted 4 years ago

Hi Cherry, Thanks for your kind words. On the rare occasions where things don't go to plan our Customer Services team are readily available to resolve our valued customers enquiry. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

Hi Wendy Thanks for your 5 star review about the service you have recently received from Tower. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“It brilliant enjoying it sort of learning to cook a bit”

Helpful Report

Posted 4 years ago

Hi Thanks for choosing Tower to make your purchase. It's greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“I have ordered Tower pressure cooker 22cm 2 Sealing Rings on 1st of March. I have received my parcel 4th of March. I opened the box and my both Rings are in wrong size. You send me 20cm Rings. I'm really disappointed. Because I needed Rings urgently. I have emailed to customer services but you didn't reply. How should I return this and send me my ordered item. You send me wrong item”

Helpful Report

Posted 4 years ago

Hi Hamid, Thanks for your review. I must offer my sincere apologies for the receipt of the incorrect product - having had the opportunity to investigate your enquiry I can confirm this was attributed to an error within our Warehouse. I believe you have contacted us by telephone and the issue has been resolved. Once again please accept my apologies for the inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“Ive got the ten in one air fryer oven , great product ,my only complaint is that the flex is too short , meaning you have to site it near to a wall socket which in many cases is not available .”

Helpful Report

Posted 4 years ago

Hi Ron, Thanks for your comments about our 10 in 1 Airfryer. We love to hear from our customers about how we can improve our products - rest assured your comments have been forwarded to our Product development Team. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Louise has provided an excellent customer service to me. She has made a quick response and help for arranging to let me have a replacement spare part for my recently purchased air fryer. Many thanks to Louise.”

Helpful Report

Posted 4 years ago

Hello, I was delighted to read your comments about how Louise recently handled your enquiry. Louise is one of the many stars we have within our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Bought an Air Dyer 25th March, arrived couple of days later, small concern about the draw, one side doesn’t fit quite right, so just asked twice if it was ok, no answer what so ever, customer service very disappointed,”

Helpful Report

Posted 4 years ago

Hi Ian, Thanks for taking the time to leave your review about your Air Fryer. I was disappointed to read your review. Having had the opportunity to investigate your enquiry we have responded to your message - indeed we are currently awaiting your reply to resolve your issue fully. We look forward to hearing from you. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service from Laura who helped me through a very tricky phone transfer and sorted my problem .”

Helpful Report

Posted 4 years ago

Hello Judith, Thanks for taking the time to leave your comments about how Laura helped you with your recent enquiry. Laura was delighted to read your comments Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I've tried to get replacement bulb for my 12ltr tower air fryer oven 230 volts x 25 watt I've sent emails guess what no answer and I've also tried different outlets to no avail .this will be the last tower pruduct I purchase .customer service rubbish stay clear of these”

Helpful Report

Posted 4 years ago

Hi Victor, We were disappointed to read your comments. Our Customer Services team have safely received your messages - our immediate reply to your messages was that we will be in touch in due course. Due to the popularity of our products there are times when we may take slightly longer to respond to our customers messages. One of our dedicated Customer Services team will be in contact with you within the next 24 hours to resolve your enquiry fully. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“when it came it did not work and I want a refund”

Helpful Report

Posted 4 years ago

Hi We were very disappointed to read your review - especially as we have had no communication from you previously. Our Customer Services team are on hand to respond to any enquiry our customers may make - to this we have written to you today to understand your enquiry further. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“I purchased a kettle that stopped working on day 2. I contacted customer services via an email as there is no telephone number. They issued a return form. I sent it back and have not heard anything since, no replacement no refund! I first contacted customer services on the 9th February, it is now the 2nd of March and still without a kettle and no further response.”

Helpful Report

Posted 4 years ago

Hi I was sorry to read your review about the service you have received from Tower. To confirm we do have a customer services telephone number which is shown on our website. Your faulty kettle was received and inspected by ourselves on 25th February with your replacement being dispatched to you the next working day. Your parcel is on route to you with our courier partners - all of this has been confirmed to you by one of our Customer Services agents. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I had only had my toaster a couple of months and it went faulty. Annie was brilliant, took control of the issue and arranged a replacement the same day! Extremely happy, especially with Annie who I felt went above and beyond.”

Helpful Report

Posted 4 years ago

Hi Maria, I was delighted to read your comments about how Annie resolved your recent enquiry. Annie loves speaking with our valued customers. Thanks from all of the Tower Customer Services Team. Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,866 reviews