Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a replacement jug promptly. Many thanks Annie xx”

Helpful Report

Posted 4 years ago

Hi Grace, Thanks for taking the time to leave your kind words about how Annie recently handled your Customer Service enquiry. Thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Annie was quick to answer the phone and dealt with my enquiry very efficiently. problem resolved within a few hours.”

Helpful Report

Posted 4 years ago

Hi John & Symone, Thanks for your kind words on how Annie handled your recent enquiry. Annie is a superstar here at Tower and loves speaking with our valuable customers. Keith - Group Customer Services Manager

Posted 4 years ago

“They arranged to send a replacement timer switch and immediately sent an instructional video.”

Helpful Report

Posted 4 years ago

Hi Mary, I was delighted to read that our Customer Services Team resolved your enquiry fully. Thanks for contacting Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I purchased an Airfryer which worked perfectly well but one of the racks was broken. My call to Customer service was a real professional friendly chat that sorted the issue out at once. The replacement rack is on its way. Thanks Louise, You have given me great confidence in the Tower company. Thanks for being so good and gracious.”

Helpful Report

Posted 4 years ago

Hi Michael, I was delighted to read your 5-star review regarding how Louise resolved your recent enquiry. I have forwarded your kind words across to Louise. Many thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Had a broken timer knob on an air fryer. There were no spare parts shown on the web site to buy. Contacted Customer support who were really helpful and found a spare one for me.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your 5-star review about how our Customer Services Team handled your recent enquiry. Here at Tower we always place the customer at the heart of everything we do. Keith - Group Customer Services Manager

Posted 4 years ago

“I had a query about a product ie did Tower have any recipe books and where could I obtain accessories for our new airfryer. Received a very informative reply which answered my questions and gave me some useful links. Helpful lady.”

Helpful Report

Posted 4 years ago

Hi Thanks for your wonderful 5-star review about how our Customer Services Team handled your recent enquiry. We love hearing from our valuable customers. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“The service we received from Annie was excellent! The replacement Pressure cooker was dispatched quickly . I would recommend Tower to all.”

Helpful Report

Posted 4 years ago

Hi We appreciate your 5-star review about how Annie handled your enquiry recently. Annie loves speaking with our valued customers to resolve their enquiries. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Love my tower air fryer just needed to get some appliances as I brought it secondhand. Tower are good value in spare parts”

Helpful Report

Posted 4 years ago

Hi Janet, Thanks for your kind words. I was delighted you purchased your accessories from our Tower website. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“What can I write ! A first-class service by the lady called Annie who has been sorting the problem for me im now waiting for a replacement Big Thank you once again Annie 100% service”

Helpful Report

Posted 4 years ago

Hi Christine, What a fantastic review to receive !!!! Annie was delighted to read your kind words about how she handled your recent enquiry. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent service and pleased with my products.”

Helpful Report

Posted 4 years ago

Hi Kelly, We were delighted to read your 5-star review about our service and products - its greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Replacement part needed. Megan was very efficient and helpful. Obviously a company that has a very good after sales service”

Helpful Report

Posted 4 years ago

Hi Lord Anthony, We appreciate the time taken to leave your kind words about our Customer Services Team as in particular Megan. I've forwarded to comments to Megan. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Delivery arrived within 2 days, excellent service.”

Helpful Report

Posted 4 years ago

Hi Sue, Thanks for your 5-star comments about your recent delivery experience. Our courier partners work hard to ensure our valued customer's parcels are delivered on time. I've forwarded your comments to our courier partners. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Great product, great service, and a very friendly person on the other end of the phone by the name of Megan answering a question I had, thanks Megan for your response.”

Helpful Report

Posted 4 years ago

Hi Diane, Thanks for your kind words and 5-star review about our Customer Services Team and in particular Megan. Megan loves speaking with our valuable customers and was delighted to read your comments. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Fabulous aftercare”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your 5-star review about our Customer Services Team. Here at Tower we always place the customer at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I bought a soup maker at the end of 2021 and use it twice a week . However noticed that the ‘blend’ mode didn’t work. I tried a few times, following instructions in the booklet to completely unplug to reset but still no success. Contacted customer services and Azmina arranged a new replacement which was delivered within 2 days. I’ve Just used it to make some lovely soup and the blender works perfectly. Thanks Azmina & Team 👏🏻👏🏻”

Helpful Report

Posted 4 years ago

Hi Helena, Thanks for your wonderful review about how Azmina and the Customer Services Team resolved your recent enquiry. We hope you enjoy using your replacement Soup Maker. The soup looks delicious !!! Keith - Group Customer Services Manager

Posted 4 years ago

“I bought a griddle pan may 2021 it is still in warranty have emailed numerous times with no reply. Personally a rubbish aftersales firm.And products no better.”

Helpful Report

Posted 4 years ago

Hi Teresa, Many thanks for your comments. We were disappointed to read your review. Due to the popularity of the Tower products, we have been inundated with customer enquiries and post Christmas we are taking slightly longer than expected to get to our valuable customer messages. Having investigated your comments we were concerned about the numerous messages you mention - we have 2 messages from you and one of my Senior Customer Advisors has responded to you addressing all of the points you raise. It only leaves me to apologise for the shortfall in the normal exceptional level of customer service we provide to our valued customers. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Fabulous airfryer had it for 1 week and I dint know how I loved without one, haven't used rotisserie as yet but I'm sure it will be fabulous, very pleased with this purchase”

Helpful Report

Posted 4 years ago

Hi Michelle, Thanks for taking the time to leave your 5-star review about the purchase of your Air Fryer. We hope to welcome you back to our Tower website again soon. Keith - Group Customer Services Manager

Posted 4 years ago

“I’m really pleased with my Tower dual basket air fryer. I would definitely recommend it.”

Helpful Report

Posted 4 years ago

Hi Thanks for your valuable order for the Tower dual basket air fryer - it's greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“A simple solution, with pictures, to lead the dingbat customer who couldn't register their warranty, me that is. Thank you Annie for support and clarity”

Helpful Report

Posted 4 years ago

Hi Thanks for your kind review about how Annie helped in registering your warranty. I was pleased to learn everything has been resolved. Take care Keith - Group Customer Services Manager

Posted 4 years ago

“Called customer services at Tower Housewares today. Exceptional customer service from Annie, confident friendly and professional. Went that extra mile. You are a true credit to Tower Housewares Annie. Thank you. Kind Regards, Sue Gollins”

Helpful Report

Posted 4 years ago

Hi Sue, Thanks so much for taking the time to leave your kind words about how Annie within Customer Services recently handled your enquiry. Annie was delighted to read your review. Best wishes Keith - Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,790 reviews