Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt , personal, caring, helpful service . Couldn’t ask for more”

Helpful Report

Posted 4 years ago

Hi We really appreciate your 5 star review. Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Customer Services Manager

Posted 4 years ago

“i bought a Tower air fryer in 2020 and registered the air fryer online with tower to extend the warranty.two year later the air fryer stopped working and I connected Tower to explain the problem. Louise answered my call and from the minute I spoke to Louise I knew my problem is going to be sorted. What a brilliant customer service. So professional. I was offered a replacement air fryer which was even more expensive and bigger than the original one. My replacement arrived on time and I am back to healthy eating again. I love my new air fryer.Thank you so much for such a wonderful customer service. I am a very happy customer.”

Helpful Report

Posted 4 years ago

Hi Fawzia, I was delighted to read your 5-star review about how Louise recently handled your enquiry. Louise loves speaking with our valued customers and resolving any enquiry they may raise. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“It was dealt with very quickly my problem by Annie just waiting on part thanks a lot service so far brilliant”

Helpful Report

Posted 4 years ago

Hi Wyn, Thanks for your wonderful review about how Annie recently resolved your enquiry. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“I really love Tower products. I have a matching pink glitz kettle, toaster and microwave. I was hoping to get a matching coffee machine. I like the Cavaletto range coffeemaker but unfortunately it isn't available in pink glitz. I had excellent help from Chloe in Customer Services who guided me to other possible options and helped me to make a purchase. I can't wait for my coffee machine to arrive.”

Helpful Report

Posted 4 years ago

Hi Colette, Thanks for taking the time to leave your 5-star review about how Chloe handled your recent enquiry. We were delighted to read your comments. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Very happy with my purchase tower 10 in 1, fast delivery and very easy to use”

Helpful Report

Posted 4 years ago

Hi Maria, Thanks for the time taken to leave your kind words about your recent purchase. We hope you enjoy using your 10 in 1 Tower Airfryer. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Fast delivery and best prices available!”

Helpful Report

Posted 4 years ago

Hi Thanks for your valuable comments. Here at Tower, we work with our courier partners to ensure our customer's parcels are delivered quickly. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Love this new range off black and rose gold looks great in the kitchen. Now i'm hooked.”

Helpful Report

Posted 4 years ago

Hi Louise, We loved reading your review about how much you like our Black and Rose Gold range We hope you visit our Tower website again soon. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Good service. Would recommend.”

Helpful Report

Posted 4 years ago

Hi Thanks for leaving your kind review and your recommendation of Tower. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent product great service all round quality”

Helpful Report

Posted 4 years ago

Hi Thomas, Thanks for your great comments about your Tower product and the service you have recently received. We look forward to welcoming you to our website again soon. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Easy to find and order”

Helpful Report

Posted 4 years ago

Hi Lisa, Thanks for your valuable comments about your order experience. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent product, just what I expected from Tower. A pan for everything, from the hob to the oven.”

Helpful Report

Posted 4 years ago

Hi Joan, Thanks for your wonderful 5-star review. We hope you revisit our Tower website soon. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Product as described just what I needed excellent product.. but unfortunately delivery was a shambles, typical Hermes standard!”

Helpful Report

Posted 4 years ago

Hi Frank, Thanks for your valuable review. I was sorry to see the condition of your parcel upon receipt. Rest assured we have regular meetings with our courier partners and the photograph you have forwarded will be addressed in our next meeting. On behalf of our courier partners and Tower please accept my personal and sincere apologies. Regards Keith - Customer Services Manager

Posted 4 years ago

“Perfect little device”

Helpful Report

Posted 4 years ago

Hi We appreciate your 5-star review and your order. We hope you visit our Tower Store Front again very soon. Regards Keith - Customer Services Manager

Posted 4 years ago

“Prompt response providing requested information from Sam in customer service.”

Helpful Report

Posted 4 years ago

Hi Sue, Thanks for taking the time to leave your positive comments about how Sam within our Customer Services team resolved your recent enquiry. Sam loves speaking with our valued customers and was overjoyed to read your review. Best wishes Keith - Customer Services Manager

Posted 4 years ago

“Very quick response to my query from customer service. More than happy with the solution.”

Helpful Report

Posted 4 years ago

Hi Jeanette, It was great to read your 5 star review - thanks for taking the time to leave your comments about our Customer Services team. Thanks Keith - Customer Services Manager

Posted 4 years ago

“Thanks all good”

Helpful Report

Posted 4 years ago

Hi John, Thanks for taking the time to leave your 5-star review. It's greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“I ordered some air fryer spare parts namely a base and a basket as mine although only 12 months old has started to lose the non stick coating. I did pay for next day delivery but I ordered after 2pm so did not arrive until Monday. I was sent the wrong cheaper spares completely and on calling customer services I was asked to prove they were the wrong items??? I felt like a criminal and a liar. The invoice had the correct order numbers. I took photos of everything including a download of their webpage highlighting what I had received was wrong and emailed this to them. Two hours on nothing I then called again to ask what was happening. I spoke to a different advisor who confirmed the wrong items had been sent and said she would send me a returns label. Again this wasn’t done, yet again another phone call, again a promise to send the returns label within 30 minutes that was two and a half hours ago. I’ve asked to speak to a supervisor but apparently they are not available for 48 hours! Based on this experience I would not deal with Tower again. Their customer service leaves a lot to be desired and one advisor needs to take a course on people skills and dealing with the public!”

Helpful Report

Posted 4 years ago

Hi Sue, Many thanks for taking the time to leave your review about your recent experience with our Customer Services Team. I was disappointed to read your comments. Our front line customer services advisors speak with thousands of customers per month and undertake regular coaching and training to ensure we always provide the highest level of customer experience. My investigations show that your correct products have been delivered. Please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“couldn't be happier halves the cooking time for our family excellent product highly recommend”

Helpful Report

Posted 4 years ago

Hi Thanks for your kind words and valuable purchase. Its great when we read how happy our products make our customers. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“I bought the 10 in 1 Air fryer oven, I absolutely love it!!! No more bending down to put things in and out of my main oven, everything I've cooked so far has come out perfect, so glad I chose this one,I experimented and made a sponge cake, lower heat and rack next time but cake still came out OK. I highly recommend this product”

Helpful Report

Posted 4 years ago

Hi Julie, Thanks so much for your kind words about our 10 in 1 Air Fryer. I'm sure your sponge cake tasted delicious. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Nice smell.”

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Posted 4 years ago

Thanks for your review

Posted 4 years ago

Tower is rated 4.2 based on 5,790 reviews