Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,884 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,884 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dealt with my faulty toaster quickly and efficiently! Followed their instructions and new toaster on its way ! Great service from Louise”

Helpful Report

Posted 4 years ago

Hi We really appreciate your kind words about how Louise recently resolved your enquiry. Here at Tower we always place the customer at the heart of evrything we do Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service. Quick & easy to resolve”

Helpful Report

Posted 4 years ago

Hi Karen, Thanks for leaving your review about our Customer Services Team. Its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service. Quick & easy to resolve”

Helpful Report

Posted 4 years ago

Hi Karen, Thanks for leaving your review about our Customer Services Team. Its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Fault has been dealt with magnificently. Replacement appliance is being sent. Very pleased with the service received.”

Helpful Report

Posted 4 years ago

Hi Jimmy, Thanks for taking the time to leave your valuable comments. On the rare occasions where things don't go to plan our Customer Services Team are on hand to resolve your enquiry Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“My hand mixer blade broke and I emailed about a replacement. Louise was most helpful and friendly in her messages and all was sorted in just a few days. Would have been quicker but I wasn't available to contact her quicker.”

Helpful Report

Posted 4 years ago

Hi We really appreciate your kind words about Louise from our Customer Services Team. Louise was delighted to read your kind words. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Quick response to request for instruction manual. Excellent”

Helpful Report

Posted 4 years ago

Hello Mr Jones, I was delighted to read your recent enquiry about an Instruction Manual was handled quickly by our Customer Services Team.. Thanks for choosing Tower. Keith - Group Customer Services Manager

Posted 4 years ago

“I bought the freedom 13 piece cookware set only to find 2 lids were broken I contacted support the problem has been resolved I'm now just waiting for my replacement lids to arrive”

Helpful Report

Posted 4 years ago

Hi Phil, Thanks for getting in touch with Tower Customer Services. I was pleased we resolved your enquiry and offer my personal apologies for the initial issue which occurred. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“By providing a replacement cooking instrustion leaflet for a product. The service was swift and efficient.”

Helpful Report

Posted 4 years ago

Hi Carol, Thanks for your 5 star review about our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent Oven air fryer easy to use”

Helpful Report

Posted 4 years ago

Hi Alan, Thanks for choosing Tower for your Air Fryer. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“By Being a Great sandwich maker.”

Helpful Report

Posted 4 years ago

Hi Kathryn, Thanks for ordering your Sandwich Maker from Tower. Its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Very prompt, friendly and professional service from Customer Service and Delivery Thank you”

Helpful Report

Posted 4 years ago

Hello, I was really please to learn that your delivery experience as well as the contact with our Customer Services Team went smoothly and was handled within a professional manner. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“I received a first rate customer service from Louise who went above and beyond to resolve my problem. Louise was patient (I asked several questions), professional and friendly....and knows her stuff. I won't hesitate to buy from Tower again in the future.”

Helpful Report

Posted 4 years ago

Hi Pat, Thanks for such a wonderful review !!! Louise is one of our many stars we have here within Tower Customer Services and loves speaking with our valued customers. We hope you revisit our website very soon. Keith - Group Customer Services Manager

Posted 4 years ago

“Great customer service from Louise who went the extra mile to solve my problem. I'm very impressed and would definitely buy Tower products again.”

Helpful Report

Posted 4 years ago

Hello, Many thanks for taking the time to leave your kind words - its greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Such a fantastic customer service. Dealt with my query quickly and really pleased to have it all resolved. Thanks so much!”

Helpful Report

Posted 4 years ago

Hi I was pleased to read your recent contact with our Customer Services Team was resolved quickly and efficiently. Best wishes. Keith - Group Customer Services Manager

Posted 4 years ago

“5 star service . Fantastic customer service from Louise. Had a problem with a product and she resolved quickly and professionally. Thank you.”

Helpful Report

Posted 4 years ago

Hello Mark, Thanks so much for your 5 star review. I've forwarded your review across to Louise who was delighted. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“What a fantasic customer service delt with my problem and sorted it so fast will buy from them again”

Helpful Report

Posted 4 years ago

Hello Mr Walker, Thanks for taking the time to leave your comments about our Customer Services Team. Here at Tower the service we provide to our customers is so important to us. We hope you visit our website again soon. Keith - Group Customer Services Manager

Posted 4 years ago

“Chloe was very helpful in resolving our problem.”

Helpful Report

Posted 4 years ago

Hello, Thanks for leaving your comments about Chloe within our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Reasonably priced and modern looking”

Helpful Report

Posted 4 years ago

Hi Wendy, Thanks for your 5 star review. At Tower we always want to provide state of the art products at competitive prices. Thanks for choosing Tower. Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic customer service from chloe. Had a problem with a product and she resolved quickly and professionally.”

Helpful Report

Posted 4 years ago

Hi Adam, Thanks for taking the time to leave your kind words about Chloe within our Customer Services Team. I was pleased to read your recent contact with Tower Customer Services was handled quickly and professionally. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“These are, without a shadow of a doubt, the worst products I have ever had the misfortune of using. Everyone involved in the creation of these products should be utterly ashamed of themselves. Avoid like the plague.”

Helpful Report

Posted 4 years ago

Hi I was disappointed to read your review especially as we have had no contact from you about your issue. As a result of your comments one of my team have messaged you today. Here at Tower we have a dedicated Customer Services Team who are always readily available to resolve any query a customer rasises with us. Regards Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,884 reviews