Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a hand mixer and all good at first. Union Jack on the label, made me proud that we can still make good things. Then I read the small print on the label at the bottom of the box and, guess what It says: “Made in China”. How disappointing! Can we not manufacture any more? Must we rely on a country that is destroying Hong Kong and is completely oblivious to human rights!”

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Posted 4 years ago

“The Tower customer service is absolutely brilliant. They are so helpful and such prompt replies to every email. I was well impressed. I would now go out of my way to buy any product from Tower. Thank you all so much.”

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Posted 4 years ago

Hi Shirley, We love hearing from satisfied customers about how our Customer Services Team handled their enquiries. We look forward to welcoming you back to our Tower Store Front soon. Take care Keith - Group Customer Services Manager

Posted 4 years ago

“The service I received was absolutely Brilliant. After receiving my parcel and finding it was damaged. and then on the phone to you .”

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Posted 4 years ago

Hi Patricia, Thanks for your kind words about the recent Customer Service received. Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“The customer service (Sam) at tower was very helpful and quick response. I have no problem to communicate with them via email. Looking forward to receiving my replacement of a new air fryer.”

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Posted 4 years ago

Hi Thanks for your kind words about how Sam recently managed your recent enquiry. Sam was delighted to read your positive comments Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Bought a sealing ring paid for next day delivery that took 3 days to arrive customer service doesn’t answer my emails .”

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Posted 4 years ago

Hi, We were very disappointed to read your review left about your recent order placed with Tower. Your review was the first occasion we have been made aware of your dissatisfaction as we have no record of receiving any messages from you. Due to your order being placed after the cut off time to qualify for next day delivery I can confirm your order was delivered on time. One of my Leadership Teams has contacted you today to clarify all of the issues you have raised. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Very pleased with items bought”

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Posted 4 years ago

Hi Thanks for your valuable order and your kind words. We hope you re-visit our storefront soon. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Replaced my pyramid kettle of the same colour. Cannot fault this kettle as it does what it is supposed to do.”

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Posted 4 years ago

Hi Trudi, We appreciate you taking the time to leave your 5-star review about our pyramid kettle. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Dealt with Megan in customer service who was very helpful and polite. No hassle in getting replacement item.”

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Posted 4 years ago

Hi Many thanks for taking the time to leave your 5-star review about the recent service you received from my colleague Megan. Megan was delighted to read your comments Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Megan in after sales has been excellent handling my request for a new timer dial for my air fryer. Would thoroughly recommend this company. Brian Kelly”

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Posted 4 years ago

Hi Brian, We appreciate your comments about how our Customer Services team and in particular Megan resolved your recent enquiry. Here at Tower we always place the customer at the heart of everything we do. Thanks for your recommendation. Keith - Group Customer Services Manager

Posted 4 years ago

“I placed my order on December 27th on standard delivery and it arrived on December 30th. Delivered by Hermes with constant tracking information provided. Excellent service !”

Helpful Report

Posted 4 years ago

Hi Many thanks for taking the time to leave such valuable comments about your recent delivery experience. I have passed your comments on to our courier partners. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Love my tower but recently bought replacement drawer which does not fit therefore useless. Very disappointed”

Helpful Report

Posted 4 years ago

Hi Paul, Many thanks for your review regarding the drawer for your Airfryer. We were disappointed to read your comments and review especially as this appears to be the first time you have raised the issue with us I have arranged for one of my Leadership Teams from Customer Services to contact you to understand your enquiry further and ultimately to resolve this. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic after sales Customer Service from ‘Sam’ at Tower! Absolutely love the new bread maker and Sam made it possible for us to activate the 3 Year Warranty. What a Star! My husband is having to have a special diet following lifesaving cancer surgery and thought he would have to omit bread forever. This little machine is making his new baking regime a doddle!”

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Posted 4 years ago

Hi Wow !!! what a wonderful review to read about your recent enquiry which Sam resolved for you. Sam loves resolving customers enquiries and I was delighted to read she had activated your warranty. I hope the Tower Bread Maker helps with your husbands recuperation Take care and best wishes for the future Keith - Group Customer Services Manager

Posted 4 years ago

“Prompt and helpful response to my query.”

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Posted 4 years ago

Hi Anthony, Thanks for your kind words - they are greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Really great oven to use and easy to understand how to cook different meats and food”

Helpful Report

Posted 4 years ago

Hi Fiona, Many thanks for your valuable order and for being such a great customer of Towers. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“My Tower 600w blender worked for 2 minutes only”

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Posted 4 years ago

Hi William, Thanks for your 1-star review regarding your Hand Blender. We were disappointed to read your comments especially as this appears to be the first occasion we have been made aware of an issue. I have arranged for one of my Leadership team from Customer Services to contact you today in a bid to understand your enquiry further and ultimately resolve this. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“As I said there are no real instructions. Only really how to set it up. You list items, weights, time, and temperature but nothing to guide you as to what shelf! Does it matter? Yes if you want your chips either burnt to a crisp or done so that they're lightly tanned on the outside and light and fluffy on the inside. Or your steak either well done or rare! It matters. Plus compared to the same product under a different name in South Africa you AirOven only comes with half of the cooking utensils. They're obviously needed or they wouldn't make them and include them. Yes, English cooking is different to South Africa, but we live in a multi cultural society today that cook global recipes today. Maybe I've bought the wrong airfryer.”

Helpful Report

Posted 4 years ago

Hi Paul, Thanks for your valuable comments regarding our Airfryer. Here at Tower we always listen to our customer's comments and suggestions. As a result of some recent comments from our customers, we have developed a recipe book for our most recent Airfryer models. One of my Leadership Teams from Customer Service has messaged you today regarding your issue. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Tower bread maker T11005 makes great bread. Easy to use and packed full of features. Customer after sales service prompt and very helpful. 5 stars from me. Highly recommend from my experiences.”

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Posted 4 years ago

Hi Mark, Thanks for the wonderful review about our Tower Bread Maker and our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Love my tower product wouldn't be without one now.”

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Posted 4 years ago

Hi Irene, We love to read when our customers are happy with our products. Thanks for your valuable order Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I ordered from Tower last Christmas with next day delivery. It didn't arrive and when I contacted Tower they advised it was due to delays because of the pandemic. This was understandable last year and even though it left me without Christmas gifts I decided to order from them again this year. I placed an order on 17 Dec for next day delivery. The money was taken pretty much straight away and I expected this to be delivered on 20 Dec. There's still no sign of the parcel. I contacted Tower who again sited delivery delays- pretty much the same email as last year and advised a further 7 working days for delivery. This means once again the order is only going to arrive in the New Year. I will definitely not be making the same mistakenol of ordering from here again- there are many other more reliable retailers to order from. It wouldn't be so bad if the staff actually showed some interest/empathy when you contact them but all I seem to receive are templated responses. If you want your order to be delivered when they say it will I would definitely consider ordering elsewhere.”

Helpful Report

Posted 4 years ago

Hi Sarah, We were disappointed to read your review about your recent order and delivery experience. Having had the opportunity to investigate your enquiry I can confirm your parcel was delivered on 23rd December and not in the New Year you mention within your review. I can confirm that the week leading up to the Festive holidays is always a busy one for our courier partners who did a fantastic job ensuring thousands of our customers received their parcels in time for Christmas. Please be assured that we respond to each of our customer's messages individually taking into consideration each customers circumstances. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“DO NOT BUY FROM TOWER! The worst shopping experience we've ever had. I ordered 3 items on 23rd Nov with next day delivery, they took full amount from my bank on the next day, but 3 days after I haven't receive the parcel or any email. I then contacted the customer service and they replied the ice diamond pan that I ordered is out of stock, which will be back in mid-December, so I decided to wait. On the 17th Dec, they contacted me again saying the pan will never be refurbished due to system errors, I can only continue with the rest of two items or cancel the whole order, I can't not wait for longer so asked to ship the rest. BUT today, the 22nd Dec, we finally received this a month wait family Christmas gift parcel, only ONE item is in it!! And my account shows the order is completed. Very disappointed! I have questioned them why the ice diamond pan is still showed in stock and available to purchase from their website since the day I ordered until 17th Dec (able to ship with next day delivery). They told me orders can still be placed and other customers will receive the same response. This is ridiculous false advertising, hope no one is waiting for them like silly me. I've never receive the 'prompt response or great customer service' from Tower that others mentioned in reviews, I'm a reasonable person but this is out of my bottom line as a customer.”

Helpful Report

Posted 4 years ago

Hi Thanks for your valuable comments regarding your recent order experience. I can see from investigating your enquiry that it was fully resolved by one of my Leadership Team Sam. We always value our customers comments and on the rare occasions when things don't go to plan our Customer Services team aim to resolve your issue quickly. Finally please accept my apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,790 reviews