Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service from chloe. Had a problem with a product and she resolved quickly and professionally.”

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Posted 4 years ago

Hi Adam, Thanks for taking the time to leave your kind words about Chloe within our Customer Services Team. I was pleased to read your recent contact with Tower Customer Services was handled quickly and professionally. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“These are, without a shadow of a doubt, the worst products I have ever had the misfortune of using. Everyone involved in the creation of these products should be utterly ashamed of themselves. Avoid like the plague.”

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Posted 4 years ago

Hi I was disappointed to read your review especially as we have had no contact from you about your issue. As a result of your comments one of my team have messaged you today. Here at Tower we have a dedicated Customer Services Team who are always readily available to resolve any query a customer rasises with us. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellant Air Fryer, would have given Five stars, but for the timer knob splitting,but overall brilliant little oven. Tower customer service was excellant and resolved the issues.”

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Posted 4 years ago

“timely and helpful response”

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Posted 4 years ago

“Had an issue with the lower rack on my new air fryer, contacted Customer Services who were awesome in dealing with my issue and a replacement was dispatched on the same day.... All I can say is 10 out of 10 for a customer orientated service.”

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Posted 4 years ago

Hi Nathan, We really appreciate your 5 star review about how our Customer Services Team resolved your enquiry. We love to see when our customer service 10 out of 10 !!!! Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Good price very quick delivery”

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Posted 4 years ago

Hi Gary We really appreciate your 5 star review and your valuable order. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Replacement arrived today. Annie was a super help in getting this matter resolved. 😀”

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Posted 4 years ago

Hi Liz, Thanks for taking the time to leave your kind words about how Annie resolved your enquiry. Annie is one of the stars within our Customer Services Team and loves speaking with our customers. Take care Keith - Group Customer Services Manager

Posted 4 years ago

“I had a fault in my 2 year old Breadmaker, it was under a 3 year guarantee, other than it took a little time for them to reply on the whole it took a day to solve the problem by sending them the paperwork/photos they requested. They have now sent a new machine. I could not be happier with their service.”

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Posted 4 years ago

Hi Alan, We really appreciate the time spent reviewing your recent contact with Customer Services. Your valuable feedback allows us to continually improve what we do. Best wishes, Keith - Group Customer Services Manager

Posted 4 years ago

“I brought a tower sensor bin nearly a year ago and suddenly stopped working. As I am still in my warranty contacted tower regarding the issue. They responded to me within 4 working days. Annie one of the customer representatives was really helpful and resolved the issue really quickly and has sent out a replacement. Yet to receive as of writing but the service so far has been really efficient.”

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Posted 4 years ago

Hi Shanice, Thanks for taking the time to leave your review. On the rare occasions where things dont go to plan our dedicated Customer Services Team are on hand to resolve any query you may wish to make. I was delighted to read this was the case when Annie picked up your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Kettle arrived damaged. I have contacted tower about arranging a free return but had no response”

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Posted 4 years ago

Hi Mike, Thanks for getting in touch and leaving your review about the delivery of your kettle. I was disappointed to see the damage upon arrival. Here at Tower we always strive to improve the service we provide to our valuable customers - to this the photograph you kindly provided will assist us greatly when we speak with our suppliers about your enquiry. I understand one of our customer services team have been in touch to resolve your enquiry. It only leaves me to apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“I have used the tower Air Fryer for pork chops, chicken on the rotisserie, fish fingers. Really enjoying using this and everything seems good so far...”

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Posted 4 years ago

Hi Norrie, Thanks for your review about the Tower Air Fryer. We hope you enjoy making more delicious recipes Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Very poor. Microwave has become rusty in 11 months. Unable to contact Tower via phone, waited a week for a reply to email. The reply ( also to my follow-up email) was dismissive and inaccurate, no effort to address the issue at all. Will not be purchasing anything from Tower again.”

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Posted 4 years ago

Hi Jules, Thanks for taking the time to leave your review about the recent contact with our Customer Services Team. I was disappointed to read that you felt the response provided did not meet your requirements. I have arranged for one of our Leadership Team (Samantha) to contact you to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“The customer service agent I spoke was very helpful and helped sort my problem very quickly, thank you”

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Posted 4 years ago

Hi Lorraine Thanks for taking the time to leave your positive comments about your recent contact with our Customer Services Team. Here at Tower we always place the customer at the heart of everything we do and I was pleased to read your enquiry was resolved fully. Keith - Group Customer Services Manager

Posted 4 years ago

“Very good quality”

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Posted 4 years ago

Hi Heather, Thanks so much for your kind words about your Tower product. We appreciate your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“Great quality product, with excellent after sales service”

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Posted 4 years ago

Hi Ian, We appreciate you taking the time to leave your 5-star review about your product and the service provided by our Customer Service Team. Here at Tower we always place our valued customers at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I had to return a Tower T10057 Glass kettle due to a fault. It took 2 long weeks and many emails and photographs as required by Tower C/S to establish the reasons for the return request. If it wasn't for the efficiency of Annie at C/S, it would have taken much longer, no doubt. Tower have a good selection of Kettles and Toasters. The price is reasonable considering the 3 year warranty provided. The website is user friendly and works well. I am not sure about their Next Day offer for an extra pound. It took 48 hours for mine to arrive. I wrote an email to C/S to query this. I received no response? (I should have directed the email to Annie, I have no doubt that she would have replied fairly quickly) On the whole. I am happy with Tower products and not too impressed with their C/S (with the exception of Annie) I suggest for Tower's marketing team to look at some Lean management Techniques to streamline the business, if Tower is ambitious enough to compete with the best.”

Helpful Report

Posted 4 years ago

Hi Many thanks for tsking the time to leave your valuable comments. I was sorry to learn of your delivery experience - rest assured we will be reviewing all of your concerns and wherever we can improving our processes and communications. It only leaves me to apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“Good company to deal with.”

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Posted 4 years ago

Hi James, Thanks for your kind words and indeed your valuable order. We do hope you visit our website again soon. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Claimed under warranty for a Kettle that had bits that fell off it. Took a bit of discussion before agreement to replace but got there in the end”

Helpful Report

Posted 4 years ago

Hi Thanks for your review of our warranty process. We always try to make our processes as smooth as possible however there are occasions where we require additional information. Please accept my apologies for any inconvenience caused. Rest assured as a result of your comments we will review our warranty process Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic machine at a great price. Bought it from Amazon and received the next day. We've used it every day for over a month, wished we'd bought one earlier! Daughter has one and also our friend purchased one too. Don't need to use our oven. The machine comes to temperature very fast. Great rotisserie for chicken but only buy up to 1.3kg we bought one bigger but no problem we cut it in half and roasted it on one of the shelves. So many things to cook and so easy to use! Thank you Tower. A very Happy customer.”

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Posted 4 years ago

Hi Jacqui, Thanks for your wonderful review - we love to read when our products make our valued customers happy. It was great to read you, your family and your friends all have Tower products. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“First class non-stick pans,eggs just slide off,and the the Tower price is a giveaway.”

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Posted 4 years ago

Hi Brian, Thanks for your kind words and for being such a great customer of Tower Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,866 reviews