Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought first 5 in 1 air fryer 6 months ago. Brilliant. Just bought 2nd one for our holiday home. Best kitchen gadget by far. Used daily.”

Helpful Report

Posted 3 years ago

Hello John, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Here at Tower HQ we were all delighted to learn you had purchased a second Air Fryer for your holiday home. Thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Fabulous well done”

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Posted 3 years ago

Hi Thanks for your kind words about your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I have had excellent help from Kelly in regards to extended guarantee on a kettle & toaster, Kelly was prompt with her updates back to me & resolved my issue without any delays. Many thanks.”

Helpful Report

Posted 3 years ago

Hi Tom, Many thanks for your kind words about how Kelly from our Customer Services Team helped with your recent enquiry. I was pleased to read Kelly resolved your enquiry in an efficient manner. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Lucy is an absolute credit to this company, there are not enough dedicated employees of this nature in business’s nowadays 👍”

Helpful Report

Posted 3 years ago

Hi Martin Thanks for your wonderful comments about Lucy. As Group Customer Services Manager for Tower your comments made me very proud to learn Lucy had looked after your enquiry so well. Lucy was delighted to read your review. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Awful customer service problem with 3 month old air fryer they say its cosmetic so no fault don't expect this kind of response will never recommended or bur Tower products Absolutely poor company”

Helpful Report

Posted 3 years ago

Dear Michael, Thanks for taking the time to leave your valuable reviews about the warranty of your Tower Air Fryer. I was disappointed to read your comments about the response provided to your enquiry by our Customer Services Team. Our warranty schemes give peace of mind to our customers in the rare event that a fault should occur with their product. After kindly providing your photographs it was concluded that your Air Fryer remains in perfect working condition and your warranty claim can be attributed to a cosmetic mark on your Air Fryer Door. Here at Tower we pride ourselves on the service we provide to our customers - I have arranged for one of my Customer Services Team to contact you very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Haven't used my gas wasting oven since I bought this. Extremely satisfied with this. Would highly recommend it.”

Helpful Report

Posted 3 years ago

Hi John, Thanks for your wonderful 5 star review about your Tower Air Fryer. Here at Tower HQ we were all delighted to read about the benefits you are seeing. We really appreciate the recommendation for both Tower and our products and hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“I had purchased a tower air fryer from an online website and had it for 18 months before it just stopped working. The hot air mechanism just stopped all of a sudden. I contacted customer service and after 4/5 days I had a response from Sophie. I had given my serial number and the model in my first email to ask if I was under warranty. Unfortunately I hadn't extended my warranty so I was told I couldn't get a replacement. During the emails I exchanged with Sophie she was extremely helpful and answered all the questions I had swiftly in detail. I told Sophie that a products life span couldn't possibly be 18 months even if I wasn't in warranty. Sophie went above and beyond, spoke to management and got me a replacement air fryer. I can't wait to have my favourite appliance back in my kitchen. A bit shout out to Sophie. THANK YOU!”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star review about how Sophie from our Customer Services Team here at Tower helped with your recent enquiry. Sophie is one of the many stars we have within our Team and was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“Placed my order Ref 71808 on 10th Feb 23 for next day delivery, order still shows pending. Have sent 3 emails through my account and not yet had a respond as of 16th Feb, yet the money was taken from my bank account in the 10th Feb 23. My worst customer experience ever.”

Helpful Report

Posted 3 years ago

Hi Many thanks for your valuable comments regarding your recent order experience with Tower. I was sorry to learn your recent experience fell short of our normal high standards. Here at Tower we always revisit our customers comments as part of our Continuous Improvement Strategy. Having reviewed all of your communications I can see due to the high demand for the product you ordered - this was temporarily Out Of Stock. Upon receipt of your messages we did provide an acknowledgement of your messages as well as confirming the expected time when we would respond. I was pleased to see that one of our Customer Services Team has spoken to you and managed your expectations as to the delivery of your product. It only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“My waffle maker developed a fault after 2 years. Having 3 years extended warranty I contacted Tower and advised about the issue. After few emails exchanges, they sent me a replacement unit. Great service.”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind words about how our Customer Services Team helped with your enquiry regarding your Waffle Maker. Here at Tower we are proud that our products are supported by a robust warranty in the rare event that a fault may occur. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Sorry I couldn't rate the item as it was smashed when I received it. So on that rating I must score it 0.”

Helpful Report

Posted 3 years ago

“Megan in customer services provided a good response & resolution to our issue with the air fryer racks”

Helpful Report

Posted 3 years ago

Hello Roy, Thanks for your 5 star comments about how Megan from our Customer Services Team helped with your recent enquiry. I was delighted to read your enquiry was resolved quickly and to your satisfaction. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Sadly the second airfryer was sent back today. I really liked the oven but after 3 months the touch pad on first would not work. The second ( replacement) one arrived and the touch pad was not working at all. I have ordered a new one but different make.”

Helpful Report

Posted 3 years ago

“Bought this rotating kebab skewers item off the back of using the rotisserie which is fabulous. I haven't been let down again this gadget works really well. Didn't come with instructions how to assemble so took a while for me to work it out. All washes well in the dishwasher and stores easily inside my air fryer. I'm a fan!”

Helpful Report

Posted 3 years ago

Hi Sally, Thanks for your amazing 5 star review about your Tower Air Fryer and the rotating kebab skewers you purchased. Here at Tower HQ we were all delighted to read how you've become a fan of our Air Fryer - we love our Air Fryers too !!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Ordered online for local pick up. Quick n easy no problems. Fantastic air fryer, most dishes cook in half the time. Roast potatoes are amazing, tried cooking small joint of beef 35 mins n it was done. Im still learning but so far I can say its best £150 spent in a long time”

Helpful Report

Posted 3 years ago

Hi Karen, It was wonderful to read your 5 star review about your Tower Air Fryer and the benefits you are seeing. Here at Tower we appreciate any new product can at times be a little daunting so if there's anything we can assist with rest assured our Customer Services Team are on hand to help. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Perfect for the Tower Bin I purchased. Very happy with these liners.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower Bin and Bin Liners. Your valuable order was greatly appreciated by everyone here at Tower - we hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Tower 3L manual airfrier. Seems to have burnt out after 3 months use. Only used to cook vegetables. Not a fuse on plug issue.”

Helpful Report

Posted 3 years ago

“Well worth the money better handling than my old type of carving mechine well worth buying would highly recommend it”

Helpful Report

Posted 3 years ago

Hi John, Thanks for taking the time to leave your kind words about your Tower product. Your valuable order and indeed your recommendation were greatly appreciated by everyone here at Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Product is robust & high quality. Used it this morning for the first time. Very happy. Would have loved an accompanying cook book, with ideas for optimising the airfryer. Just a thought.”

Helpful Report

Posted 3 years ago

Hello David, Thanks for your review for your Tower Air Fryer. Here at Tower we love hearing our customers suggestions and recommendations as to how we can improve our products and services. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Have no complaints. I would highly recommend product, and every aspect of ordering through to delivery was brilliant.”

Helpful Report

Posted 3 years ago

Hi Thanks for your wonderful comments. We were delighted to read your order and delivery experiences were very smooth. We hope you visit our website again very soon !!! Keith - Group Customer Services Manager

Posted 3 years ago

“So far I am very impressed with my new Tower Air fryer. The multi racks are very useful. The air fryer is easy to use and is very versatile. There’s also a great tower air fryer Facebook group which has fabulous recipe ideas. I am very impressed and a great purchase”

Helpful Report

Posted 3 years ago

Hi Trish, It was wonderful to read your review of your Tower Air Fryer. Thanks for choosing Tower for your valuable purchase - should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,760 reviews