Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,789 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product the box was damaged and in a poor state”

Helpful Report

Posted 3 years ago

Hi Thanks for your valuable feedback about your recent delivery experience. I was sorry to learn of the condition in which your parcel was delivered. Rest assured we do hold close links with our courier partners and your enquiry will be addressed with our courier partners during our next service review. I have arranged for one of the Customer Services Team to contact you regarding your comments. It only leaves me to sincerely apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Really easy to use, love the way it cooks the food, easy to clean and very good value best thing I've brought in a while”

Helpful Report

Posted 3 years ago

Hi Mandy, It was great reading your 5 star review about your Tower product. Thanks for choosing Tower for your very valuable purchase. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy with new Vortex 11litre”

Helpful Report

Posted 3 years ago

Hi Ian, Thanks for taking the time to leave your 5 star comments about your Vortex Air Fryer from Tower. I was pleased to learn that you are happy with your product. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“This kettle boils quickly but it is very very loud, sounds like a rocket taking off. 😞”

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Posted 3 years ago

“Good Yyttttyyyy uuuuh guy t tct. T fc tvtc t”

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Posted 3 years ago

Hi Thanks for taking the time to leave your review about Tower and it products. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I love this air fryer. It's small and compact great to reheat items or meals for one. I use this everyday now. Has massively saved putting the oven on”

Helpful Report

Posted 3 years ago

Hi Joanne It was lovely to read your 5 star review about your Tower Air Fryer and how you are using your fryer. Here at Tower we love our Air Fryers too !!! Many thanks Keith - Group Customer Services Manager

Posted 3 years ago

“I bought a Tower Xpress Pro T17039 Vortx 5-in-1 Digital Air Fryer Oven with Rapid Air 2 years ago it was perfect just a few days ago the timer control dial was broken I emailed the customer service the lady who get back to me was Charlotte she was absolutely brilliant 👏 she asked me to cut the power cord ensures that the appliance is destroyed and can then no longer be used, and this would allow us to get a replacement out to you. because I had three years warranty She was very nice and helpful. Thank you for the brilliant customer support team 👏 5*”

Helpful Report

Posted 3 years ago

Hi I was pleased to read your kind words about how Charlotte from our Customer Services Team helped with your recent enquiry. Here at Tower we always place the customer at the heart of everything we do Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic and prompt customer service. Thankyou Fayyaz at Tower.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments about how Fayyaz from our Customer Services Team helped with your recent enquiry. Fayyaz is one of the many stars we have within our Team here at Tower. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“As pensioners we had questions about airfryers, to which Kelly answered them with knowledge about the Tower brand. Even recommending certain modlels which do what we wanted. A very helpful member of the Tower brand family”

Helpful Report

Posted 3 years ago

Hi It was wonderful to read your kind words about how Kelly helped with your recent enquiry. Here at Tower we pride ourselves on the focus and commitment we deliver to our customers when they contact us. Feel free to contact us again should you have any future enquiries. Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy been used every day to cook all sorts. So much easier set timer and leave it to cook knowing it will turn off once cooked”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower product. We were delighted to read how you are using your product. Everyone here at Tower HQ greatly appreciates your valuable order Keith - Group Customer Services Manager

Posted 3 years ago

“Very good worth the money”

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Posted 3 years ago

Hi Lorraine, Thanks for taking the time to leave your 5 star comments about your Tower product. Many thanks for choosing Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“We have a very uneconomic electric cooker and in a village without gas, so when I purchased my air fryer it was more in hope than fact. What a change it has made to my kitchen life. Economic, efficient, easy to use and now I look forward to cooking and seeing my electricity bill drop ( £23 cheaper in one month). Vive la Tower”

Helpful Report

Posted 3 years ago

Hi Trevor, What a wonderful review to read about your Tower Air Fryer. All of us here at Tower HQ were delighted to learn your Air Fryer has made a great addition to your kitchen. Rest assured our Customer Services Team are readily available should you have any future enquiries. Keith - Group Customer Services Manager

Posted 3 years ago

“After initially not making any progress with my request, Megan took my problem on board, sorted it, and the parts arrived today. Thank you Megan.”

Helpful Report

Posted 3 years ago

Hi Jennifer, Many thanks for leaving your kind words about how Megan from our Customer Services Team helped with your recent enquiry. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“I purchased a Tower air fryer in Sept 2022, just before Christmas it stopped working completely. We contacted your customer services and they said to go back to the retailers and they would exchange it. Argos would not exchange the air fryer as I could not find the email with the receipt details. I have contacted Tower customer services 3 times with a copy of the warranty which we had completed when we purchased the air fryer which had all the details of where and when we bought it. Not only have you not replaced the air fryer you have not responded to any of my emails. It is disappointing enough that the air fryer just stopped working but a lack of response from yourselves is totally unacceptable. Sadly I have lost all confidence in your products and your lack of customer service.”

Helpful Report

Posted 3 years ago

Hi Estelle, Thanks for taking the time to leave your valuable comments. I was sorry to read your comments and as part of our Customer Engagement Strategy we always provide a balanced response to our customers comments. As your product was purchased via a 3rd party retailer during the first 12 months should an issue occur with your product the retailer is responsible for the warranty. One of the requirements of your products warranty is to retain your proof of purchase. Here at Tower we pride ourselves on the Customer Service we deliver everyday to our customers so I was surprised when you mentioned we had not responded to any of your messages - Indeed a search of our records show no previous contact under the email address left via your review. To demonstrate the level of service we do provide to our customers one of my Customer Services Leadership Team will be contacting you very soon. It only leaves me to apologise for any inconvenience. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Well done Sophie, I had a part missing from my steamer, sent over FOC, brilliant customer service”

Helpful Report

Posted 3 years ago

Hi Gerrian, Thanks for taking the time to leave your 5 star comments about how Sophie helped with your recent enquiry. Here at Tower we appreciate on occasions things go astray and when they do we are always willing to assist where we can. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“No more fat”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star comments about the benefits you are seeing with you Tower Air Fryer. Thanks for choosing Tower for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“BRILLIANT, two weeks in and the oven thinks it's been made redundant!! Tried many things already and will be experimenting more and more. Chicken like you've never tasted, great roast spuds in half the time. Don't think you'll be disappointed if you get one.”

Helpful Report

Posted 3 years ago

Hi TerryMartin, It was great to read your 5 star comments about the delicious meals you've cooked in your Tower Air Fryer. Thanks for your kind recommendation for Tower - it was greatly appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I purchased a Tower air fryer a couple of months ago. Initially I was happy with it, however after a few weeks I noticed that the non-stick finish on the tray was peeling off - this despite only cleaning it per the manufacturer's instructions. I contacted Tower's customer service to ask for a replacement tray and to ask if the non-stick finish which was coming off (presumably into our food!) was toxic. Their response? "Buy your own on eBay." I was flabbergasted. I'm returning the whole thing to the retailer and will be avoiding this brand in future.”

Helpful Report

Posted 3 years ago

Hi Adrian, Many thanks for your comments. Here at Tower we always welcome our customers feedback regarding their experience which allows us to improve our products and services. I was sorry to learn we appear to have fallen short of our normal high standards when it came to resolving your enquiry. I have arranged for one of my Customer Leadership Team to contact you very soon to understand your enquiry further. Finally please accept my apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Only bad thing was it's very slow to boil, when you're in a hurry”

Helpful Report

Posted 3 years ago

Hi Patricia, Thanks for your 5 star comments about your Tower kettle. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Product excellent, service was the same.”

Helpful Report

Posted 3 years ago

Hello Jonathan, Thanks for your kind words. Here at Tower we pride ourselves on delivering excellent products supported by quality Customer Services. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,789 reviews