Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Liberty went above and beyond to help us in a very fast manner. What an asset to the company!”

Helpful Report

Posted 3 years ago

Hi Mark, It was great to read your 5 star comments about Tower Customer Services and in particular Liberty. Here at Tower we are very proud of how our Customer Services Team look after our customers enquiries and Liberty is one of the many superstars we have in the Team. With our best wishes, Keith - Group Customer Services Manager

Posted 3 years ago

“Customer service at Tower was excellent, with replacement part provided free, and sent to me on next day delivery. I am happy to use Tower again and to recommend them.”

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Posted 3 years ago

Hi Colin, Thanks for your wonderful review. Here at Tower we believe we are different to other organisations when it comes to our Customer Service. Our Customer Services Team always strive to understand our loyal customers circumstances and wherever possible offer a suitable solution to their enquiry. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“If is a very good product this is my second one and I have upgraded to the two draw and my daughter has got the other one and she loves it too I would buy from you again every thing about the purchase was brilliant thanks again Peter”

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Posted 3 years ago

Hello Peter, We were delighted to read your comments about your Tower Air Fryer. Thanks for returning to Tower to make your upgraded purchase - everyone here at Tower HQ really appreciates your loyalty. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Fayyaz was extremely helpful when I phoned to ask for help with my slow cooker. He looked in the catalogue to find a link to the replacement spare part required, arranged delivery and followed up. All this free”

Helpful Report

Posted 3 years ago

Hi Angela, Thanks for taking the time to leave your kind words about how Fayyaz from our Customer Services Team helped with your recent enquiry. Fayyaz was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“Fayyaz was so helpful in both ordering spare parts and registering my new second air fryer. I chose to purchase a second one as I'm thrilled with the performance and efficiency of the product. Thank you for a great service.”

Helpful Report

Posted 3 years ago

Hi Carol, It was great to read your 5 star comments about Fayyaz from our Customer Services Team. Fayyaz is one of the many stars we are proud to have within our Team here at Tower. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Love the quality and range of food you can cook”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave your very valuable review for your Tower Air Fryer. Our Air Fryers have proved very popular of late with one of the main attractions being the wide range of food you can cook in them. We do hope you enjoy making lots of delicious meals. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great customer service and really exceptional after sales query dealt with”

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Posted 3 years ago

Hi Susan, Thanks for your 5 star comments about our Customer Services Team. Here at Tower we want our customers to have peace of mind that if they do need help our Customer Services Team are just a call or an email away. I was pleased to read our Team helped with your recent enquiry. Keith - Group Customer Services Manager

Posted 3 years ago

“Faulty door on 10:1 141 exchange arranged , still waiting as courier lost it , Lucy at Tower has sorted it She’s an absolute 🌟”

Helpful Report

Posted 3 years ago

Hi Martin, Thanks for your valuable comments. I was sorry to read about the replacement Air Fryer not being received - rest assured as part of our continuous improvement strategy we always investigate our customers comments and reviews. Having investigated your enquiry I was pleased one of my Customer Services Team have arranged for a replacement to be dispatched to you as an express delivery. It only leaves me to sincerely and personally apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Fayyaz helped resolve an issue quickly”

Helpful Report

Posted 3 years ago

Hello, It was great to read your 5 star comments about how Fayyaz from our Customer Services Team recently helped with your enquiry. Fayyaz is one of the many stars we have here at Tower who loves nothing more than helping our wonderful customers. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Tower dealt with my request quickly. Kelly was in touch regualry with updates whilst dealing with my request.”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave your 5 star comments about how Kelly helped with your recent enquiry. Here at Tower our Customer Services Team always endeavour to resolve our customers enquiries as quickly and efficiently as possible. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I would just like to thank tower and fyyaz for really good service all very helpfull people many thanks”

Helpful Report

Posted 3 years ago

Hi Roger, It was wonderful to read your kind words about how Fayyaz from our Customer Services Team helped with your recent enquiry. When it comes to looking after our customers enquiries Fayyaz is a real star and he was delighted to read your review. Take care, Keith - Group Customer Services Manager

Posted 3 years ago

“So pleased with the replacement basket. I'd only had the fryer a few days when I dropped and damaged basket. Was relieved to find I could replace this. Replacement is great, good value and arrived quickly.”

Helpful Report

Posted 3 years ago

Hi Lisa, I was pleased to read your 5 star comments about your replacement basket for your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Good price . Nice quality. Boils quickly as advertised. A little awkward to latch onto the base but otherwise ok.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower Kettle. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Many thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent Tower Air Fryer Works very well 👍👍👍”

Helpful Report

Posted 3 years ago

Hi George, Many thanks for your 5 star comments about your Tower Air Fryer. I was delighted to read your Air Fryer is working to your expectations - rest assured if you need any future assistance our Customer Services Team are available to help. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent smart slim heater for instant heating , will definitely purchase more of these heaters more than happy with the quality”

Helpful Report

Posted 3 years ago

Hi Victoria, Many thanks for your 5 star comments about your heaters from Tower. We look forward to you visiting our website again very soon for your future purchases. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent fryer”

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Posted 3 years ago

Hi Thanks for your 5 star comments about your Tower Air Fryer. Here at Tower we think our Air Fryers are excellent too !!! Many thanks for choosing Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Just great products an service”

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Posted 3 years ago

Hi David, Thanks for your kind words. Here at Tower we always strive to offer quality, value for money products supported by great Customer Service. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“The cordless steam iron is good, but doesn't quite glide like the best irons. It's also a bit of a fiddle to place onto the charger while ironing, and the charger uses up space on the ironing board. It also spits water. I think it has a couple of redesigns before it's great, but certainly good for the price.”

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Posted 3 years ago

“I emailed tower to say I’d got a faulty item. I’d purchased a new rose gold kettle from tower, after 3 weeks it started to leak, being a disabled person I relied on this chunky handled kettle. I was contacted by a lady called Megan, she explained the process of return etc. I replied to Megan explained my situation and in her reply she said due to my circumstances she would support me by sending out a replacement kettle and once received I needed to dispose of the original kettle etc. tower like other businesses have strict guidelines to follow. Thank you to Megan at tower customer services I had a brand new kettle within a few days of Megan picking up my case. A very big thank you for giving me peace of mind.”

Helpful Report

Posted 3 years ago

Hi Kathy, Thanks for taking the time to leave your 5 star comments about Megan from our Customer Services Team. I was delighted Megan took the opportunity to understand your own individual circumstances and provided a solution to your enquiry. Should you have any further enquiries please feel free to contact our Team. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Ice diamond 4 slice toaster cooks your toast the way you like it, most makes of bread fit into the toaster. Overall a very good toaster that is nice looking in any kitchen.”

Helpful Report

Posted 3 years ago

Hi Darren, Thanks for your kind words about your Tower Toaster. We were delighted to read your toaster cooks your toast just the way you like it - and the way we like it too !!! Please be sure to visit our website again very soon. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,866 reviews