Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arjan was a great help, replied quickly nd resolved a problem I had instantly, great service, Thank you Arjan.”

Helpful Report

Posted 3 years ago

Hi Many thanks for your kind words about how Arjan from our Customer Services Team resolved your recent enquiry. Here at Tower we always place our customers at the heart of everything we do and I was delighted to read your enquiry was resolved quickly. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent service from Laura. I emailed to enquire about buying a replacement charger for my vacuum (I’d lost mine). Had a quick response from Laura in customer services and was sent an immediate replacement free of charge. I was very impressed, this is what good customer service looks like, well done Laura and Tower and thank you”

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Posted 3 years ago

Hello Diane, It was wonderful to read your 5 star comments about your recent contact with Tower Customer Services. Here at Tower we understand things don't always go to plan and our Customer Services Team always place themselves in our customers position. I was delighted Laura resolved your enquiry fully and to your satisfaction. With best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Very kind and friend service”

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Posted 3 years ago

Hi Sarah, Thanks for your kind words. Rest assured should you have any further enquiries our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Quick response to solve an issue with my 3 month old Tower Air Fryer . ( it died) Put me in the right direction to contact Argos where I purchased it. Got a swift response there too. Now have a new Air Fryer. Thank you Harpreet”

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Posted 3 years ago

Hi Thanks for your kind words about your recent enquiry with Tower. We are proud that our Air Fryers are supported by a robust warranty in the rare event that a fault occurs - the first year warranty being with the retailer where your purchase was made. I was pleased to learn your enquiry was fully resolved. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“Broken timer knob, rang and spoke to Fayyaz who found us a spare and sent it straight out. I would have happy to pay but none asked for. Excellent service.”

Helpful Report

Posted 3 years ago

Hi Steve, Thanks for your kind words about Fayyaz from our Customer Services Team. Here at Tower we appreciate that on rare occasions products or parts my break and when this does occur we are only to happy to assist wherever we can. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“No problems.”

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Posted 3 years ago

Hi Kathleen, Thanks for your 5 star comments. I'm pleased to learn everything is problem free with your Tower product - rest assured our Customer Services Team are always on hand should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Issue was resolved quickly and courteously..thank you”

Helpful Report

Posted 3 years ago

Hi Kenneth, Many thanks for your 5 star comments about our Customer Services Team. Here at Tower we always place our wonderful customers at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“The customer service provided by Fayyaz on behalf of Tower was superb. Tower is an excellent company with an excellent after sales ethic.”

Helpful Report

Posted 3 years ago

Hi Jackie, It was wonderful to receive your 5 star comments about Tower Customer Services. Rest assured our Customer Services Team are always readily available to help with any enquiries you may have in the future. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Having purchased an air fryer, I registered it with the Tower web site entitling me to a 5 year guarantee. I am very pleased with my 4.3litre fryer and it served my partner and myself well until the button securing the basket failed. This wasn't a problem as Tower promptly sent me a replacement basket and all was wellfor about a year. Recently the same button failed again along with the timer knob which I think is due to the plastic deteriorating due to the heat from the fryer. Again not a problem, as Tower simply replaced my fryer with a new one, once they were satisfied that my old one had been decommissioned by cutting the cable off. All credit to Tower for standing by their guarantee and a big Thank You to Fayyaz who dealt with my case.”

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Posted 3 years ago

Hello Trev, It was great to read your review about how Fayyaz supported your recent warranty claim from Tower. Fayyaz was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“I am new to air frying .and very pleased i bought tower.the instructions.are clear and precise and the whole unit looks like it belongs in my kitchen.if i had to pick any thing that could be moaned about it would be the display panel .the symbols are a bit small for my eyes but for any one with good vision they would be ok i think .this unit is well worth the money and i recomend it.not that i am a master chef not even agood cook .but it worksfor me .”

Helpful Report

Posted 3 years ago

Hi Les, Thanks for your kind words about your Tower Air Fryer. Here at Tower we love hearing our customers recommendations and suggestions as to how we can improve our products are services. We also appreciate that using a new product can be a little daunting at times - rest assured our Customer Services Team are readily available to help with any enquiry you may have. Keith - Group Customer Services Manager

Posted 3 years ago

“Best purchase ever especially for some looking to eat healthy and easy”

Helpful Report

Posted 3 years ago

Hi Adeel, Many thanks for your 5 star review about your Tower Air Fryer. We hope you enjoy cooking those delicious and healthy meals. Keith - Group Customer Services Manager

Posted 3 years ago

“Brilliant addition to my tower air oven”

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Posted 3 years ago

Hi Thanks for your kind words about the accessories for your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy with the product I will have to get a receipt book to learn more”

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Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star review about your Tower Air Fryer. You can find loads of recipes online and within Air Fryer Social Media Groups. Rest assured should you require any assistance our Customer Services Team are always available to help. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Being a bit older I found the icons on front too small to read. Instructions not vg...small.print..I got more info about air fryer on the Internet and once I had wat ched an Instruction video clip, it was easy to follow. Cooked roast potatoes on chips heat and they were perfect. Fruit loaf burnt on cake heat so I assume time and heat need to.b adjusted..3 out of 5”

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Posted 3 years ago

“Absolutely love it. Great price. Have used Recipe book, some good tips. Would definitely recommend!”

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Posted 3 years ago

Hi Paula, We were delighted to read your comments about your Air Fryer. Thanks for choosing Tower for your purchase and for your kind recommendation. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“We used it a couple of times and it seems very good, obviously the more we use the more we'll get better at using it.As for now I'm very pleased”

Helpful Report

Posted 3 years ago

Hello Anthony, Many thanks for your very valuable comments. Here at Tower we appreciate that on occasions becoming accustomed to a new product may take a little time - that's why our Customer Services Team are readily available to assist should you have any enquiries. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Had difficulty obtaining rubber corners for the grill plates of my 9 litre double air fryer, I contacted customer services and Arjan could not have been more helpful, he sourced some and they are on their way to me. Arjan is a credit to you.”

Helpful Report

Posted 3 years ago

Hello Martin, Many thanks for your 5 star comments about how Arjan from our Customer Services Team helped with your recent enquiry. Arjan is one of the many stars we have here at Tower and loves nothing more than helping our customers. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Struggle to put the basket in The plastic ends on the basket keep.falling off. I have lost one Only had it 1 week It takes much longer to cook than other makes which were cheaper Basket is so small it only fits one pasty comfortably. Tried to return it to Argos but they wouldn't replace I. Not happy!”

Helpful Report

Posted 3 years ago

“.Had trouble at first with instructions used video on Internet which helped waiting for replacement large grill rack as mine had small scratch”

Helpful Report

Posted 3 years ago

Hi Janet, Thanks for your valuable comments. I was sorry to learn of the small scratch on your grill rack - rest assured your replacement should be with you very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I order a basket for my Tower Air Fryer and it arrived within 2 days. Brilliant service Tower. Thanks”

Helpful Report

Posted 3 years ago

Hello Brenda, It was great to read your comments about your ordering and delivery experience for your Tower Air Fryer Basket. Our warehouse team and courier partners work very hard to ensure our customers orders are delivered quickly and safely. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,882 reviews