Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My heating element has popped not even two weeks after having it. Tried to email customer services because apparently you can't call, 5 days after emailing twice still no response.”

Helpful Report

Posted 3 years ago

Hi KS, Thanks for your comments regarding the issue with your Tower Air Fryer. I was disappointed to read your comments and as part of our Customer Engagement Strategy I would like to provide a balanced response. Here at Tower Customer Services we can be contacted by telephone. Upon receiving your initial enquiry about your Tower Air Fryer we did confirm the expected timescales for a response as well as requesting not to send duplicate messages to us as this hinders our ability to effectively resolve your enquiry. I was delighted that one of our Customer Services Team have contacted you well within the timescales we did quote in our initial response. It only leaves me to apologise for any shortcoming in service you may perceive has occurred. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent customer service from Kelly. Nothing was too much problem. She dealt with our query with the airfryer swiftly and efficiently. Very much appreciated in these difficult times”

Helpful Report

Posted 3 years ago

Hi I was delighted to read your kind words about how Kelly from our Customer Services Team helped with your recent enquiry with your Tower Air Fryer. Here at Tower our Customer Services Team always place the customer at the heart of everything we do. Kelly was overjoyed with your comments. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent A1 brilliant product”

Helpful Report

Posted 3 years ago

Hi Many thanks for your A1 review about your Tower product. Please be sure to visit our website again very soon to see our fantastic range of products. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Works and irons well”

Helpful Report

Posted 3 years ago

Hi David, Thanks for your kind words about your Tower Iron. Thanks for choosing Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great product”

Helpful Report

Posted 3 years ago

Hi Frank, Thanks for your 5 star comments about your Tower product Your valuable review is greatly appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Pleased with this purchase BUTTTT!!! the instructions are terrible. I have owned this for a month now and it’s still confusing me when I try to use both drawers at the same time.”

Helpful Report

Posted 3 years ago

“Delighted with my Tower Air Fryer. The 4l size is big enough for meals for the 3 adults in the house. So far I have cooked Salmon to perfection, roasted veggies in a jiffy, warmed Focaccia to crispy deliciousness, browned sausages for casseroling, and so much more. I found a young mum from the Brighton area, on YouTube who shares excellent ideas and recipes. She gave me the confidence to try. This has been a most worthwhile addition to the kitchen!”

Helpful Report

Posted 3 years ago

Hi Shelagh, Thanks for your wonderful review about your Tower Air Fryer. It was lovely to read about the delicious meals you have cooked in your Air Fryer. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“I’m really pleased with my 10-in-1 digital air fryer oven. Nice shape, & clear control display panel. Internal racks etc feel substantial. I’m hoping to buy the rotisserie basket - would be good if info on how to purchase such additional items was clearer in the user manual.”

Helpful Report

Posted 3 years ago

Hi Kathleen, Thanks for your 5 star comments about your Tower Air Fryer. I was delighted to read how your Air Fryer has made a great addition to your kitchen. I've arranged for one of my Customer Services Team to drop you a message to help with the purchase of accessories for your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Ordered my new dual drawer airfryer on Saturday and it was delivered on Monday. Great service thank you. Just have to use it now.”

Helpful Report

Posted 3 years ago

Hi Judy, Thanks for your wonderful review about your delivery experience from our courier partners. Our courier partners do a great job ensuring our customers receive their parcels safely and in a timely manner. Should you have any enquiries about using your Air Fryer please feel free to drop our Customer Services Team a message. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very fast delivery, airfryer is great being able to cook multiple things at once, the drawers being different sizes is perfect for me as I usually cook more of one item and less of the other so works perfectly!”

Helpful Report

Posted 3 years ago

Hi Danielle, Thanks for taking the time to leave your 5 star comments about the delivery experience of your Tower Air Fryer. Our courier partners work very hard to ensure our customers products are received quickly and safely. I was delighted to read how you are using your Air Fryer and the perfect results you have seen. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“great customer service, answered within minutes and very polite, solved my problem very satisfactory”

Helpful Report

Posted 3 years ago

Hi Mickyg Thanks for your 5 star comments about the recent positive experience you received when you contacted our Customer Services Team. I was delighted to read your enquiry was handled quickly and efficiently. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great product the box was damaged and in a poor state”

Helpful Report

Posted 3 years ago

Hi Thanks for your valuable feedback about your recent delivery experience. I was sorry to learn of the condition in which your parcel was delivered. Rest assured we do hold close links with our courier partners and your enquiry will be addressed with our courier partners during our next service review. I have arranged for one of the Customer Services Team to contact you regarding your comments. It only leaves me to sincerely apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Really easy to use, love the way it cooks the food, easy to clean and very good value best thing I've brought in a while”

Helpful Report

Posted 3 years ago

Hi Mandy, It was great reading your 5 star review about your Tower product. Thanks for choosing Tower for your very valuable purchase. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy with new Vortex 11litre”

Helpful Report

Posted 3 years ago

Hi Ian, Thanks for taking the time to leave your 5 star comments about your Vortex Air Fryer from Tower. I was pleased to learn that you are happy with your product. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“This kettle boils quickly but it is very very loud, sounds like a rocket taking off. 😞”

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Posted 3 years ago

“Good Yyttttyyyy uuuuh guy t tct. T fc tvtc t”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your review about Tower and it products. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I love this air fryer. It's small and compact great to reheat items or meals for one. I use this everyday now. Has massively saved putting the oven on”

Helpful Report

Posted 3 years ago

Hi Joanne It was lovely to read your 5 star review about your Tower Air Fryer and how you are using your fryer. Here at Tower we love our Air Fryers too !!! Many thanks Keith - Group Customer Services Manager

Posted 3 years ago

“I bought a Tower Xpress Pro T17039 Vortx 5-in-1 Digital Air Fryer Oven with Rapid Air 2 years ago it was perfect just a few days ago the timer control dial was broken I emailed the customer service the lady who get back to me was Charlotte she was absolutely brilliant 👏 she asked me to cut the power cord ensures that the appliance is destroyed and can then no longer be used, and this would allow us to get a replacement out to you. because I had three years warranty She was very nice and helpful. Thank you for the brilliant customer support team 👏 5*”

Helpful Report

Posted 3 years ago

Hi I was pleased to read your kind words about how Charlotte from our Customer Services Team helped with your recent enquiry. Here at Tower we always place the customer at the heart of everything we do Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic and prompt customer service. Thankyou Fayyaz at Tower.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments about how Fayyaz from our Customer Services Team helped with your recent enquiry. Fayyaz is one of the many stars we have within our Team here at Tower. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“As pensioners we had questions about airfryers, to which Kelly answered them with knowledge about the Tower brand. Even recommending certain modlels which do what we wanted. A very helpful member of the Tower brand family”

Helpful Report

Posted 3 years ago

Hi It was wonderful to read your kind words about how Kelly helped with your recent enquiry. Here at Tower we pride ourselves on the focus and commitment we deliver to our customers when they contact us. Feel free to contact us again should you have any future enquiries. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,760 reviews