Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy to use Very easy to clean I love it.”

Helpful Report

Posted 2 years ago

Hi We were delighted to read your 5 star review about how much you love your Tower product. Here at Tower we are very proud of our products - be sure to visit our website again very soon !! Thanks for your valuable purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“The problem was solved and I have received a very adequate replacement. The whole process was dealt with efficiently and understanding, once I was able to get through to you.”

Helpful Report

Posted 2 years ago

Hi Ivan, Thanks for taking the time to leave your feedback about your recent contact with Tower. We love hearing from our customers as to how we can further improve our products and services. As you can imagine our products such as Air Fryers have proved very popular of late and our Customer Services Team are working very hard to ensure our customers messages are responded to as quickly as possible. best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Chloe in customer services made our experience very stress free. Had an issue with the Fryer Drawers, but sorted immediately.”

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Posted 2 years ago

Hi Ken, Many thanks for your 5 star comments about Chloe from our Customer Services Team. Chloe is one of the many stars we have in our Team who love helping our customers with their enquiries. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Arrange was very helpful and sent me a pdf file to enable me to print the booklet I required, thanks”

Helpful Report

Posted 2 years ago

Hi DeeMac, It was lovely to read your 5 star comments about how our Customer Services Team helped with your recent enquiry. Rest assured our Customer Services Team love hearing from our customers and are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Wide bin which makes it easy to remove bags great idea that I could replace broken lid”

Helpful Report

Posted 2 years ago

Hello Christine, Thanks for your 5 star comments about your Tower Bin. Your valuable order from Tower was greatly appreciated. Keith - Group Customer Services Manager

Posted 2 years ago

“Perfect !!! Game changer”

Helpful Report

Posted 2 years ago

Hello, Thanks for your 5 star comments about your game changing Tower product. Please be sure to visit our Tower website again very soon to see the full range of our great products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought for a friend so can't give a review. Was delivered promptly.”

Helpful Report

Posted 2 years ago

Hi Maggie, Thanks for taking the time to leave your kind words about your recent purchase. I was pleased to read your Tower product was delivered quickly by our courier partners. I do hope your friend loves using their gift - rest assured our Customer Services Team are readily available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“Unfortunately I have been unable to use my fryer as of yet due to an issue I noticed when unpackaging. I took photos and emailed customer service with the issue still ongoing due to the appalling time it takes to get a reply from anyone at Tower. I was hoping that we would just be able to get this swapped, but turns out you don't offer this service. However with how long this process has taken and me still having the unusable fryer boxed up at home I very highly doubt that I would be ordering another when I eventually recoeve instructions on how to send the boxed one I have back. Overall the customer service experience has been very disappointing. I first reported the issue on 12th February shortly after receiving the fryer and it is still unused in the box. We are now nearly 3 weeks down the line and still no resolution in site.”

Helpful Report

Posted 2 years ago

Hi Nathan, Thanks for taking the time to leave your comments about your recent experience with Tower. Here at Tower we always review our customers feedback and provide a balanced response. I was disappointed to read you feel our service has not been what you expected. When you initially wrote to us we acknowledged safe receipt of your message and provided a timescale of when you could expect a response - having reviewed all of our communications I can confirm we have responded well within these timescales. Within our initial communication approx. 2 weeks ago we did provide a solution which would have resolved your enquiry quickly - sadly this solution was challenged by you. One of my Customer Services Team remain in contact with you in a bid to resolve your enquiry. It only leaves me to apologise for any perceived shortfall in the level of service we have provided in our efforts to resolve your enquiry quickly and efficiently. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Arlan resolved my queries without problems. Genuinely seemed happy to help.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about our Customer Services Team here at Tower. At Tower we love hearing from our customers and our Team always endeavour to quickly resolve any enquiry our customers may have. Arjan was delighted to read your valuable feedback. Keith - Group Customer Services Manager

Posted 2 years ago

“In very pleased to say Fayaz dealt with my complaint very efficiently and delivered a replacement for a faulty product that was under warranty. Very satisfied”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your valuable comments about your recent contact with Tower Customer Services Team. I was delighted to read how Fayyaz took the time to understand your concerns and offer a suitable resolution leading to you being satisfied with the plan of actions agreed. With best wishes, Keith - Group Customer Services Manager

Posted 2 years ago

“The tower air fryer was great value for money and cooks to perfection and uses less energy so saving on costs and the very helpful Arjan for his advice and help with the questions I asked..thank you.”

Helpful Report

Posted 2 years ago

Hi Ray, Thanks for your 5 star review. It was wonderful to read your comments about the results you are seeing by using your Tower Air Fryer. I was also pleased to read how Arjan from our Customer Services Team helped with your recent enquiry. Rest assured Ray should you have any further enquiries we would be delighted to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“very good service answering the question”

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Posted 2 years ago

Hi I was pleased to read our Customer Services Team here at Tower resolved your recent enquiry Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“Its a good carpet cleaner cheap and reliable so far so good only going to be using it once a month”

Helpful Report

Posted 2 years ago

Hi Wendyfenon, Thanks for your 5 star review and your valuable purchase for your Tower Carpet Cleaner. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Chloe was great, needed a new timer dial and she sent one out straight away with no charge. Awesome!”

Helpful Report

Posted 2 years ago

Hi Tom, Thanks for taking the time to leave your 5 star comments about how Chloe from our Customer Services Team helped with your recent enquiry. Chloe was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 2 years ago

“Kelly was most helpful. Quick to respond. I hope the part I need is back stock soon. Thank you so much again Kelly.”

Helpful Report

Posted 3 years ago

Hello Michelle, It was lovely to read your kind review about how Kelly from our Customer Services Team helped with your recent enquiry. Here at Tower we always place the customer at the heart of everything we do Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I inadvertently dropped a small locking screw from the rotisserie on my new air fryer (Tower T17039 Xpress 11L Digital Air Fryer) down the plug hole when washing up. I contacted Customer Services requesting a replacement and Chloe quickly arranged for a replacement to be sent. Excellent service! Thank you so much Chloe for your assistance!”

Helpful Report

Posted 3 years ago

Hi pfletc, Thanks for your kind words about Tower Customer Services and in particular Chloe from our Team. Here at Tower we understand that on occasions things don't always go to plan and we are always happy to help wherever we can. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Good so far!”

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Posted 3 years ago

Hi Rodger, Thanks for your 5 star comments about your Tower product. I was pleased to read everything is working well so far - rest assured our Customer Services Team are on hand should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very quick and detailed response provided by Arjan in customer support to my enquiry - first class all round. Many thanks.”

Helpful Report

Posted 3 years ago

Hi George, Thanks for your 5 star review about Arjan from our Customer Services Team here at Tower. Arjan wont mind me saying this - he is one of our newest members in the team and has made a great start to ensuring our customers are well looked after. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great price, Compact Air fryer cooks well. Only thing I found is the instructions and cooking guide needs to be written in a bolder print, it's quite difficult to read.”

Helpful Report

Posted 3 years ago

Hello Audrey It was fantastic to read your comments about your Tower Air Fryer. Here at Tower we really appreciate our customers suggestions about how we can improve our products and services and your recommendation for our Instruction Manual has been noted. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Chloe in customer service, was super helpful sorting out a challenge I had with a mixer. The situation was resolved swiftly and efficiently and I am back to baking with the replacement. Great Service”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments about how Chloe from our Customer Services Team helped with your recent enquiry. Chloe was delighted to read your kind words. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,760 reviews