Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow. Used day after purchase. Used both baskets. Amazing. Food great. Good looking and first class performance. However, had to watch video on u tube because instructions provided were difficult to follow. Price from Boundary Mills cheapest around .”

Helpful Report

Posted 3 years ago

Hi Jean, Thanks for your wonderful comments about your Tower Air Fryer. It was great to read about the immediate results you have seen when you used your Air Fryer. Here at Tower we love hearing our customers comments about how we can improve our products and services and rest assured your comments about the Instruction Manual have been noted. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“The first purchase was faulty. But thanks to Lucy we soon received a replacement. Very pleased. Thank you”

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Posted 3 years ago

Hi Joan, Many thanks for your 5 star comments about how Lucy from our Customer Services Team here at Tower helped with your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“The drawer does not locate the fan hits the element. We will be returning this product today as poor design and poor quality”

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Posted 3 years ago

“Accurate description of what it says on the box !”

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Posted 3 years ago

Hi Thanks for your 5 star comments about your Tower product. I was pleased to read that your product has met your expectations. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Just purchased my first Airfryer. Really pleased with it. Have only cooked bacon in it but found it easy to keep clean. Looks good with the rest of the appliances. One of my best buys yet. Here's to a healthier diet. Thanks Tower.”

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Posted 3 years ago

Hi Julia, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. I was pleased to read how happy you were with your product and the result you have seen. Best wishes, Keith - Group Customer Services Manager

Posted 3 years ago

“Just bought my first Air fryer. I think its going to be my best buy yet. Only used it once but easy to keep clean. Looks good with the rest of the appliances in the kitchen. Now to start eating healthier. Thanks Tower.”

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Posted 3 years ago

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Posted 3 years ago

“Having called Customer Services due to an issue with my 2 frying pans, Liberty from Customer Services dealt with my problem professionally and efficiently. She resolved the problem by replacing the 2 pans which are currently on their way. Excellent service.”

Helpful Report

Posted 3 years ago

Hello Kevin, Thanks for taking the time to leave your comments about your recent positive experience with Tower. Here at Tower we always place the customers individual circumstances at the forefront of everything we do. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Like most people, IAM looking to cut down on fats to loose weight and have a healthy lifestyle plus to cut down on energy costs. This product is excellent for both reasons.”

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Posted 3 years ago

Hi Susan, It was lovely to read your 5 star comments about how your Tower Air Fryer is helping with your healthy lifestyle as well as cutting down on your energy costs. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Just purchased the Tower Votex air fryer it is so nice quick delivery haven’t used it yet.”

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Posted 3 years ago

Hello Pamela, Many thanks for your 5 star comments. It was great to read how our courier partners delivered your Tower Air Fryer quickly and safely. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Just bought 4l tower from lidl made fried chicken and is not like the real thing but was perfectly cooked, 4 peaces= 20 minutes Recommend”

Helpful Report

Posted 3 years ago

Hi Criss, Thanks for your 5 star recommendation for our Tower Air Fryer. Here at Tower we love our Air Fryers too - the fried chicken you cooked sounds delicious !!!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Our air fryer we bought from Argos stopped working after a year. When I approached Tower’s customer service, my request of replacement was dealt with efficiently. I was kept informed and when they couldn’t replace the same one, they offered me a different and better air fryer. Sophie was dealing with my request and she went above and beyond to provide best customer service. Thank you”

Helpful Report

Posted 3 years ago

Hi AKG, Thanks for your 5 star review about your recent contact with Tower Customer Services. I was delighted to read how Sophie took the time to understand your enquiry and take the appropriate action to provide a full resolution. Sophie was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent products Excellent after sales service Professional Friendly and prompt”

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Posted 3 years ago

Hi Thanks for your wonderful review. Here at Tower we always place the customers at the centre of everything we do from providing high quality value for money products to our excellent after care customer service. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Service was great and Sophie very helpful would definitely recommend tower”

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Posted 3 years ago

Hi Paul, I was delighted to read your 5 star comments about Sophie from our Customer Services Team here at Tower. Sophie was overjoyed to read your kind words. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Bought my Tower airfyer Xpress Pro Combo 11 litre 10 in 1 only 3 days ago and I love it. I've made breakfast muffins, kebabs, desserts, lunch and mains and everything has been fantastic. It's quick and simple to use. My cooker oven is now redundant. Wouldn't be without my airfryer now.”

Helpful Report

Posted 3 years ago

Hello Mamac, Thanks for taking he time to leave your 5 star comments about your Tower Air Fryer. Here at Tower HQ everyone appreciated your kind words as well as your valuable order. It was great to read about the variety of meals you have cooked in our very versatile Air Fryer. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I had reason to complain about the durability of my Tower kettle . Although it’s impossible these days to actually SPEAK to a person, Sophie handled my disaffection with due consideration and courtesy. Thank you Tower. George Rounce. Feb. 2023”

Helpful Report

Posted 3 years ago

Hi George, Many thanks for taking the time to leave your kind words about how Sophie from our Customer Services Team helped with your recent enquiry. I was pleased to read how Sophie handled your enquiry by taking the opportunity to understand your individual circumstances as well handling your enquiry with courtesy. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“My Tower air fryer has become my best friend in the kitchen. I was so sad I had an issue with the timer knob. Chloe sorted it out for me and I can happily say I now have a new replacement. Thanks for your good customer service. Now getting back to baking cakes, cooking healthy meals and enjoying no fat on my fries!!”

Helpful Report

Posted 3 years ago

Hi Jane, It was great to read your comments about how Chloe from our Customer Services Team here at Tower helped with your recent enquiry. I'm pleased Chloe resolved your enquiry meaning you can now return to making those delicious meals !!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great air fryer still learning recipes but so pleased with it.easy to clean and cook with. I'd definitely recommend”

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Posted 3 years ago

Hi John, Thanks for your kind words and your recommendation for your Tower Air Fryer. Everyone here at Tower HQ really appreciate your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Just bought it look great”

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Posted 3 years ago

Hi Thanks for your kind words about your Tower product. Everyone here at Tower HQ really appreciates your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Bought as a present and receiver over the moon with the gift”

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Posted 3 years ago

Hi Phyllis, Thanks for taking the time to leave your comments about your recent purchase from Tower. We were delighted to read the recipient of your gift was over the moon. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,760 reviews