Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have to thank Arjan for the professional way he helped myself on my request for items I needed, which was a very quick reply and kept me informed all the time Thank you Arjan”

Helpful Report

Posted 3 years ago

Hi, Many thanks for your kind words about how Arjan helped with your recent enquiry. Here at Tower we are delighted Arjan is part of the Customer Services Team and he loves nothing more than ensuring our customers are looked after so well. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very please with my air fryer so far, have barely used my oven since purchasing it. So far tried chicken, ribs and beef as well as potato products and homemade chips - got to take care checking til you get used to timing or will be very crisp! Jacket potatoes come ou fluffy with a crisp skin, brilliant! Only issue is the plastic cover over the release button came off and won't stay put, possibly got damaged. but Amazon sent a replacement fryer.”

Helpful Report

Posted 3 years ago

Hi Lisa, Many thanks for your kind words about your Tower Air Fryer. We were pleased to read about the delicious meals you have cooked in your Air Fryer. Rest assured our Customer Services Team are readily available to assist with any enquiry you may have in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very helpful Dealt with my issue quickly”

Helpful Report

Posted 3 years ago

Hi Megan, Thanks for your 5 star review about how our Customer Services Team helped with your recent enquiry. Please feel free to get in touch again should you have any further enquiries. Keith - Group Customer Services Manager

Posted 3 years ago

“Very good I love it so”

Helpful Report

Posted 3 years ago

Hi Tracey, Thanks for your kind words and 5 star review about your Tower product. We are in full agreement with you .........we love our products too !!! Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Have a fault with brand new product just purchased did not work first time using it Cannot get through to customer service having tried for 3 days by telephoning !”

Helpful Report

Posted 3 years ago

Hi Elizabeth, We were disappointed to read your review. Our Customer Services Team do not work across a weekend period - when we are open we do offer a telephone service. As we have not received any further communications from you I have arranged for one of our Customer Services Team to contact you to understand the specific nature of your enquiry. It only leaves me to apologise for the issue which has occurred with your product. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“GOOD SERVICE BUT THE FRYER WAS TOO SMALL”

Helpful Report

Posted 3 years ago

Hi Thanks for your review about your Tower Air Fryer. We were sorry to learn your Air Fryer didn't meet your requirements. Please be sure to revisit our Tower website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Megan, my service advisor, was helpful, courteous and professional in the way she dealt with my query regarding the rubber ends on the drawer insert for my tower. I am extremely satisfied with her response and how it has been resolved.”

Helpful Report

Posted 3 years ago

Hi Thanks for your wonderful review about how Megan from our Customer Services Team helped with your recent enquiry. I was delighted to read Megan kept you updated as to the progress and fully resolved your enquiry. Megan was delighted to read your comments. Regards Keith - Group[ Customer Services Manager

Posted 3 years ago

“I really like this product, takes a bit of working out with the cooking temp and time, but I'm really impressed with it so far”

Helpful Report

Posted 3 years ago

Hello Lyndsey, It was great to read you really like your Tower product. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Thanks for choosing Tower for your valued purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Needed to contact Tower as roasting trays missing from my new airfryer. Spoke to Liberty very pleasant young lady. Explained the situation she promised she would contact me when they were back in stock. I was emailed as promised & advised the trays were on their way. I was very impressed by this service. Now awaiting delivery which should be in the next couple of days. Well done Liberty & Tower.”

Helpful Report

Posted 3 years ago

Hello Gina, It was lovely to read your kind words about how Liberty from our Customer Services Team helped with your recent enquiry. Liberty is a real star when it comes to looking after our customers and she was delighted to read your review. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Yes it does what I wanted”

Helpful Report

Posted 3 years ago

Hi Toni, Thanks for your 5 star comments. We were delighted to read your Tower product is as expected. Rest assured our Customer Services Team are readily available should you have any enquiries. Keith - Group Customer Services Manager

Posted 3 years ago

“Brilliant for chips and small roast vegetables.”

Helpful Report

Posted 3 years ago

Hi Julie, Thanks for your kind words about your Tower Air Fryer. Your valuable order was greatly appreciated by everyone here at Tower HQ Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great device, easy to use, dishwasher safe which is always a bonus 😀 Used few times now for various kebabs, delicious. Excellent service, easy to order, good price, fast delivery. Highly recommend.”

Helpful Report

Posted 3 years ago

Hello Jacqueline, It was great to read your 5 star comments about your Tower product. Here at Tower we always strive to provide quality products at affordable prices supported by great customer service. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Easy to use, brilliant to cook steaks , chops ect. Roast potatoes also.”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5 star comments about your Tower Air Fryer. Our Air Fryers are so versatile in so far as the various meals which can be cooked. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“First time I ever used a air fryer am pleased with what I have cooked and it so cheap to use”

Helpful Report

Posted 3 years ago

Hi Shaun It was great to read the first time using your Air Fryer was a success. Rest assured should you have any enquiries in the future our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“We were considering buying the rotisserie basket from amazon based on cost but this would have been a big mistake. We decided to buy directly and we were amazed at the quality and size of the basket. The basket size was not displayed on your website but for anyone wanting the size, the size are diameter 14cm x length 31.5 cm. great fit in the Tower Express Pro Combo.”

Helpful Report

Posted 3 years ago

Hi Phillip, Thanks for choosing Tower for the purchase of your rotisserie basket. We love hearing our customers valuable feedback about how we can improve our products are services and your comments are greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“It's 1st class I can do all me chips nuggets in there.its bigger than I thought I recommend it to anyone to get one”

Helpful Report

Posted 3 years ago

Hello James, It was great to read your comments about how you are using your Tower Air Fryer. Thanks for your kind recommendation. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Used the air fryer today for first time cooked chicken it was perfect not dry either would definitely recommend 👌”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5 star recommendation for your Tower Air Fryer. We really appreciate your kind words as well as choosing Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“We absolutely love the air fryer, it’s simple to use and big enough to cook quite a large chicken. Unfortunately we had only had it just over four weeks when the bulb went. What’s the problem you might say? I am quite a handy guy a round the house a retired engineer but when I looked to see where the bulb was situated it was quite inaccessible, a crazy design. What made matters worst I could not find any information on how to change the bulb, I tried ringing “Customer Support “ that was a total waste of time, apparently due to the popularity of the product there was no one available to speak to, I guess bulbs were popping left right and centre. Halogen bulbs are renowned for blowing hence you would think they would have made it easy to change. Daft as it seems I ended up taking the fryer back to Argos who were brilliant and changed it straight away. How ridiculous to have to take something back because the bulb had gone. So Tower please give instructions on how to change the bulb!”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about the fault which occurred with your Air Fryer. We were sorry to learn of the issue. When our products are designed we always consider our customers safety as a priority - as a result some of the parts within our products are sealed units. Our products are also supported by a robust warranty scheme in the rare event that a fault should occur with your product. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Arjan responded to my initial query very fast and not only provided me with the information I required but also the spare part that I was enquring about. Very fast, efficient and professional. Thank you”

Helpful Report

Posted 3 years ago

Hello Ros, Thanks for your kind words about Arjan from our Customer Services Team. Here at Tower we believe our customer service is different to other organisations in so far as we appreciate and value our loyal customers and always endeavour to understand and help wherever we can. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“Great chips and fish fingers 😋”

Helpful Report

Posted 3 years ago

Hello, Thanks for taking the time to leave your 5 star comments for your Air Fryer. We are biased here at Tower and we think our Air Fryers are great !!! Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,882 reviews