Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service and really exceptional after sales query dealt with”

Helpful Report

Posted 2 years ago

Hi Susan, Thanks for your 5 star comments about our Customer Services Team. Here at Tower we want our customers to have peace of mind that if they do need help our Customer Services Team are just a call or an email away. I was pleased to read our Team helped with your recent enquiry. Keith - Group Customer Services Manager

Posted 2 years ago

“Faulty door on 10:1 141 exchange arranged , still waiting as courier lost it , Lucy at Tower has sorted it She’s an absolute 🌟”

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Posted 2 years ago

Hi Martin, Thanks for your valuable comments. I was sorry to read about the replacement Air Fryer not being received - rest assured as part of our continuous improvement strategy we always investigate our customers comments and reviews. Having investigated your enquiry I was pleased one of my Customer Services Team have arranged for a replacement to be dispatched to you as an express delivery. It only leaves me to sincerely and personally apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Fayyaz helped resolve an issue quickly”

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Posted 2 years ago

Hello, It was great to read your 5 star comments about how Fayyaz from our Customer Services Team recently helped with your enquiry. Fayyaz is one of the many stars we have here at Tower who loves nothing more than helping our wonderful customers. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Tower dealt with my request quickly. Kelly was in touch regualry with updates whilst dealing with my request.”

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Posted 2 years ago

Hi Many thanks for taking the time to leave your 5 star comments about how Kelly helped with your recent enquiry. Here at Tower our Customer Services Team always endeavour to resolve our customers enquiries as quickly and efficiently as possible. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I would just like to thank tower and fyyaz for really good service all very helpfull people many thanks”

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Posted 2 years ago

Hi Roger, It was wonderful to read your kind words about how Fayyaz from our Customer Services Team helped with your recent enquiry. When it comes to looking after our customers enquiries Fayyaz is a real star and he was delighted to read your review. Take care, Keith - Group Customer Services Manager

Posted 2 years ago

“So pleased with the replacement basket. I'd only had the fryer a few days when I dropped and damaged basket. Was relieved to find I could replace this. Replacement is great, good value and arrived quickly.”

Helpful Report

Posted 2 years ago

Hi Lisa, I was pleased to read your 5 star comments about your replacement basket for your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Good price . Nice quality. Boils quickly as advertised. A little awkward to latch onto the base but otherwise ok.”

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Posted 2 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower Kettle. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Many thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent Tower Air Fryer Works very well 👍👍👍”

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Posted 2 years ago

Hi George, Many thanks for your 5 star comments about your Tower Air Fryer. I was delighted to read your Air Fryer is working to your expectations - rest assured if you need any future assistance our Customer Services Team are available to help. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent smart slim heater for instant heating , will definitely purchase more of these heaters more than happy with the quality”

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Posted 2 years ago

Hi Victoria, Many thanks for your 5 star comments about your heaters from Tower. We look forward to you visiting our website again very soon for your future purchases. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent fryer”

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Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower Air Fryer. Here at Tower we think our Air Fryers are excellent too !!! Many thanks for choosing Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just great products an service”

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Posted 2 years ago

Hi David, Thanks for your kind words. Here at Tower we always strive to offer quality, value for money products supported by great Customer Service. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The cordless steam iron is good, but doesn't quite glide like the best irons. It's also a bit of a fiddle to place onto the charger while ironing, and the charger uses up space on the ironing board. It also spits water. I think it has a couple of redesigns before it's great, but certainly good for the price.”

Helpful Report

Posted 2 years ago

“I emailed tower to say I’d got a faulty item. I’d purchased a new rose gold kettle from tower, after 3 weeks it started to leak, being a disabled person I relied on this chunky handled kettle. I was contacted by a lady called Megan, she explained the process of return etc. I replied to Megan explained my situation and in her reply she said due to my circumstances she would support me by sending out a replacement kettle and once received I needed to dispose of the original kettle etc. tower like other businesses have strict guidelines to follow. Thank you to Megan at tower customer services I had a brand new kettle within a few days of Megan picking up my case. A very big thank you for giving me peace of mind.”

Helpful Report

Posted 2 years ago

Hi Kathy, Thanks for taking the time to leave your 5 star comments about Megan from our Customer Services Team. I was delighted Megan took the opportunity to understand your own individual circumstances and provided a solution to your enquiry. Should you have any further enquiries please feel free to contact our Team. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Ice diamond 4 slice toaster cooks your toast the way you like it, most makes of bread fit into the toaster. Overall a very good toaster that is nice looking in any kitchen.”

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Posted 2 years ago

Hi Darren, Thanks for your kind words about your Tower Toaster. We were delighted to read your toaster cooks your toast just the way you like it - and the way we like it too !!! Please be sure to visit our website again very soon. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“What a complete joke dealing with this company! Contacted reference faulty handles on three pans (set consists of six in total) the handles break and are less than 12 months old, clearly a fault. Contacted Megan In customer services early January. I had advised I was happy to pay for the replacements - eventually came back to me and asked for photographs etc. I haven’t got the proof of purchase as was a gift. In between vast amounts of silence and after nearly 12 weeks was advised that parts department had no stock. Advised I was happy to wait, have now been told can’t help as I have no documentation! Why wasn’t told at the early contact point as opposed to 12 weeks later I do not know. I have asked for complaint to be be elevated to a senior manager - Megan will not confirm details despite asked over eight times. Product and service is very poor and the customer service level from Megan is the worst customer service level ever experienced! Avoid company, product and Megan in customer services!”

Helpful Report

Posted 2 years ago

“My partner and I recently encountered a malfunction with our Tower Air Fryer which, unfortunately, was outside the one year warranty and we hadn’t been online to take up the free offer of extending the warranty to three years, however, after getting in touch with Tower Customer Services we were so pleased of receiving the prompt, professional and courteous advice from Chloe who deemed it within the manufacturer’s scope to save time and trouble by offering us an identical replacement Air Fryer in just a few short emails. A great response to an issue I thought might not be in the manufacturers interests to pursue.”

Helpful Report

Posted 2 years ago

Hi Michael, Thanks for your kind words about how Chloe from our Customer Services Team helped with your recent enquiry for your Tower Air Fryer. Here at Tower we appreciate everyone has busy lives and registering the extended warranty for your product could have been easily overlooked. I was delighted to read Chloe took the time to understand your enquiry and arranged for a replacement Air Fryer to be dispatched to you. Rest assured should you have any further enquiries please get in touch. Keith - Group Customer Services Manager

Posted 2 years ago

“The best customer service I hv ever had. Lucy (the one from customer service ) had been helping me . I was so glad that she sorted out my damaged parcel(chopper) for me smoothly. Thanks a lot Lucy and Tower high quality I love the design and colour . Amazing price”

Helpful Report

Posted 2 years ago

Hi What a fantastic review to receive from you. I was delighted to read your comments about how Lucy from our Customer Services Team helped with your recent enquiry. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Contacted Tower regarding accessibility and usage of air fryers for virtually impaired, and Sophie was extremely helpful. Also had a query regarding the most suitable air fryer for myself to replace a faulty one, NOT a Tower, and Sophie assisted with this. Looking forward to using the new one, don't know how I managed without one, best piece of kitchen equipment ever,”

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Posted 2 years ago

Hi Sylvia, Thanks for your 5 star comments about Sophie. I was delighted that Sophie took the time to understand your specific enquiry and provide some recommendations from our Air Fryer range to match your needs. Please be assured all of our products are supported by a robust warranty scheme as well as our Customer Services Team being readily available should you require any further assistance in the future. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“Best thing I've ever purchased”

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Posted 2 years ago

Hi Geoffrey, Thanks for your 5 star comments about your Tower product. Everyone here at Tower HQ appreciates your valuable order. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Amazing, 5 stars, worth every penny and has saved me so much on energy.”

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Posted 2 years ago

Hi Sharon, Many thanks for your 5 star review about your Tower Air Fryer. We were all delighted to read your fantastic comments - by coincidence we think our Air Fryers are amazing too !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,760 reviews