Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed really, the air fryer is slow to cook food. My old air fryer took 12m to cook frozen chips, the Tower takes 25m. Customer service response was poor saying all air Fryers are different. If I had knew this before I wouldn't of purchased this one. I wouldn't recommend this product.”

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Posted 2 years ago

“Brilliant being two different size baskets & works really efficiently”

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Posted 2 years ago

Hello Michael, It was great to read your 5 star comments about your Tower Air Fryer. Everyone here at Tower HQ was delighted you choose us for your purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant for doing smaller quantities when using a full oven is a waste of space and time. Very please with this purchase”

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Posted 2 years ago

Hi Thanks for your kind words about your Tower Air Fryer. Our Air Fryers are so versatile as well as the potential savings they bring on your energy consumption. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“The Air fryer was very good value for money as we bought it in the flash sale. It has been used on several occasions and has performed well with very enjoyable results.”

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Posted 2 years ago

Hi Max, It was fantastic to read your kind words about your Tower Air Fryer and the results you are seeing. We hope you continue to enjoy the delicious meals. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good prices , brilliant delivery”

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Posted 2 years ago

Hello Tracy, Thanks for taking the time to leave your 5 star comments about the order and delivery experience of your Tower product. We really appreciate you choosing Tower for your order and hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Great piece of equipment. Display a little dark for choosing food type but can’t fault it on cooking.”

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Posted 2 years ago

Hello Amanda, Thanks for your comments about your Tower product. Rest assured our Customer Services Team are readily available should you require any assistance in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Arrived with scratches all over the touchscreen panel. Customer service was very slow to respond. Instruction booklet v unclear. Esp with regards to how to use the inserts. Think we have figured it out but customer experience could deffo be better”

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Posted 2 years ago

Hello Linzi, It's disappointing to learn that your Air Fyer was received with scratches on. I can assure you that here at Tower, nothing leaves our warehouse in a less-than-perfect condition. We're sorry it's not been handled with care during its onward journey to you. I was delighted to learn one of our Support Team has resolved your enquiry. It only leaves me to apologise for any inconvenience and disappointment caused.

Posted 2 years ago

“Great value perhaps should have bought a bigger one !”

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Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great service, delivered before expected date”

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Posted 2 years ago

Hello, We were delighted to read your 5 star comments about the swift delivery of your order from Tower. Our courier partners work hard to ensure our customers parcels are delivered quickly and safely. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“I bought an Airfryer on the 20/07/22. I emailed Tower on 01/03/23 asking how I could receive a refund/replacement as it stopped working. Was told that I may have to wait upto 7 days for a reply by automated email. In the meantime I had to purchase a new Salter (wouldn't buy a Tower now). Received email 6 days later on 06/03/23 later (please check your records) asking for the below; --- A full description of the problem you are experiencing, including images. --- How you maintain the item(s) and frequency --- The batch number of the product: (Both numbers can be located on the rating label on the bottom/back of the product). I did all of the above including sending a picture of the Airfryer plugged in, with both the temperature dial and the timer on clearly not working. You assume after doing what was requested that you've fulfilled the refund requirements, so my husband took the airfryer to the tip. I then receive 36 hrs later from the same advisor these demands;- --- Can you please write on the front of the item itself, in marker pen, your name, your request number 693660 and today’s date? --- Can you please take a picture of this. --- On the back or underside of the appliance, please write the same information, close to the “ST4 2NL” code or, PO no. but not obscuring it. --- Please now cut the cord ensuring that this is unplugged from the mains before doing so and, as close to the body of the item as possible (about 1cm). --- Can you now take a picture, this time of the back or underside of the item, which clearly shows the “ST4 2NL” and batch no., the severed cord and the written information. --- Please also confirm the PO no on the underside of your appliance. For a 50 year old disabled woman I'm becoming increasingly stressed about not receiving the refund, as I had to buy a replacement - not hearing from them for 6 days - and wonder what other hoops I'll have to jump through to receive the £79.99 for a product that was sold that was not fit for it's purpose, as it doesn't even switch on. I do fully appreciate that it takes time to answer queries due to the huge increase in your Sales. I have email evidence showing all the above. I have written the above on another website, where in reply I was promised a response within 24 hrs...... guess what? Not heard anything back. It's a shame that Tower don't stick to their word. They also knew that the airfryer had gone to the tip before they replied to my review.”

Helpful Report

Posted 2 years ago

Hello Ali, It's disappointing to read your comments. We can confirm that a colleague did attempt to contact you via phone on Friday. Unfortunately, they were unable to reach you. However, we can see that a refund was processed on Friday. We are pleased to see that you have since spoken to a member of our Team and this is now fully resolved. Best Wishes, Tower

Posted 2 years ago

“Preset programmes work but cannot set temperature or time manually. Customer services phone line useless and haven’t had a response to my email”

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Posted 2 years ago

Hello Dennis, It's disappointing to read your comments regarding not being able to reach us over the phone and not receiving a response to your email. We are currently experiencing an increase in contact due to the popularity of our products. We can see that your email was sent to us after 2pm on Friday 10th March and a reply was sent from our Support team well within our current reply times. Please note, our opening hours are Monday to Friday 9am until 5pm. We are pleased to see that your query has now been resolved and if there is anything further we can help with, please contact our Customer Support Team who are readily available to answer all queries.

Posted 2 years ago

“Absolutely love it. It's easy to use and I love that it has a smaller drawer. Food cooks evenly and crisp.”

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Posted 2 years ago

Hi Linda, It was wonderful to read your 5 star comments about your Air Fryer. Here at Tower we love our Air Fryers too !!!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great product brought to working class families at a great cost. Perfect kitchen need”

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Posted 2 years ago

Hi Laura, Many thanks for your kind words about your Tower Product. Tower always strive to provide quality products at affordable prices - thanks for choosing Tower for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Sophie in Customer Services showed great patience, and initiative in addressing and resolving my concerns in the space of a couple of hours. She made a senior citizen very happy. What a great deal of difference compared to their client who shall remain nameless!”

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Posted 2 years ago

Hi Duncan, It was wonderful to read your 5 star comments about how Sophie from our Customer Services Team helped with your recent enquiry. Here at Tower we pride ourselves that our Customer Services are different to other organisations and we always take the time to understand and resolve our customers enquiries. Keith - Group Customer Services Manager

Posted 2 years ago

“I have had this fire for 3 years now brilliant 👏 never had any problems with it x”

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Posted 2 years ago

Hi Nichola, I was delighted to read your 5 star review that your Tower Fire is still going strong after all of these years. Thanks for your kind words. Keith - Group Customer Services Manager

Posted 2 years ago

“Ordered the dish rack and unfortunately it arrived damaged. The service I received from Liberty was excellent and I received a replacement very quickly. Would definitely purchase from them again.”

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Posted 2 years ago

Hi Sheila, Many thanks for your comments about Tower. I was truly sorry to learn about the initial issue with your dish rack arriving damaged. Here at Tower we appreciate things don't always go to plan and on the rare occasions when this occurs our Customer Services Team act swiftly to resolve our customers enquiry. I was delighted to learn you remain a loyal customer of Tower and look forward to welcoming you back to our website very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Much better design than the older model but still difficult to remove chips from so design could’ve improved”

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Posted 2 years ago

Hi Julie, Many thanks for taking the time to leave your valuable feedback about your Tower Air Fryer. We were delighted to learn you had chosen Tower for your purchase. Here at Tower we love hearing from our customers about how we can improve our products and services and your suggestions have been noted. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very impressed with service received. A big thank you to Fayyaz how explained everything with a friendly manner D HEBBES Surrey”

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Posted 2 years ago

Hi Thanks for taking the time to leave your 5 star comments about the Tower Customer Services Team. We are very proud to have Fayyaz as part of our Customer Services Team as he always ensures our customers are looked after so well. Fayyaz was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 2 years ago

“I bought a 4 litre air fryer vortex , on the box it says air frying, roast , grill and bake I bought from Lidl There is no instruction Manuel inside Could you please send me one or tell me where I would find one please”

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Posted 2 years ago

“Fantastic to cook in just need some ideas”

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Posted 2 years ago

Hi Thanks for your wonderful comments about your Tower Air Fryer. You can find some great ideas for meals on line and through the various Air Fryer Social Groups. Should you have any enquiries about using your Air Fryer you always have peace of mind that our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,760 reviews