Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love it! Quick, easy to use, easy to clean. You came highly recommended and I can see why.”

Helpful Report

Posted 2 years ago

Hi Karen, Thanks for your kind words about your Tower product. We were delighted to read about your purchase being from a recommendation. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“Everything possible was done in a very polite, kind and helpful way. An extremely good customer service department”

Helpful Report

Posted 2 years ago

Hello, I was so pleased to read your recent enquiry made to our Customer Services Team was handled quickly and efficiently. Here at Tower we are very proud with the way our Customer Services Team look after our customers so well. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Yes very easy to use and appreciate the guarantee many thanks”

Helpful Report

Posted 2 years ago

Hi Kirsty, Thanks for your 5 star comments about your Tower product. We were delighted to read that your finding your Tower product easy to use. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“5 they are brilliant so easy to clean. Plus cooking food on them is so quick”

Helpful Report

Posted 2 years ago

Hi Gloria, Thanks for your kind words about your Tower product. Everyone here at Tower HQ really appreciates your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“Really easy to order online and very quick delivery would definitely use the website again easy to use and set out well easy to find products even if you are not tech savvy like me”

Helpful Report

Posted 2 years ago

Hi Joanne, It was wonderful to read your 5 star review about your recent order experience from our Tower website. I was pleased to learn everything went smoothly - I hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Very please with it brilliant”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower product. Thanks for choosing Tower for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“It is very quick and efficient. Negative point though , unlike my previous model tower I've of same size standard baking trays are slightly too big and I can't find ones that do.”

Helpful Report

Posted 2 years ago

Hi Geraldine, Many thanks for your valuable comments. Here at Tower we love hearing from our customers regarding our products and services. Rest assured our Customer Services Team are also readily available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought my tower last week really like it havnt stopped using it havnt turned my cooker on only one down side is the handle to take the the mesh trays out is not quite right or suitable have to fiddle with it to get it right apart from that all good”

Helpful Report

Posted 2 years ago

Hi Mervyn Thanks for your 5 star comments about your Tower Air Fryer. I was delighted to read about how you are using your Air Fryer. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I lost my instruction book for the slow cooker. I contacted Tower to request a replacement, and they very quickly sent me a copy to download. Good service.”

Helpful Report

Posted 2 years ago

Hello, Thanks for your 5 star comments. Here at Tower we appreciate that on occasions things go astray or don't go to plan and when they occur we always endeavour to help our customers wherever we can. I was delighted to read you now have your Instruction Booklet. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Best kitchen appliance ever known to man. Love it! Omgaaawwwdddd my ribs 😍😍 Banginnnnn”

Helpful Report

Posted 2 years ago

Hi Shlo, Thanks for your 5 star comments about your Tower product. Here at Tower we love our products too !!! Keith - Group Customer Services Manager

Posted 2 years ago

“Bought it yesterday used it 3times won’t work can some1 email me bk please”

Helpful Report

Posted 2 years ago

“It was great very happy now I got it”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments. We were delighted to read you are very happy with your Tower product. Should you have any enquiries in the future please feel free to contact us. Keith - Group Customer Services Manager

Posted 2 years ago

“Cordless iron very helo”

Helpful Report

Posted 2 years ago

Hi Many thanks for choosing Tower for the valuable purchase of your cordless iron. Our Customer Services Team are always at hand should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“Amaaazing product just what I was looking for”

Helpful Report

Posted 2 years ago

Hi Laura, Thanks for your amazing review about your Tower product. Everyone here at Tower HQ really appreciates your valuable order. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just bought a Tower iron from Aldi this morning. What a fantastic iron. Lightweight with steam and plenty of features. One great point. It doesn’t bleeb. How good is that. I usually bought Tefal but my last iron was terrible. Great price. Top marks for this iron.”

Helpful Report

Posted 2 years ago

Hi Kay, It was great to read you've chosen Tower for the purchase of your new Steam Iron. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“Re - my previous review about the Tower Window Cleaner. Sophie from Customer Services (who has efficiently dealt with the claim ) has been in touch and we are now having a replacement. Thank you Sophie, it is much appreciated.”

Helpful Report

Posted 2 years ago

Hi Maureen, Thanks for your comments about your recent warranty claim for your product. I was sorry to learn that our initial response to your enquiry wasn't as you had expected - one of the requirements for our warranty scheme is to retain a copy of the purchase receipt. I am aware one of my Customer Services Team has been in contact with you to resolve your enquiry - I trust this demonstrates the focus and commitment Tower place on Customer Services. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I contacted customer service and spoke to Lucy about my faulty vacuum cleaner on the 9th March and today 16th she has contacted me to say that a replacement will be delivered. I would like to thank her for the very good service and for helping me, she is a very helpful and friendly person and very good at her work ,good customer service is very rare these days .I was in charge of the customer service department when I worked for the electricity board many years ago so know how few thanks you get compared to the abuse you have to put up with. Thanks Lucy. .”

Helpful Report

Posted 2 years ago

Hi Many thanks for your kind words about Lucy from our Customer Services Team. Here at Tower our customers are so important to us and we always endeavour to exceed our customers expectations with every contact we have. Lucy was delighted to read your kind words. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“Have excellent Tower Air-fryer but lost protectors on the inner grid. No problem to Tower Service Team, Arjan had them posted to me free of charge.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about how our Customer Services Team and especially Arjan helped with your recent enquiry. Here at Tower we always pride ourselves on the commitment we provide to our customers by ensuring their enquiries are fully resolved. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Arjan was a great help, replied quickly nd resolved a problem I had instantly, great service, Thank you Arjan.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your kind words about how Arjan from our Customer Services Team resolved your recent enquiry. Here at Tower we always place our customers at the heart of everything we do and I was delighted to read your enquiry was resolved quickly. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent service from Laura. I emailed to enquire about buying a replacement charger for my vacuum (I’d lost mine). Had a quick response from Laura in customer services and was sent an immediate replacement free of charge. I was very impressed, this is what good customer service looks like, well done Laura and Tower and thank you”

Helpful Report

Posted 2 years ago

Hello Diane, It was wonderful to read your 5 star comments about your recent contact with Tower Customer Services. Here at Tower we understand things don't always go to plan and our Customer Services Team always place themselves in our customers position. I was delighted Laura resolved your enquiry fully and to your satisfaction. With best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,760 reviews