Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant. Have not used the oven since I bought this. Have recommended this to friends and family”

Helpful Report

Posted 3 years ago

Hello Tracey, It was wonderful to read your review about your Tower product. Thanks for recommending your Tower product to your family and friends and we hope they visit our website very soon !! Many thanks Keith - Group Customer Services Manager

Posted 3 years ago

“I purchased a Tower product from Aldi but unfortunately the packaging had been opened and a part was missing. On calling Aldi to let them know I was given a reference number and Tower products customer service telephone number. It only took a short conversation with the very helpful customer service member Laura who was able to post me the part I needed free of charge the very same day I spoke to them even though the packaging had probably been opened within the Aldi store. My experience with Tower products was by far the best customer service I have ever received which has given me confidence to purchase more of their quality products knowing they can back their products with a service to be proud of.”

Helpful Report

Posted 3 years ago

Hello Tony, Thanks for taking the time to leave your comprehensive review about your Tower product. I was sorry to learn about the issue you experienced with our retail partners. Here at Tower we believe our customer service is different to other organisations and I was delighted Laura took ownership and fully resolved your enquiry. With our best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Bought the air fryer months ago. Happy with that but bought the frying basket separately many weeks ago, tried it for first time today. It doesn't rotate. It should be included with the Air fryer. Complete waste of my money.”

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Posted 3 years ago

“Price delivery fantastic service”

Helpful Report

Posted 3 years ago

Hello Elizabeth, Thanks for your kind words about your order and delivery experience for your Tower product. Our courier partners do a great job ensuring our customers parcels are delivered safely and on time. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Hi Elena, Many thanks for your 5 star comments. Here at Tower we are proud of our Customer Services Team and how they take the time to understand and resolve our customers enquiries everyday Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Been happy with any tower products”

Helpful Report

Posted 3 years ago

Hi Ian, Thanks for your kind words about your Tower products. Please keep an eye on our website for the full range of our great products. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Had a temperature problem with my airfryer,and Sophie dealt with it as quickly as she could to resolve the problem, she was very professional,and would just like to point out she is a credit to your company.”

Helpful Report

Posted 3 years ago

Hi Geoff, It was wonderful to read your review about Sophie from our Customer Services Team. When it comes to looking after our customers enquiries Sophie is a real star and we are proud to have her within our team. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Swift reply and duplicate instruction book emailed .”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star comments about your recent enquiry with Tower Customer Services Team. I was delighted to read your enquiry was handled in a swift manner. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I would like to thank Sophie in Customer Service for all Her hard work in providing us with our replacement pans. She is a very good example of how a customer service representative should be. Once again thank you Sophie David Mason”

Helpful Report

Posted 3 years ago

Hello David, It was great to read your 5 star comments about how Sophie from our Customer Services Team helped with your recent enquiry. Here at Tower we are lucky to have such great customer service executives as Sophie within our Team. With our best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“It is very nice quality, The samosas I made turned out amazing and delicious. Standard is amazing, So many different options. Overall Amazing product”

Helpful Report

Posted 3 years ago

Hello Muna, Thanks for taking the time to leave your 5 star comments about your Tower product. We were all delighted to read about the delicious Samosas you cooked. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Sam in customer services was brilliant in a quick response to my query about my vacuum cleaner guarantee and he sorted it out.”

Helpful Report

Posted 3 years ago

Hi It was great to read your comments about how Sam from our Customer Services Team helped with your recent enquiry. Sam is our Customer Services Supervisor here at Tower and when it comes to looking after our customers always leads by example. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“It's amazing and fantastic looking product love the tower product easy to work thank you so much”

Helpful Report

Posted 3 years ago

Hello Declan, Thanks for your fabulous 5 star review about your Tower product. Everyone here at Tower HQ really appreciates you valuable order. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“I was very impressed with the courteous response from Sophie Also a very fast reply to my enquiry I am extremely pleased. Many thanks. Patricia”

Helpful Report

Posted 3 years ago

Hi Patricia, Thanks for your kind words about Sophie from our Customer Services Team here at Tower. I was delighted to read how Sophie helped with your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“The airfryer I recently bought lost two rubber feet whilst I was cleaning the trivet plate I rang customer services and met Fayyaz he was very Helpful and polite he solved my problem and gave me good advice”

Helpful Report

Posted 3 years ago

Hi Jeff, Thanks for taking the time to leave your 5 star comments about Fayyaz from our Customer Services Team. We are lucky to have Fayyaz as part of our team as he always ensures our customers enquiries are resolved to their satisfaction. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“My air fryer unfortunately had broken. I've contacted to the customer service. The lady who I've talked to (Chloe) was so kind and helpful. I've received a great customer service. They made sure I'd get a replacement which has arrived within 3 days. The whole process was so quick, smooth and easy.”

Helpful Report

Posted 3 years ago

Hello Agota, Thanks for your 5 star comments about how our Customer Services Team helped with your recent enquiry. I was delighted to read your contact was a smooth one and we resolved your enquiry fully. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I ordered a new rotisserie fork as I accidentally threw my original one away. It arrived really quickly and fits perfect.”

Helpful Report

Posted 3 years ago

Hi Alison, Thanks for your message about the order and delivery experience for your Air Fryer Rotisserie Fork. I was delighted to read how our courier partners delivered your order quickly and safely. Many thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Got my first air fryer and it over heated. The fan was stuck solid. Got a replacement two weeks ago. Last night put 2 burgers in went to turn them over after ten mins and looked at the bottom of drawer compartment and it was on fire. Took that one back. So not sure to leave unattended for a minute with final replacement”

Helpful Report

Posted 3 years ago

“Excellent customer service. Prompt action kept informed and delivery of parts extremely quick FAYAZ was extremely helpful”

Helpful Report

Posted 3 years ago

Hello, It was great to read your 5 star comments about how our Customer Services Team and Fayyaz in particular helped with your recent enquiry. Fayyaz loves nothing more than ensuring our customers enquiries are fully solved. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Prompt reply to my email query from ARJAN. Thanks *****”

Helpful Report

Posted 3 years ago

Hello Rod, Thanks for your 5 star comments about Arjan from our Customer Services Team here at Tower. I was delighted to read your enquiry was fully resolved in a prompt manner. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I purchased the Tower Air Fryer T17038 2 years ago. In less than 10 months the knob controlling the timer broke. Amazon kindly replaced the entire oven. Just over 12 months later the knob on the new machine broke again. This time I reported it to the Tower customer service. I am not happy with how they have responded. I quote "It's with regret that this item is currently out of stock and furthermore, We do not have a date to when we will be receiving stock of the desired item.I apologise for any inconvenience or disappointment this may cause. I hope this helps and may there be anything else you need assistance with, please do not hesitate in contacting us." So issue not resolved and a perfectly good oven now un-useable because the company cannot supply a simple plastic knob??”

Helpful Report

Posted 3 years ago

Hello Ivan, Thanks for taking the time to leave your valuable comments about your recent contact with Tower. I was sorry to read your comments that your enquiry had not been resolved to your satisfaction. Here at Tower we readily welcome our customers valuable comments and feedback with every constructive piece of feedback being fully investigated to establish how we can handle our customers enquiries better in the future. Having had the chance to review your communications I have arranged for one of my Customer Services Leadership Team to contact you to fully resolve your enquiry. It only leaves me to sincerely apologise for any inconvenience caused in the shortfall of our normal high standards of service you have encountered. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,788 reviews