Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does what it says - fits well”

Helpful Report

Posted 3 years ago

Hi Charlotte, Many thanks for your 5 star comments about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I can’t believe how fast my order was and super pleased with the duel air fryer”

Helpful Report

Posted 3 years ago

HI Thanks for taking the time to leave your 5 star comments about the order and delivery experience of your Tower Air Fryer. I was delighted to read our courier partners delivered your Air Fryer safely and quickly. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Only used this a few times and I love it already”

Helpful Report

Posted 3 years ago

Hi Bev, Thanks for sending across your photograph - it was great to see how your Tower Air Fryer has made a fantastic addition to your kitchen. Thanks for choosing Tower for your purchase Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“From time of order to receiving my kettle it is the black rose gold pyramid kettle it's stunning and only took 2 days to arrive easy to register the 3 year guarantee and I liked that there is a customer service number i can call not any video chat so am very pleased :)”

Helpful Report

Posted 3 years ago

Hi Charmaine, Thanks for your kind words about the order and delivery experience of your Tower Kettle. Rest assured our Customer Services Team are readily available via telephone or email to assist with any enquiry you may have in the future. We hope that any communication with our Customer Services Team may increase your rating score to 5 stars moving forward. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Dual Basket Air Fryer, Well pleased, Build & Quality Good, Double Trey’s working independently makes for better cooking with meals Being Picky, I think Draws & Trey’s would have been better finished with a non stick coating, Teflon or whatever, Gloss Stove Enamel is reluctant to release gooey residue even in hot soapy water.”

Helpful Report

Posted 3 years ago

“Delivery was very fast and was kept updated until it was at my door.”

Helpful Report

Posted 3 years ago

Hi Tracey, Many thanks for your 5 star comments about the delivery experience of your Tower kettle. It was great to see your photograph showing your kettle in the kitchen. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I paid for a next day delivery but it took 7 days I then wanted to change my delivery address but I’m not sure what happened then I was told it was not delivered and I will get a refund.”

Helpful Report

Posted 3 years ago

Hi Many thanks for your valuable comments about your recent delivery experience. I was sorry to learn of the delays you have encountered. Having had the opportunity to review your enquiry I can see your order missed the cut off time approaching a weekend period for next day delivery as well as the delivery address initially being a PO Box number. To ensure your enquiry is concluded fully I have arranged for one of our Customer Service Team to contact you shortly. It only leaves me to apologise once again for any inconvenience you may have experienced. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very efficient and polite, it was a pleasure doing business with you. I would recommend Tower and it's workforce to everyone.”

Helpful Report

Posted 3 years ago

Hi Ronald, Many thanks for your 5 star comments about our Customer Services Team here at Tower. Everyone in the Team was delighted to read your comments and recommendation. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Brilliant customer service by Arjan. We had a part missing with our Tower Airfryer( which is great). Contacted customer services who respindedxwithin 24 hours. Check stock availabilty, item wss despatched. Wss advised it would take 7 to 10 days, but turned up the next day. Very effiicient friendly Customer Advisor.👏👏👏”

Helpful Report

Posted 3 years ago

Hello Jo Mo Many thanks for your 5 star comments about how Arjan from our Customer Services Team helped with your recent enquiry. Arjan is one of the many stars we have here at Tower who loves to ensure our customers enquires are fully resolved. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I bought a Tower hand held cleaner, it's brilliant and saves getting the big vacuum out all the time. Customer services are second to none in helping with queries, especially Arjan very kind and very quick with his answers.”

Helpful Report

Posted 3 years ago

Hello Gill, It was wonderful to read your review about your Tower hand held cleaner as well as our Customer Services Team. Thanks for choosing Tower for your valuable purchase - should you have any enquiries in the future we'd love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I had my air fryer over a year and the actual knob broke I contacted Tower and the response was brilliant they sourced a new part asap also Arjan from customer services was exceptional . Thankyou !!”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave your kind words about how Arjan from our Customer Services Team helped with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I contacted Tower directly as I had accidently broken 3 Jars on a rotating spice rack . I received an immediate response from Fayyaz who checked and confirmed they had spare jars and would send them out to me asap. I am just awaiting delivery but the customer service response and action was first class. thank you”

Helpful Report

Posted 3 years ago

Hello Alan, Many thanks for taking the time to leave your comments about Fayyaz from our Customer Services Team. Fayyaz is one of the many stars we have here at Tower who always ensure our customers enquiries are fully resolved. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I bought the iron from Aldi because it was good value for money. It’s very sturdy to use and I like the dual use - free standing or attached to the base. Highly recommended.”

Helpful Report

Posted 3 years ago

Hi Thanks for purchasing your Tower Iron from our retail partners Aldi. Rest assured our customer services team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Very pleased.Got my machine on Monday from Iceland in Perth Angus”

Helpful Report

Posted 3 years ago

Hi Jackie, Thanks for choosing Tower for the purchase of your product. We hope you enjoy using your product - rest assured if you need any assistance in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I am very pleased with my vortex dual air fryer.I use mine every day.”

Helpful Report

Posted 3 years ago

Hi Lynette, Thanks for your 5 star review about your Tower Air Fryer. We were delighted to read how pleased you were with your Air Fryer - rest assured if you have any enquiries please feel free to get in touch. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

Hi Lynette, Thanks for your kind words about your Tower Air Fryer. We love our Air Fryers too !!! Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I was told that my return and refund would take '3 working days' to be processed. My return package was delivered to Tower warehouse 7 working days ago and I still haven't heard anything about it yet. The kettle I was returning was also of poor quality. The 'Tower' tag was peeling off on one side of the kettle body.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your valuable comments about the return of your Tower product. Here at Tower we welcome our customers comments and feedback - every piece of feedback received is reviewed allowing us to improve our products and services. Having had the opportunity to understand your enquiry I was pleased to learn your refund has been processed. It only leaves me to sincerely apologise for any delays or inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“fayyaz has help me with the process thanks we like our stainless steel microwave which broke down around 2 half years but happy that you are sending a instock replacement thank you”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5 star comments about Fayyaz from our Customer Services Team. Here at Tower we are lucky to have colleagues like Fayyaz who loves nothing more than helping our customers. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I purchased an airfryer and i wanted to return the item i have sent an email still no response(request no 713119)”

Helpful Report

Posted 3 years ago

Hi Harish, Thanks for taking the time to leave your comments - here at Tower we readily welcome our customers feedback. As part of our Continuous Improvement Strategy we always revisit our customers comments and wherever required provide a balanced response. Having reviewed your enquiry I can confirm safe receipt of your initial communication over a weekend period when our Customer Services were closed. Upon receipt of your enquiry you will have received an acknowledgement of safe receipt of your communication as well as timescales as to when you could expect a response from us. I was delighted to learn we replied to your enquiry, regarding the return of your Air Fryer which you incorrectly ordered, well within the timescales for response we quoted. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I lost a silicone foot from my grill plate on the 4 litre digital airfryer. Megan at customer service sent me 4 new ones free of charge. Very friendly and efficient. Fantastic service”

Helpful Report

Posted 3 years ago

Hi Janine, Thanks for taking the time to leave your 5 star comments about how Megan from our Customer Services Team helped with your recent enquiry. Here at Tower our customers are important to us and we always endeavour to resolve their enquiries as quickly as possible. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent customer service from KELLY problem with current toaster all sorted replacement on its way thank you again for great service”

Helpful Report

Posted 3 years ago

Hi Roy, Many thanks for your kind words. I was delighted to read Kelly resolved your enquiry in a stress free way. Rest assured we'd love to hear from you should you have any further enquiries. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,882 reviews