Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was slow in the beginning having contacted Tower on the 23rd January, however once one of your customer service staff called Sophie took over, my report was handled efficiently and everything ran very smoothly.”

Helpful Report

Posted 2 years ago

Hello, Many thanks for your valuable comments about your recent contact with our Customer Services Team here at Tower. At Tower we welcome our customers comments as to how we can improve our product and services. Whilst I was sorry to learn things started slowly I was delighted to read Sophie resolved your enquiry fully. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Fayaaz was amazing and was so helpful in every way. I am grateful for his help.”

Helpful Report

Posted 2 years ago

Hello Dawn, It was great to read your kind words about Fayyaz from our Customer Services Team here at Tower. Fayyaz is one of the many stars we have within our Team and loves nothing more than making sure our customers enquiries are fully resolved to their satisfaction. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I contacted Tower via Email and received a response from Kelly within 24 hours. She asked me to provide a little more information. Within the hour my spare parts had been prepared for dispatch. Amazing service and great communication.”

Helpful Report

Posted 2 years ago

Hello Gary, Many thanks for your 5 star comments about your recent contact with our Customer Services Team. Kelly from our team was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 2 years ago

“Really great communication from Harpreet. My spare part was despatched quickly and as it was a small part there was no charge. I can now use my air fryer again. One happy customer ! Many thanks”

Helpful Report

Posted 2 years ago

Hi Carole, Thanks for taking the time to leave your review about how Harpreet from our Customer Services Team helped with your recent enquiry. We love reading when our Customer Services Team make our customers happy with their speed, communication and efficiency in resolving enquiries. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I bought a Tower non-stick sauté pan, which is meant to be oven safe up to 260c less than 4 months ago but the pan. However food started to stick to the pan, which then caused scratches. Initially I was a bit dubious in what my chances were of getting a refund or a replacement, but after an enquiry email to Tower customer services I got a prompt reply by Liberty who wanted to help me out. With a few back and forth emails, to give her the details needed she has told me that a replacement pan is already being prepared for dispatch.”

Helpful Report

Posted 2 years ago

Hi Naomi, Many thanks for your kind review about Liberty from our Customer Services Team. I was delighted to read Liberty had solved your enquiry to your satisfaction. Here at Tower we always place ourselves at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I contacted Tower (via email) regarding a small issue with my air fryer. I received a reply from Liberty who has been really helpful and quickly resolved the issue to my total satisfaction. I am extremely pleased with the way that Liberty handled matters and feel that she could not have been any more helpful, indeed, she has been brilliant !.”

Helpful Report

Posted 2 years ago

Hello Angela, It was great reading your comments about your recent contact with Tower Customer Services. Liberty is one of the many stars we have within our Team and she was delighted to read your kind words. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“very helpful when you contact them. Very good price for my battery vacuum highly recommended very pleased . Defo buying from them again”

Helpful Report

Posted 2 years ago

Hi Craig, Thanks for your kind words. I was delighted our Customer Services Team helped with your recent enquiry. I hope you visit our website again very soon !!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Afterva lot of use, the knob of my Air Fryer split so was unusable. Tower customer service could not have been more helpful to me and replaced the knob within a very few days. They are top notch.”

Helpful Report

Posted 2 years ago

Hi It was great to read your comments about our Customer Services Team being 'top notch'. The team greatly appreciated you taking the time to leave your 5 star review. Here at Tower we believe our Customer Services Team are different to other organisations and we always take the time to understand our customers enquiries and endeavour to provide a suitable solution. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Fayyaz answered the phone quickly and problem resolved in minutes .”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your recent contact with Tower Customer Services. I was delighted to read Fayyaz handled your call quickly and resolved your enquiry to your satisfaction. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I love my tower air fryer. It is so simple to use and the results are incredible. Anything you make is cooked to perfection, fast, no fat and low electric use. I recommend everyone to buy a tower air fryers.”

Helpful Report

Posted 2 years ago

Hi Jo, What wonderful comments to received about your Air Fryer. Everyone here at Tower HQ really appreciated your valuable order as well as your kind recommendations. We love our Air Fryers too !!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I had need to contact Tower as i required a replacement part for the grill that sits in the draw of my Air Fryer. I was in communication with Megan from Towers customer service department via email. Megan dealt with my issue quickly and kept me informed as to when the part would be leaving them to come to me Very thorough customer care given by Megan, and I would not hesitate in buying more Tower products in the future. Keep up the good work Megan your a credit to your company.”

Helpful Report

Posted 2 years ago

Hi Jonathan, Many thanks for your kind words about Megan from our Customer Services Team. I was pleased to read how Megan helped with your recent enquiry and I have passed your comments on to her. Here at Tower we are very proud of Megan and our Customer Services Team in the way they all look after our customers so well everyday. Regads Keith - Group Customer Services Manager

Posted 2 years ago

“Sophie was great throught my transaction to re delivery,1 person who contacted me throught not chasing many people made life less stressful. Thanks Atwal”

Helpful Report

Posted 2 years ago

Hi Atwal, I was pleased to read your recent contact with our Customer Services Team and Sophie in particular was a stress free one. Here at Tower we always endeavour to handle our customers enquiries as swiftly and efficiently as possible. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I'm very happy....it was half the price of the similar model from ninja. And it works chips that same...it cooks food quickly and even.. just give you're chips a shake half way through....and turn ta chicken over aswell... This is amazing for the price of £140😀😀😀”

Helpful Report

Posted 2 years ago

Hi Shaun, Thanks for taking the time to leave your kind comments about your Air Fryer. Everyone here at Tower appreciates your review as well as choosing us to make your valuable order. The chips you prepared in your Air Fryer look delicious !! Keith - Group Customer Services Manager

Posted 2 years ago

“The Tower Smart Cooker is economical and the amount of different foods you can cook in the same time, I can honestly say I didn't believe the adverts at all!!! But I've had my own 2 nights and I won't need my oven ever again. It cooks evenly, and quickly, I can't wait to use it to cook my recipes. And experimenting the different tools.”

Helpful Report

Posted 2 years ago

Hi Jo, Thanks for your kind words and for choosing Tower to make your valuable purchase. I was pleased to read how you've been using your Air Fryer . Here at Tower we appreciate that new products can be a little daunting to use at times so if you have any enquiries please feel free to get in touch with our Customer Services Team who will be delighted to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I wish to increase my previous review from 1 star to 5 star. My Tower Fryer has kindly been replaced as the company could not source the faulty part it needed. We would be lost without our air fryer. Everything from pizza, bacon, chicken, onion rings, baked potatoes etc are cooked on a daily basis. No danger from burning oil just set a time and forget about it until it dings. My gtown up kids love it. Thanks again for standing over a brilliant product and settling my complaint inside a week.”

Helpful Report

Posted 2 years ago

Hi Ivan, Thanks for taking the time to leave your amended review. I was pleased our Customer Services Team helped resolve your enquiry fully. Here at Tower as part of our Continuous Improvement Strategy we visit all of our customer reviews, feedback and comments. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic support provided by Sam. Able to sort out following the step by step instructions given. Thank you.”

Helpful Report

Posted 2 years ago

Hello Donna, Thanks for taking the time to leave your kind words about your recent contact with our Customer Services Team and Sam in particular. Sam is our Customer Services Supervisor and always leads by example when it comes to looking after our customers so well. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic customer service from Liberty.”

Helpful Report

Posted 2 years ago

Hi It was great to read your 5 star review about Liberty from our Customer Services Team. Liberty is one of the many stars we have within our Customer Services Team and was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant company, British and proud Lovely iron, excellent steam, very light, easy on the wrist and very powerful, 5 stars for tower 2690 ultra speed steam iron and 3 years guarantee to boot! 👍”

Helpful Report

Posted 2 years ago

Hello, What a wonderful review to receive about Tower and our product. Here at Tower we are proud of our heritage and we were delighted you choose us for the purchase of your steam iron. Rest assured our Customer Services Team are on hand should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent product. Simply a mini oven so you can bake a cake, roast potatoes etc. The beauty is... It only takes 2 minutes to get to 180c. No heating all that empty space in a typical oven! Go for it 😃”

Helpful Report

Posted 2 years ago

Hello Vincenthampstead, Thanks for your wonderful 5 star comments about your Air Fryer. Our Air Fryers are so versatile as well as helping with those energy costs. Everyone at Tower was delighted you 'went for it' and purchased from us. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I contacted customer services after having broke the lid handle on my pan set and Sophie was amazing. She has sourced me a replacement and has sent it out. Amazing customer service thank you”

Helpful Report

Posted 2 years ago

Hello Justine, It was wonderful to read your 5 star comments about how Sophie from our Customer Services Team helped with your recent enquiry. Here at Tower we are very proud of the manner in which our Customer Services Team look after our customers so well. Thanks for your kind words. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews