Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was excellent which is so unusual in today's world. My tower Air fryer had an issue couldn't supply it to repair so is sending me a new model I had warranty which obviously helped.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about our Customer Services Team. Here at Tower we firmly believe the service we provide is different to that of other organisations as we always take the time to fully understand our customers enquiries. Rest assured should you have any further enquiries we would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Read the instructions on how full it should be (not more than 3/4)(a weight limit would be helpful Tower). Set rotary option on panel(otherwise it won't rotate). Works well enough.”

Helpful Report

Posted 2 years ago

Hello Jane, Many thanks for your valuable feedback regarding the Instruction Manual for your Tower product. Here at Tower we love to receive our customers comments and feedback as to how we can improve our products and services and your comments have been duly noted. Rest assured should you have any further enquiries our Customer Services Team are readily available to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very nice bin”

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Posted 2 years ago

Hi Neville, Thanks for your kind words and for choosing Tower for your valuable purchase. We hope you enjoy using your Sensor Bin and look forward to you visiting our website again very soon. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“They found me a timer button for my air frier that was bought in late 2021. Couldn’t get better customer service than this!”

Helpful Report

Posted 2 years ago

Hello Sally, Many thanks for taking the time to leave your 5 star comments about how our Customer Services Team helped with your recent enquiry. I was delighted to read everything was resolved to your satisfaction. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“Just so pleased they had resolved our faulty vacuum issue”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about our Customer Services Team here at Tower. I was so pleased to read your enquiry had been fully resolved. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Replace the feet I had lost whilst cleaning quick and effortlessly”

Helpful Report

Posted 2 years ago

Hello, It was great to read your 5 star comments about how our Customer Services Team helped with your recent enquiry. Here at Tower we appreciate things don't always go to plan and we always strive to help our customers wherever we can. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Wonderful item to own. It is brilliant for steak. I can't wait to use it again.”

Helpful Report

Posted 2 years ago

Hello Sue, Thanks for leaving your wonderful comments about your Tower product - they are greatly appreciated. Rest assured our Customer Services Team are available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“We are very pleased with the product helps us to reduce the amount of energy and the amount of oil we use,thank you”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your 5 star comments about your new Air Fryer from Tower. We were pleased to read how your Air Fryer has helped with your energy savings as well as providing a healthier cooking option. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“arrived today plugged in, had a pile of ironing,a pet hate of mine,but you know what,i sailed thru its brilliant iron for price”

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Posted 2 years ago

HI Many thanks for your 5 star comments about the purchase of your Steam Iron from Tower. We were delighted its helped you sail through that pile of ironing !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Looked at other airfry and the tower one had great reviews so decided on the T17088 to be the best overall for the money .Easy to use and clean. Quick and efficient and had plenty presets and look very smart in my kitchen. Would recommend to friends and family”

Helpful Report

Posted 2 years ago

Hello Allybongo, Thanks for your wonderful comments about your Tower Air Fryer. We were all delighted that you chose Tower to make your valuable purchase. Rest assured our customer service team are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Still awaiting a response for my order placed on the 7th April still pending even though I have made a payment. Emailed twice now with no response.”

Helpful Report

Posted 2 years ago

HI Thanks for taking the time to leave your valuable comments. We were disappointed to read your comments about a lack of response from Tower - when you messaged our Customer Services Team you will have received a response confirming when you can expect a response from us. In addition we politely requested not to send any duplicate messages as this only hinders our ability to effectively resolve your enquiry. I can confirm a response and update will be provided to you very soon. It only leaves me to apologise for any inconvenience you have perceived. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“hello I lost a small guard/protector off my Tower Air Fryer T17021. I got in touch with the support team and explained what had happened. Harpreet responded very quickly and sorted my problem out. The part arrived very quickly and now sits in its position on the basket handle and makes things safe. I would like to commend Harpreet and the team for their efforts in making this customer very happy. Best Regards to all. Sid Kirk”

Helpful Report

Posted 2 years ago

Hello Sid, Many thanks for your kind words about Harpreet from our Customer Services Team. It was great to read how Harpreet took the time to understand your enquiry in full and provide a suitable solution for you. Harpreet was delighted to read your kind review. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great to look at. Ideal having 2 baskets. Took a while to work out how to use, but would recommend it.”

Helpful Report

Posted 2 years ago

Hello Lindsey, Thanks for your wonderful comments about your Tower Air Fryer. We were delighted to read your comments. We know that a new product can at times be a little daunting to get used to that's we our Customer Services Team always welcome any enquiries you may have. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“How long do you have for the Easter holiday? Sent email to customer service and they said they are on Easter holiday, this was today. Have not received my complete erodes. Not impressed.”

Helpful Report

Posted 2 years ago

Hi We were disappointed to read your comments. The message you received was an acknowledgement of the receipt of your communication - it also confirmed the timescales as to when you could expect a response from us. Having investigated your enquiry your communication was sent at 15.38 yesterday and we have provided an update to your enquiry well within this timescale. In addition due to the size of your order it was delivered in 2 phases with delivery tracking showing all parcels have now been successfully delivered. It only leaves me to offer my personal and sincere apologies for any inconvenience you feel may have been caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I bought this Tower Airfryer in October 2022. And already there a bits of plastic coming off the handle. Every time you pull the drawer out another piece breaks off. I wouldn't buy Tower again.”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your comments about your Air Fryer. We were sorry to read your comments as well as being surprised as we have had no previous contact from you reporting an issue with your Air Fryer. Here at Tower our products are supported by a robust warranty scheme to provide our customers with peace of mind in the rare event an issue should occur with their product. I have arranged for one of my Customer Services Team to contact you very soon to investigate your enquiry further. In the meantime it only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Harpreet dealt my issue with top standards and sent me a replacement unit, very please with the service Thank you”

Helpful Report

Posted 2 years ago

Hi Joao, Many thanks for your 5 star comments about how Harpreet from our Customer Services Team helped with your recent enquiry. Harpreet was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent customer service received through emails. Harpreet was fast and efficient at helping me with my query regarding my TOWER appliance”

Helpful Report

Posted 2 years ago

Hello Sarah, Many thanks for your 5 star comments about our Customer Services Team here at Tower. Harpreet is one of the many stars we have within our Customer Services Team and I was how he resolved your enquiry quickly and efficiently. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very efficient resolution to replace appliance under Guarentee with the expert advice from Megan.”

Helpful Report

Posted 2 years ago

Hello Thanks for your kind words about Megan from our Customer Services Team. Should you have any further enquires our Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very efficient resolution to replace appliance under Guarentee.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about how our Customer Services Team helped with your recent warranty query. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“Purchased the vortex dual over air fryer - cooks great but one of the internal lights blown already on first use. Shame”

Helpful Report

Posted 2 years ago

Hi Gina, Thanks for your comments about your Tower Air Fryer. I was sorry to learn about the issue with the internal light. As part of our customer commitment I have arranged for one of my Customer Services Executives to drop you a message to see if we can help in any way. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews