Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order never came lost my order then offered me a replacement or refund still awaiting a reply these guys only have email customer service and only reply with 1 message every 3 to 4 days do not purchase anything with this company directly”

Helpful Report

Posted 2 years ago

Hi We were disappointed to read your comments about your recent contact with our Customer Services Team. As part of our Continuous Improvement Strategy we always investigate our customers comments and wherever required provide a balanced response. I was sorry to learn your parcel was lost within our courier partners network. I can confirm we do operate a telephone service for our customers to contact us via this channel. When you contacted us via email we did provide an acknowledgement to your enquiry and provided an indication of the timescales associated to when we would respond. In addition we politely requested to avoid sending duplicate messages as this only hinders our ability to effectively resolve your enquiry. Our first response was made to you within 48 hours of your initial enquiry. Following this response we received a further 5 emails from you within 3 days. I was pleased to learn one of my Customer Services Team have been in contact with you and fully resolved your enquiry. It only leaves me apologise for any perceived shortfall in the service we have provided to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Compact , ideal for us two . Best chips ever ... yum yum .”

Helpful Report

Posted 2 years ago

Hello MRG, Thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read how delicious your chips tasted !!!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent service and quality product, really great customer support”

Helpful Report

Posted 2 years ago

Hi Norman, Thanks for your 5 star review. Here at Tower we always endeavour to offer great value products supported by legendary customer service. Should you have any enquiries in the future our Customer Services Team would love top hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“Love my wee hand mixer!!! It’s powerful, lightweight and versatile!! Thank you Tower!”

Helpful Report

Posted 2 years ago

Hello Grandma Viv, It was lovely to read your kind words about your Tower Hand Mixer. Thanks for choosing Tower for your valuable order. Be sure to visit our website again very soon to check our fantastic range of products. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“I'm so very disappointed with my Tower air fryerits not even a year old and all the non stick coating has started to peel off . Then yesterday I plugged it in to cook and it blew my whole fuse box . It cost me the whole day with no electricity. An engineer finally fixed the fuse box at 5pm . He tested my air fryer and said it was definitely the cause . It now doesn't work at all . I'm very sad about this”

Helpful Report

Posted 2 years ago

“There was a cosmetic issue with a kettle that I had bought, so I asked for a replacement of the defective part as the kettle was under extended warranty. Megan was professional and prompt in responding to my enquiry and resolving the issue. Without going into the detail of the matter, I’m really glad with the customer service I received. Without it. I would have been stuck with a kettle/toaster set which had become an eyesore.”

Helpful Report

Posted 2 years ago

Hello Thanks for your kind words about how Megan from our Customer Services Team helped with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“On 1st March,I reported my Mini- Oven failure to heat up.Charlotte was very helpful and soon org anised an upgraded replacement,which was delivered yesterday,thanks also to Sophie for her help in speeding up delivery. Great Customer Service. ThankYou. Marilyn Grant.”

Helpful Report

Posted 2 years ago

Hello Marilyn, It was great to read how Charlotte and Sophie from our Customer Services Team helped with your recent enquiry about your Mini Oven. Everyone here at Tower appreciates your 5 star comments. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good value £59 Easy to use Easy to clean No pre set functions you have to set time and temperature manually”

Helpful Report

Posted 2 years ago

Hi Debs, Thanks for your kind words as well as choosing Tower for the purchase of your Air Fryer. We love hearing from our customers about their products and services and rest assured your valuable suggestion has been noted. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love it makes great chips also sausages chicken etc have had 2 tefal actifry before both didn't last long before not working wish I had bought your cooker before”

Helpful Report

Posted 2 years ago

Hello, Thanks for your wonderful review about your Tower Air Fryer. It was great to read your comments about the delicious meals you have cooked in your Fryer. Rest assured should you have any future enquiries our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Chole in customer service was very helpful when I contacted for help about an item brought for me for Xmas. My problem was solved and I look forward to my replacement airfryer . Very satisfied with the service from chole and Tower for 5* customer service”

Helpful Report

Posted 2 years ago

Hi Hayley, I was delighted to read about your recent experience with our Customer Services Team here at Tower. Chloe was really pleased to read your review. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I have the t17100 dual basket great piece of kit totally change the way I cook thanks tower”

Helpful Report

Posted 2 years ago

Hi Andrew, It was great to read your 5 star comments about your Tower Air Fryer. We hope you continue to enjoy using your Air Fryer to cook delicious meals. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I had a concern regarding my new purchase-Tower T17024 Air Fryer. Not being familiar with air fryers, I contacted Tower Customer Service & was given the advice & help by Arjan. He was very kind to reply to my emails promptly & with care & understanding. I am really pleased with his help. Being a senior citizen, conversing via email is difficult for me. So Thanks to Arjan.”

Helpful Report

Posted 2 years ago

Hello, It was wonderful to read how Arjan from our Customer Services Team helped with your recent enquiry. Here at Tower we pride ourselves on the commitment and understanding we show our customers when they contact us. With best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“kelly at tower as helped me all the way i bought a tower air fryer from a supplier who went bust. and just my luck the air fryer broke. so i emailed tower and kelly dealt with it with in2 day ive got a new one on its way well dome tower and kelly”

Helpful Report

Posted 2 years ago

Hi David, I was pleased to read your comments about how Kelly from our Customer Services Team here at Tower helped with your recent enquiry. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“A shame that my air fryer failed in the first place but fantastic customer service from start to finish. Reported on the 10th March, replacement upgrade arrived 23rd March. Liberty at customer services was great all the way through the process, no problems at all..Thanks.”

Helpful Report

Posted 2 years ago

Hi Terry Thanks for taking the time to leave your comments about Tower Customer Services and Liberty in particular. Here at Tower, on the rare occasions when things don't go to plan, we act swiftly to resolve our customers enquiries. I was delighted Liberty resolved your enquiry fully. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Fayyaz🙏 Brilliant”

Helpful Report

Posted 2 years ago

Hi Jane, Thanks for your 5 star review about Fayyaz from our Customer Services Team. Fayyaz is a real star when it comes to looking after our customers and we are so proud to have him as part of the Tower Team. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love it! The best kitchen appliance that i ever bought. 100% recommended to anyone.”

Helpful Report

Posted 2 years ago

Hi What a fantastic review to receive !!! Thanks for choosing Tower for your purchase - we were all delighted to read you love your Tower product. With our best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I got a lovely Scandi, kettle and toaster set, and after just one year, the silver plating on the ring at the top of the kettle began to peel off, making it an eyesore. As it was still within the warranty period I requested a replacement for the defective plastic ring, unfortunately they did not have this as a spare part and Megan was so nice and offered me a replacement kettle. Unfortunately they didn’t have the colour I bought so to keep the matching kettle/toaster set,I intend to take the ring from this one and replace the defective ring on my kettle. This leaves me with a brand-new kettle which I think I’ll be able to give someone else. Kudos to Megan who has been so helpful with this.”

Helpful Report

Posted 2 years ago

Hi KO, Thanks for taking the time to leave your 5 star comments about your recent contact with Tower. I was pleased to read how Megan from our Customer Services Team provided a solution to your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great item works better than I thought”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. Should you require any assistance in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Think this item will be great once I get used how to install it. I found it quite a fiddled to get it in then when I did it stopped turning after the first few minutes. Had to finish the chips off on one of the wire racks instead.”

Helpful Report

Posted 2 years ago

Hi Linda, Thanks for your comments regarding your Tower product. Rest assured our Customer Services Team are readily available if you have any enquiries about your product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Superb product would recommend”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words and recommendation about your Tower product. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,760 reviews