Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“kelly at tower as helped me all the way i bought a tower air fryer from a supplier who went bust. and just my luck the air fryer broke. so i emailed tower and kelly dealt with it with in2 day ive got a new one on its way well dome tower and kelly”

Helpful Report

Posted 3 years ago

Hi David, I was pleased to read your comments about how Kelly from our Customer Services Team here at Tower helped with your recent enquiry. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 3 years ago

“A shame that my air fryer failed in the first place but fantastic customer service from start to finish. Reported on the 10th March, replacement upgrade arrived 23rd March. Liberty at customer services was great all the way through the process, no problems at all..Thanks.”

Helpful Report

Posted 3 years ago

Hi Terry Thanks for taking the time to leave your comments about Tower Customer Services and Liberty in particular. Here at Tower, on the rare occasions when things don't go to plan, we act swiftly to resolve our customers enquiries. I was delighted Liberty resolved your enquiry fully. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Fayyaz🙏 Brilliant”

Helpful Report

Posted 3 years ago

Hi Jane, Thanks for your 5 star review about Fayyaz from our Customer Services Team. Fayyaz is a real star when it comes to looking after our customers and we are so proud to have him as part of the Tower Team. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Love it! The best kitchen appliance that i ever bought. 100% recommended to anyone.”

Helpful Report

Posted 3 years ago

Hi What a fantastic review to receive !!! Thanks for choosing Tower for your purchase - we were all delighted to read you love your Tower product. With our best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I got a lovely Scandi, kettle and toaster set, and after just one year, the silver plating on the ring at the top of the kettle began to peel off, making it an eyesore. As it was still within the warranty period I requested a replacement for the defective plastic ring, unfortunately they did not have this as a spare part and Megan was so nice and offered me a replacement kettle. Unfortunately they didn’t have the colour I bought so to keep the matching kettle/toaster set,I intend to take the ring from this one and replace the defective ring on my kettle. This leaves me with a brand-new kettle which I think I’ll be able to give someone else. Kudos to Megan who has been so helpful with this.”

Helpful Report

Posted 3 years ago

Hi KO, Thanks for taking the time to leave your 5 star comments about your recent contact with Tower. I was pleased to read how Megan from our Customer Services Team provided a solution to your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great item works better than I thought”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments about your Tower product. Should you require any assistance in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Think this item will be great once I get used how to install it. I found it quite a fiddled to get it in then when I did it stopped turning after the first few minutes. Had to finish the chips off on one of the wire racks instead.”

Helpful Report

Posted 3 years ago

Hi Linda, Thanks for your comments regarding your Tower product. Rest assured our Customer Services Team are readily available if you have any enquiries about your product. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Superb product would recommend”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind words and recommendation about your Tower product. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Love it! Quick, easy to use, easy to clean. You came highly recommended and I can see why.”

Helpful Report

Posted 3 years ago

Hi Karen, Thanks for your kind words about your Tower product. We were delighted to read about your purchase being from a recommendation. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 3 years ago

“Everything possible was done in a very polite, kind and helpful way. An extremely good customer service department”

Helpful Report

Posted 3 years ago

Hello, I was so pleased to read your recent enquiry made to our Customer Services Team was handled quickly and efficiently. Here at Tower we are very proud with the way our Customer Services Team look after our customers so well. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Yes very easy to use and appreciate the guarantee many thanks”

Helpful Report

Posted 3 years ago

Hi Kirsty, Thanks for your 5 star comments about your Tower product. We were delighted to read that your finding your Tower product easy to use. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“5 they are brilliant so easy to clean. Plus cooking food on them is so quick”

Helpful Report

Posted 3 years ago

Hi Gloria, Thanks for your kind words about your Tower product. Everyone here at Tower HQ really appreciates your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Really easy to order online and very quick delivery would definitely use the website again easy to use and set out well easy to find products even if you are not tech savvy like me”

Helpful Report

Posted 3 years ago

Hi Joanne, It was wonderful to read your 5 star review about your recent order experience from our Tower website. I was pleased to learn everything went smoothly - I hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Very please with it brilliant”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower product. Thanks for choosing Tower for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“It is very quick and efficient. Negative point though , unlike my previous model tower I've of same size standard baking trays are slightly too big and I can't find ones that do.”

Helpful Report

Posted 3 years ago

Hi Geraldine, Many thanks for your valuable comments. Here at Tower we love hearing from our customers regarding our products and services. Rest assured our Customer Services Team are also readily available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Bought my tower last week really like it havnt stopped using it havnt turned my cooker on only one down side is the handle to take the the mesh trays out is not quite right or suitable have to fiddle with it to get it right apart from that all good”

Helpful Report

Posted 3 years ago

Hi Mervyn Thanks for your 5 star comments about your Tower Air Fryer. I was delighted to read about how you are using your Air Fryer. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I lost my instruction book for the slow cooker. I contacted Tower to request a replacement, and they very quickly sent me a copy to download. Good service.”

Helpful Report

Posted 3 years ago

Hello, Thanks for your 5 star comments. Here at Tower we appreciate that on occasions things go astray or don't go to plan and when they occur we always endeavour to help our customers wherever we can. I was delighted to read you now have your Instruction Booklet. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Best kitchen appliance ever known to man. Love it! Omgaaawwwdddd my ribs 😍😍 Banginnnnn”

Helpful Report

Posted 3 years ago

Hi Shlo, Thanks for your 5 star comments about your Tower product. Here at Tower we love our products too !!! Keith - Group Customer Services Manager

Posted 3 years ago

“Bought it yesterday used it 3times won’t work can some1 email me bk please”

Helpful Report

Posted 3 years ago

“It was great very happy now I got it”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments. We were delighted to read you are very happy with your Tower product. Should you have any enquiries in the future please feel free to contact us. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,788 reviews