Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you want to make toasted deep fill sandwiches then you are going to find it messy. I have been trying to find a loaf of bread the slices are big enough to fill up to the inside edges of it and so far I cannot find one.”

Helpful Report

Posted 3 years ago

“I required a new seal for my Tower pressure cooker and wasn't sure what to order. Customer Services were really helpful. They gave me a part number and provided an easy payment method. The seal arrived within two days. Excellent service, thank you.”

Helpful Report

Posted 3 years ago

Hi Derek, Thanks for taking the time to leave your 5 star comments which is greatly appreciated by everyone here at Tower. I was pleased to read our Customer Services Team handled your recent enquiry quickly and efficiently. Should you have any further enquiries in the future please feel free to contact us. Keith - Group Customer Services Manager

Posted 3 years ago

“Mislaid my manual for my new pressure cooker, prob threw it away with box, a quick email to Tower cust service and within 24hrs a manual sent. Excellent service.”

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Posted 3 years ago

Hi Dennis Thanks for taking the time to leave your 5 star comments about how Tower Customer Services Team helped with your recent enquiry. I was delighted the Team responded quickly and your replacement Instruction Manual is on its way to you. If you have any future enquiries please feel free to contact us again. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Sophie was brilliant at getting my problem sorted. Kept me updated via email. Keep up the good work”

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Posted 3 years ago

Hi Many thanks for your 5 star comments about how Sophie from our customer services team helped with your recent enquiry. Here at Tower we are very proud of how our Customer Services Team look after our customers and Sophie was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“Finally bought an air fryer & chose Tower model T17021. Absolutely love it, arrived well packaged & no issues. Used it every day since & it is a game changer. Ok some timings need adjusting but that’s down to still learning about air fryers. Baked potatoes, shop bought pies, toasted sandwich, frozen churros, refreshed frozen sourdough ( small loaf) & pork belly with lovely crackling all came out near to perfect & so easy to clean. Overall would recommend as a starter point, good price & does what it says on packaging- makes cooking fun again.”

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Posted 3 years ago

Hello Klaudia It was wonderful to read your very comprehensive review about your Tower Air Fryer. The meals you have cooked in your Air Fryer sound so mouth watering !!! Thanks for your kind words and the recommendation of both our product and Tower. Best wishes, Keith - Group Customer Services Manager

Posted 3 years ago

“Love my new purchase, it’s so simple to operate and the viewing window helps”

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Posted 3 years ago

Hi Colette Thanks for your 5 star comments about your Tower Air Fryer. We love our Air Fryers too !!! Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“My wife and I are so pleased with the tower Xpress air fryer. It’s so easy to use and we love how the food turns out.I don’t think we’ll be using the oven that often now. Thanks Tower for a great product . F from Preston.”

Helpful Report

Posted 3 years ago

Hello F from Preston, It was lovely to receive your 5 star comments about your Tower Air Fryer. Thanks for choosing Tower for the purchase of your Xpress Air Fryer - should you have any enquiries in the future our Customer Services Team are always available. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Sophie made the process of replacing our microwave very easy.”

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Posted 3 years ago

Hello Mrs Hoyle, Thanks for taking the time to leave your kind words about Sophie from our Customer Services Team here at Tower. It was good to read the replacement process for your microwave Sophie helped with was a smooth one. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent communication solved my problem nice an easy got a replacement on my air fryer thank you”

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Posted 3 years ago

Hi Many thanks for your 5 star review. I was delighted to read your recent contact with our Customer Services Team here at Tower was a smooth one and your enquiry was fully resolved and to your satisfaction. With best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Brought the Tower Air fryer online. It's very good. The food is much fresher than being cooked in a microwave. It's so quick. It's easy to use and very easy to set up. Easy to clean. I love it. The best thing I brought in ages. Tower Air fryer 11lt Black. The price I paid was very reasonable.”

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Posted 3 years ago

Hi Mike, Thanks for your kind words and 5 star review about your Tower Air Fryer. Everyone here at Tower HQ was delighted to read your comments and we all appreciate your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“After two weeks of using it for small meals it suddenly stopped heating up and not working”

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Posted 3 years ago

“I have been unable to change my initial review which was only one star. However Tower have turned that around to five stars. The company are replacing my machine which was faulty. They are taking the old one back to check where it went wrong, they have posted out a new one very quickly. So now its 5 stars for Tower because I did like using the air fryer it was very quick and convenient to use and very fuel efficient and was good value for money. I have now had excellent customer service which is huge when things go wrong.”

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Posted 3 years ago

Hi Julia, Thanks for taking the time to leave your comments about your contact with Tower Customer Services. Here at Tower we appreciate things don't always go to plan and on these rare occasions we do act swiftly to understand our customers enquiry and fully resolve their concerns. I was pleased our Customer Services Team achieved this for you. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Just bought vortex 7litre. Amazing the food comes out perfectly cooked and oven chips much better than conventional oven. Toast,eggs,sausages,chicken all tried and tested wish i had this years ago when my kids were young lol. 10/10”

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Posted 3 years ago

Hi Boo, Thanks for your wonderful 10/10 review for your Tower Air Fryer. It was lovely to read how you are using your Air Fryer and learning about the delicious meals you have cooked. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“We are extremely unhappy and unsatisfied with the tower airfryer . We bought it by the end of october 2022 and started to use it in December. It is leaking steam on the side of the tray making it a way less energy and time efficient. I’ve tried to upload a video for clarification but it won’t let me submit a review with the video Do not recommend it .”

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Posted 3 years ago

“The quality. Ease of use. Solid construction.”

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Posted 3 years ago

Hi Paul, Thanks for taking the time to leave your 5 star comments about your Tower product. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Very pleased with the results when using my air fryer”

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Posted 3 years ago

Hello Peter, Many thanks for your 5 star comments about your Tower Air Fryer. I was pleased to read the initial result are good when using your product. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“because he helps me to prepare the food, very well”

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Posted 3 years ago

Hello Filipe, Thanks for your 5 star review about your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Wife love's it makes life easier cooked chicken other day so tender juice lovely thanks Mr Edwards coaville Leicestershire”

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Posted 3 years ago

Hello Mick, I was delighted to read your 5 star comments about how you and your family are enjoying the your Tower Air Fryer. Here at Tower HQ we really appreciate your kind words and your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“683687 Thanks for your prompt response to my enquiry Nicole. I was able to get a refund and purchase a replacement Tower air fryer from another supplier. Carol”

Helpful Report

Posted 3 years ago

Hi Carly, Thanks for your kind words about how Nicole helped with your recent enquiry. I was pleased to read as a result of Nicole's guidance your enquiry was fully resolved. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Needed to upgrade to a dual, but didn't want equal sized baskets. This suits my needs perfectly, I have been using airfryers for about 8 years now. I get by on trying things out and not getting hung up about following instructions. Only had it 2 weeks and use everyday for all my cooking needs. Reheat some foods in it also to ensure crispness. Instruction leaflet very sparse, but I only hunted it out after a week as I wanted to set both baskets to finish at the same time. Think this is my best one to date. Love the flexibility of the different size baskets.”

Helpful Report

Posted 3 years ago

Hi Fiona, Thanks for your wonderful review about your Tower Air Fryer. We were delighted to read how you are using your Air Fryer. Rest assured should you have any future enquiries please feel free to contact our Customer Services Team who would love to hear from you. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,760 reviews