Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so pleased with my Tower Kettle it is Brilliant very nice to look at and it works very well”

Helpful Report

Posted 3 years ago

Hi Elizabeth, It was lovely to read your review about your Tower Kettle. Here at Tower we love hearing from our customers and the products they have purchased. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Customer service dealt with my issue promptly & with a positive outcome (it was not a fault issue - trying to get hold of an old user manual)”

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Posted 3 years ago

Hi Peter, It was lovely to read your kind words about your recent contact with our Customer Services Team. Here at Tower we always place the customer at the heart of everything we do and I was pleased to learn your enquiry was resolved fully. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Iron is cord/cordless - great function and also lightweight!!”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind words and your valuable order for your Tower Iron. We hope you visit our website again very soon. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Tower are amazing as is their staff! I purchased one of their amazing Air fryers as I'm disabled. Sadly it arrived without an instruction booklet! Their customer service advisor's are 2nd to none. Thank you TOWER!!!!!!!!”

Helpful Report

Posted 3 years ago

Hello Freddafrog Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer and indeed our Customer Services Team. I was delighted to read one of the Customer Services Team helped with your enquiry about your Instruction Booklet. Rest assured should you have any further enquiries our Team would be delighted to hear from you. Keith - Group Customer Services Manager

Posted 3 years ago

“I have been trying to contact you all week you do not take calls and say email. No-one comes back k on email one sent daily. Sent message on messenger no one comes back. I had a product delivered which has a fault and need rectifying. Someone needs to come back to me by return”

Helpful Report

Posted 3 years ago

Hi Michaela, Thanks for taking the time to leave your comments about your contact with Tower Customer Services I was sorry to read your comments. Your initial message was safely received by our Customer Services Team over a weekend period when our department was closed. On our message acknowledging safe receipt of your communication we kindly request not to send duplicate messages as it impacts on our efficiency to answer your enquiry. In addition we also provide an indication of when you can expect a response from us. I can confirm we have received multiple messages from you and we have responded to your original communication within the quoted timescales. We look forward to resolving your enquiry fully and offer our apologies for any perceived shortfall in our service. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“As I have a disability and it’s a job to bend down and get things out my oven it makes my life a lot simpler and it works well 😁”

Helpful Report

Posted 3 years ago

Hi Paul, Thanks for taking the time to leave your kind words about your Tower product. We were all delighted to read that your product has helped you greatly. Rest assured should you have any enquiries in the future our Customer Services Team would love to hear from you. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“I purchased an air fryer one basket less than a year ago. Unfortunately no receipt. However the automatic cut of failed when I opened the drawer the machine then went on and smoke started to come out from bottom of machine and flames. I contacted Tower who only directed me back to the shop i purchased it. They took no responsibility for my safety concerns which could have caused a house fire. They took no concern for the fact that I am now left out of pocket and without a machine. Very disapointed in tbe company.”

Helpful Report

Posted 3 years ago

“I have ordered this product 3L Air Fryer, model T17079, last December and picked up on December 21,2022, I am happy that finally I’ve got one , the disappointing part is I just used it for few times, and it’s not working anymore, I have tried the number given on the manual if needed help phone them fort , it’s just totally an answering machine cause they’re busy, website given . How disappointing and this cost £50.00 just bought it last week of December 2022.”

Helpful Report

Posted 3 years ago

Hi Shirley, We were disappointed to read your comments about the fault which has occurred with your Air Fryer - especially as we have had no previous contact from you. Our Customer Services Team can be contacted via a number of channels including email as well as telephone. Rest assured all of our products are supported by a warranty scheme - one of my Customer Services Team has written to you today to understand your enquiry further. We look forward to resolving your enquiry for you. Keith - Group Customer Services Manager

Posted 3 years ago

“Recently bought the aero crisper. The clasp what holds it shut does not work, it's not even close, very poor quality. I emailed 7 days ago and still no answer of customer service... obviously no customer service...”

Helpful Report

Posted 3 years ago

Hi I was sorry to read your review about the fault which has occurred with your Air Fryer. When you contacted our Customer Services Team you will have received a message confirming safe receipt of your message as well as the timescales as to when you can expect a response from us - we have contacted you today within these timescales. We look forward to hearing from you and resolving your enquiry. Keith - Group Customer Services Manager

Posted 3 years ago

“Took delivery of Tower Eco Duel Vortex air fryer T17099 4 days ago and have spent the days trawling sites to find silicone liners to enhance the use of it. Don’t want parchment etc. Plenty for other Tower models. When can we expect to be able to buy. Wish I had bought Ninja.”

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Posted 3 years ago

“sorry to say this but have purchased two 3 lt airfryers and both have gone wrong the last one only lasted a month both items with the same fault do not come on when tray put in timer on heat switch on 180 outcome nothing now had to buy the 4lt as this was the only one argos had i am keeping finger crossed that this lasts a bit longer”

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Posted 3 years ago

“Megan customer service was great”

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Posted 3 years ago

Hi Michael, Thanks for your 5 star review about Tower Customer Services Team and Megan in particular. Here at Tower we are very proud of the focus and commitment our Customer Services Team show every day. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great easy to use”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower product. It was great to read you are finding your product easy to use - should you have any enquiries our Customer Services Team would be delighted to assist. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Easy and quick to use”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star review and your valuable order for your Tower product. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Price is well good”

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Posted 3 years ago

Hi Andy Thanks for your 5 star comments about your Tower product. Everyone here at Tower HQ greatly appreciates your valuable order. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“above and beyond for finding a new part for my pressure cooker”

Helpful Report

Posted 3 years ago

Hi Paul, Thanks for your kind words about how our Customer Services Team helped with your recent enquiry. I was delighted to read our Team resolved your enquiry fully and to your expectations. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“i brought a battery vacuum i found da problem with it . it may of been due to transit but after emailing tower it was dealt with very quickly and 1st class by megan at tower well done”

Helpful Report

Posted 3 years ago

Hello Craig, It was fantastic to read your 5 star review about how Megan helped with your recent enquiry. Megan is one of the many stars we have here at Tower Customer Services and was delighted to read your comments. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“The tower air fryer we bought from yourselves is excellent.I had only 1 issue, one of the sides in the dual basket air fryer was cooking faster than the other. Luckily,you have Chloe H, working for you. She sorted out our problem,smoothly and efficiently as possible. Brilliant ,customer service.”

Helpful Report

Posted 3 years ago

Hi Michael, Thanks for your kind words about how Chloe helped with your recent enquiry. Here at Tower we are lucky to have all of our Customer Services Team including Chloe who always place the customer at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“It's a great product...looking out all sorts of inspiring recipes at the moment. It cooked my tesco roasties in 15 mins...love it. Thank you Tower!”

Helpful Report

Posted 3 years ago

Hi Ann, Thank you …. for your kind words about your Tower Air Fryer as well as your valuable order. Should you have any enquiries rest assured our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 3 years ago

“Cooking for one saves me energy & washing up, being at counter level is also so much safer lifting out hot food. I"m still finding my way with recipes but managing scampi n chips and other simple meals.”

Helpful Report

Posted 3 years ago

Hello, It was wonderful to read your kind words about how your Tower Air Fryer meets your circumstances. Thanks for choosing Tower for your valuable purchase. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,760 reviews