Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,789 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service provided by Fayyaz was second to none. Many Thanks”

Helpful Report

Posted 3 years ago

Hi Many thanks for the time taken to leave your 5 star comments about how Fayyaz from our Customer Services Team here at Tower helped with your recent enquiry. As Group Customer Services Manager for Tower I was delighted to read about the high level of service Fayyaz provided. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“The customer service was exceptional. My air fryer was faulty and Fayyaz (one of the team members guided me through what I needed to do to get a refund! Thank you Fayyaz, your help was much appreciated.”

Helpful Report

Posted 3 years ago

Hello John, Thanks for your 5 star comments about your recent contact with Tower Customer Services. I was pleased to read how Fayyaz ensured your enquiry was fully resolved to your requirements. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great Air Fryers I got the T17076, my wife and I would not be without it now and find it so much quicker and easier not to mention cheaper than a conventional oven. We love our air fryer so much we convinced our elderly neighbours to buy the T17038 model and they love it as well. We contacted Customer Service on behalf of our neighbours and the response from Sam was second to none.”

Helpful Report

Posted 3 years ago

Hi John, It was great to read your 5 star review about how you love your Air Fryer that much you persuaded your neighbour to purchase one !!!! Here at Tower we are very proud of our Air Fryers. Thanks for your kind words about Sam from our Customer Services Team - Sam is our Customer Services Supervisor and when it comes to looking after our customers Sam always leads by example Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“After problems with delivery hasten to add not Towers fault. Liberty from customer services was brilliant. After the initial conversation right through to emails between us she has been so helpful. A credit to your customer service.”

Helpful Report

Posted 3 years ago

Hi Lynne, Thanks so much for your 5 star comments about Liberty from our Customer Services Team. Liberty is one of the many stars we have here at Tower Customer Services and she was delighted to read your kind words. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“excellent informative, detailed and quick response to warranty query by fayyaz”

Helpful Report

Posted 3 years ago

Hello Mark, Many thanks for taking the time to leave your 5 star comments about how Fayyaz from our Customer Services Team here at Tower helped with your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“The right basket doesnt fit in properly and is awkward to insert into the housing. The left one is perfect!”

Helpful Report

Posted 3 years ago

“Quick and easy to use and everything I’ve cooked is crispy and done in short time”

Helpful Report

Posted 3 years ago

Hi Many thanks for your comments about how you are using your Tower Air Fryer. Rest assured our Customer Services Team are readily available should you have any future enquiries. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Best thing we've bought, never used my oven since. Can do most things and quicker time and less energy. Love the smart cook so you can do separate food at different temperature and time. So glad we purchased the Tower”

Tower 5 star review on 8th February 2023

Helpful Report

Posted 3 years ago

Hello Tracey, It was wonderful to read your 5 star comments about your Tower Air Fryer. Everyone here at Tower HQ are delighted you picked us for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent healthy fryer. Fast tasty food is easy with this fryer. Great buy.”

Helpful Report

Posted 3 years ago

Hi Alan, Thanks for your kind words about your Tower Air Fryer. We hope you visit our website again very soon. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“If you want to make toasted deep fill sandwiches then you are going to find it messy. I have been trying to find a loaf of bread the slices are big enough to fill up to the inside edges of it and so far I cannot find one.”

Helpful Report

Posted 3 years ago

“I required a new seal for my Tower pressure cooker and wasn't sure what to order. Customer Services were really helpful. They gave me a part number and provided an easy payment method. The seal arrived within two days. Excellent service, thank you.”

Helpful Report

Posted 3 years ago

Hi Derek, Thanks for taking the time to leave your 5 star comments which is greatly appreciated by everyone here at Tower. I was pleased to read our Customer Services Team handled your recent enquiry quickly and efficiently. Should you have any further enquiries in the future please feel free to contact us. Keith - Group Customer Services Manager

Posted 3 years ago

“Mislaid my manual for my new pressure cooker, prob threw it away with box, a quick email to Tower cust service and within 24hrs a manual sent. Excellent service.”

Helpful Report

Posted 3 years ago

Hi Dennis Thanks for taking the time to leave your 5 star comments about how Tower Customer Services Team helped with your recent enquiry. I was delighted the Team responded quickly and your replacement Instruction Manual is on its way to you. If you have any future enquiries please feel free to contact us again. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Sophie was brilliant at getting my problem sorted. Kept me updated via email. Keep up the good work”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5 star comments about how Sophie from our customer services team helped with your recent enquiry. Here at Tower we are very proud of how our Customer Services Team look after our customers and Sophie was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“Finally bought an air fryer & chose Tower model T17021. Absolutely love it, arrived well packaged & no issues. Used it every day since & it is a game changer. Ok some timings need adjusting but that’s down to still learning about air fryers. Baked potatoes, shop bought pies, toasted sandwich, frozen churros, refreshed frozen sourdough ( small loaf) & pork belly with lovely crackling all came out near to perfect & so easy to clean. Overall would recommend as a starter point, good price & does what it says on packaging- makes cooking fun again.”

Helpful Report

Posted 3 years ago

Hello Klaudia It was wonderful to read your very comprehensive review about your Tower Air Fryer. The meals you have cooked in your Air Fryer sound so mouth watering !!! Thanks for your kind words and the recommendation of both our product and Tower. Best wishes, Keith - Group Customer Services Manager

Posted 3 years ago

“Love my new purchase, it’s so simple to operate and the viewing window helps”

Helpful Report

Posted 3 years ago

Hi Colette Thanks for your 5 star comments about your Tower Air Fryer. We love our Air Fryers too !!! Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“My wife and I are so pleased with the tower Xpress air fryer. It’s so easy to use and we love how the food turns out.I don’t think we’ll be using the oven that often now. Thanks Tower for a great product . F from Preston.”

Helpful Report

Posted 3 years ago

Hello F from Preston, It was lovely to receive your 5 star comments about your Tower Air Fryer. Thanks for choosing Tower for the purchase of your Xpress Air Fryer - should you have any enquiries in the future our Customer Services Team are always available. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Sophie made the process of replacing our microwave very easy.”

Helpful Report

Posted 3 years ago

Hello Mrs Hoyle, Thanks for taking the time to leave your kind words about Sophie from our Customer Services Team here at Tower. It was good to read the replacement process for your microwave Sophie helped with was a smooth one. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent communication solved my problem nice an easy got a replacement on my air fryer thank you”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5 star review. I was delighted to read your recent contact with our Customer Services Team here at Tower was a smooth one and your enquiry was fully resolved and to your satisfaction. With best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Brought the Tower Air fryer online. It's very good. The food is much fresher than being cooked in a microwave. It's so quick. It's easy to use and very easy to set up. Easy to clean. I love it. The best thing I brought in ages. Tower Air fryer 11lt Black. The price I paid was very reasonable.”

Helpful Report

Posted 3 years ago

Hi Mike, Thanks for your kind words and 5 star review about your Tower Air Fryer. Everyone here at Tower HQ was delighted to read your comments and we all appreciate your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“After two weeks of using it for small meals it suddenly stopped heating up and not working”

Helpful Report

Posted 3 years ago

Tower is rated 4.2 based on 5,789 reviews