Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,789 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

Write Your review

Tell us how Tower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Megan customer service was great”

Helpful Report

Posted 3 years ago

Hi Michael, Thanks for your 5 star review about Tower Customer Services Team and Megan in particular. Here at Tower we are very proud of the focus and commitment our Customer Services Team show every day. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great easy to use”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower product. It was great to read you are finding your product easy to use - should you have any enquiries our Customer Services Team would be delighted to assist. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Easy and quick to use”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star review and your valuable order for your Tower product. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Price is well good”

Helpful Report

Posted 3 years ago

Hi Andy Thanks for your 5 star comments about your Tower product. Everyone here at Tower HQ greatly appreciates your valuable order. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“above and beyond for finding a new part for my pressure cooker”

Helpful Report

Posted 3 years ago

Hi Paul, Thanks for your kind words about how our Customer Services Team helped with your recent enquiry. I was delighted to read our Team resolved your enquiry fully and to your expectations. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“i brought a battery vacuum i found da problem with it . it may of been due to transit but after emailing tower it was dealt with very quickly and 1st class by megan at tower well done”

Helpful Report

Posted 3 years ago

Hello Craig, It was fantastic to read your 5 star review about how Megan helped with your recent enquiry. Megan is one of the many stars we have here at Tower Customer Services and was delighted to read your comments. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“The tower air fryer we bought from yourselves is excellent.I had only 1 issue, one of the sides in the dual basket air fryer was cooking faster than the other. Luckily,you have Chloe H, working for you. She sorted out our problem,smoothly and efficiently as possible. Brilliant ,customer service.”

Helpful Report

Posted 3 years ago

Hi Michael, Thanks for your kind words about how Chloe helped with your recent enquiry. Here at Tower we are lucky to have all of our Customer Services Team including Chloe who always place the customer at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“It's a great product...looking out all sorts of inspiring recipes at the moment. It cooked my tesco roasties in 15 mins...love it. Thank you Tower!”

Helpful Report

Posted 3 years ago

Hi Ann, Thank you …. for your kind words about your Tower Air Fryer as well as your valuable order. Should you have any enquiries rest assured our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 3 years ago

“Cooking for one saves me energy & washing up, being at counter level is also so much safer lifting out hot food. I"m still finding my way with recipes but managing scampi n chips and other simple meals.”

Helpful Report

Posted 3 years ago

Hello, It was wonderful to read your kind words about how your Tower Air Fryer meets your circumstances. Thanks for choosing Tower for your valuable purchase. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“All the things I have cooked so far have been well cooked.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments about your Tower Air Fryer. It was great to read the initial results have been positive. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“What a game changer , absolutely delighted with this product. Can't do everything but what it does is excellent. Chips fries nuggets all the kids quick meals sorted. Still learning but very happy 😊”

Helpful Report

Posted 3 years ago

Hi John, Thanks for taking the time to leave your kind words about how you are using your Tower Air Fryer. Your order was greatly appreciated by everyone here at Tower HQ. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Really good and well made fryer 9ltr vortex fryer, arrived yesterday and used it last night. Very happy. Cooks so well. Shame I purchased from amazon at £10 more, didnt know i could purchase direct, nevertheless a great air fryer. Now have 3 years cover and a free cook book. All done online. Thanks Tower very pleased with my fryer”

Helpful Report

Posted 3 years ago

Hi James, Thanks for your valuable order for your Tower Air Fryer. We hope you visit our Tower Website very soon to see our fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Was a surprise Christmas gift from my children and I absolutely love it have used it every day and cooked every thing from ready meals to a pork loin joint have only used my electric oven twice since Christmas and my gas hob just a handful of times so I have got to be saving money on my gas/electric. Only down side is I can't find were to buy accessories for my 7.6 litre dual basket air fryer if you could point me in the right direction I would be extremely grateful”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments regarding your Tower Air Fryer. I was delighted to read about the energy savings you are making by using your product. From reviewing previous communications I can see you enquired about accessories recently and one of the Customer Services Team have responded. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“My air fryer became faulty and I put in a claim under the guarantee. Customer services dealt with my claim quickly and replied instantly to any emails I sent. I would highly recommend both the product and the way the claim was dealt with.”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind words about the way our Customer Services Team here at Tower handled your recent warranty claim. At Tower we appreciate that on rare occasions things don't go to plan and when presented with these occasions its our aim to resolve our customer enquiries as smoothly as possible. Thanks again for your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic air fryer. Cooks food great . I buy a bigger chicken and chop legs thighs and wings off for rotisserie. Chicken falls off the bone. Did salmon in it . Cooked to perfection. Highly recommend.”

Helpful Report

Posted 3 years ago

Hello Susan, Thanks for taking the time to leave your comments about the mouth watering meals you've cooked in your Tower Air Fryer. Many thanks Keith - Group Customer Services Manager

Posted 3 years ago

“the tower worked very well, I got it as a gift from a friend, we really like the product, easy to use !!!”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments about your Tower product. We were delighted to read how you are liking your product. Rest assured our Customer Services are on hand should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I bought a new T17038 and was somewhat put out that I had to turn on the rotisserie motor to have light inside the oven - strange. I called to ask if this was as designed and it was (a flaw in my view). The agent I spoke to (Laura) was simply the very best. Not only did she talk me down from my indignant stance, she had experience of my exact model, knew and understood some of the usability issues I'd experience - she'd even recorded a video of her own solution to my problems. Talk about 'Above and Beyond' ! I started the call ready to make a complaint/return my oven and ended it having had a well-informed conversation with a like minded user. If you are lucky enough to get Laura - tap her for all of her knowledge, she really is the font of all ...!”

Helpful Report

Posted 3 years ago

Hi Amanda What wonderful comments to receive about Tower Customer Services and in particular Laura who helped with your recent enquiry. Laura is one of the many experts we have in our Customer Services Team and we are very proud of the commitment the team show each and every day to our customers. Rest assured your kind words have been shared with Laura and the Customer Services Team. With our kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I haven't even plugged it in yet, but I'm writing this review to congratulate Tower on their excellent packaging. No plastic, except recyclable bags, and recycled/recyclable paper and cardboard Which is easy to tear up. When you're my age and disabled, these things are important. Well done Tower!”

Helpful Report

Posted 3 years ago

Hello Jon, What a wonderful review to read about your delivery experience. Here at Tower we always understand the importance of key issues such as protecting the environment. We very much hope you enjoy using your Tower product - rest assured should you have any enquiries moving forward our Customer Services Team are readily available to help. With our best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Just bought an air fryer after my microwave finally gave up on me and reading and hearing everything about how quick and easy they are. Bought the Tower Vortx at discounted price and very happy with my purchase after only a few days of use”

Helpful Report

Posted 3 years ago

Hi Tim, It was wonderful to read your comments about your new Air Fryer from Tower. Everyone here at Tower was delighted to read your comments as well as appreciating your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great air fryer”

Helpful Report

Posted 3 years ago

Hi Thanks for your review about your Air Fryer. Here at Tower we love our Air Fryers too !!! Take care Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,789 reviews